The PROUD Principle® 1 Day workshop. An innovative and powerful Customer Service model, providing customer service excellence.
Overview: As a Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skills. Therefore, to make your career journey a successful one, we designed this Customer Service Representative bundle as a one-stop solution for you. To cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle. Our Customer Service Representative package, with the latest digital study materials and innovative learning methods, will give you in-depth knowledge of this domain. You will dive deep into the Customer Service Representative core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest. This 20-in-1 Ultimate Customer Service Representative bundle consists of the following Courses: Course 01: Retail Management Course 02: Certificate in Purchasing and Procurement Course 03: Supply Chain Management Course 04: Merchandising Course 05: Visual Merchandising Diploma Course 06: Operations Management Course 07: Product Management Course 08: Digital Product Management Course 09: Facilities Management Diploma Course 10: Strategic Business Management - Online Diploma Course Course 11: Business Intelligence Analyst Course Course 12: Customer Relationship Management Course 13: Store Assistant Course 14: Fundamentals of Business Analysis Course 15: Strategic Planning and Analysis for Marketing Course 16: Commercial Management Course 17: Sales Skills Course 18: Financial Management Course 19: Purchase Ledger Course 20: Business Plan Learning Outcomes of Customer Service Representative Bundle: This career-oriented Customer Service Representative bundle will help you to Gain the ability to excel in the role of Customer Service Representative Know your responsibilities as a Customer Service Representative and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as a Customer Service Representative Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers Why Choose this Customer Service Representative Bundle? FREE Customer Service Representative CPD-accredited certificate Get a free student ID card with Customer Service Representative training (£10 applicable for international delivery) Lifetime access to the Customer Service Representative course materials The Customer Service Representative program comes with 24/7 tutor support Get instant access to this Customer Service Representative course Learn Customer Service Representative training from anywhere in the world The Customer Service Representative training is affordable and simple to understand The Customer Service Representative training is entirely online So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Customer Service Representative bundle. Who is this Customer Service Representative course for? Anyone from any background can enrol in this Customer Service Representative bundle. Requirements This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones. Career path Having this Customer Service Representative expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service Representative) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.
Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00
Duration 3 Days 18 CPD hours This course is intended for Senior Consultants (both functional and technical) that aspire to be Solution Architects, or current Solution Architects that are new to the role. The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer?s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role. Becoming a Solution Architect/Getting to know your customer Define a Solution Architect Role of a Solution Architect on projects Project Methodology Getting to know your customer Group exercise - Getting to know your customer Conceptualizing the design from requirements How to lead the requirement collection effort Using fit gap analysis Pillars of good architecture Blueprinting the solution architecture Group exercise - Design from requirements Project governance and working as a team Solution Architect's role in project governance Techniques for keeping a project on track Scenarios that could cause a project to fail Group exercise - Project governance and working as a team Power Platform Architecture Key Power Platform architecture components Understand how platform design and limits influence solution architectures Updates and feature releases Understand how to communicate how the platform meets customer needs Data Modeling Data model influences Data model strategy Data types Data relationships Group exercise - Data modeling Analytics and artificial intelligence Planning and evaluating requirements Operational reporting Power BI Enterprise BI Pre-built insights and custom AI Power Apps Architecture Discuss options for apps and how to choose where to start Discuss app composition options Using components as part of your app architecture Considerations for including Portals as an app in your architecture Group exercise - Power Apps Architecture topics Application Lifecycle Management (ALM) Microsoft vision and Solution Architect's role in ALM Environment strategies Defning a solution structure for your deliverable Power Automate Architecture Discuss options for automation and custom logic Review considerations for using triggers and common actions Explore using Business Process Flows (BPF) to guide users through business processes Group Exercise - Evaluate scenarios for Power Automate usage Security Modeling Solution Architect's role in security modeling Discovery and learning your client's environment Controlling access to environments and resources Controlling access to CDS Data Group Exercise - Security Modeling Integration Solution Architects role in Integrations What is an integration and why do we need it Platform features that enable integration CDS Event Publishing Scenarios for group discussion Dynamics 365 Applications Architecture Solution Architect's role when deploying Dynamics 365 apps Architecture Considerations for primary apps Group Exercise - App specific working groups evaluate requirements Power Virtual Agents architecture Introduction Chatbot options Chatbot concepts Best practices Integrate chatbots Power Virtual Agents in Microsoft Teams Robotic Process Automation Introduction Power Automate Desktop Recording and editing tasks Running desktop flows Process advisor Testing and Go Live Solution Architect's role with testing and go live Planning for testing Planning for go live
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Ensuring effective customer due diligence is vital in managing the risk of all forms of financial crime. However, this presents increasing challenges, particularly when dealing with customers remotely. 3-hour live, instructor-led virtual workshop Suitable for anyone who wants to learn more about KYC/CDD Gain a solid understanding of and practical ability to deliver robust due diligence Earn a certificate of completion and receive a £100 discount on the ICA Certificate in KYC and CDD (if you choose to go on to further study). What will I learn? CDD - what is it and why bother? The risk-based approach to CDD CDD requirements, skills, and good practice Core 'Know Your Customer' frameworks What is like working in 'Know Your Customer'
***24 Hour Limited Time Flash Sale*** Sales, Marketing & KYC Endorsed Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you looking forward to being the next Sales and Marketing Guru? You don't have to look further. Let us journey into the realm of success together with our comprehensive "Sales, Marketing & KYC Endorsed Training" bundle. This bundle stands as a beacon in the stormy seas of professional development, illuminating your career advancement path with the right theoretical skills. We bring you two distinct categories of courses - three that bear the prestigious stamp of Quality License Scheme (QLS) endorsement and five that are accredited by CPD-QS. A testament to our commitment towards your growth, the QLS-endorsed courses have been meticulously designed to hone your sales, marketing, and customer understanding skills. Alongside providing invaluable knowledge, we cherish the opportunity to celebrate your achievements with tangible hardcopy certificates, a testament to your newfound prowess. Yet, our efforts do not stop there. The package also includes five carefully curated CPD-QS accredited courses. These courses delve into the vital aspects of business management, analysis, and law, along with detailed learning about Lean Process, Six Sigma, and Commercial Management. Together, they create a comprehensive blueprint for your success in the world of business. Key Features of the Sales, Marketing & KYC Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Sales, Marketing & KYC Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: The Ultimate Sales Training Blueprint: How To Master Sales QLS Course 02: Know Your Customer QLS Course 03: Marketing 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Management Course 02: Business Analysis Course 03: Business Law Course 04: Diploma in Lean Process and Six Sigma Course 05: Commercial Management In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Sales, Marketing & KYC Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes Master the art of sales and marketing to boost your professional performance. Understand the intricacies of 'Know Your Customer' regulations and their application. Gain a deep understanding of effective business management strategies. Develop skills for business analysis to make informed business decisions. Understand the essentials of business law to navigate legal challenges in the business world. Acquire knowledge about Lean Process and Six Sigma methodologies to improve organisational efficiency. Learn commercial management skills to handle business operations effectively. Unleash your potential with our "Sales, Marketing & KYC Endorsed Training" bundle. The content is a finely tuned orchestra of knowledge, where every course contributes to a symphony of success. Three of our QLS-endorsed courses cultivate your skills in sales, marketing, and understanding your customer. Each course comes with a hardcopy certificate, an emblem of your accomplishments. Our five CPD-QS accredited courses act as catalysts for your journey, covering crucial areas such as business management, analysis, business law, Lean Process, Six Sigma, and commercial management. These courses offer an enriching theoretical experience, ensuring that you stay aligned with the latest industry standards. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring individuals keen to delve into the domains of sales, marketing, and customer relations. Professionals seeking to enhance their knowledge in business management and law. Individuals interested in mastering Lean Process and Six Sigma methodologies. Those aiming to boost their commercial management skills for business operations. Career path Sales Executive: £21,000 - £30,000 Marketing Specialist: £24,000 - £35,000 Business Analyst: £37,000 - £48,000 Business Law Consultant: £45,000 - £60,000 Lean Process/Six Sigma Consultant: £50,000 - £70,000 Commercial Manager: £45,000 - £58,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Property Development bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The Property Development related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Property Development bundle will help you build a solid foundation to become a proficient worker in the sector. This Property Development Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: Estate Agent Diploma Course 2: Property Management Course 3: Property Law Course 4: Property Business Training Course 5: Property Development Diploma Course 6: Conveyancing Online Course Course 7: Customer Service Executive Course 8: Negotiation and Agreement Training Course 9: Making Budget & Forecast Course 10: Business Analysis Course 11: Strategic Business Management Course 12: Insurance Agent Course 13: Media & Public Relations Course 14: Environmental Law & Impact Assessment Course 15: Financial Analysis Course 16: Investment Basics Course 17: Accounting and Finance Certification Course Course 18: Landscape Architecture Level 2 Course 19: Corporate Social Responsibility (CSR) Training Course 20: Residential Property Sales Course 21: Land Surveying Course 22: UK Land Management Complete Training Course 23: Customer Relationship Management (CRM) Course 24: Fundamentals of Stakeholder Management Course 25: Know Your Customer Course 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Learning Outcome This tailor-made Property Development bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Property Development Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete Property Development training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Property Development bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this Property Development course, all you need is - A smart device A secure internet connection And a keen interest in Property Development Career path Upon completing this essential Property Development Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.
Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access