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The online Level 2 Award for Personal Licence Holders (RQF) course and online invigilated exam package is designed for those working in licensed premises and is a requirement for those wishing to apply for a Personal Licence. In accordance with The Licensing Act 2003 (England, Scotland and Wales), anyone who is responsible for the sale of alcohol to the public must be a Personal Licence Holder. In this package you will get: 100% online training, 90 minutes course  plus online assessment Accredited Online Invigilated Exam. Our online test centre is fully approved by Laser Awards as an Accredited personal licence qualification provider Stop & start at anytime No time limit APLH COURSE MODULES Introduction Premises Licences Personal Licences and Club Premises Certificates Dealing with Licensing Authorities Types of Businesses Selling Alcohol Representations and Mandatory Conditions Licensing Authority Powers Children and Under 18s Responsibility in Alcohol Retailing ONLINE INVIGILATED EXAM We provide you access to our online invigilated examination which can be taken anywhere at any time you chooses within the 2-week window provided by the system. Our market leading examination system delivers the final assessment direct to you via the internet, invigilated using screen sharing and web cam, allowing you to receive your certificate quicker and easier without the stress and hassle of visiting an exam centre. To take the exam you need a computer using Google Chrome, a webcam, and microphone, and an internet upload speed of at least 5-10 Mbps. You also need to have valid photo ID. Please be aware that no one can be in the room when you are taking the exam. Course Description The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. Any organisation, business or individual who wishes to sell alcohol must have a licence. This is obtained from a Licensing Authority. This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives. The three main types of licence are covered, including applications, conditions, representations, and reviews. You'll learn about the legal duties of personal licence holders, and how to deal with Licensing Authorities, along with information relating to objections, fees and hearings. The course will also discuss issues surrounding Temporary Event Notices, and mandatory conditions, which are compulsory for all licensed premises. It'll also look in detail at the major issue of age verification - and you'll learn about the licensing laws and best practices as they apply to children and under 18s. Finally, it outlines the responsibilities involved in alcohol retailing including drinking guidelines and how to avoid and reduce conflict. Advantages The course is approved by leading industry bodies Laser & CPD Service in London. Dirextra is member of CPD Service. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

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[Updated 2025] Launch your career in finance with our Purchase Ledger Clerk course! This comprehensive Purchase Ledger course covers the fundamentals of purchase ledger management, from its importance in financial control to the skills needed for effective Purchase Ledger management. Learn how to reconcile purchase ledgers and go paperless with your purchase ledger system. With this Purchase Ledger course, you'll gain the knowledge and skills needed to succeed in this vital financial role. You will explore how to make a purchase ledger, its use, the advantages and disadvantages of a purchase ledger, and how to get the best out of it. Key Skills Learn the essentials of purchase ledger management Master the art of reconciliation Discover the key to a paperless purchase ledger world Gain the skills needed to excel in this vital financial role Key Features The Purchase Ledger Clerk Course offers a range of benefits, including: CPD Certified Instant FREE e-certificate Fully online, interactive course Developed by qualified professionals Purchase Ledger Clerk Course Curriculum Module 01: Introduction to Purchase Ledger Module 02: Importance of Purchase Ledger Module 03: Skills for Purchase Ledger Management Module 04: Purchase Ledger Control Account Module 05: Managing Successfully Module 06: Reconciliation Module 07: The Key to a Paperless Purchase Ledger World Learning Outcomes Get a thorough introduction to purchase ledger, sales ledger and general ledger Know what control account is & the purpose of a control account Learn about account reconciliation and how to reconcile accounts payable Learn the use and importance of Purchase Ledger Understand how to manage flawlessly Get familiar with achieving a paperless purchase workflow Be aware of the skills & qualifications required for a professional Accreditation This Purchase Ledger Clerk course is CPD Quality Standards Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Purchase Ledger Clerk course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This comprehensive course is ideal for anyone who genuinely wishes to learn about Purchase Ledger and individuals associated with the sector and the following areas such as: Clerk Accountant Bookkeeper Business Owner Business Manager Requirements Learners do not require any prior knowledge or qualifications to enrol in this Purchase Ledger Clerk course. Our flexible learning platform allows you to access the course from: any device any time anywhere any type of internet connection Career path This course will open doors and lead you to many different career opportunities in a wide range of sectors. Here are a few prospects: Purchase Ledger Clerk: £17,000 - £24,000 per annum Accountant: £19,000 - £50,000 per annum Bookkeeper: £18,000 - £36,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Professional Certificate Course in Public Health Regulations Ethics and Policies covers key topics such as public health regulations, reforms, federal budget process, health programs, ethics, accreditation board, performance management, standards, and areas of practice for public health specialists. By the end of this course, you will have a comprehensive understanding of the policies and regulations that govern public health and be equipped to effectively navigate the complex landscape of public health regulations and ethics. You will also gain practical skills in performance management and learn about the standards and areas of practice that are essential for successful public health practice. The Professional Certificate Course in Public Health Regulations, Ethics and Policies covers many topics, including public health regulations, ethics, and accreditation. Through this course, you will gain practical skills and knowledge to navigate the complex landscape of public health regulations and policies.After the successful completion of the course, you will be able to learn about the following, Public Health Regulations Reforms in Public Health Regulations The Federal Budget Process Health Programs What is Ethics in Public Health Public health accreditation Board Performance Management in Public Health Public health standards. Areas of practice for public health specialists The Professional Certificate Course in Public Health Regulations Ethics and Policies covers key topics such as public health regulations, reforms, federal budget process, health programs, ethics, accreditation board, performance management, standards, and areas of practice for public health specialists. By the end of this course, you will have a comprehensive understanding of the policies and regulations that govern public health and be equipped to effectively navigate the complex landscape of public health regulations and ethics. You will also gain practical skills in performance management and learn about the standards and areas of practice that are essential for successful public health practice. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Public Health Regulations, Ethics and Policies Self-paced pre-recorded learning content on this topic. Public Health Regulations, Ethics and Policies Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare providers Policymakers Regulators Public health practitioners Researchers Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them. Level 2 Awards in Food Safety are suited for anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled. Typical environments may include: Pubs, hotels, restaurants; Supermarkets and retail environments; Food and drink manufacturers; Hospitals; Care homes; Schools;

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them. Level 2 Awards in Food Safety are suited for anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled. Typical environments may include: Pubs, hotels, restaurants. Supermarkets and retail environments. Food and drink manufacturers. Hospitals. Care homes. Schools.

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them. Level 2 Awards in Food Safety are suited for anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled. Typical environments may include: • Pubs, hotels, restaurants; • Supermarkets and retail environments; • Food and drink manufacturers; • Hospitals; • Care homes; • Schools;

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them. The Level 1 Awards in Food Safety provide an ideal solution to staff induction training including: • New employees with minimal or no prior food safety knowledge; • Employees handling low-risk or wrapped foods (category A); • Front of house employees, such as waiting or check out staff; • Back of house employees, such as kitchen porters or warehouse staff. Please note that this course is level 1 in terms of the subject knowledge level of the content presented and the course does not lead to a formal level 1 qualification.