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Mental Health: Mental Health Support Worker - CPD Certified Would you consider working as a mental health support worker? If so, you should take this Mental Health Support Worker course to increase your knowledge of the subject. An overview of a mental health support worker is what you will learn. You can comprehend several forms of disorders by taking this course on being a mental health support worker. You will learn about self-harm, suicide, and various therapies in the Mental Health Support Worker course. Also, you will study the law and legislation related to mental health support workers. Enrol right away in our Mental Health Support Worker course to learn the basics of this career and realise your full potential! Learning Outcomes You will acquire knowledge about Mental Health Support Worker You will Understand Childhood and Adolescent Psychiatric Disorders from the Mental Health Support Worker course. Mental Health Support Worker will teach you about Stress and different types of Disorders. Mental Health Support Worker will teach you why people do Self-Harm and Suicide You can treat Mental Illness with Medication. You will gain knowledge about Mental Health Support Worker Laws and Mental Health Systems. Special Offers of this Mental Health: Mental Health Support Worker Course This Mental Health: Mental Health Support WorkerCourse includes a FREE PDF Certificate. Lifetime access to this Mental Health: Mental Health Support Worker Course Instant access to this Mental Health: Mental Health Support Worker Course Get FREE Tutor Support to this Mental Health: Mental Health Support Worker Course Mental Health: Mental Health Support Worker - CPD Certified The Mental Health: Mental Health Support Worker - CPD Certified course offers a comprehensive overview of what it takes to become a mental health support worker. Through the Mental Health: Mental Health Support Worker - CPD Certified program, you will gain valuable insights into various mental health disorders, helping you better understand the complexities of this field. This Mental Health: Mental Health Support Worker - CPD Certified course covers essential topics such as self-harm, suicide prevention, and a range of therapeutic approaches. Additionally, you will explore the legal and legislative frameworks surrounding Mental Health: Mental Health Support Worker - CPD Certified professionals. Who is this course for? Mental Health: Mental Health Support Worker - CPD Certified Anybody looking to advance their knowledge and abilities can benefit greatly from this training on Mental Health: Mental Health Support Workers. Requirements Mental Health: Mental Health Support Worker - CPD Certified To enrol in this Mental Health Support Worker Course, students must fulfil the following requirements. To join in our Mental Health: Mental Health Support Worker Course, you must have a strong command of the English language. To successfully complete our Mental Health: Mental Health Support Worker Course, you must be vivacious and self driven. To complete our Mental Health: Mental Health Support Worker Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Mental Health: Mental Health Support Worker Course. Career path Mental Health: Mental Health Support Worker - CPD Certified Mental Health Support Worker will help you enter in various job section such as: Mental Health Support Worker Mental Health Advocate Psychosocial Support Specialist Community Outreach Worker Crisis Intervention Counselor

Safeguarding: Safeguarding Online Training Are you hoping to advance your career or simply enhance your present skills? You might be able to do so by taking our special Safeguarding Children course. Increase your knowledge with top-notch instruction; take the Safeguarding Children course for a highly effective training opportunity. The Safeguarding Children course is divided into a number of comprehensive modules. The Basic Understanding of Child Safeguarding and Child Law will be covered in this Safeguarding Children course. Also, the Safeguarding Children course will educate you on the laws and policies that surround child protection. By taking our Safeguarding Children course, you will also learn about different types of child abuse and how to react in each circumstance. Finally, you will have awareness of the role played by other professionals in the field of Safeguarding: Safeguarding Children. By simply enrolling in this Safeguarding: Safeguarding Children course, you will be able to add these incredible new talents to your resume and increase your employability. Learning Outcomes By the end of the Safeguarding: Safeguarding Children course, learners will be able to: Demonstrate excellent understanding of the Safeguarding Children System in England Understand the key principles of the Children Act and other key legislation Discuss about the many forms of abuse, who is at risk, and why for Safeguarding Children. Recognise the signs of abuse and know how to provide Safeguarding Children Describe the disclosure process and the role of health and other professionals in the setting of Safeguarding Children. Main Course: Level 3 Designated Safeguarding Lead Training Course Free Courses are including with this Safeguarding: Safeguarding Course Along with The Safeguarding: Safeguarding Course, We Offer a free Level 2 Safeguarding Children Training Course Along with The Safeguarding: Safeguarding Course, We Offer a free Level 4 Child Care and Development Course Special Offers of this Safeguarding: Safeguarding Course This Safeguarding: Safeguarding Course includes a FREE PDF Certificate. Lifetime access to this Safeguarding: Safeguarding Course Instant access to this Safeguarding: Safeguarding Course Get FREE Tutor Support to this Safeguarding: Safeguarding Course Safeguarding: Safeguarding Online Training This course, "Designated Safeguarding Lead: Designated Safeguarding Lead," aims to give individuals who work with children a solid understanding of safeguarding. In order to shield children from harm in the future, you will learn about the safeguarding process and how to handle suspicions of abuse in our special Designated Safeguarding Lead: Designated Safeguarding Lead Course. Who is this course for? Safeguarding: Safeguarding Online Training Take this Safeguarding: Safeguarding Children course if you're interested in learning more about the subject. Requirements Safeguarding: Safeguarding Online Training To enrol in this Safeguarding: Safeguarding Course, students must fulfil the following requirements. To join in our Safeguarding: Safeguarding Course, you must have a strong command of the English language. To successfully complete our Safeguarding: Safeguarding Course, you must be vivacious and self driven. To complete our Safeguarding: Safeguarding Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Safeguarding: Safeguarding Course. Career path Safeguarding: Safeguarding Online Training You might work as a support staff member, a safeguarding officer, or a safeguarding lead in your organisation with this Safeguarding Children training and experience.

Ultimate UK Payroll Training | Master Accounting, Tax, Finance, Xero, and Learn UK Employment Law, AML | Tutor Support | Lifetime Access

With the HMRC estimating that around £40 billion is laundered every year in the UK, businesses must be prepared to protect themselves from this sort of crime. The AML and Criminal Intelligence Analysis Course teaches you how businesses can prevent money laundering. Money laundering not only has a negative effect on businesses, but also the economy as a whole, and that's why it's vital to know how to spot it and prevent it from taking place. Having these skills will allow you to impress potential employers and stand out as an expert in your field. What You Will Learn From the AML and Criminal Intelligence Analysis Course: Understand the core concepts of money laundering, including turning 'bad' money into 'legitimate' money, how money is laundered, and the three stages of money laundering. Study the Proceeds of Crime Act 2002. Learn about the developments involved in anti-money laundering regulations. Discover the core responsibilities of a Money Laundering Reporting Officer. Look at the risk-based approach and how to conduct a client risk assessment. Get to know how to spot suspicious conduct and transactions. Explore customer due diligence. Gain an understanding of criminal psychology. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £79.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.

The 'Information Governance and Data Management Training' is a comprehensive program that equips participants with the knowledge and skills needed to effectively manage and protect information in today's data-driven world. The course covers essential topics such as data protection, records management, information security, cybersecurity, and compliance. It also delves into critical areas like privacy, confidentiality, and freedom of information (FOI), as well as data governance, risk management, and ethics. Through practical examples and real-world scenarios, learners will gain a deep understanding of information governance practices and their application in various industries.   Learning Outcomes of Information Governance and Data Management Training: Upon completion of this course, participants will be able to: Understand the fundamental concepts and principles of information governance. Comprehend the legal and regulatory frameworks surrounding data protection and privacy. Master records management techniques for effective data organization and retrieval. Implement robust information security and cybersecurity measures. Navigate privacy, confidentiality, and freedom of information (FOI) requirements. Develop and maintain a data governance framework. Identify, assess, and mitigate information-related risks. Uphold information ethics and compliance standards.   Why buy this Information Governance and Data Management Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Information Governance and Data Management Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this Information Governance and Data Management Training course for? This Information Governance and Data Management Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Data Managers and Analysts: Enhance their skills in data management and protection. Compliance Officers: Learn about data compliance and auditing. Privacy and Security Professionals: Gain a holistic view of information security. Legal and Compliance Teams: Understand the legal aspects of data protection. Business Managers: Develop expertise in managing corporate data assets.   Prerequisites This Information Governance and Data Management Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path Data Protection Officer: £40,000 - £80,000 per year. Information Security Analyst: £30,000 - £60,000 per year. Compliance Manager: £40,000 - £90,000 per year. Records Manager: £30,000 - £60,000 per year. Data Governance Specialist: £40,000 - £80,000 per year. Privacy Consultant: £40,000 - £80,000 per year. Legal Counsel (Data Protection): £50,000 - £100,000+ per year. Course Curriculum Module 01: Introduction to Information Governance Introduction to Information Governance 00:05:00 Module 02: Data Protection and Privacy Data Protection and Privacy 00:06:00 Module 03: Records Management Records Management 00:07:00 Module 04: Information Security Information Security 00:06:00 Module 05: Cybersecurity Cybersecurity 00:06:00 Module 06: Privacy, Confidentiality and Freedom of Information (FOI) Privacy, Confidentiality and Freedom of Information (FOI) 00:05:00 Module 07: Data Governance Data Governance 00:06:00 Module 08: Information Risk Management Information Risk Management 00:06:00 Module 09: Information Ethics Information Ethics 00:06:00 Module 10: Compliance and Auditing Compliance and Auditing 00:05:00 Module 11: Information Governance in Practice Information Governance in Practice 00:04:00

Food Hygiene: Food Hygiene Course Online Unlock the Food Hygiene: Food Hygiene Course: Enrol Now! All food handlers are required by law to understand the fundamental principles of food hygiene and work safely to protect the food they serve from contamination. Proper management is one of the most important aspects of a food hygiene and safety system. To maintain food safety in your facility, you will undoubtedly need to hire a team of dedicated employees. Because of COVID-19, the need for proper safety measures is now more important than ever! Our Food Hygiene: Food Hygiene Course will take you through the various aspects of food safety and hygiene, providing a thorough understanding of food safety legislation, best practices, and contamination prevention. In addition, through this Food Hygiene: Food Hygiene Course, you will learn the importance of good food safety standards, how to expertly identify the various hazards that can occur during the food preparation process, and how to create appropriate hazard control systems and cleaning plans to ensure the highest levels of hygiene and cleanliness. By the end of this Food Hygiene: Food Hygiene Course, you will have the skills and practical knowledge to implement an effective food hygiene management system for your workplace using the best practice guidelines. Courses: Course 01: Level 2 Food Hygiene & Safety Course 02: Level 3 HACCP Training Course 03: Food Allergen Awareness Training [ Note: Free PDF certificate as soon as completing the Level 2 Food Hygiene and Safety course] Food Hygiene: Food Hygiene Course Online This Food Hygiene: Food Hygiene Course consists of 10 modules. Course Curriculum of Food Hygiene: Food Hygiene Course Module 01: Introduction to Food Hygiene Module 02: Food Safety- An Introduction Module 03: Food Hygiene and Safety Legislation in the UK Module 04: Food Safety Management (HACCP) Module 05: Nature and Origin of Food Contamination Module 06: Controlling Contamination Module 07: Bacterial Food Poisoning Module 08: Non-Bacterial Food Poisoning Module 09: Storage and Temperature Control of Foods Module 10: Cleaning and Disinfection Assessment Method of Food Hygiene: Food Hygiene Course After completing Food Hygiene: Food Hygiene Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Food Hygiene: Food Hygiene Course After completing the Food Hygiene: Food Hygiene Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Food Hygiene: Food Hygiene and Safety Course Online This Food Hygiene: Food Hygiene and Safety Course is designed for all levels of food, catering, and hospitality specialists. Special Note: Our Food Hygiene: Food Hygiene and Safety Course is not a regulated course. If You want to get qualified, you can consider following options: Level 3 Award in Food Safety for Catering (RQF) Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 2 Award in Food Safety in Catering (RQF) Requirements Food Hygiene: Food Hygiene Course Online To enrol in this Food Hygiene: Food Hygiene Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Food Hygiene: Food Hygiene Course. Be energetic and self-motivated to complete our Food Hygiene: Food Hygiene Course. Basic computer Skill is required to complete our Food Hygiene: Food Hygiene Course. If you want to enrol in our Food Hygiene: Food Hygiene Course, you must be at least 15 years old. Career path Food Hygiene: Food Hygiene Course Online This Food Hygiene: Food Hygiene and Safety Course will lead to a variety of career opportunities.

Level 2 Health and Safety in the Workplace Course Online Unlock the Power of Level 2 Health and Safety in the Workplace Course: Enrol Now! Did you know that employees in all sectors are legally required to have a thorough understanding of health and safety in order to keep themselves and others safe? The Level 2 Health and Safety in the Workplace Course provides a wonderful insight into preventing accidents, identifying and reducing risk, and suggesting how to respond in the situation of a workplace accident. Our special Level 2 Health and Safety in the Workplace Course, designed by industry experts, will take learners through the fundamentals, carefully equipping them with crucial knowledge and advice through an interactive, engaging approach and ensuring they have a full understanding at the end of the course. The Level 2 Health and Safety in the Workplace Course will lay a solid foundation for learners to use the skills in the workplace regularly. Main Course: Level 2 Health and Safety in the Workplace Course Free Courses included with Level 2 Health and Safety in the Workplace Course: Along with Level 2 Health and Safety in the Workplace Course you will get free Level 1 Health and Safety in a Construction Environment Special Offers of this Level 2 Health and Safety in the Workplace Course: This Level 2 Health and Safety in the Workplace Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Health and Safety in the Workplace Course Instant access to this Level 2 Health and Safety in the Workplace Course 24/7 Support Available to this Level 2 Health and Safety in the Workplace Course Level 2 Health and Safety in the Workplace Course Online Several modules in our Level 2 Health and Safety in the Workplace training are designed to educate students about the law, risk assessment, and maintaining workplace safety. Through this Level 2 Health and Safety in the Workplace course, you will also learn about preserving workplace welfare. You will learn how to handle and use screen equipment in this Level 2 Health and Safety in the Workplace course. Working at Height and Hazardous Substances are also covered in this Level 2 Health and Safety in the Workplace course material. You will correctly maintain noise, vibration, and vehicle safety once you have completed this Level 2 Health and Safety in the Workplace course. Who is this course for? Level 2 Health and Safety in the Workplace Course Online This Level 2 Health and Safety in the Workplace Course is ideal for all employees of all levels. New employees who are taking the health and safety induction training can also take this Level 2 Health and Safety in the Workplace Training course. Requirements Level 2 Health and Safety in the Workplace Course Online To enrol in this Level 2 Health and Safety in the Workplace Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 2 Health and Safety in the Workplace Course. Be energetic and self-motivated to complete our Level 2 Health and Safety in the Workplace Course. Basic computer Skill is required to complete our Level 2 Health and Safety in the Workplace Course. If you want to enrol in our Level 2 Health and Safety in the Workplace Course, you must be at least 15 years old. Career path Level 2 Health and Safety in the Workplace Course Online Your Resume will stand out from the crowd and be better prepared for subsequent courses if you take this Level 2 Health and Safety in the Workplace course.

In an era where financial crime is increasingly sophisticated, the role of a Fraud Analyst Officer has never been more crucial. This course provides a focused introduction to the key aspects of money laundering and financial crime prevention, equipping learners with the essential knowledge to understand relevant laws and regulations. From the foundations laid out in the Proceeds of Crime Act 2002 to the evolving frameworks governing anti-money laundering efforts, the curriculum offers a clear pathway through the critical areas every fraud analyst must grasp. Designed with precision, the course explores responsibilities such as the role of the Money Laundering Reporting Officer, the importance of customer due diligence, and the application of a risk-based approach to financial transactions. Participants will also gain insight into identifying suspicious activity and maintaining accurate record-keeping, supported by ongoing awareness and training modules. This structure ensures that learners develop a solid grasp of the principles that underpin effective fraud detection and prevention in today’s financial landscape. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Officer Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Fraud Analyst Officer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Fraud Analyst Officer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Unlock the secrets of the developing young minds with our comprehensive "Diploma in Child Psychology at QLS Level 7" course bundle. This QLS endorsed offering comprises 11 CPD courses that delve deep into the intricate realm of child psychology, providing invaluable insights into the evolving world of young hearts and minds. Within this bundle, you'll embark on a captivating journey through child psychology, child development and care, cognitive and social development, and more. Each course is meticulously crafted to equip you with a profound understanding of the psychological processes that shape a child's world. As you progress, you'll explore areas such as moral and personality development, attachment, Montessori education, and advanced parenting skills. With our courses, you'll gain the skills to explore the inner workings of a child's mind. QLS Endorsed Course: Course 01: Diploma in Child Psychology at QLS Level 7 CPD QS Accredited Courses: Course 02: Child Development and Care Course 03: CBT for Children and Adults with Role Playing Course 04: Childhood Moral, Personality and Sexual Development in Young Children Course 05: Cognitive and Social Development at Early Childhood Course 06: Social and Emotional Development for Early Childhood Course 07: Child Attachment Diploma Course 08: Montessori Education for Early Childhood Course 09: Creating Children's Room Course 10: Child Playwork Course 11: Safeguarding Children: Internet Safety Course 12: Advanced Parenting Skills Learning Outcomes: Gain insights into the complexities of child psychology and development. Develop a deep understanding of the cognitive and emotional aspects of childhood. Enhance your knowledge of Montessori education and early childhood care. Acquire advanced parenting skills and safeguarding expertise. Explore the evolving world of internet safety for children. Our "Diploma in Child Psychology at QLS Level 7" is a gateway to unravel the mysteries of child psychology. This comprehensive course bundle is designed to provide you with a profound understanding of a child's psychological development, from infancy to early adolescence. Through an in-depth exploration of cognitive, social, and emotional development, you'll gain the knowledge and insight to comprehend the unique challenges and opportunities children encounter during their formative years. If you're passionate about understanding, nurturing, and supporting the emotional and psychological well-being of children, this course is your key. Dive into the realm of child psychology and equip yourself with the expertise to make a meaningful impact on the lives of young individuals. Join us on this journey of discovery, and embark on a career where you can truly make a difference. Certificate of Achievement: QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive a Free Premium QLS Endorsed Hard Copy Certificate titled 'Diploma in Child Psychology at QLS Level 7' & 11 Free CPD Accredited PDF Certificates. These certificates serve to validate the completion of the course, the level achieved, and the QLS endorsement. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Diploma in Child Psychology at QLS Level 7 bundle is ideal for Aspiring child psychologists Educators and teachers Parents and caregivers Counsellors and social workers Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Child Psychologist - £30K to 60K/year. Childcare Manager - £20K to 45K/year. Parenting Coach - £25K to 50K/year. School Counsellor - £25K to 45K/year. Mental Health Nurse - £24K to 40K/year. Education Consultant - £25K to 50K/year. Certificates CPD Quality Standard Certificate Digital certificate - Included Free 11 CPD Accredited PDF Certificates. QLS Endorsed Certificate Hard copy certificate - Included

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps