Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Description A key concern and significant risk for financial institutions is the possibility of unknowingly becoming complicit in money laundering, whereby illegitimate money is moved into legitimate institutions. To mitigate such risk, financial institutions have strengthened their internal control systems by increasingly making use of Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements as part of their anti-money laundering (AML) strategies. While KYC procedures are applied while onboarding a customer, CDD is an ongoing process of monitoring existing customers' business activities in order to identfy and mitigate possible AML/CTF risks This course provides essential knowledge on how to establish and maintain an effective CDD programme within a regulatred entity which would be both compliant with all the regulatory requirements and not excessively cumbersome for customers themselves. Training Duration This course may take up to two (2) hours to complete. Keep in mind, however, that actual study time varies based on each learner's training pace. Who Should Enrol? This course is addressed to all individuals who practice AML such as compliance and/or AML managers in banks, investment firms, investment funds, ASPs, trust service corporate providers, and lawyers. Training Method The course is offered online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop, and resume their training at any time. At the end of the training, participants take a quiz to complete their learning and earn a Certificate of Completion. Accreditation and CPD Recognition The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for two (2) CPD units that approve education in financial regulation. The course may be also approved for CPD units by institutions that approve general financial training such as CISI and ACAMS. Eligibility criteria and CPD units are verified directly by your association, regulator, or other any other body for which you hold membership. Registration and Access To register for this course, click on the button above to pay online and receive instant access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. Access to the course is valid for 180 days. If you wish to receive an invoice instead of paying online, please email us at info@lgca.uk. Also, please get in touch if you'd like to discuss special corporate group rates.
Overview This comprehensive course on Know Your Customer will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Know Your Customer comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Know Your Customer. It is available to all students, of all academic backgrounds. Requirements Our Know Your Customer is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 5 lectures • 01:28:00 total length •Introduction to KYC: 00:20:00 •AML (Anti-Money Laundering): 00:16:00 •KYC, AML, and Data Privacy Regulations in the United Kingdom: 00:16:00 •Industry Regulations: 00:19:00 •KYC and AML Methods and the Future of KYC Compliance: 00:17:00
Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Financial Engineering and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Financial Engineering bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Financial Engineering course that will enhance your skills and prepare you for the competitive job market. Also, our Financial Engineering experts are available for answering your queries and help you along your learning journey. Advanced Financial Engineering audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Financial Engineering, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Financial Engineering Bundle Consists of the following Premium courses: Course 01: Financial Analysis Course 02: Basic Business Finance Course 03: Team Management Course 04: Financial Modeling Using Excel Course 05: Statistics Essentials Course 06: Applied Economics Course 07: Basics Blockchain Course 08: Integration of Blockchain dapps with WEB3.JS Course 09: Advanced Blockchain Coding Course 10: Know Your Customer (KYC) Course 11: GDPR Course 12: Data Center Training Essentials: General Introduction Course 13: Level 3 Cyber Security Course 14: Encryption Curriculum Course 01: Financial Analysis Introduction Profitability Return Ratio Liqudity Ratio Operational Analysis Detecting Manipulation And much more... How will I get my Certificate? After successfully completing the Course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Certificates Certificate of completion Digital certificate - Included
A must course for every professional in today's world, learn what (AML) Anti-Money Laundering is, exploring various stages of money laundering and how criminal organisations disguise & convert their dirty money into clean money to avoid detection from regulatory bodies. You'll also learn about (CFT) Countering Financing of Terrorism, key differences between the flow of money laundering and terrorist financing methods, and how to keep yourself and your organisation protected from money laundering & terrorist financing abuse. Understand the importance of (KYC) Know Your Customer & (KYCC) Know Your Customer's Customer requirements, learn about compliance requirements for individual/personal customers and corporate customers, learn about UBO' s (Ultimate Beneficial Owners) and what supporting documents are to be collected based on international best practices. This course will guide you on how to identify and write suspicious activity and transaction reports, identify suspicious activities of customers and report proactively to assist regulatory bodies. Understand the definition of a PEP/FPEP (Politically Exposed Persons/Foreign Politically Exposed Persons) and when and how to conduct EDD (Enhanced Due Diligence). This course will help you manage regulatory expectations proactively and secure your profession, your organisation & businesses from the risk of money laundering and terrorist financing abuse.
Are you interested in pursuing a career in the Market Research Analyst industry or learning more about it? If yes, then you have come to the right place. Our comprehensive courses on Market Research Analyst Advanced Diploma will assist you in producing the best possible outcome by learning the Market Research Analyst skills. The Market Research Analyst Advanced Diploma bundle is for those who want to be successful. In the Market Research Analyst Advanced Diploma bundle, you will learn the essential knowledge needed to become well versed in Market Research Analyst. Why would you choose the Market Research Analyst Advanced Diploma course from Compliance Central: Lifetime access to Market Research Analyst Advanced Diploma courses materials Full tutor support is available from Monday to Friday with the Market Research Analyst Advanced Diploma course Learn Market Research Analyst skills at your own pace from the comfort of your home Gain a complete understanding of Market Research Analyst Advanced Diploma course Accessible, informative Market Research Analyst Advanced Diploma learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Market Research Analyst Advanced Diploma bundle Study Market Research Analyst Advanced Diploma in your own time through your computer, tablet or mobile device Our Market Research Analyst Advanced Diploma bundle starts with the basics of Market Research Analyst Advanced Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this Market Research Analyst is intuitive and easy to understand. Courses in this Market Research Analyst Advanced Diploma Bundle: Course 01: Market Research Analyst Course 02: Learn with Case Study - Market Research Course 03: Know Your Customer (KYC) Course 04: Data Analyst Course 05: Data Analysis In Excel Course 06: Microsoft Power BI Masterclass 2021 Course 07: Business Data Analysis Course 08: Python Data Science Course 09: Data Analytics with Tableau Course 10: SQL For Data Analytics & Database Development Course 11: Excel Vlookup; Xlookup; Match and Indexl CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Market Research Analyst Advanced Diploma bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Market Research Analyst. Requirements To enrol in this Market Research Analyst Advanced Diploma course, all you need is a basic understanding of the English Language and an internet connection. Career path The Market Research Analyst Advanced Diploma bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Market Research Analyst. Certificates 11 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD accredited hard copy certificates are available for £10.79 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: Free Outside of the UK: £9.99 each
Anti-Money Laundering Training - Online Course This Anti-Money Laundering training course explains the UK laws that were implemented to prevent money laundering. By law, businesses in the regulated sector must put controls in place to prevent financial crime, money laundering and terrorist financing. The regulated sector includes banks, accountants, estate agents, law firms and casinos. The UK is the second largest money-laundering hotspot in the world. Around £88 billion is laundered through UK organisations every year. This money funds terrorist activities and damages the UK economy, which affects all of us. With our online anti-money laundering course, you can give yourself or your staff an understanding of how money laundering works and how to prevent it from happening in your company or organisation. What is Money Laundering? Money laundering is the crime of processing dirty money (obtained through crime) through a legitimate business, or moving it into foreign bank accounts, to hide the fact that the money was illegally obtained. The 'cleaned' money can then be spent as if it was obtained from legal sources. Money laundering is usually used to fund criminal/illegal operations. Money laundering can be linked to many activities such as fraud, drug trafficking, tax violations and embezzlement. What are the learning outcomes for the Anti-Money Laundering course? At the end of the online Anti-Money Laundering course, you will be able to describe: The terms money laundering and terrorist financing Global efforts to tackle financial crime The money laundering process Key laws that address money laundering and terrorist financing The role of the regulators Who is responsible for compliance in a regulated firm Compliance measures that the responsible person must take What is meant by a risk-based approach to compliance The role of risk assessment Customer Due Diligence Know Your Customer Enhanced Customer Due Diligence The essentials of a compliance programme Background The first topic defines the terms money laundering and terrorist financing. It also explores the consequences and the nature of these crimes. Finally, the topic outlines the role of the Financial Action Task Force. The Money Laundering Process In the second topic you will learn about the three stages of money laundering. Legislation The third topic outlines relevant UK laws and also describes the offences and penalties under the POCA. Regulations Topic 4 identifies the main supervisory authorities in the UK and describes the work they do. It also explains the regulation of high value dealers and outlines the UK sanctions regime. Compliance In topic 5 you will learn about the duties of the Money Laundering Compliance Principal and the Money Laundering Reporting Officer. The topic goes on to identify the importance of employee screening and internal audits. The topic also outlines the training and skills needed by employees, the MLCP and the MLRO. Risk-based Approach Topic 6 defines the risk-based approach to compliance and outlines the purpose of an AML risk assessment. The topic also provides examples of risk factors in key regulated sectors and explains how to calculate a risk score. You will also learn about when and how to document risk assessments. Customer Due Diligence Topic 7 explains the terms Customer Due Diligence and Know Your Customer. Next, it explains what you must do to establish a customer's identity and how to identify beneficial owners. You will also learn about due diligence checks for regulated and unregulated bodies and the duty to cooperate placed on customers. Enhanced due diligence Topic 8 explains enhanced due diligence. Then the topic covers how to verify ID when a customer is not physically present and the concept of the Politically Exposed Person (PEP). Finally the topic describes enhanced due diligence checks for high risk countries and money service businesses. AML Compliance Programme The final topic summarises money laundering requirements for UK businesses. The topic also focusses on the role of the MLCP and MLRO and AML risk assessments.
Looking to stay ahead of the game in the fast-paced world of financial regulation? Then our online course, "The Future of KYC and AML: Emerging Trends and Technologies" is perfect for you! This comprehensive course covers everything from KYC (Know Your Customer) to AML (Anti-Money Laundering) regulations, industry regulations, and emerging technologies in the field. Our expert instructors have carefully crafted each module to provide you with the knowledge and skills you need to succeed in today's rapidly evolving financial landscape. Enrol now and take the first step towards a brighter future! Learning Outcomes: After completing this course, you will be able to: Understand the basics of KYC and AML regulations Identify and explain the key components of data privacy regulations in the United Kingdom Comprehend industry regulations related to KYC and AML compliance Evaluate current KYC and AML methods and identify emerging trends and technologies Apply your knowledge to ensure KYC and AML compliance within your organization In today's world of financial regulation, KYC compliance is more important than ever. This online course provides a comprehensive overview of the KYC process, covering everything from basic principles to emerging technologies. Our expert instructors will guide you through the various modules, including an introduction to KYC, AML regulations, data privacy regulations in the United Kingdom, industry regulations, and the future of KYC compliance. Throughout the course, you will gain a deep understanding of the importance of KYC compliance and learn how to identify and mitigate potential risks. You will also explore the various methods used to ensure compliance and discover emerging trends and technologies that are shaping the future of KYC. By the end of this course, you will be equipped with the knowledge and skills you need to succeed in today's rapidly evolving financial landscape. Don't wait - enrol now and take the first step towards a brighter future! Certification Upon completion of The Future of KYC and AML: Emerging Trends and Technologies course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for anyone who wants to stay ahead of the game in the world of financial regulation. It is ideal for: Compliance professionals Risk managers Anti-Money Laundering specialists Financial services professionals Business owners and entrepreneurs Career path Completing this course can open up a range of exciting career opportunities in the financial sector. Some potential job titles and average salaries in the UK include: KYC Analyst (£30,000 - £45,000 per year) AML Manager (£40,000 - £70,000 per year) Compliance Officer (£30,000 - £60,000 per year) Risk Manager (£40,000 - £80,000 per year)