285 IT Support courses in Edinburgh delivered Online

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff Overview Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions. Define Collaboration Technology and Benefits Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments Describe On-Premise Collaboration Deployments Describe Cisco's Collaboration Endpoints Describe Cisco Collaboration On-Premise Edge Solutions Describe Cisco's Collaboration On-Premise Conferencing Solutions Describe Cisco Cloud Services Administering Initial Parameters for Cisco Unified Communications Manager Understand the On-Premise Collaboration Deployment Models Describe The Cisco Unified CM Cluster Services Define Network requirements for Collaboration Define Network Services for Collaboration Navigate Cisco Unified CM Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery 2: Configure the Cisco UCM Core Systems Settings Exploring Endpoints and the Registration Process Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint Describe Power Over Ethernet Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings Discovery 4: Deploy an IP Phone Through Auto and Manual Registration Discovery 5: Administer Endpoints in Cisco Unified Communications Manager Managing Users in Cisco Unified Communications Manager Analyze Cisco UCM Users Types and Settings Describe Methods for Authenticating Cisco UCM Users Discovery 6: Create Local User Accounts Discovery 7: Adding Users in Cisco Unified Communications Manager Describing a Basic Dial Plan Describe the Concepts of a Dial Plan and Call Routing Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns Discovery 8: Create a Basic Dial Plan Describing Class of Service Explore the Concepts of Class of Control Discovery 9: Explore Partitions and Calling Search Spaces Discovery 10: Explore Private Line Automatic Ringdown (PLAR) Enabling Endpoints and Features Configure a Cisco Jabber Endpoint in Cisco UCM Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility Discovery 12: Implement Mobility Implementing Media Resources in Cisco Unified Communications Manager Media Resource Overview Media Resource Selection and Access Control Audio and Video Conference Bridge Devices Audio and Video Conference Bridge Integration Options Discovery 13: Configuring Media Resources Reporting and Maintenance Explore the Troubleshooting Process Describe Reporting and Maintenance Tools Describe the Cisco Real-Time Monitoring Tool Discovery 14: Use Reporting and maintenance Tools Describing Cisco Instant Messaging and Presence Describe Cisco IM and Presence Features and Architecture Clustering Describe Cisco IM and Presence Components and Communication Flows Enabling Jabber Cisco Jabber Deployment Modes Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows Configure Unity Connection Integration Overview of Cisco Unity Connection Integration SIP Integration Typical Integration Mistakes Integration Considerations Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM Discovery 17: Configure Voicemail Users Configuring Cisco Unity Connection Call Handlers Call handler Overview System Call Handler Caller Input Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Troubleshooting Cisco Unity Connection Overview of Cisco Unity Connection Troubleshooting Options Integration Troubleshooting Tools Cisco Real-Time Monitoring Tool Discovery 18: Troubleshoot Cisco Unity Connection Additional course details: Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Excel is everywhere — and so is the demand for people who can use it efficiently. This 20-in-1 Microsoft Excel bundle is your fast-track to becoming hireable across finance, administration, IT, and data-focused industries. If you want to future-proof your CV with practical, in-demand office skills, this is the place to start. 💼 Description From payroll and tax to data analysis and compliance — Excel is the go-to tool that employers expect you to know inside out. This bundle combines the most relevant tools and techniques needed in real-world job settings. Perfect for administrative professionals, finance assistants, analysts, and office support staff, this course package adds breadth to your technical profile while showcasing soft skills like problem-solving and communication. Skip the spreadsheets that go nowhere. Enrol now to unlock 20 practical courses — and give your next job application the clarity it deserves. ❓ FAQ Q: What roles is this bundle suitable for? A: Data analyst, finance assistant, admin support, payroll clerk, and office coordinator. Q: Is Excel really that important for jobs today? A: Yes — proficiency in Excel is one of the most listed requirements in admin and finance job ads. Q: Do I get certificates for each course? A: Yes — each course awards a certificate upon completion. Q: Is this good for remote or hybrid roles? A: Definitely — Excel and other MS tools are standard for remote workflows. Q: Will this help with entry-level finance jobs? A: Yes — it supports payroll, ledger, and compliance responsibilities. Q: Is this offer permanent? A: No — this bundle is part of a limited release and may be withdrawn soon.

Step into the health and wellness field with a 20-in-1 course bundle designed to build a well-rounded profile across physiotherapy, care, and patient support. Perfect for those who want to turn compassion into a hireable career. Description The demand for physiotherapy and allied care roles continues to rise — but so do expectations. Today’s employers look for professionals who understand not just recovery and fitness, but also communication, child and elderly care, first aid, and even coaching psychology. This bundle offers a holistic approach to employability in the wellness, healthcare, and fitness sectors. Whether you're supporting patients, coaching athletes, or working in clinics, this bundle signals that you're not just a candidate — you’re a complete professional. Act fast — this is one of the most in-demand sectors, and bundles like this don’t stay open long. If you're serious about making your next role count, secure your spot today. FAQ Q: Who should enrol in this bundle? A: Aspiring physiotherapy assistants, care workers, wellness coaches, and support staff in health-related fields. Q: Will this help me get a job in healthcare? A: Yes — it offers a broad foundation that appeals to employers across multiple care settings. Q: Can I use this for sports or fitness roles too? A: Absolutely. It supports both therapeutic and coaching applications. Q: Does it require prior health experience? A: No — this bundle is ideal for newcomers and career changers. Q: Can I complete it on my own schedule? A: Yes — all courses are fully online and flexible. Q: Is this bundle value for money? A: Unquestionably — 20 courses at a bundled rate gives you unmatched value.

Behind every efficient supply chain is a purchasing clerk who knows how to keep things moving. This 20-in-1 bundle is built to help you become that person—skilled, trusted, and ready to be hired in procurement, logistics, construction, or manufacturing. The hiring window for entry-level procurement staff is open—don't let it close without your CV on the table. 🔍 Description From processing purchase orders to liaising with suppliers and managing ledgers, today’s purchasing clerks are expected to be sharp, responsive, and operationally aware. This course bundle offers you a professional edge across multiple departments—finance, operations, supply chain, and site management. Whether you're entering the job market or switching careers, this bundle aligns your skillset with what real-world employers actually want. You’ll be able to show more than software familiarity—you’ll demonstrate readiness for structured, deadline-driven roles across a range of industries. With 20 courses in one place and lifetime access, you're saving time, saving money, and preparing for long-term employability—all in one smart step. ❓ FAQ Q: What jobs does this prepare me for? A: Purchasing Clerk, Procurement Support Officer, Admin Coordinator, Supply Chain Assistant, or Buying Assistant. Q: Will this bundle help with roles in construction or logistics? A: Yes—it covers the fundamentals often required in site-based or operations-driven industries. Q: Can I use this bundle for office-based admin roles? A: Absolutely. It supports both back-office and on-site functions in purchasing and procurement. Q: Do I need experience in procurement to take this? A: No. It’s designed to support complete beginners and those transitioning from other roles. Q: Will I receive certificates? A: Yes. Every course in this bundle comes with its own certificate to support your job applications.

Turn hobbies into hireable skills with this creative, wellness-focused 20-course bundle. Ideal for those pursuing freelance opportunities, content creation, or personal development careers, this bundle covers everything from photography and gardening to body wellness and copywriting. Don’t let your passions sit idle — turn them into professional possibilities. Description The creative economy is booming, and employers are increasingly valuing candidates with soft skills, self-discipline, and creative agility. This Recreational bundle blends artistic flair, digital communication, and personal wellbeing into one well-rounded package for those eager to build careers that reflect who they are. Whether you're exploring opportunities in social media, writing, wellness, or pet care — or simply want to package your personal skills in a way employers and clients take seriously — this bundle is your gateway. It supports you in making the shift from hobbyist to hireable, from side-interest to side-income. The best part? You don’t need to wait for enrolment windows or expensive tuition. It’s all available now. Just one bundle — 20 powerful paths. FAQ Q: Who should take this bundle? A: Ideal for creatives, aspiring freelancers, lifestyle bloggers, writers, and personal development seekers. Q: Is this just for fun or can I build a career from it? A: Both. Many people turn these exact skillsets into freelance work, side gigs, or self-employment. Q: Will this help me stand out to employers? A: Yes — especially in fields that value communication, creativity, and soft skills. Q: Can I use this to develop my personal brand? A: Absolutely. From YouTube to digital writing and photography — it's designed for that. Q: Is this a good investment? A: You're getting 20 niche skillsets for less than one short course — so yes, the value is unmatched.

Looking to become employable in the ever-expanding care and rehabilitation sector? The Physiotherapy Assistants and Support Workers bundle equips you with versatile, job-ready knowledge designed to help you land roles across health, fitness, and community support industries. In a market where multi-skilled professionals are prized, this is your opportunity to rise above generic CVs and prove your readiness. Don’t let hiring opportunities pass you by—enrol now while access remains open. 🧾 Description This comprehensive bundle has been assembled with one clear goal: make you attractive to employers. From physiotherapy fundamentals to communication and team leadership, every course in this 20-in-1 collection strengthens your potential to step directly into assistant roles in both clinical and non-clinical environments. Whether you aim to work alongside registered physiotherapists, coach children in healthful activity, or support vulnerable individuals in care homes, this bundle delivers recognised competencies across a range of high-demand sectors. It’s the training employers love to see—and at a fraction of the cost of traditional routes. The sooner you enrol, the sooner your new career can begin. ❓ FAQ Q: Who is this bundle for? A: Those interested in physiotherapy support roles, care work, sports rehab, or general health and social care. Q: Will this help with NHS or private sector jobs? A: Yes. It supports roles in both public services and private practices. Q: Do I need previous training? A: Not at all—this bundle is suitable for both beginners and upskillers. Q: What makes this bundle valuable? A: It covers 20 essential subjects in one place—no need to chase individual certificates. Q: Can I use the certificates for job applications? A: Yes. Each course provides a certificate you can attach to your CV or job profile.

Looking to get hired—or promoted—in construction, infrastructure, or structural design? The Civil and Structural Engineering 20-in-1 Premium Bundle is your gateway to becoming a cross-functional, in-demand professional in today’s fast-paced built environment industries. Description Civil and structural engineering careers don’t run on theory alone—they demand applied skills, regulatory knowledge, and cross-disciplinary understanding. This bundle has been carefully curated to align with what employers want on the CVs they’re shortlisting today. From land surveying and construction safety to CDM Regulations and fire safety, this training package is perfect for those pursuing roles in structural design, site management, cost estimation, and beyond. And with vital supporting topics like project management, report writing, and quality assurance included, you're not just more knowledgeable—you’re far more hireable. The engineering sector rewards those who move early and train broadly. This limited-time bundle gives you 20 topic-driven courses for the cost of less than one—and the kind of professional range that makes you harder to replace. FAQ Q: Who is this bundle best suited for? A: Aspiring civil engineers, quantity surveyors, site supervisors, architectural technologists, and construction consultants. Q: Will this help me get a job in engineering? A: It's tailored to reflect current hiring needs in civil, structural, and construction engineering sectors. Q: Can this boost an existing engineering career? A: Absolutely. It’s ideal for upskilling toward supervisory or cross-disciplinary roles. Q: Is this bundle relevant to UK regulations? A: Yes—topics like CDM, RIDDOR, and PUWER are widely applicable to UK-based roles. Q: Is there a time limit on this offer? A: Yes. The value-packed access is limited—once it's gone, it’s gone. Q: Is this suitable for those new to the industry? A: Yes. It supports both newcomers and professionals building a broader knowledge base.

Behind every successful charity is a sharp, compliant, and financially responsible back office. This 20-in-1 Charity Accounting Bundle is crafted to equip you with the skills needed to support financial operations within the nonprofit sector. Whether you're stepping into charity finance or aiming for operational oversight, this training pack offers unmatched value and job relevance. Stand out to employers in third-sector organisations by showing you understand the numbers—and the responsibility behind them. Description Charities don’t just need passionate people—they need professionals who can manage money, stay compliant, and produce accurate financial reports. This bundle merges technical accounting with leadership, communication, and legal awareness to build a profile fit for real charity and nonprofit organisations. It’s an ideal pathway for aspiring charity accountants, finance assistants, compliance officers, or even trustees and administrators. The skill set you build here applies broadly across NGO finance, community interest companies, and charitable foundations—giving you wide reach with every course. With 20 certifications for the price of one premium course, this isn’t just a value deal—it’s a step toward employability and trustworthiness in one of the UK’s most values-driven sectors. Act now—job openings won’t wait, and neither should your training. FAQ Q: Who should take this course bundle? A: Anyone seeking a finance, admin, or compliance role in the charity or nonprofit sector. Q: What industries does this apply to? A: Nonprofits, NGOs, community interest companies, education trusts, and social enterprises. Q: Is this bundle beginner-friendly? A: Yes—it supports both those entering the sector and professionals looking to formalise their skills. Q: Will this help with job applications? A: Absolutely. It provides recognisable credentials that prove your readiness for charity finance roles. Q: Why is this better than one finance course? A: You gain 20 complementary certifications covering finance, leadership, compliance, and communication—all vital to nonprofit operations. Q: How long is this offer available? A: The discounted bundle price is for a limited time only. Enrol early to avoid missing out.

In today’s business world, operations coordinators are the unsung heroes of seamless delivery, cross-team alignment, and daily efficiency. This 20-in-1 Operations Coordinator Bundle equips you with the exact mix of strategic and practical skills employers expect—from supply chain awareness to change management and people leadership. If you're aiming to step into an operational support or coordination role—or stand out in your current position—this bundle makes you a far more attractive hire. Description Operational roles require a delicate balance between proactive planning and day-to-day firefighting. Employers in logistics, administration, retail, and service-based sectors are constantly looking for candidates who can think critically, lead under pressure, and communicate clearly across departments. This bundle is your competitive edge. It combines 20 job-relevant certifications spanning procurement, compliance, analysis, HR, and leadership—ideal for those who manage timelines, handle coordination, or optimise internal processes. Whether you're supporting managers or leading mini-projects yourself, this shows you're equipped for real business operations. Secure your career advantage today with this 20-course powerhouse—available for a limited time at unbeatable value. FAQ Q: Who should take this course bundle? A: Anyone interested in operational support, office coordination, business admin, or cross-functional team roles. Q: What types of companies hire for these skills? A: Logistics firms, corporate offices, service providers, SMEs, and public sector organisations. Q: Is this suitable for someone with no experience? A: Yes—it supports both entry-level professionals and team leads looking to formalise their skill set. Q: What job titles could this help with? A: Operations coordinator, project support, procurement assistant, HR coordinator, or quality assurance associate. Q: Are the courses beginner-friendly? A: They’re structured for easy understanding while still offering practical depth across multiple disciplines. Q: How long will this bundle be available at this price? A: The current promotional price is only available for a short time. Enrol today to lock it in.

Blockchain for Project Management Blockchain is not just a buzzword; it is an exciting new technology that allows users to exchange sensitive data without the need for brokers and other third party mediators. Blockchain technology provides a disruptive new method of conducting transactions over the internet and will ultimately change how we do project management. Enabling encrypted, distributed, and secure logging of digital transactions, blockchain is the underlying technology of Bitcoin and other cryptocurrencies. But it is capable of much more and in this session, we will discuss where and how this technology is useful in project management.This session will explore the intersection of blockchain technology and project management. We will discuss the base concepts of blockchain, in particular, the notion of smart contracts and how to apply them to managing project-related activities. Smart contracts are the most transformative blockchain application. For example, a smart contract could be used to register project status reports or some project work performance data. A smart contract could also be used to automatically send a payment to a vendor as soon as a milestone has been met.Experts tell us that blockchain technology is an effective project management platform because it supports superior operational workflow. In this session, you will learn how implementing a blockchain-based project will lower risk, save time, and lower costs. After completing this session attendees will be able to: Understand how blockchain can be applied to project management Explain the basics of blockchain and the technology that make blockchains possible Distinguish between the components of blockchain