299 Key Performance Indicators (KPIs) courses

Description This course introduces students to project management fundamentals. Topics covered include project management basics, types of projects, building the team and schedule, creating the budget, execution, and more. COURSE CONTENT: Module 1 - Getting Started - 3m Getting Started Instructor Introduction Course Objectives Agenda Agenda Module 2 - Project Management Basics - 27m Project Management Basics PMI's PMBOK What is a Project? Attributes of a Project Examples of Projects What is Project Management Project Constraints “The Iron Triangle” Scope Cost Time How do we make this happen? How do we make this happen? The Fundamental Project Life Cycle The Project Life Cycle Fundamental Project Management Process Outputs Examples Unforeseen Circumstances Recommendations Words of Wisdom The Tools Fundamental Project Management Tools Fundamental Project Management Processes and Tools The People Objectives Stakeholder Customer Sponsor Team Members Management Project Manager's Role Project Manager's Responsibilities Time Management Matrix Time Management Matrix Time IS Money The Benefits of Project Management Summary Agenda Module 3 - Where Do Projects Come From - 56m Where Do Projects Come From Types of Organizations Enterprise Portfolio Management The Agenda BM101 Mission Vision Goals Business Strategy Management By Objectives Balanced Scorecard Approach Balanced Goals Objectives SMART Objectives from Balanced Goals SMART Objectives from Balanced Goals cont. Key Performance Indicators Action Plans BM101 Summary Project Management 101 PM Quotes Phases and Knowledge Areas 10 Knowledge Areas Aligned The Project Triangle PM101 PM101 Programs Portfolio PM101 Summary Enterprise Portfolio Management The Connection The Enterprise V Plans The Enterprise V Objectives The Enterprise V Programs The Enterprise V Portfolio Another View Enterprise Portfolio Management Versus Program & Project Management Summary Why Great ROI? But why is it necessary? Matrix Organization Structure Review Cadence How Projects Are Selected Objectives Needs Identification Business Case Enterprise Portfolio Management Proposing Projects Project Selection “The Funnel Flowchart” Project Prioritization Exercise Thirst Beverage Corporation Project Challenge Agenda Module 4 - Types of Projects - 32m Types of Projects Predictive Versus Agile Predictive Versus Agile Project Management Traditional Versus Agile Project Management Predictive Versus Agile The Predictive Project Life Cycle An Agile Project Life Cycle The Scrum Framework - Modified An Agile Project Life Cycle The Big Picture The Divide Agenda Module 5 - Initiation - 28m Initiation Our Project Our Project Setup 6 Essential Features for a PMIS PMIS Examples Leveraging Microsoft Teams Leveraging Microsoft Teams PMI's Project Life Cycle Fundamental Project Management Processes and Tools Project Charter Leveraging Microsoft Teams Creating a Project Charter Creating a Project Charter Fundamental Project Management Processes and Tools Stakeholder Register Leveraging Microsoft Teams Stakeholder Register Stakeholder Register Creating a Project Charter “The Iron Triangle” Agenda Module 6 - Building the Team - 24m Building the Team The Fundamental Project Life Cycle Build a High Performing Team Benefits of a High Performing Team Stages of Team Development Team Charter Working Agreement Working Agreement Leveraging Microsoft Teams Being a Good Leader Being a Servant Leader Servant Leader Kickoff Meeting Conducting Effective Meetings Agenda Module 7 - Building the Schedule - 52m Building the Schedule The Fundamental Project Life Cycle Fundamental Project Management Processes and Tools What a Schedule looks like….according to Google Benefits of a Project Schedule Aligning To PMI Steps to Build a Schedule 1 Plan Schedule Management Our project 1 Plan Schedule Management Steps to Build a Schedule Project Schedule….according to PMI How to Define Activities What Does It Look Like? Option 2 - WBS* by Work Package Option 3 - WBS By Phase Steps to Build a Schedule Leveraging Microsoft Teams “The Iron Triangle” Microsoft Scheduling Tool Capability Model Microsoft Scheduling Tool Capability Model Project Schedule in Excel Project Schedule in Microsoft Project Project Schedule in Project Online Agenda Module 8 - Creating the Budget - 24m Creating the Budget The Fundamental Project Life Cycle Project Cost Management General Notes Types of Costs What is a budget? Aligning To PMI Steps to Create a Budget 1. Plan Cost Management The Budget Tool Microsoft Scheduling Tool Capability Model Estimated Costs and Budget in Microsoft Project “The Iron Triangle” Agenda Module 9 - Planning Wrap Up - 6m Planning Wrap Up “The Iron Triangle” The Fundamental Project Life Cycle Perform Analysis Obtain Approval Save a Baseline Aligning to PMI Progressive Elaboration Agenda Module 10 - Execution - 41m Execution The Fundamental Project Life Cycle Fundamental Project Management Processes and Tools Managing Your Project Update Schedule and Actual Costs Managing Your Project Fundamental Project Management Processes and Tools Risks Aligning To PMI Risk Management Risk Management Processes Risk Register Risk Management Risk Probability Impact Assessment Risk Management Risk Register Risk Management Risk Management Risk Management Risk Register Risk Management Managing Your Project Issues Fundamental Project Management Processes and Tools Issue Log Fundamental Project Management Processes and Tools Status Report Status Report Status Report Project Status Report Agenda Module 11A - Monitor and Control - 11m Monitor and Control What is Monitor and Control? What is Monitor and Control? What should you monitor? What should you monitor? Project Control Project Control Principles Control Scope What should you monitor? Control Schedule What should you monitor? Control Costs What should you monitor? Module 11B - Earned Value Management - 41m Progress Monitoring Earned Value Management Earned Value Analysis Our Project Pipeline Project The Process to Set Up Pipeline Schedule Baseline Cost over Time Performance Measures Baselined Cost - Timephased PV - Planned Value PV - Planned Value PV - Planned Value PV - Planned Value The Process to Maintain Performing Analysis Performance Measures EV - Earned Value EV - Earned Value EV - Earned Value Performance Measures AC - Actual Cost AC - Actual Cost AC - Actual Cost Variances Cost Variance Schedule Variance Total Variance Graphical Representation Graphical Representation Graphical Representation Graphical Representation Microsoft Project - Math Check! Visual Reports in MS Project Report Exported from MS Project to Excel Aligning with Reality Revised Plan Reschedule Uncomplete Work in MS Project Revised Plan Revised Plan The Moral of the Story Performance Indexes Cost Performance Index Schedule Performance Index Completion Metrics Completion Metrics Completion Metrics Completion Metrics Completion Metrics Project Status as of 4/30 The Process to Maintain Project Status as of 4/30 Microsoft Project Math Check! Why Measure? Why Measure? What should you monitor? Module 11C - Other Items to Monitor - 19m What should you monitor? Risk Monitor and Control Risk Monitor and Control What should you monitor? Control Issues What should you monitor? Manage Stakeholder Engagement What should you monitor? Control Documents What should you monitor? Control The Product, Service or Result Control The Product, Service or Result Quality Terms and Definitions 7 Basic Quality Tools Controlling Quality What should you monitor? Module 11D - Controlling Changes - 3m Controlling Changes Controlling Changes Example Change Request Process Agenda Module 12 - Closure - 9m Closure Fundamental Project Management Processes and Tools Customer Feedback Customer Feedback Survey Lessons Learned Lessons Learned Fundamental Project Management Processes and Tools Project Summary Report Performance Evaluations Documentation Close-out Celebration Agenda Module 13 - Course Wrap Up - 14m Course Wrap Up Project Procurement Management Project Procurement Management Project Procurement Management Typical Steps Procurement Statement of Work Typical Steps Bid Document Typical Steps Contract Types of Contracts Typical Steps Control Procurements Typical Steps Close Procurements Typical Steps Congratulations! Objectives Review Agenda Total Duration: 6h 32m

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Our Bundle Travel Agent & Tour Operator contains 4 of our premium courses for one discounted price: Course 01: Travel Agent Course 02: Event Planning Course Course 03: Hotel & Hospitality Management Course 04: Concierge Enrol today and start your journey towards becoming a leader in one of the fastest-growing sectors of the economy! Learning Outcomes of Travel Agent Understand global travel agency operations and regulations. Plan and execute various types of events professionally. Manage hotel operations, focusing on customer satisfaction. Provide top-notch concierge services to diverse clientele. Navigate the complexities of hospitality management effectively. Develop essential customer service and communication skills. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Travel Agent Get a free student ID card with Travel Agent Training program (£10 postal charge will be applicable for international delivery) The Travel Agent is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Travel Agent course materials The Travel Agent comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Travel Agent Module 1: Introduction to Travel and Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel and Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course 02: Event Planning Course Module 01: Introduction To Event Management Module 02: Role Of An Event Planner Module 03: Event Classification Module 04: Events And Clients Module 05: Steps To Plan An Event Module 06: Invitation To The Event Module 07: Event Marketing Module 08: Catering At Events Module 09: Event Decorations Module 10: Cleaning And Waste Disposal Module 11: Event Security Module 12: Developing An Event Planning Business Course 03: Hotel & Hospitality Management Module 1. Introduction to Hospitality and Revenue Management Module 2. Business Prospect of the Hospitality Industry Module 3. An Overview of Hotel Industry Module 4: The Process of Selection and Recruitment in Hospitality Industry Module 5: The Process of Development and Training in Hospitality Industry Module 6. Hospitality Management Operations Module 7. Management of Service Quality in Hospitality Industry Module 8. Importance of Revenue Management Module 9. Key Performance Indicator in Hospitality Revenue Management Module 10. The Revenue Management Module 11: Customer Satisfaction Module 12. Promotional Strategies Module 13. The Future of Hospitality Revenue Management in UK Module 14. Career Prospects in the Hospitality Industry Course 04: Concierge Module 01: Understanding The Service Module 02: Types Of Concierge Services Module 03: Necessary Skills For Any Concierge Module 04: Principles For A Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment And Etiquettes Module 07: Emergency Measures For A Hotel Concierge =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £52) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring travel agents Future event planners Hotel management hopefuls Career-changing professionals Hospitality industry beginners Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Travel Agent Event Planner Hotel Manager Hospitality Coordinator Concierge Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

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Curriculum Breakdown Course 01: Diploma in Business Studies at QLS Level 5 Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Project Management Module 05: Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management of Cash and Credit Module 09: Managing Risk and Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Accounting and Finance Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course 03: Marketing Course Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing Course 04: HR (Human Resources) at QLS Level 7 Module 01: Introduction to Human Resources Module 02: An Overview of the Recruitment Industry Module 03: The UK Recruitment Legislation Module 04: The Recruitment Process Module 05: Negotiation Techniques Module 06: Key Performance Indicators for the Recruitment Industry Module 07: Employee Training and Development Process Module 08: Candidate Management Module 09: Candidate Interview Processes Module 10: Managing Meetings and Giving Feedback Module 11: Performance Appraisal Management Module 12: Employee Relations Module 13: Motivation and Counselling Module 14: Ensuring Health and Safety at the Workplace Module 15: Employer Records and Statistics Module 16: Conflict Management Module 17: Employee Termination Module 18: Organisational Skills Module 19: Communication Skills Module 20: Stress Management Module 21: Time Management How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £52) CPD 190 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring entrepreneurs Marketing professionals HR managers Accountants Finance students Career changers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Business Analyst - £30,000 to £50,000 Marketing Manager - £28,000 to £50,000 HR Manager - £35,000 to £60,000 Accountant - £25,000 to £45,000 Financial Analyst - £30,000 to £55,000 Operations Manager - £30,000 to £55,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Business Studies at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Dive into the fundamentals of ESG and Impact Investing with our beginner-friendly dual course. Uncover the nuances of environmental, social, and governance considerations, learn to construct ethical portfolios, and stay ahead of regulatory landscapes. Join us on a journey to align profit with purpose.

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Get dedicated student support from our expert instructors if you need assistance or have any questions about the Bundle Package. All the courses under this Bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Students who successfully complete this program will receive an instant e-certificate as proof of their new skills and knowledge. Stand out from the crowd and train for the job you want with the Bundle Package. With this comprehensive bundle course, you can achieve your dreams and train for your ideal career. The Bundle provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The Bundle covers everything you need in order to progress in your chosen career. Enrolling on the Travel & Tourism Bundle will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Bundle Course. Why Train with the Academy for Health & Fitness? All-in-one package of 4 Premium Bundle Opportunity to earn a certificate accredited by CPD Interactive course material The online assessment included testing your knowledge Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the Travel & Tourism Bundle to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access thematerials and learn when it's convenient for you. Start your learning journey straight away with this Travel & Tourism Bundle and take a step toward a brighter future! ****Course Curriculum**** Our Bundle consists of the following learning modules: ***Course 01: Travel & Tourism*** Module 1: Introduction to Travel and Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel and Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry ***Course 02: Event Planning Course*** Module 01: Introduction to Event Management Module 02: Role of an Event Planner Module 03: Event Classification Module 04: Events and Clients Module 05: Steps to Plan an Event Module 06: Invitation to the Event Module 07: Event Marketing Module 08: Catering at Events Module 09: Event Decorations Module 10: Cleaning and Waste Disposal Module 11: Event Security Module 12: Developing an Event Planning Business ***Course 03: Hotel & Hospitality Management*** Module 1. Introduction to Hospitality and Revenue Management Module 2. Business Prospect of the Hospitality Industry Module 3. An Overview of Hotel Industry Module 4: The Process of Selection and Recruitment in Hospitality Industry Module 5: The Process of Development and Training in Hospitality Industry Module 6. Hospitality Management Operations Module 7. Management of Service Quality in Hospitality Industry Module 8. Importance of Revenue Management Module 9. Key Performance Indicator in Hospitality Revenue Management Module 10. The Revenue Management Module 11: Customer Satisfaction Module 12. Promotional Strategies Module 13. The Future of Hospitality Revenue Management in UK Module 14. Career Prospects in the Hospitality Industry ***Course 04: Concierge*** Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge ***Course 05: Customer Relationship Management*** Module 01: Introduction to CRM Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Assessment Process Once you have completed all the modules in the Travel & Tourism Bundle course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Travel & Tourism Bundle is ideal for anyone interested in this topic and who wants to learn more about it. This Bundle will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This Bundle is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements The Bundle does not require any prior knowledge; everyone may participate! This is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This bundle allows you to study at your own speed and grow a quality skillset. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Our whole Bundle will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors. The certificate will strengthen your CV and assist you in finding work in the related industry. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited Certificate Digital certificate - £29 Upon passing the Bundle, you need to order to receive a Hard Copy certificate for each of the courses inside this bundle as proof. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

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Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step