17523 Lead courses

This course will ensure that you have the correct knowledge for the start of any project. We will help you understand the basic project management terminology and how to set the project up for success. Know the meaning of words in project management like life cycle, milestone, project charter, SOW and scope. Human capital will be an important component for the project success and this course will help you with guidelines to choose the core project team and set the rules and guidelines for the team. Learning Objectives Summarize decisions to be made in the project definition phase, Identify stakeholders, Explain how to choose the core project team, Apply six criteria for defining effective project goals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

While having the right resources is important, often it's other people who can help us most. Anyone with whom you communicate knows something that you don't. We can all learn from and help each other create a continuous learning path. Learn how you can actively mentor those around you. Share knowledge, experience and insights with those around you. Are you ready and willing to mentor? We will share the characteristics of effective peer mentors and teach you eight types of peer mentoring. You will also understand what behaviors to avoid such as criticizing, giving advice and rescuing. Learning Objectives Assess your mentoring readiness, Identify the characteristics of effective peer mentors, Avoid three types of mentoring behaviors, Implement three steps for formal peer mentoring Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Providing effective feedback and maintaining a continuous performance management process are essential components of ensuring employee growth and productivity. Discover the skills needed to deliver constructive feedback and facilitate ongoing performance discussions. Participants will learn how to provide feedback that motivates and fosters development, set clear performance expectations, and engage in regular, meaningful conversations that drive continuous improvement. By mastering these skills, participants can create a performance-driven culture that enhances employee satisfaction, development, and organizational success. Learning Objectives The following are some of the key outcomes in this course: Recognize the significance of feedback in enhancing employee performance, motivation, engagement, and self-awareness Learn a structured approach to delivering effective feedback Understand key principles for delivering effective feedback Grasp the concept of continuous performance management Learn practical methods for implementing continuous performance management Target Audience Managers, Team Leaders, Young Professionals

Discover the importance of fostering a team culture that can effectively withstand and overcome adversity. This involves developing strategies and practices to cultivate resilience among team members, such as promoting open communication, fostering mutual support, and providing resources for personal and professional development. By focusing on building trust, fostering collaboration, and empowering individuals to learn and grow from adversity, the goal is to create a resilient team capable of thriving amidst uncertainty and achieving collective success. Learning Objectives The following are some of the key outcomes in this course: Explore why traits associated with resilience give teams a competitive advantage , Learn strategies for developing a fearless and adaptable team, Discover tips and strategies for finding opportunities in challenging situations Target Audience Managers, Team Leaders, Young Professionals

In the business world, challenges related to discrimination and understanding diversity and inclusion are pervasive. Common problems include biases, prejudices, and a lack of awareness about the importance of fostering a diverse and inclusive workplace. Discrimination can manifest in various forms, from unequal opportunities to exclusion and stereotypes. By understanding the impact of discrimination and learning to foster a more inclusive environment, individuals can contribute to a healthier workplace and a stronger, more harmonious business culture. Learning Objectives The following are some of the key outcomes in this course: Defining respect and illustrating what it looks like Benefits of a respectful workplace and unpack some basic steps for building one Understand what harassment and discrimination are and explore some examples of each behavior type Practical actions you can take to help those who are targeted by sexual harassment Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Providing effective feedback and maintaining a continuous performance management process are essential components of ensuring employee growth and productivity. Participants will learn how to provide feedback that motivates and fosters development, set clear performance expectations, and engage in regular, meaningful conversations that drive continuous improvement. By mastering these skills, participants can create a performance-driven culture that enhances employee satisfaction, development, and organizational success. Learning Objectives The following are some of the key outcomes in this course: Differentiate poor performance from misconduct due to ability and motivation issues Comprehend the purpose and components of PIPs for addressing consistent underperformance Learn to tailor support for employees based on their individual needs, addressing motivation and ability through appropriate strategies Understand how to use PIPs effectively, focusing on performance improvement rather than disciplinary action Discover promoting collaboration between supervisors and team members Target Audience Managers, Team Leaders, Young Professionals

The use of inclusive language is a crucial component of fostering a diverse and welcoming organizational culture. However, people often face challenges in implementing this practice effectively. The problems include unintentional biases, outdated terminology, and lack of awareness about inclusive language guidelines. These issues can result in miscommunication, exclusion, and unintentional offense to colleagues and clients. e. Learning Objectives The following are some of the key outcomes in this course: Learn best practices for using gender-inclusive language at work, in private and public institutions, and in social settings. Explore race and ethnicity and pinpoint why words matter when discussing these labels. Deepen your understanding of disability, explore words that show respect and words to avoid, and learn best practices to communicate inclusively. Understand when and how to apologize at work and how you can write and publish inclusive online content that is accessible to everyone. Target Audience Managers, Team Leaders, Young Professionals

Cultivate the ability to remain flexible and resilient in the face of adversity, change, and uncertainty. This involves developing strategies and practices that enable individuals to bounce back from setbacks, adapt to new circumstances, and thrive amidst challenges. By focusing on building skills such as emotional intelligence, problem-solving, and maintaining a positive mindset, the goal is to empower individuals to embrace change, learn from setbacks, and emerge stronger and more resilient in the face of future challenges. Learning Objectives The following are some of the key outcomes in this course: Learn about adaptability at work and why it matters, Five key skills that every adaptable person needs and get tips to boost your adaptability, Understand how to gain the courage to take the first step out of your comfort zone Target Audience Managers, Team Leaders, Young Professionals

Attracting and retaining top talent is a significant challenge for businesses today. In the competitive landscape of the job market, companies often struggle to identify and secure skilled individuals who can drive their success. This challenge is further compounded by the difficulty of retaining these valuable employees once they're onboard. High turnover rates can be costly and disruptive. Addressing these challenges effectively requires a comprehensive understanding of recruitment strategies, employee engagement, and talent management practices. Learning Objectives The following are some of the key outcomes in this course: Learn how talent management can help you get the most out of your workforce. Understand why great talent is hard to find and how a dual approach of attracting and sourcing candidates can help. Learn why employees leave and five tips for keeping your team on board. Explore why it's crucial to develop internal talent and unpack five long-term strategies for driving that goal forward. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals