36 IT Support courses delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for The course is intended for individuals who want to achieve a level 3 apprenticeship in IT. Overview To complete their overall level three framework in the following: CCNA, MCSA, IT Fundamentals 7 Cyber Security. In this course, students will handle customer queries, investigate customer needs, investigate and analyze customer satisfaction information and create reports based on this. Create and conduct coaching sessions. In this course, students will handle customer queries, investigate customer needs, investigate and analyze customer satisfaction information and create reports based on this. Create and conduct coaching sessions.

ITIL® 4 Specialist: Create, Deliver and Support: Virtual In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

Duration 3 Days 18 CPD hours Overview ?The OS X Sierra troubleshooting process?How to use OS X Sierra tools and resources to troubleshoot OS X Sierra?OS X Sierra features and functionality, including how to find more information about OS X Sierra?How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification In this course students will receive an in-depth exploration of troubleshooting on OS X Sierra. Installation and Configuration Install OS X Sierra Setup and Configuration OS X Recovery OS X Software Updates User Accounts User Accounts User Home Folders System Security Keychain Management File Systems File Systems and Storage FileVault 2 Permissions and Sharing File System Troubleshooting SIP Data Management Hidden Items and Shortcuts System resources Metadata and Spotlight File Archives Time Machine Applications and Processes Application Installation Document Management Application Management and Troubleshooting Network Configuration Network Essentials Advanced Network Configuration Network Troubleshooting Network Services Network Services Host Sharing and Personal Firewall System Management Peripherals and Drivers Print and Scan System Troubleshooting Additional course details: Nexus Humans Sierra 101 - OS X Support Essentials 10.12 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Sierra 101 - OS X Support Essentials 10.12 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Project Team Members IT Support Team Members Advanced Business Analysts System Administrators Application Consultants Business Process Owners / Team Leads / Power Users Program / Project Managers Trainers Overview Learn how to design, configure, consolidate, and report with BPC Standard In this course, students learn all of the key steps to set up Consolidation based on the SAP Business Planning and Consolidation, version for SAP NetWeaver. SAP Business Planning and Consolidation Overview Describing SAP Business Planning and Consolidation Running Consolidation Tasks Implementing BPC Standard Consolidation Modeling Consolidation Structures and Reporting Configuring Environments and Dimensions Creating Models for Consolidation Creating Reports and Formats in the EPM Add-In Report on BPC Standard Data in Analysis for Office Data Collection and Preparation Collecting Transforming Data for Consolidation Scenarios Creating Consolidation Logic Configuring Reclassifications Configuring Balance Carryforward Managing Journals Consolidations and Eliminations Translating Local Currency Configuring Intercompany Matching and Booking Using the Ownership Manager Configuring Integration Rules Eliminating Intercompany Transactions Configuring Intercompany US Elimination Designing Management, Matrix, and Multiple Accounting Standard Solutions Describing Consolidation and Elimination Principles Consolidating Investments Describing Stage Consolidation Configuring Scope Variation Configuring Equity Pickup Consolidation Process Monitoring Configuring Work Status Using the Controls Monitor to Validate Data Configuring Consolidation Business Process Flows

Join us for a fun and interactive online workshop with Rebecca to learn the basics of mindful photography! Event lasts one week. Agenda 18:00 - 18:30 Opener - before we start we will get to know you a little. 18:30 - 19:15 Session starts - we will explore the basics of Mindful Photograpy together 19:15 - 19:20 Short Break 19:20 - 20:30 Practical exercises, feedback and discussion 20:30 - 20:30 Details on the week long project About this event Event lasts 2 hours Welcome to an exciting online event with an optional guided and fully interactive project to last the whole week! Special bank holiday code available now email rebecca@mindfulphotography.org.uk and ask for the code ! Introduction to Mindful Photography with Rebecca, founder of Mindful Photography UK. Join us on Mon Sep 23 2024 at 18:30 GMT for a unique experience that combines mindfulness and photography. We deliberately keep our sessions limited to small numbers so that we all have a chance to talk to each other and have interactive discussion. In this online session, Rebecca will guide you through the art of capturing moments with intention and awareness. Learn how to slow down, observe your surroundings, and create beautiful images that reflect your thoughts and feelings. No prior experience required, just bring your camera or smartphone and an open mind. Don't miss this opportunity to explore the world through a new lens! Sign up now to secure your online spot. Here is some feedback from a recent session we ran this springtime. I think you will agree these are big changes and we are so proud to be part of them! I felt the session was really inclusive. I feel more mindful and in the present moment. The process is transferable and “you can do it anywhere”. I feel my wellbeing is supported, and I feel more in control. I understand myself better, I accept myself. It supports my creativity and self-expression which I hadn’t always fully acknowledged. I realise I had a fear of making mistakes, but by being in a group I feel so supported. I feel more physically active. I feel more self-aware and have increased my self-knowledge. I feel more empowered to do things and make changes in my life and in my community. Frequently asked questions What is your refund policy? We can accept cancellations up until 48 hours before we begin. We regret, as we are a small CIC, that we cannot take cancellations via email but ask that you log into Eventbrite to cancel your ticket should it be necessary. Do I need any special equipment? No, you need something to take a photograph on, a valid email address and a strong internet connection so that we can communicate over zoom. You would benefit from downloading an app called www.padlet.com to your device but this is not essential. The extension project is entirely optional. What happens after the week long project is finished? You will be invited into a community project or if you live in North Yorkshire you might like to book a 1:1 session with me. Personalised sessions start at £49:99 per person. Do I have to be a photographer? Absolutely not, we assume no prior experience of photography. Is this like therapy? We are not therapists but the process has a gentle and calming effect upon your wellbeing. We will be engaging in simple tasks to encourage mindfulness. We do ask that you are well and happy to engage in a small group session online. We embody respect in our work and we ask that you do the same. Will you be using my images? We never share your images unless you specifically ask for us to. Your image and copyright remains your own. Can I share your lesson content? We are a community interest company called Mindful Photography UK CIC and all images, wording, content, intellectual property are trademarked and copyrighted by Mindful Photography UK 2024. We ask that you respect our livelihood and do not share our lessons and content.

Course Overview This comprehensive course on Coding (HTML, C++, Python, JavaScript & IT) offers a structured introduction to the world of coding and information technology. It covers an expansive array of programming languages and technologies, including HTML, CSS, JavaScript, C++, Python, and PHP, alongside key IT concepts such as cybersecurity, cloud computing, and network security. Learners will develop a deep understanding of programming logic, software development, web development, and essential IT operations. Whether you're aiming to explore programming for the first time or expand your technical skill set, this course equips you with the knowledge required to navigate modern computing systems and coding environments. Upon completion, learners will be better prepared to pursue roles in web development, programming, system administration, and IT support across various industries. Course Description This course delivers an in-depth exploration of both coding and IT fundamentals, offering a diverse curriculum that spans core programming languages such as HTML, C++, Python, JavaScript, and R. It extends into cybersecurity, Linux scripting, ethical hacking, and computer networking—creating a well-rounded foundation for digital fluency. Learners are introduced to the design and development of web applications, front-end and back-end technologies, and essential tools such as GitHub, Heroku, and MySQL. The course further includes IT administration, encryption methods, cloud infrastructure, and system troubleshooting, ensuring coverage of key concepts necessary in today’s tech-driven world. With a focus on conceptual clarity and structured progression, learners will gain valuable knowledge aligned with current industry needs and expectations. Course Modules Module 01: Introduction to Coding With HTML, CSS, & Javascript Module 02: C++ Development: The Complete Coding Guide Module 03: Python Programming: Beginner To Expert Module 04: Learn Ethical Hacking From A-Z: Beginner To Expert Module 05: Bash Scripting, Linux and Shell Programming Module 06: JavaScript Project – Game Development with JS Module 07: R Programming for Data Science Module 08: Secure Programming of Web Applications Module 09: Advanced Diploma in PHP Web Development with MySQL, GitHub & Heroku Module 10: The Complete Front-End Web Development Course! Module 11: The Complete MySQL Server from Scratch: Bootcamp Module 12: Cyber Security Awareness Training Module 13: Cloud Computing / CompTIA Cloud+ (CV0-002) Module 14: CompTIA A+ (220-1001) Module 15: Building Your Own Computer Module 16: Computer Networks Security from Scratch to Advanced Module 17: IT Administration and Networking Module 18: Encryption Module 19: Advance Windows 10 Troubleshooting for IT HelpDesk Module 20: Microsoft Excel Complete Course (See full curriculum) Who is this course for? Individuals seeking to understand programming languages and IT fundamentals. Professionals aiming to transition into coding or expand their IT knowledge. Beginners with an interest in computing, programming, or digital technologies. Students or career changers preparing for roles in the tech sector. Career Path Web Developer Software Programmer IT Support Technician Network Administrator Cybersecurity Analyst Cloud Computing Technician Data Analyst Systems Engineer Helpdesk Specialist IT Consultant

Course Overview The Computer Maintenance, PAT & Cyber Security course offers a comprehensive introduction to the essential components of modern IT systems, combining core knowledge in hardware setup, system troubleshooting, and security protocols. Designed to build foundational understanding as well as introduce advanced cybersecurity concepts, this course equips learners with the confidence to navigate today’s digital infrastructure. From building a computer to understanding network vulnerabilities, learners will explore a variety of modules that address both traditional and emerging technologies, including IoT and encryption. By the end of the course, students will have developed the skills to identify risks, support device performance, and understand secure systems architecture—essential for any role in technology-focused sectors. Course Description This course blends key topics across computer hardware maintenance, PAT (Portable Appliance Testing), and cyber security to prepare learners for a well-rounded understanding of IT system management. The curriculum begins with assembling and configuring computers, progressing into network security and advanced Windows troubleshooting. Learners are introduced to essential software tools and coding applications like C++ with OpenCV, and gain insights into the Internet of Things and encryption principles. Additionally, the course includes training in cyber security awareness, addressing the latest threats and preventative frameworks. With clear instructional guidance and structured content delivery, the course is suitable for learners aiming to understand technical environments and the protocols behind secure computing. It is ideal for those seeking career progression or looking to explore new opportunities in IT security, maintenance, or systems analysis. Course Modules: Module 01: Building Your Own Computer Module 02: Computer Networks Security from Scratch to Advanced Module 03: Computer Vision By Using C++ and OpenCV with GPU support Module 04: Advance Windows 10 Troubleshooting for IT HelpDesk Module 05: Portable Appliance Testing (PAT) Module 06: Internet of Things Module 07: Cyber Security Awareness Training Module 08: Encryption (See full curriculum) Who is this course for? Individuals seeking to understand IT maintenance and cybersecurity principles. Professionals aiming to broaden their knowledge of system configuration and data protection. Beginners with an interest in computer technology and digital safety. Employers looking to upskill their IT or facilities staff in security and device compliance. Career Path IT Support Specialist Systems Administrator Network Security Analyst Cyber Security Consultant Electrical Safety Compliance Officer Technical Services Coordinator

Duration 4 Days 24 CPD hours This course is intended for This course is for network and system administrators, IT managers, IT support personnel, and other network operations staff who are responsible for deploying new computers across their organizations, managing ongoing software and hardware configuration tasks for computers, and retiring outdated computers. Overview By the completion of this course, you will be able to: Install and configure Ghost Solution Suite 3.0. Use the Ghost Console to create and use jobs and tasks to manage computes. Configure image deployments. Manage ?unknown? and predefined computers. Perform disk wipes and create disk partitions. Create Windows scripted OS installations. Create PC transplant templates. Capture a computer personality, and deploy personality packages. Perform a computer migration from Win 7 to Win 8.1. This course is designed for the professional tasked with installing, configuring, and managing a Deployment Solution system. Overview of Endpoint Lifecycle Management Introduction to Endpoint Lifecycle Management Phases of Endpoint Lifecycle Management ELM Business Objectives and Goals ELM Solution Mapping to Business Objectives Ghost Solution Suite 3.0 Product Overview Implementation Assessment ELM Requirements Gathering Solution Analysis of ELM Requirements Implementation Design GSS 3.0 Technical Overview Installation Options and Prerequisites Defining the Solution Infrastructure Defining the ELM Solution Configuration Installation and Configuration of the ELM Solution Base Software Installation Navigating the Console Core & Solution Configuration Driver Management Pre-boot Environment Endpoint Identification & Gathering IT Requirements Overview Analyzing and Defining IT Requirements Using ELM to Forecast IT Requirements Endpoint Configuration Standards Endpoint Standards Overview Defining Endpoint Standards Implementation of Endpoint Standards Endpoint Provisioning Endpoint Provisioning Overview Standard Build and Image Methodology Software Compatibility Analysis Software Packaging requirements for use in the ELM Solution Software Quality Assurance Methodology Endpoint Deployment & Staging Endpoint Lifecycle Automation Endpoint Lifecycle Automation Scenario Exercise Backup and restore Automating the backup of a computer image Scripted OS Installation Capturing an image for deployment Automating the creation of a master image Automating the deployment of computer images Software Distribution Software Delivery Methods Software Installation Methods Understanding Software Delivery Reporting and Analysis of Software Distribution Tasks Image and Build Maintenance Image maintenance overview Restoring a computer image Capturing the updated image Updating Jobs Managing Software Upgrades Software Upgrade Process Overview Distribution of Software Updates Supporting the Business Ensuring Business Continuity in an ELM System Endpoint Restoration/Recovery Managing Service Support Activities Endpoint Monitoring & Alerting Endpoint Configuration & Maintenance Automating Problem Resolution Application Self-Healing Desired State Management Hardware Refresh & Migration Hardware Refresh & Migration Process Overview Personality Capture and Restore Gathering Current State Inventory for Requirements and Planning Activities Performing Data capture and storage activities Gathering User state or PC personality information Automating the Migration Process Endpoint Retirement/Disposal Ensuring Compliant Disposal Methods and Procedures End to End Endpoint Lifecycle Use Case Endpoint Management Lifecycle Use Case for GSS Additional course details: Nexus Humans Symantec Ghost Solution Suite 3.0 - Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Symantec Ghost Solution Suite 3.0 - Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Course Overview Cyber Security Awareness Training is designed to equip learners with the essential knowledge to identify, manage, and reduce cyber risks in both personal and professional environments. This course provides a comprehensive understanding of the ever-evolving landscape of cyber threats and the proactive steps necessary to mitigate them. Through clear, accessible content, learners will explore key areas such as cyber attacks, password management, data breaches, and safe internet practices. By the end of the programme, participants will be able to recognise potential cyber threats, protect sensitive information, and contribute to creating a more secure digital environment. Whether for personal confidence or professional enhancement, this course offers crucial insights to stay safe in today’s technology-driven world. It is suitable for individuals at all levels, ensuring a solid foundation for developing cyber security awareness and resilience against emerging digital risks. Course Description This Cyber Security Awareness Training course delves deeper into the principles of protecting information and systems from cyber threats. Learners will explore common cyber attacks, cybercrimes, and the consequences of data breaches, alongside strategies for strengthening password security and practising safe internet browsing. The training also covers essential topics such as securing remote work environments, managing devices securely, and applying preventative measures to mitigate risks. Throughout the course, participants will engage with structured, easy-to-understand materials designed to build their confidence and competence in cyber security awareness. Learners will gain the ability to assess potential vulnerabilities, adopt safer digital habits, and contribute to wider organisational security initiatives. Delivered in a flexible, accessible format, the course is structured to support learners in developing critical thinking around cyber security issues while enhancing their ability to respond effectively to real-world digital threats. Course Modules Module 01: Introduction to Cyber Security Module 02: Cyber Attacks Module 03: Cybercrimes Module 04: Cyber Security and Data Breaches Module 05: Password Management Module 06: Internet Browsing Module 07: Office and Remote Work Security Module 08: Device Management Module 09: Preventative Measures (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of cyber threats and secure their digital presence. Professionals aiming to strengthen workplace cyber security practices. Beginners with an interest in cyber security, information security, or technology sectors. Employees required to complete cyber security awareness as part of corporate compliance programmes. Small business owners wishing to protect their business operations and client data. Career Path Cyber Security Assistant IT Support Analyst Security Awareness Coordinator Risk and Compliance Assistant Data Protection Officer Network Security Administrator Information Security Officer Technical Support Specialist Digital Operations Executive

Build Your Own PC: A Beginner's Guide Course Overview "Build Your Own PC: A Beginner's Guide" is designed for individuals looking to gain an understanding of computer hardware and the process of assembling a fully functional PC. The course covers the essential components involved in building a computer, from selecting the right hardware to installing software and ensuring network connectivity. Learners will also be introduced to building gaming PCs and maintaining their machines for optimal performance. Upon completion, learners will have the skills to confidently build, troubleshoot, and maintain their own PC, opening up opportunities for personal and professional growth in the IT sector. Course Description This course provides an in-depth look into the world of computer building, starting with the basics of understanding computer components and their roles in a functional system. Learners will explore key hardware, including processors, motherboards, RAM, and storage devices, while also learning the significance of peripheral devices. The course includes modules on software installation, networking, and even building a gaming PC. With a focus on providing clear, structured guidance, learners will gain a strong foundation in assembling and maintaining PCs, preparing them for various roles in the technology sector. The course is ideal for beginners and those looking to improve their technical expertise. Build Your Own PC: A Beginner's Guide Curriculum Module 01: Introduction to Computer & Building PC Module 02: Overview of Hardware and Parts Module 03: Building the Computer Module 04: Input and Output Devices Module 05: Software Installation Module 06: Computer Networking Module 07: Building a Gaming PC Module 08: Maintenance of Computers (See full curriculum) Who is this course for? Individuals seeking to understand how computers work and how to build one. Professionals aiming to enhance their IT skills for career development. Beginners with an interest in technology and computer systems. Hobbyists interested in assembling their own custom-built PCs. Career Path IT Support Technician Systems Administrator PC Hardware Specialist Network Technician Gaming PC Builder and Technician