17528 Lead courses

Understand opportunities for providing feedback that include opinion, recurring errors, behaviors, and work habits. Learn how to deliver positive feedback by being specific, timely, and avoiding pitfalls mistakes. Deliver opportunity feedback with planning, remembering to point out what's going well with your observations and invite a discussion. Learning Objectives Explain the conditions for giving constructive feedback, Effectively deliver positive feedback, Apply a Fast Feedback technique Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

People will not buy unless they feel some level of dissatisfaction or trouble. Discover how to ask questions that reveal points of dissatisfaction, building an awareness of less-than ideal results.Use this technique to find the pain and fix it. Learning Objectives Summarize the top 10 reasons why people buy, Distinguish problems from trouble in buyer transactions, Ask trouble questions that pinpoint buyer dissatisfaction Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

To attract referrals, maintain positive mental expectations and manage your fear factor. We will show you how to cultivate the five C's to success: contact, courtesy, consideration, correspondence and continued success. Ensure you are in control and stay within yourself. Learning Objectives Explain how referrals enable you to sell more in less time, Apply five psychological referral truths, Cultivate the 5 C's of referral success Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Trust is a prediction of reliance on an action. Understand the elements for building trust and how the elements of earning respect includes continuous learning, being productive, showing appreciation, getting competent, being passionate, listening, being considerate, using no excuses, building trust, and respecting yourself. Learning Objectives Define trust, Apply nine ways to build team trust, Implement ten ways to earn respect in a team Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

What elements do you require for a project plan and how do you create a work breakdown structure? Let us help you to take the trouble out project planning. This course will teach you three steps to take when scheduling work and why it is important to schedule correctly as this will add to the success of the project. Learning Objectives Getting project budgets in control Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Exploring alternatives is a problem-solving stage. Pinpoint areas of agreement and conflict and discover how to look for common ground and reassess positions. Understand how to encourage seeking an agreement that collaborates, but compromise if necessary. Discover a strategy to learn buyer price limitations. Learning Objectives Summarize how to pinpoint underlying needs, Determine buyer price limits, Describe how to work defensively with 'offensive' buyer gambits Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Uncover the benefits of goals as they prioritize what's important and organize task urgency. Follow 4 rules for effective goal setting - write them down, set objectives, communicate to the team and review. You will learn how to apply seven elements of team goals to achieve the end goal. Learning Objectives Describe the benefits of goal setting, Apply WOCR rules for effective goal setting, Implement SMARTER team goals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Strategic prospecting is a planned, organized step-by-step approach for finding potential customers. We will show you how to Keep an 'it depends' attitude and shift gears if a strategy isn't working. Understand all the considerations when creating your ideal customer profile and how to create a win-win working relationship. Learning Objectives Organize a strategic prospecting plan, Create ideal customers, Implement strategic prospecting steps Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand why the most important sale you'll ever make is to yourself and why you should confirm a sale and not close them. Discover how to use the principles of positive expectancy to confirm more sales and how to maintain positive expectancy. Learning Objectives Explain the difference between closing and confirming sales, Define the most important 'close' you'll ever make, Describe how positive expectancy confirms more sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Be balanced in your approach to delivering bad news. Deliver the information tactfully, balanced with directness or the 'meat' of the message. Understand how to use the sandwich approach in more sensitive matters: good news, bad news, good news. Think with your heart when delivering bad news. Your compassion will be appreciated. Learning Objectives Explain the pros and cons of direct and indirect communication, Apply three techniques for delivering bad news Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams