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Enhancing Performance with Productive Conflict: In-House Training Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better! Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening. What you will Learn At the end of this program, you will be able to: Apply different models for understanding the lifecycle and dynamics of conflict Describe a physiological response to conflict and its impact on communication Recognize the correlation between a person's conflict style and how they respond to conflict Identify your own default responses to conflict and catch them in action Reframe automatic negative thoughts to create more positive interpersonal outcomes Utilize various tactics and strategies to transform destructive conflict responses into productive ones Getting Started Introductions and social agreements Course goal and objectives Opening activities Module 1: The Dynamics and Anatomy of Conflict Conflict basics Dynamics of conflict The anatomy of conflict Module 2: Conflict Styles and Conflict Conflict through the conflict style lens Exploring your style in conflict Destructive responses to conflict Module 3: Changing Your Response to Conflict Changing your conflict response Three steps to productive conflict Choosing a productive conflict response

Enhancing Performance with Productive Conflict Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better! Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening. What you will Learn At the end of this program, you will be able to: Apply different models for understanding the lifecycle and dynamics of conflict Describe a physiological response to conflict and its impact on communication Recognize the correlation between a person's conflict style and how they respond to conflict Identify your own default responses to conflict and catch them in action Reframe automatic negative thoughts to create more positive interpersonal outcomes Utilize various tactics and strategies to transform destructive conflict responses into productive ones Getting Started Introductions and social agreements Course goal and objectives Opening activities Module 1: The Dynamics and Anatomy of Conflict Conflict basics Dynamics of conflict The anatomy of conflict Module 2: Conflict Styles and Conflict Conflict through the conflict style lens Exploring your style in conflict Destructive responses to conflict Module 3: Changing Your Response to Conflict Changing your conflict response Three steps to productive conflict Choosing a productive conflict response

The Art of Delegation and High-Impact Feedback Whether you are a project manager, an executive, or simply someone involved in leading or helping others, a critical part of your work must involve delegating and giving feedback. These two skills, however, are not as simple as they seem. How do you know what to Partcipant? What kinds of feedback should you give? Knowing this and practicing this are two different things. Ultimately, delegating and giving feedback are skills that must be done mindfully, strategically, and meaningfully. They must be done in ways that not only positively impact performance, but also inspire growth, engagement, and motivation. When done poorly, they can create significant problems. But when done well, they can generate value for everyone and benefit future endeavors. In this course, you will learn to think more deeply about the importance of delegating and discover how to give better feedback. You will have opportunities to apply best practices and methodologies that you can use in the real world, ultimately paying off for you and for others. What you Will Learn At the end of this program, you will be able to: Explain why common excuses for NOT delegating are short-sighted Identify what needs delegating by using a proven methodology Utilize best practices in real world scenarios, delegating in a way that benefits you and the individual to whom you Partcipant Summarize key lessons learned in brain science which enhance the feedback-giving process Recognize the critical connection between feedback and performance Apply a proven model to deliver feedback that inspires growth, engagement, and motivation Getting Started What is delegation? What makes delegation hard? What do I Partcipant and why? How to Partcipant effectively Feedback Exploring the feedback process Why feedback is hard to give...and receive Why giving feedback effectively is important Feedback models

Mental Health "First Aid" Training

Why AutoCAD Basics-Advanced Training Classes? Click here for more info AutoCAD Basics to Advanced Level Training Master drawing, editing, and advanced techniques. Optimize productivity and customize workspace. Create precise 2D drawings for various industries. Access recorded lessons and lifetime email support. Duration: 16 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. The AutoCAD from Basics leading to Advanced Training Course offers a comprehensive learning experience for participants to become proficient in AutoCAD. Whether you're a beginner or an experienced user, this progressive program covers the full spectrum of AutoCAD functionality. Participants will learn core features like drawing, editing, annotations, and dimensioning, progressing to advanced topics such as object manipulation, workspace customization, and workflow optimization. Upon completion, participants will create precise 2D drawings and designs. Interactive learning experiences with experienced instructors are available in-person or through live online sessions. AutoCAD 2D Course Outline: Session 1: Introduction to AutoCAD interface, commands, and tools Managing drawings and drawing basic shapes Basic modification techniques (erase, move, rotate, scale) Session 2: Working with layers and properties Creating and modifying text and dimensions Introduction to blocks and attributes Session 3: Advanced object modification techniques (fillet, chamfer, trim, extend) Using grips to modify objects Creating and modifying polylines and splines Session 4: Creating and editing tables Working with layouts and viewports Printing and exporting drawings Construction detailing and Detailed sections Course Highlights: Engaging exercises and projects to reinforce skills. Q&A and troubleshooting support. Solid understanding of AutoCAD 2D for basic to intermediate drawings. List of Topics Covered: Drawing: Line, Polyline, Circle, Arc, Rectangle, Ellipse, Spline, Polygon, Ray, Hatching, Gradient. Inquiry: Measure and Select All. Modify: Move, Copy, Rotate, Mirror, Fillet, Trim, Extend, Erase, Offset, Explode, Array, Stretch, Break, Polyline Edit, Hatch Edit, Scale. Layers: Creating, Managing, Changing, Line Type, Line Weights. Annotation: Dimensions, Text, Dimension Style, Text Style, Leaders. Properties: Colors, Line weights, Line Types, Line Type Scaling. Blocks: Create, Insert, Edit, Explode, Export. Insert: Insert, Attach. View: Navigate, View, Windows. Plot/Print: Model Space, Layouts/Workspaces, Viewports, Layout Scaling, Paper Setup, What To Plot, Plot Scale, Plot Offset, Plot Options. Final Project: Create a Plan, Section, and Elevation drawing. Option for a personal project. Free Trial - Download AutoCAD Software & Toolsets: Participants can download a free trial of AutoCAD and industry-specific toolsets from Autodesk's official website: (https://www.autodesk.co.uk). Master AutoCAD Basics: Understand the interface, commands, and drawing tools. Create and Modify Drawings: Proficiently manage drawings and apply various modification techniques. Work with Layers and Annotations: Effectively use layers, text, and dimensions. Utilize Advanced Drawing Techniques: Apply advanced object modifications and work with polylines. Navigate Layouts and Viewports: Manage layouts, viewports, and printing/exporting. Hands-On Project Experience: Practice skills through exercises and a final project. Personalized Learning: Receive focused one-to-one attention. Convenient Options: Choose in-person or live online sessions. Lesson Recordings and Support: Access recorded lessons and receive ongoing email assistance. Enhance Career Opportunities: Develop valuable 2D drawing skills for career advancement.

Vectorworks Evening Course face to face One to one

Why Choose AutoCAD Architecture Training Classes? Course info Master architectural design tools and workflows. Create precise floor plans, elevations, and sections. Utilize BIM for intelligent 3D modeling. Access recorded lessons and lifetime email support. Enroll for in-person or online sessions. Duration: 16 hrs. Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. AutoCAD Architecture 3D Course Outline: Introduction to AutoCAD Architecture Understanding the difference between AutoCAD Architecture and AutoCAD LT Familiarization with the user interface and 3D viewing Wall Construction and Modification Adding walls to the model Creating curtain walls for specialized designs Modifying walls to fit specific requirements Joining walls together to form complex structures Adding and modifying wall openings for doors and windows Ceiling Plans (Reflected) Creating ceiling grids and construction detailing Modifying ceiling grids to match design needs Inserting ceiling fixtures and construction detailing Structural Design and Analysis Working with structural members and online resources Creating column grids and detailing columns Modifying column grids and annotations Annotating column grids and detailing for clarity Stairs Creating stairs in the model Modifying stairs to suit design specifications Adding railings to stairs and construction detailing Modifying railings and construction detailing Floors and Slabs Creating floor slabs and construction detailing Modifying floor slabs to align with the design Editing slabs using Slab Tools and construction detailing Roofs and Construction Detailing of Roofs Creating roofs for the building Designing roof slabs for specific areas Modifying roofs and roof slabs as needed Using Roof Slab Tools for precise detailing Annotation Detail drawing for scale and annotation Adding text, leaders, and comments to the model Dimensioning in AutoCAD Architecture for accurate measurements Utilizing other annotation tools for clarity Equipment and Furnishings Adding interior and exterior furnishings to the design Incorporating blocks and online 3D models for realistic representations Utilizing Tool Palettes and Autodesk Seek resources Model Views Ready for Print PDF Creating callouts for specific views Designing elevations, sections, and construction detailing Modifying callout objects for better visualization Implementing live sections and elevations Generating reports and managing project resources Schedules Adding door and window labels to the model Editing label data for accuracy Creating schedules for better project management Modifying schedules to suit specific requirements This AutoCAD Architecture 3D course covers a comprehensive range of topics, providing participants with the skills to create detailed 3D architectural models, implement construction detailing, and manage project resources efficiently. The course enables participants to produce professional-grade architectural designs using AutoCAD Architecture software.

Agile project management, already widely used for software development, is increasingly recognised as having much more general application. Continuous improvement programmes, business change projects, new technology development, research and development and a variety of other scenarios characterised by rapid change and high uncertainty can all benefit from an Agile approach. This programme presents the concepts and methods of Agile project management, and shows how to apply them to a range of project and change management situations. Participants will learn: how Agile project management can help with project and change management the 4 values and 12 principles of the Agile 'manifesto' and the range of Agile methodologies how to apply Agile project management methods and techniques in a range of project scenarios alternative Agile project management methods and how they can be applied and adapted what makes Agile project teams succeed the key roles and responsibilities needed to enable Agile project teams to work effectively how to encourage an Agile mindset within their organisation and how to move toward an Agile approach to managing projects 1 Introduction to Agile project management Overview of 'classical' project management and methodologies The link between project success and management performance Limitations of classical approaches and the need for Agile methods The 4 values and 12 principles of the Agile manifesto explained Agile project management values:Individuals and interactions over processes and toolsWorking outputs over comprehensive documentationCustomer collaboration over contract negotiationResponding to change over following a plan The cultural challenges of using Agile project management Choosing when and how to adopt Agile project management 2 Initiating a project using Agile project management Some key Agile methodologies explained: SCRUM, XP, Crystal Identifying and engaging project stakeholders; defining roles and responsibilities Setting the project vision and goals; defining project scope The Agile approach to requirements capture and elicitation of needs Tools and techniques for capturing and characterising requirements The role of documentation, reporting and process management 3 The Agile approach to definition and planning Understanding Agile planning; the 'planning onion' concept Developing the culture needed for collaborative involvement and iterative planning Defining project deliverables; the 'product backlog' concept Tools and techniques for defining and prioritising requirements in Agile projects Understanding and applying Agile estimating techniques Dealing with uncertainty and managing risks 4 The Agile approach to execution and delivery The results orientated, fast adapting culture of Agile teams The monthly 'Sprint' process for project planning and review The disciplines needed for effective daily SCRUM meetings Reviewing progress, managing change and project reporting Testing, completing and handing over of work packages Managing the interface between the project team and the business 5 Leadership and teamwork in Agile project teams Why Agile teams are different: the importance of individuals and interactions The skills and attributes needed to lead an Agile project team The challenges faced and skills needed by Agile team members Recognising team development needs; adopting the right leadership style Making the transition from project manager to Agile coach Key coaching skills explored: mentoring, facilitating, managing conflict

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans