1528 Lead courses in Cardiff delivered Live Online

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.

Workshop is designed to support participants in using the Six Stages Framework in Board development and Diversity, Equity and Inclusion

Course Duration: Full-day program (or two half-day modules), with options for virtual delivery or leadership retreats Target Audience: Mid to senior-level leaders, team managers, project leads, or high-potential employees who are responsible for leading through disruption, complexity, or organisational transformation. Course Objectives By the end of this course, participants will be able to: Understand the principles of adaptive leadership and why it's essential in unpredictable environments. Recognise the difference between technical and adaptive challenges. Build the mindset and behaviours needed to lead with resilience and flexibility. Engage and empower teams in the face of uncertainty and resistance. Apply practical tools to lead through change, conflict, and complexity. Course Outline Module 1: Understanding Adaptive Leadership What is adaptive leadership? Origins (Harvard Kennedy School, Ronald Heifetz model) How adaptive leadership differs from traditional leadership The link between complexity, uncertainty, and the need for adaptability Module 2: The Nature of Change and Challenge Technical vs adaptive challenges Why some problems can’t be solved with expertise alone Common leadership traps during crisis or disruption Adaptive work: reframing problems and shifting mindsets Module 3: The Core Principles of Adaptive Leadership Get on the balcony – seeing the bigger picture Regulate distress – maintaining productive tension Maintain disciplined attention – keeping teams focused Give the work back – empowering others to lead Protect voices of leadership from below – enabling diverse input Module 4: Leading Yourself Through Uncertainty Developing personal resilience and emotional agility Navigating ambiguity, setbacks, and pressure Identifying your leadership default style under stress Reflection: What kind of leader does your team need now? Module 5: Engaging Others in Times of Uncertainty Building trust and psychological safety during turbulence Managing resistance to change with curiosity and empathy Tools for courageous conversations and adaptive dialogue Creating shared purpose and distributed leadership in teams Module 6: Adaptive Tools and Techniques Scenario planning and sensemaking Stakeholder mapping in dynamic environments Using inquiry over advocacy Holding space for experimentation and learning Leading with both confidence and humility Module 7: Action Planning and Application Identify one adaptive challenge in your role/team Map your adaptive leadership response Peer coaching conversations Build a 30-day Adaptive Leadership Plan Delivery Style Workshop-style, highly interactive Case studies, breakout discussions, and guided self-reflection Scenario-based practice and small group exercises Option to include pre-work, post-session coaching or check-ins Course Materials Provided Adaptive Leadership workbook Reflection tools and leader self-assessment Conversation guide for adaptive challenges Change resistance diagnostic Personal Leadership Development Plan template Optional Add-ons Executive coaching package 360 feedback or team diagnostic on adaptive capacity Integration with change management or innovation programs Customisation for specific industries (e.g., public sector, healthcare, education, finance)

Early Years Room Leader Training.

Duration 5 Days 30 CPD hours This course is intended for Data center administrators Data center engineers Systems engineers Server administrators Network managers Cisco integrators and partners Data center designers Technical solutions architects Network architects Overview After taking this course, you should be able to: Describe the foundations of data center networking Describe Cisco Nexus products and explain the basic Cisco NX-OS functionalities and tools Describe Layer 3 first-hop redundancy Describe Cisco FEX connectivity Describe Ethernet port channels and vPCs Introduce switch virtualization, machine virtualization, and describe network virtualization Compare storage connectivity options in the data center Describe Fibre Channel communication between the initiator server and the target storage Describe Fibre Channel zone types and their uses Describe NPV and NPIV Describe data center Ethernet enhancements that provide a lossless fabric Describe FCoE Describe data center server connectivity Describe Cisco UCS Manager Describe the purpose and advantages of APIs Describe Cisco ACI Describe the basic concepts of cloud computing The Understanding Cisco Data Center Foundations (DCFNDU) v1.1 course helps you prepare for entry-level data center roles. In this course, you will learn the foundational knowledge and skills you need to configure Cisco© data center technologies including networking, virtualization, storage area networking, and unified computing. You will get an introduction to Cisco Application Centric Infrastructure (Cisco ACI), automation and cloud computing. You will get hands-on experience with configuring features on Cisco Nexus Operating System (Cisco NX-OS) and Cisco Unified Computing System (Cisco UCS). This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several CCNP and other professional-level data center courses and exams. Describing the Data Center Network Architectures Cisco Data Center Architecture Overview Three-Tier Network: Core, Aggregation, and Access Spine-and-Leaf Network Two-Tier Storage Network Describing the Cisco Nexus Family and Cisco NX-OS Software Cisco Nexus Data Center Product Overview Cisco NX-OS Software Architecture Cisco NX-OS Software CLI Tools Cisco NX-OS Virtual Routing and Forwarding Describing Layer 3 First-Hop Redundancy Default Gateway Redundancy Hot Standby Router Protocol Virtual Router Redundancy Protocol Gateway Load Balancing Protocol Describing Cisco FEX Server Deployment Models Cisco FEX Technology Cisco FEX Traffic Forwarding Cisco Adapter FEX Describing Port Channels and vPCs Ethernet Port Channels Virtual Port Channels Supported vPC Topologies Describing Switch Virtualization Cisco Nexus Switch Basic Components Virtual Routing and Forwarding Cisco Nexus 7000 VDCs VDC Types VDC Resource Allocation VDC Management Describing Machine Virtualization Virtual Machines Hypervisor VM Manager Describing Network Virtualization Overlay Network Protocols VXLAN Overlay VXLAN BGP EVPN Control Plane VXLAN Data Plane Cisco Nexus 1000VE Series Virtual Switch VMware vSphere Virtual Switches Introducing Basic Data Center Storage Concepts Storage Connectivity Options in the Data Center Fibre Channel Storage Networking VSAN Configuration and Verification Describing Fibre Channel Communication Between the Initiator Server and the Target Storage Fibre Channel Layered Model FLOGI Process Fibre Channel Flow Control Describing Fibre Channel Zone Types and Their Uses Fibre Channel Zoning Zoning Configuration Zoning Management Describing Cisco NPV Mode and NPIV Cisco NPV Mode NPIV Mode Describing Data Center Ethernet Enhancements IEEE Data Center Bridging Priority Flow Control Enhanced Transmission Selection DCBX Protocol Congestion Notification Describing FCoE Cisco Unified Fabric FCoE Architecture FCoE Initialization Protocol FCoE Adapters Describing Cisco UCS Components Physical Cisco UCS Components Cisco Fabric Interconnect Product Overview Cisco IOM Product Overview Cisco UCS Mini Cisco IMC Supervisor Cisco Intersight Describing Cisco UCS Manager Cisco UCS Manager Overview Identity and Resource Pools for Hardware Abstraction Service Profiles and Service Profile Templates Cisco UCS Central Overview Cisco HyperFlex Overview Using APIs Common Programmability Protocols and Methods How to Choose Models and Processes Describing Cisco ACI Cisco ACI Overview Multitier Applications in Cisco ACI Cisco ACI Features VXLAN in Cisco ACI Unicast Traffic in Cisco ACI Multicast Traffic in Cisco ACI Cisco ACI Programmability Common Programming Tools and Orchestration Options Describing Cloud Computing Cloud Computing Overview Cloud Deployment Models Cloud Computing Services Lab outline Explore the Cisco NX-OS CLI Explore Topology Discovery Configure HSRP Configure vPCs Configure VRF Explore the VDC Elements Install ESXi and vCenter Configure VSANs Validate FLOGI and FCNS Configure Zoning Configure Unified Ports on a Cisco Nexus Switch and Implement FCoE Explore the Cisco UCS Server Environment Configure a Cisco UCS Service Profile Configure Cisco NX-OS with APIs Explore the Cisco UCS Manager XML API Management Information Tree Explore Cisco ACI

Duration 5 Days 30 CPD hours This course is intended for Network and security architects and consultants who design the enterprise and data center networks and VMware NSX environments Overview By the end of the course, you should be able to meet the following objectives: Describe and apply a design framework Apply a design process for gathering requirements, constraints, assumptions, and risks Design a VMware vSphere virtual data center to support NSX-T Data Center requirements Create a VMware NSX Manager™ cluster design Create a VMware NSX Edge™ cluster design to support traffic and service requirements in NSX-T Data Center Design logical switching and routing Recognize NSX-T Data Center security best practices Design logical network services Design a physical network to support network virtualization in a software-defined data center Create a design to support the NSX-T Data Center infrastructure across multiple sites Describe the factors that drive performance in NSX-T Data Center This five-day course provides comprehensive training on considerations and practices to design a VMware NSX-T? Data Center environment as part of a software-defined data center strategy. This course prepares the student with the skills to lead the design of NSX-T Data Center offered in release 3.2, including design principles, processes, and frameworks. The student gains a deeper understanding of the NSX-T Data Center architecture and how it can be used to create solutions to address the customer?s business needs. Course Introduction Introduction and course logistics Course objectives Design Concepts Identify design terms Describe framework and project methodology Describe VMware Validated Design? Identify customers? requirements, assumptions, constraints, and risks Explain the conceptual design Explain the logical design Explain the physical design NSX Architecture and Components Recognize the main elements in the NSX-T Data Center architecture Describe the NSX management cluster and the management plane Identify the functions and components of management, control, and data planes Describe the NSX Manager sizing options Recognize the justification and implication of NSX manager cluster design decisions Identify the NSX management cluster design options NSX Edge Design Explain the leading practices for edge design Describe the NSX Edge VM reference designs Describe the bare-metal NSX Edge reference designs Explain the leading practices for edge cluster design Explain the effect of stateful services placement Explain the growth patterns for edge clusters Identify design considerations when using L2 bridging services NSX Logical Switching Design Describe concepts and terminology in logical switching Identify segment and transport zone design considerations Identify virtual switch design considerations Identify uplink profile, VMware vSphere© Network I/O Control profile, and transport node profile design considerations Identify Geneve tunneling design considerations Identify BUM replication mode design considerations NSX Logical Routing Design Explain the function and features of logical routing Describe NSX-T Data Center single-tier and multitier routing architectures Identify guidelines when selecting a routing topology Describe the BGP and OSPF routing protocol configuration options Explain gateway high availability modes of operation and failure detection mechanisms Identify how multitier architectures provide control over stateful service location Identify VRF Lite requirements and considerations Identify the typical NSX scalable architectures NSX Security Design Identify different security features available in NSX-T Data Center Describe the advantages of an NSX Distributed Firewall Describe the use of NSX Gateway Firewall as a perimeter firewall and as an intertenant firewall Determine a security policy methodology Recognize the NSX-T Data Center security best practices NSX Network Services Identify the stateful services available in different edge cluster high availability modes Describe failover detection mechanisms Explain the design considerations for integrating VMware NSX© Advanced Load Balancer? with NSX-T Data Center Describe stateful and stateless NSX-T Data Center NAT Identify benefits of NSX-T Data Center DHCP Identify benefits of metadata proxy Describe IPSec VPN and L2 VPN Physical Infrastructure Design Identify the components of a switch fabric design Assess Layer 2 and Layer 3 switch fabric design implications Review guidelines when designing top-of-rack switches Review options for connecting transport hosts to the switch fabric Describe typical designs for VMware ESXi? compute hypervisors with two pNICs Describe typical designs for ESXi compute hypervisors with four or more pNICs Describe a typical design for a KVM compute hypervisor with two pNICs Differentiate dedicated and collapsed cluster approaches to SDDC design NSX Multilocation Design Explain scale considerations in an NSX-T Data Center multisite design Describe the main components of the NSX Federation architecture Describe the stretched networking capability in Federation Describe stretched security use cases in Federation Compare Federation disaster recovery designs NSX Optimization Describe Geneve Offload Describe the benefits of Receive Side Scaling and Geneve Rx Filters Explain the benefits of SSL Offload Describe the effect of Multi-TEP, MTU size, and NIC speed on throughput Explain the available N-VDS enhanced datapath modes and use cases List the key performance factors for compute nodes and NSX Edge nodes

Duration 5 Days 30 CPD hours This course is intended for Network and security architects and consultants who design the enterprise and data center networks and NSX environments Overview By the end of the course, you should be able to meet the following objectives: Describe and apply a design framework Apply a design process for gathering requirements, constraints, assumptions, and risks Design a VMware vSphere virtual data center to support NSX requirements Create a VMware NSX Manager™ cluster design Create a VMware NSX Edge™ cluster design to support traffic and service requirements in NSX Design logical switching and routing Recognize NSX security best practices Design logical network services Design a physical network to support network virtualization in a software-defined data center Create a design to support the NSX infrastructure across multiple sites Describe the factors that drive performance in NSX This five-day course provides comprehensive training on considerations and practices to design a VMware NSX© environment as part of a software-defined data center strategy. This course prepares the student with the skills to lead the design of an NSX environment, including design principles, processes, and frameworks. The student gains a deeper understanding of the NSX architecture and how it can be used to create solutions to address the customer?s business needs. Course Introduction Introduction and course logistics Course objectives NSX Design Concepts Identify design terms Describe framework and project methodology Describe the role of VMware Cloud Foundation? in NSX design Identify customers? requirements, assumptions, constraints, and risks Explain the conceptual design Explain the logical design Explain the physical design NSX Architecture and Components Recognize the main elements in the NSX architecture Describe the NSX management cluster and the management plane Identify the functions and components of management, control, and data planes Describe the NSX Manager sizing options Recognize the justification and implication of NSX Manager cluster design decisions Identify the NSX management cluster design options NSX Edge Design Explain the leading practices for edge design Describe the NSX Edge VM reference designs Describe the bare-metal NSX Edge reference designs Explain the leading practices for edge cluster design Explain the effect of stateful services placement Explain the growth patterns for edge clusters Identify design considerations when using L2 bridging services NSX Logical Switching Design Describe concepts and terminology in logical switching Identify segment and transport zone design considerations Identify virtual switch design considerations Identify uplink profile and transport node profile design considerations Identify Geneve tunneling design considerations Identify BUM replication mode design considerations NSX Logical Routing Design Explain the function and features of logical routing Describe the NSX single-tier and multitier routing architectures Identify guidelines when selecting a routing topology Describe the BGP and OSPF routing protocol configuration options Explain gateway high availability modes of operation and failure detection mechanisms Identify how multitier architectures provide control over stateful service location Identify EVPN requirements and design considerations Identify VRF Lite requirements and considerations Identify the typical NSX scalable architectures NSX Security Design Identify different security features available in NSX Describe the advantages of an NSX Distributed Firewall Describe the use of NSX Gateway Firewall as a perimeter firewall and as an intertenant firewall Determine a security policy methodology Recognize the NSX security best practices NSX Network Services Identify the stateful services available in different edge cluster high availability modes Describe failover detection mechanisms Compare NSX NAT solutions Explain how to select DHCP and DNS services Compare policy-based and route-based IPSec VPN Describe an L2 VPN topology that can be used to interconnect data centers Explain the design considerations for integrating VMware NSX© Advanced Load Balancer? with NSX Physical Infrastructure Design Identify the components of a switch fabric design Assess Layer 2 and Layer 3 switch fabric design implications Review guidelines when designing top-of-rack switches Review options for connecting transport hosts to the switch fabric Describe typical designs for VMware ESXi? compute hypervisors with two pNICs Describe typical designs for ESXi compute hypervisors with four or more pNICs Differentiate dedicated and collapsed cluster approaches to SDDC design NSX Multilocation Design Explain scale considerations in an NSX multisite design Describe the main components of the NSX Federation architecture Describe the stretched networking capability in Federation Describe stretched security use cases in Federation Compare the Federation disaster recovery designs NSX Optimization and DPU-Based Acceleration Describe Geneve Offload Describe the benefits of Receive Side Scaling and Geneve Rx Filters Explain the benefits of SSL Offload Describe the effect of Multi-TEP, MTU size, and NIC speed on throughput Explain the available enhanced datapath modes and use cases List the key performance factors for compute nodes and NSX Edge nodes Describe DPU-Based Acceleration Define the NSX features supported by DPUs Describe the hardware and networking configurations supported with DPUs

Duration 3 Days 18 CPD hours This course is intended for This course is intended for both novice and experienced project managers, managers, schedulers, and other project stake holders who need to incorporate the discipline of project management with Microsoft Project 2019. Overview Understand the discipline of project management as it applies to using Microsoft Project 2019. Create a Work Breakdown Structure. Identify Task Types & Relationships. Define Resources within Project. Make Work Package Estimates. Create an Initial Schedule. Create a Resource Leveled Schedule. Create Projects from templates, Excel files. Create Global templates. Create formulas and graphical indicators. The steps to record a macro. Format Output and Print Reports. Integrate Multiple Projects. Set up a Project with a Calendar, Start date, and scheduling method. Understand Manually Schedule vs. Auto Schedule. Manage multiple projects. Be able to create a master project list with shared resources. This three-day instructor-led course is intended for individuals who are interested in expanding their knowledge base and technical skills about Microsoft Project. The course begins with the basic concepts and leads students through all the functions they?ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress. 1 - Introduction to Microsoft Project Describe how Project relates to the discipline of Project management. Learn what the new features are in Project 2019. Navigate to the primary views available using the Ribbon. Choose Views that display task, resource, or assignment information. Select table within views to change the information that is available to see and edit. Relate the features of Project to the 5 steps for building a plan in Project. Learn new accessibility features in Project 2 - A Quick and Easy Overview of Managing with Project Create a new project and prepare it for data entry. Enter project tasks. Sequence the tasks. Define resources. Estimate Task duration and assign resources. Baseline the project. Track project progress. 3 - Setting Up a Project Use multiple methods to create a new project from an Excel file and a SharePoint Tasks list. Establish one or more calendars to constrain resource availability. Configure Project to calculate the schedule from the Start Date forward, or from the Finish Date backward. 4 - Manually Schedule vs. Auto Schedule Students practice switching tasks between Manually Schedule and Auto Schedule modes. By switching modes, students learn the impact made on the project schedule and the individual tasks. 5 - Creating a Work Breakdown Structure Build and use summary and subordinate tasks. Understand and use milestones. Develop WBS Outlines. Assign completion criteria. Evaluate the WBS. Understand and use WBS templates. 6 - Identifying Task Relationships Understand the different types of task relationships. Understand and use various methods to create relationships. Determine and display task sequence. Understand and use lag, lead, and delay. Understand the new feature of Task Paths. 7 - Defining Resources within Project Define resource types. Define individual resources that will be used on the project. Record the cost (s) of using each type of resource. Record the limit of availability for each type of resource by establishing a resource calendar and defining the maximum units of that resource. 8 - Making Work Package Estimates Enter estimates for duration and costs for each task. Distinguish between task types and describe when each is appropriate. Describe the relationship between work, units, and duration. Describe the way Effort Driven scheduling is affected by work, units, and duration. Assign tasks to resources using the Team Planner view. 9 - Creating an Initial Schedule Calculate float and identify a project?s critical path. Understand and identify task constraints. Create milestones. Use the Task Inspector to troubleshoot the initial schedule. 10 - Create a Resource Leveled Schedule Adjust a project schedule to account for limited people and other resources. View the overall cost and schedule of a project. Identify resources that have been overallocated for a project schedule. Use multiple ways to adjust tasks and assignments to remove over allocation for any resource. 11 - Managing the Project Learn how to set a baseline. Lean how to enter and track project performance data. Learn how to apply different tracking methods. Learn how to perform a variance analysis on a project. Learn how to Reschedule Work Learn how to inactivate tasks Learn how to synch projects to SharePoint 12 - Formatting Output and Printing Reports Print Views Formats Sorting Filtering Grouping Custom Fields Reporting Other File Formats 13 - Managing Multiple Projects Learn how to use common resources among multiple projects. Learn how to link tasks between multiple projects. Learn how to create a consolidated view of multiple projects. 14 - Advanced Topics Learn how to customize the Ribbon and the Quick Access Toolbar. Learn how to customize WBS numbering. Learn the concepts of Formulas and Graphical indicators. Learn the purpose of the Global template and Organizer. Learn how to record a Macro.

Agile Scrum Master Course Overview This Agile Scrum Master course offers a comprehensive introduction to Agile methodologies with a particular focus on the Scrum framework. Learners will gain a clear understanding of Scrum principles, roles, events, and artefacts, enabling them to effectively support and lead Agile teams. The course emphasises the evolution from traditional development models to Agile, ensuring participants grasp how Scrum drives flexibility and continuous improvement. Designed to enhance both knowledge and leadership capabilities, it prepares learners for professional certification while equipping them with skills to improve team collaboration and project delivery efficiency. Upon completion, learners will be confident in facilitating Scrum processes, managing sprint cycles, and applying Agile metrics to monitor progress. Course Description This course delves into the essential concepts of Agile Scrum, starting with its foundational objectives and the transition from traditional project management to Agile approaches. Detailed exploration of the 2020 Scrum Guide updates helps learners stay current with industry standards. The curriculum covers the structure and responsibilities of Scrum teams, the cadence of Scrum events, and the purpose of Scrum artefacts. Additionally, it addresses the challenges of scaling Scrum for larger projects and incorporates advanced topics such as Agile requirements gathering, estimation techniques, and performance metrics. The learning experience is structured to build a thorough understanding of Agile frameworks, preparing learners for the Professional Scrum Master (PSM1) certification with guidelines and strategic tips. This course is ideal for those aiming to enhance their Agile knowledge and leadership within diverse professional environments. Agile Scrum Master Curriculum Module 01: Objectives and Targets Module 02: From the Traditional Development Model to the Agile Module 03: 2020 Scrum Guide: What’s New! Module 04: Bonus: Full eBook of the Course! Module 05: Scrum Module 06: The Scrum Team Module 07: Scrum Events Module 08: Scrum Artifacts Module 09: Scaling Scrum Module 10: Scrum in Practice! Module 11: Agile Requirements Module 12: Estimation Techniques Module 13: Agile Metrics Module 14: PSM1 Certification Preparation Guidelines, Tips & Tricks (See full curriculum) Who is this course for? Individuals seeking to master Agile Scrum principles and practices. Professionals aiming to advance their career in Agile project management. Beginners with an interest in Agile frameworks and team leadership. Project managers, team leads, and business analysts wanting to implement Scrum. Career Path Scrum Master in IT and software development teams. Agile Project Manager in various industries. Product Owner or Agile Team Facilitator roles. Consultant specialising in Agile transformation and coaching.

Course Duration: Full-day program (or two half-day modules), with options for virtual delivery or leadership retreats Target Audience: Mid to senior-level leaders, team managers, project leads, or high-potential employees who are responsible for leading through disruption, complexity, or organisational transformation. Course Objectives By the end of this course, participants will be able to: Understand the principles of adaptive leadership and why it's essential in unpredictable environments. Recognise the difference between technical and adaptive challenges. Build the mindset and behaviours needed to lead with resilience and flexibility. Engage and empower teams in the face of uncertainty and resistance. Apply practical tools to lead through change, conflict, and complexity. Course Outline Module 1: Understanding Adaptive Leadership What is adaptive leadership? Origins (Harvard Kennedy School, Ronald Heifetz model) How adaptive leadership differs from traditional leadership The link between complexity, uncertainty, and the need for adaptability Module 2: The Nature of Change and Challenge Technical vs adaptive challenges Why some problems can’t be solved with expertise alone Common leadership traps during crisis or disruption Adaptive work: reframing problems and shifting mindsets Module 3: The Core Principles of Adaptive Leadership Get on the balcony – seeing the bigger picture Regulate distress – maintaining productive tension Maintain disciplined attention – keeping teams focused Give the work back – empowering others to lead Protect voices of leadership from below – enabling diverse input Module 4: Leading Yourself Through Uncertainty Developing personal resilience and emotional agility Navigating ambiguity, setbacks, and pressure Identifying your leadership default style under stress Reflection: What kind of leader does your team need now? Module 5: Engaging Others in Times of Uncertainty Building trust and psychological safety during turbulence Managing resistance to change with curiosity and empathy Tools for courageous conversations and adaptive dialogue Creating shared purpose and distributed leadership in teams Module 6: Adaptive Tools and Techniques Scenario planning and sensemaking Stakeholder mapping in dynamic environments Using inquiry over advocacy Holding space for experimentation and learning Leading with both confidence and humility Module 7: Action Planning and Application Identify one adaptive challenge in your role/team Map your adaptive leadership response Peer coaching conversations Build a 30-day Adaptive Leadership Plan Delivery Style Workshop-style, highly interactive Case studies, breakout discussions, and guided self-reflection Scenario-based practice and small group exercises Option to include pre-work, post-session coaching or check-ins Course Materials Provided Adaptive Leadership workbook Reflection tools and leader self-assessment Conversation guide for adaptive challenges Change resistance diagnostic Personal Leadership Development Plan template Optional Add-ons Executive coaching package 360 feedback or team diagnostic on adaptive capacity Integration with change management or innovation programs Customisation for specific industries (e.g., public sector, healthcare, education, finance)