21 ITIL courses in Birmingham delivered On Demand

Overview This comprehensive course on ITIL Practitioner will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ITIL Practitioner comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ITIL Practitioner. It is available to all students, of all academic backgrounds. Requirements Our ITIL Practitioner is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 52 lectures • 07:37:00 total length •Course Introduction!: 00:14:00 •Learning Objectives: 00:06:00 •Selecting a Management System: 00:11:00 •Systems Thinking: 00:13:00 •The 4Ps: 00:14:00 •Communication & Management Systems: 00:14:00 •Organizational Capabilities: 00:10:00 •Adopt, Adapt & Realize: 00:15:00 •Outside-in vs Inside-out Thinking: 00:11:00 •Defining a Service: 00:05:00 •Metrics & Measurement: 00:07:00 •Improvement, the Practitioner & CSI: 00:10:00 •Driving IT Service Management Summary: 00:15:00 •Checkpoint: 00:16:00 •Learning Objectives: 00:04:00 •Principles: 00:24:00 •Themes: 00:09:00 •Principles & Themes in Practice: 00:08:00 •Principles & Themes Summary: 00:03:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:02:00 •Role & Impact of OCM on Improvement: 00:07:00 •OCM Activities: 00:16:00 •OCM & Systems Thinking: 00:06:00 •OCM Summary: 00:05:00 •Checkpoint: 00:10:00 •Learning Objectives: 00:01:00 •Value, Importance & Benefit of Good Communication: 00:05:00 •Principles of Communication: 00:11:00 •Role of Influence: 00:07:00 •Communication Summary: 00:05:00 •Checkpoint: 00:09:00 •Learning Objectives: 00:02:00 •CSFs, KPIs & Improvement: 00:18:00 •Analyze CSFs & KPIs in Context: 00:09:00 •Assessments: 00:04:00 •Use Metrics & Measurement Summary: 00:05:00 •Design a Report: 00:07:00 •Checkpoint: 00:08:00 •Learning Objectives: 00:02:00 •It Depends: 00:09:00 •Approach Deconstructed: 00:25:00 •Goal Question Metric (GQM) Approach Introduction: 00:08:00 •CSI Approach Summary: 00:05:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:01:00 •CSI Approach for the ITIL Practitioner: 00:07:00 •CSI Approach in ITIL: 00:25:00 •CSI Approach, PRINCE2 & RESILIA: 00:06:00 •Integrating CSI with ITIL & Beyond Summary: 00:03:00 •Checkpoint: 00:06:00 •Workbooks - ITIL Practitioner - Video Training Course: 00:00:00

Welcome to a comprehensive introduction to ServiceNow Administration for total beginners. In this course, we will study the fundamentals of ServiceNow and how it works. In addition, you will learn how to construct and administer an application.

This course will teach you all you need to know about working as a Help Desk agent. This course has been meticulously planned to fulfill all of the candidates' demands, and the agenda has been customized to the most recent technological developments.

AgilePM® Practitioner: On-Demand This course offers preparation for the Practitioner-level examination to gain the APMG-International™ / Agile Project Management Practitioner Certification. Agile Project Management (AgilePM) is the result of collaboration between APMG-International and The DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest-established Agile method, launched in 1995, and is the only Agile method to focus on the management of Agile projects. The method has evolved over the years and the DSDM Agile Project Framework is the latest version of which AgilePM is a subset. DSDM has always operated predominantly in the corporate environment and has consistently demonstrated its ability to successfully work with and complement existing corporate processes. APMG-International is a global Examination Institute accredited by The APM Group Ltd. It is one of the Examination Institutes accredited by AXELOS. APMG-International has regional offices located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States, and the United Kingdom. Their portfolio of qualifications includes the Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. AgilePM is one of their specialist management qualifications, which also include Change Management and Service Catalogue. The course covers all the Practitioner elements of the AgilePM Handbook v2 with: Clear explanations of the method and practical examples provided by your course tutor Sample exam paper for the Practitioner-level exams to enrich your knowledge and understanding A case study to allow you to practice the application of the method to an agile project The Traditional Classroom option includes the Practitioner exam to provide you with the right opportunity to verify your new skill set by way of a professional qualification The Virtual Classroom option includes a Practitioner exam voucher to allow you to choose the date and time of your online exam to verify your new skill set by way of a professional qualification What You Will Learn You will learn how to: Identify and apply the concepts, tools, and techniques described in Section 2 (Digging Deeper) of the APMG-International's Agile Project Management Handbook (v2.0) to agile projects Tailor and customize AgilePM to suit the needs of different projects Use AgilePM in conjunction with other project management methods such as PRINCE2® Prepare yourself for the Practitioner exam in AgilePM Roles and Responsibilities - The PM View The roles Key project manager relationships Agile Project Management - Through the Lifecycle The DSDM process and the project lifecycle Project management focus phase by phase The Effective Use of Products The products Deliver on Time - Combining MoSCoW & Timeboxing Ensuring effective prioritisation Bringing MoSCoW and timeboxing together People, Teams, and Interactions Effective communication Collaboration Requirements and User Stories What is a requirement? User stories Estimating - How and When Coping with uncertainty Estimating through the lifecycle Project Planning through the Lifecycle Planning in a DSDM project Planning activities phase by phase Quality - Never Compromise Quality What do we mean by quality? Solution and process quality Risk Management Project risk How DSDM helps mitigate project risk Tailoring the Approach The project approach questionnaire Summary and Next Steps

Description Troubleshooting and Maintaining Cisco IP Switched Networks is a qualifying exam for the Cisco Certified Network Professional CCNP, certification. This Cisco CCNP Troubleshoot and Maintain Cisco IP Switched Networks (TSHOOT) v2.0 Training will help you to be certified successfully with all the important knowledge and skills necessary to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. This Cisco CCNP Troubleshoot and Maintain Cisco IP Switched Networks (TSHOOT) v2.0 Training designed for you, if you are a network engineer with at least one year of professional work experience. You will learn to plan and perform regular maintenance on complex enterprise routed and switched networks and use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. At the end of the course, you will get increased skill level and developed as set of best practices based on your own. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our Cisco CCNP Troubleshoot and Maintain Cisco IP Switched Networks (TSHOOT) v2.0 Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Planning Maintenance for Complex Networks Planning Maintenance for Complex Networks FREE 00:14:00 Network Maintenance Tools, Applications, and Resources 00:32:00 Troubleshooting Processes for Complex Enterprise Networks Troubleshooting Processes for Complex Enterprise Networks 00:09:00 Implementing Troubleshooting Procedures 01:15:00 Using Maintenance and Troubleshooting Tools and Applications Using Maintenance and Troubleshooting Tools and Applications 00:12:00 Collecting Real-time Information Using Cisco IOS debug Commands 00:10:00 Gathering Information with SNMP 00:15:00 Maintaining and Troubleshooting Campus Switched Solutions Maintaining and Troubleshooting Campus Switched Solutions Troubleshooting Tools and Applications 00:12:00 Spanning Tree Failures 00:12:00 Troubleshooting Multi-layer Switches 00:43:00 Maintaining and Troubleshooting Routing Solutions Maintaining and Troubleshooting Routing Solutions 00:25:00 OSPF Review Network Areas and LSAs 00:27:00 OSPF to EIGRP Redistribution Troubleshooting Process 00:32:00 Troubleshooting Addressing Services Troubleshooting Addressing Services 00:24:00 DHCP Overview Client-Server Communication 00:23:00 IPv6 Troubleshooting - show Commands 00:40:00 Troubleshooting Network Performance Issues Troubleshooting Network Performance Issues 00:25:00 AutoQoS Troubleshooting Example 00:24:00 Spanning-Tree Issues 00:44:00 Troubleshooting Converged Networks Troubleshooting Converged Networks 00:16:00 Section 2 Overview 00:16:00 Section 3 Overview 00:26:00 Maintaining and Troubleshooting Network Security Implementations Maintaining and Troubleshooting Network Security Implementations 00:13:00 IOS SPI Example 00:14:00 BORW TSHOOT Example 2 Crypto Map ACL Error 00:10:00 Review and Preparation for Troubleshooting Complex Enterprise Network Review and Preparation for Troubleshooting Complex Enterprise Networks 00:09:00 Section 2 Overview 00:46:00 Mock Exam Mock Exam- Cisco CCNP Troubleshoot and Maintain Cisco IP Switched Networks (TSHOOT) v2.0 Training 00:20:00 Final Exam Final Exam- Cisco CCNP Troubleshoot and Maintain Cisco IP Switched Networks (TSHOOT) v2.0 Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24 Hour Flash Deal **25-in-1 CompTIA Security+ Certification Mega Bundle** CompTIA Security+ Certification Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the CompTIA Security+ Certification package online with Studyhub through our online learning platform. The CompTIA Security+ Certification bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This CompTIA Security+ Certification course provides complete 360-degree training on CompTIA Security+ Certification. You'll get not one, not two, not three, but twenty-five CompTIA Security+ Certification courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these CompTIA Security+ Certification courses are yours for as long as you want them once you enrol in this course This CompTIA Security+ Certification Bundle consists the following career oriented courses: Course 01: CompTIA Security+ Course 02: Cyber Security Advanced Training Course 03: CEH: Learn Ethical Hacking From A-Z: Beginner To Expert Course 04: CompTIA Network+ Certification (N10-007) Course 05: CompTIA PenTest+ (Ethical Hacking) course Course 06: Computer Networks Security from Scratch to Advanced Course 07: Web Application Penetration Testing Course 08: Cyber Security Incident Handling and Incident Response Course 09: Network Security and Risk Management Course 10: Data Protection and Data Security (GDPR) Training Certification Course 11: Cyber Security Awareness Training Course 12: Digital Forensic Science: Unraveling Cybercrime Mysteries Course Course 13: Security Analyst Course 14: CompTIA Cloud+ (CV0-002) Course 15: Forensic Engineering Investigator Course 16: Information Governance and Data Management Training Course 17: Security Management and Fraud Prevention Training Course 18: GDPR, Data Protection and Cyber Security Course Course 19: Financial Statements Fraud Detection Training Course 20: Data Protection (GDPR) Practitioner Course 21: CompTIA ITF+ (FCO-U61) Course 22: CompTIA Healthcare IT Technician Course 23: Cyber Security Law Course 24: ITIL Foundation Course 25: Functional Skills IT/ ICT The CompTIA Security+ Certification course has been prepared by focusing largely on CompTIA Security+ Certification career readiness. It has been designed by our CompTIA Security+ Certification specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The CompTIA Security+ Certification Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This CompTIA Security+ Certification bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This CompTIA Security+ Certification Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into CompTIA Security+ Certification Elementary modules, allowing our students to grasp each lesson quickly. The CompTIA Security+ Certification course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive CompTIA Security+ Certification bundle, you really hit the jackpot. Here's what you get: Step by step CompTIA Security+ Certification lessons One to one assistance from CompTIA Security+ Certificationprofessionals if you need it Innovative exams to test your knowledge after the CompTIA Security+ Certificationcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five CompTIA Security+ Certification courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your CompTIA Security+ Certification certificate and transcript on the next working day Easily learn the CompTIA Security+ Certification skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This CompTIA Security+ Certification training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in CompTIA Security+ Certification Requirements To participate in this CompTIA Security+ Certification course, all you need is - A smart device A secure internet connection And a keen interest in CompTIA Security+ Certification Career path You will be able to kickstart your CompTIA Security+ Certification career because this course includes various courses as a bonus. This CompTIA Security+ Certification is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore CompTIA Security+ Certification career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Remote Technical Support Specialist Diploma Mega Bundle** Remote Technical Support Specialist Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Remote Technical Support Specialist Diploma package online with Studyhub through our online learning platform. The Remote Technical Support Specialist Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Remote Technical Support Specialist Diploma course provides complete 360-degree training on Remote Technical Support Specialist Diploma. You'll get not one, not two, not three, but twenty-five Remote Technical Support Specialist Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Remote Technical Support Specialist Diploma courses are yours for as long as you want them once you enrol in this course This Remote Technical Support Specialist Diploma Bundle consists the following career oriented courses: Course 01: Diploma in CompTIA A+ Course 02: CompTIA Network+ Certification (N10-007) Course 03: CompTIA Security+ Course 04: CompTIA PenTest+ (Ethical Hacking) course Course 05: CompTIA Cloud+ (CV0-002) Course 06: IT Support Technician: Troubleshooting and Technical Expertise Course 07: IT Administration and Networking Course 08: Network Security and Risk Management Course 09: Foundations of IT Security: Protecting Digital Assets Course 10: Web Application Penetration Testing Course 11: Computer Networks Security from Scratch to Advanced Course 12: Internet of Things (IoT) Course 13: Information Governance and Data Management Training Course 14: Quick Data Science Approach from Scratch Course 15: Deep Learning Neural Network with R Course 16: Microsoft Azure Machine Learning Course 17: SQL Database Administrator Course 18: VMware vSphere Install Configure & Manage [v7] Course 19: AWS Certified Solutions Architect Associate Preparation Course 20: Project Management Course 21: Data Protection and Data Security (GDPR) Training Certification Course 22: Linux Basics Course 23: ITIL Foundation Course 24: CompTIA CySA+ Cybersecurity Analyst Course Course 25: Computer Workstation Safety Training The Remote Technical Support Specialist Diploma course has been prepared by focusing largely on Remote Technical Support Specialist Diploma career readiness. It has been designed by our Remote Technical Support Specialist Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Remote Technical Support Specialist Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Remote Technical Support Specialist Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Remote Technical Support Specialist Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Remote Technical Support Specialist Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Remote Technical Support Specialist Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Remote Technical Support Specialist Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Remote Technical Support Specialist Diploma lessons One to one assistance from Remote Technical Support Specialist Diploma professionals if you need it Innovative exams to test your knowledge after the Remote Technical Support Specialist Diploma course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Remote Technical Support Specialist Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Remote Technical Support Specialist Diploma certificate and transcript on the next working day Easily learn the Remote Technical Support Specialist Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Remote Technical Support Specialist Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Remote Technical Support Specialist Diploma Requirements To participate in this Remote Technical Support Specialist Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Remote Technical Support Specialist Diploma Career path You will be able to kickstart your Remote Technical Support Specialist Diploma career because this course includes various courses as a bonus. This Remote Technical Support Specialist Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Remote Technical Support Specialist Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. Project Planning and Control Fundamentals Are you tired of projects going over budget, running behind schedule, or failing to meet objectives? Do you want to learn how to effectively plan and control projects from start to finish? Then our Project Planning and Control Fundamentals Course is for you! This comprehensive course covers all the essential principles, techniques, and tools for successful project management, from defining scope and objectives to monitoring progress and managing risks. Course List of Project Planning 5 in 1 Bundle Course 01: Project Planning and Management Course 02: Agile Project Management Course 03: Quality Assurance (QA) Management Course 04: Cost Control Process and Management Course 05: Financial Analysis Course By taking this Project Planning course, you will: Learn how to develop a project plan and schedule that aligns with business goals and stakeholder expectations Understand how to estimate resources, costs, and timelines accurately and effectively Discover how to manage project risks, issues, and changes in a proactive and agile way Acquire essential skills for communicating, collaborating, and leading project teams Gain practical experience through hands-on exercises, case studies, and real-world examples Upon completion of the course, you will receivea certificate of achievement that you can showcase to your employers and colleagues. You will also be equipped with the knowledge and skills to take on more complex and challenging projects with confidence and competence. Don't miss this opportunity to elevate your project management skills and career prospects. Enrol in our Project Planning and Control Fundamentals Course today! Why Choose Our Project Planning Course: Get instant access to this Project Planning course. Learn Project Planning from anywhere in the world Project Planning is affordable and simple to understand Project Planning is entirely online, interactive lesson with voiceover audio Lifetime access to the Project Planning course materials Project Planning comes with 24/7 tutor support Project Planning and Control Fundamentals Course Curriculum of Project Planning Project Management Fundamentals:Know the Principles and Get it Right In this module, you will learn the key concepts and principles of project management, including project lifecycle, project roles and responsibilities, project constraints, and project success criteria. You will also explore various project management methodologies and frameworks, such as PMBOK, Agile, and PRINCE2. Project Definition Stage: The Vital Foundation to Your Success In this module, you will discover how to define the scope, objectives, and deliverables of your project, as well as how to identify stakeholders, risks, and assumptions. You will learn how to create a project charter, a project scope statement, and a work breakdown structure (WBS). Project Planning Stage: Failing to Plan = Planning to Fail In this module, you will delve into the art and science of project planning. You will learn how to create a project schedule, a resource plan, a cost plan, and a risk management plan. You will also explore various project management tools and techniques, such as Gantt charts, critical path analysis, and Monte Carlo simulation. Project Delivery Stage: Don't you Love it When a Plan Comes Together! In this module, you will learn how to execute, monitor, and control your project in a proactive and effective way. You will explore various project delivery techniques, such as agile development, lean management, and Six Sigma. You will also discover how to manage project issues, changes, and stakeholders. Project Closure Stage: Deep Sigh - You're nearly done In this module, you will learn how to close your project in a systematic and orderly way. You will explore various project closure activities, such as lessons learned, knowledge transfer, and project evaluation. You will also discover how to celebrate project success and transition to ongoing operations or new projects. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project Planning and Control Fundamentals The Project Planning and Control Fundamentals Course is suitable for anyone who wants to learn the fundamental principles and techniques of project management. Please Note: This course is not a regulated course. To get professionals qualification, you can take any of the following: APM Project Fundamentals Qualification (PFQ) APMG Project Planning and Control Practitioner PRINCE2 Foundation and Practitioner Certification PRINCE2 Foundation & Practitioner AgilePM Foundation and Practitioner Certification Certified Associate in Project Management (CAPM) Advanced Certified ScrumMaster (CSM) Certified Scrum Professional - ScrumMaster Lean Six Sigma Green Belt Certification Project Management Professional (PMP) Certification Managing Successful Programmes (MSP) Foundation and Practitioner Certification Risk Management Professional (RMP) Certification ITIL Foundation Certification Project Management Insititute (PMI) APM Project Management Qualification (PMQ) Requirements Project Planning and Control Fundamentals This Project Planning and Control Fundamentals course does not require any prior experience or knowledge in project management. It is designed to provide a comprehensive and practical introduction to project planning and control for beginners and experienced learners alike. Career path Project Planning and Control Fundamentals The Project Planning and Control Fundamentals Course is relevant to a wide range of job roles that involve project management responsibilities, such as: Project Coordinator, Project Manager, Business Analyst, Program Manager, Operations Manager Certificates Certificate of completion Digital certificate - Included

CPD Certified Diploma | 17-in-1 Premium Bundle | +Gifts: 17 Free PDF+ Transcript Certificate | 24/7 Learner Support

We Don't Make Servers ...We Make Services: Implementing and Managing IT Services Implementing and Managing IT Services Being a service provider demands knowledge of who the customer is, what you as a provider offer customers (services), and assurance that those services provide value. Customers care about quality of service (e.g. the meal), and generally have little concern about the origin or performance of the ingredients that make it up (e.g. who does the maintenance on the grill). This session will discuss the concept of IT Service Management (ITSM), being a service provider, and the associated challenges, risks and critical success factors. You will learn about the importance, benefits and challenges of implementing and managing a formal IT Service Management (ITSM) practice for your IT organization and, ultimately, your company. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.