2019 IT Skills courses delivered On Demand

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Advanced Piping & Instrumentation Diagrams P&IDs will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Advanced Piping & Instrumentation Diagrams P&IDs will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Advanced Piping & Instrumentation Diagrams P&IDs and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Advanced Piping & Instrumentation Diagrams P&IDs is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Advanced Piping & Instrumentation Diagrams P&IDs. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Advanced Piping & Instrumentation Diagrams P&IDs will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction Introduction 00:04:00 About P&id's What's a P&ID ? 00:03:00 Why is a P&ID so important ? 00:02:00 Who uses P&ID's ? 00:06:00 How do P&ID's look like ? 00:08:00 Introduction to P&id Reading Introduction- PID READING 00:02:00 Anatomy of a P&ID 00:01:00 The title block 00:03:00 The drawing scale 00:03:00 The grid system 00:02:00 The revision block 00:03:00 Changes 00:02:00 Notes and legends 00:03:00 Basic P&id Symbols Valve symbols 00:14:00 Valve actuator symbols 00:09:00 Control valve designations 00:02:00 Standards and conventions for valve status 00:07:00 Process equipment symbols 00:12:00 Piping symbols 00:03:00 Pipe fitting symbols 00:03:00 Isolating, venting & draining symbols for ease of maintenance 00:05:00 Instrumentation 00:03:00 Sensing devices and detectors 00:04:00 Location symbols 00:04:00 Modifiers and transmitters 00:05:00 Indicators and recorders 00:03:00 Let's Get Some Practice : Basic P&id Symbols Example #1 : Identifying process equipment and flow paths 00:05:00 Example #2 : Identifying valve position and failure mode 00:03:00 Example #3 : Identifying the symbols 00:02:00 P&id Designation Codes Piping designation code 00:06:00 Equipment designation code 00:03:00 Instrument designation code 00:02:00 Miscellaneous designation codes 00:02:00 The Importance of Process Control The process 00:01:00 Process control 00:06:00 Control Theory Basics The control loop 00:02:00 Process control terms 00:10:00 Basic Process Control Systems (BPCS) Control loops : Feedback control 00:02:00 Pressure control loops 00:01:00 Flow control loops 00:01:00 Level control loops 00:01:00 Temperature control loops 00:01:00 Multi-variable loops 00:02:00 Feedforward control 00:02:00 Feedforward + Feedback 00:01:00 Cascade control 00:08:00 Split range control 00:03:00 Operations on control signals 00:02:00 Ratio control 00:02:00 Batch control 00:01:00 Selective control 00:01:00 Controllers 00:03:00 Advanced Process Control Do we need to control at all ? 00:01:00 Principles of equipment-wise control 00:10:00 Pipe control system 00:02:00 Control of a single pipe 00:02:00 Control of pressure in a pipe 00:03:00 Control of flow in a pipe 00:04:00 Flow merging 00:08:00 Flow splitting 00:05:00 Centrifugal pump control 00:04:00 Control valve vs Variable Frequency Drive (VFD) for centrifugal pumps 00:03:00 Minimum flow control for centrifugal pumps 00:09:00 Positive displacement pump control 00:02:00 Control by a recirculation pipe for PD pumps 00:03:00 Variable Speed Drive (VSD) control for PD pumps 00:01:00 Control by stroke adjustment for PD pumps 00:01:00 Compressor control system 00:02:00 Compressor capacity control 00:12:00 Compressor anti-surge control 00:03:00 Heat transfer equipment control 00:02:00 Heat exchanger direct control system 00:04:00 Heat exchanger bypass control system 00:04:00 Reactor temperature control 00:06:00 Air cooler control 00:02:00 Heat exchanger for heat recovery 00:01:00 Heat exchanger back pressure control 00:02:00 Basic fired heater control 00:08:00 Complex fired heater control 00:05:00 Container and vessel control 00:07:00 Container blanket gas control 00:02:00 Safety Instrumented Systems (SIS), Interlocks and Alarms Safety strategies 00:01:00 Concept of Safety Instrumented Systems (SIS) 00:01:00 SIS actions and types 00:14:00 SIS extent 00:02:00 SIS requirement 00:03:00 Anatomy of a SIS 00:02:00 SIS element symbols 00:01:00 SIS primary elements : Sensors 00:03:00 SIS final elements 00:04:00 Switching valve actuator arrangements 00:02:00 Valve position validation 00:02:00 Merging a switching valve and a control valve 00:03:00 SIS logics 00:01:00 Showing safety instrumented functions on P&ID's 00:07:00 Discrete control 00:05:00 Alarm system 00:02:00 Anatomy of alarm systems 00:02:00 Alarm requirements 00:06:00 Alarm system symbology in P&ID's 00:06:00 Concept of common alarms 00:01:00 Fire and Gas Detection Systems (FGS) 00:03:00 Electric motor control 00:07:00 P&ID representation of commands and responses 00:05:00 P&ID representation of inspection and repair 00:05:00 P&ID example of electro-motor control 00:04:00 P&id Examples : Let's Get Some Practice P&ID example #1 : Legend and specifications 00:05:00 P&ID example #2 : Hydrogen delivery station 00:16:00 P&ID example #3 : Acid system 00:13:00 P&ID example #4 : Centrifugal pump 00:09:00 P&ID example #5 : Utility station 00:04:00 P&ID example #6 : Waste water filter 00:08:00 P&ID example #7 : Steam separator 00:15:00 P&ID example #8 : Flare knock-out drum 00:14:00 P&ID example #9 : Centrifugal compressor 00:05:00 P&ID example #10 : Hydrogen production from shale gas 00:11:00 P&ID example #11 : Fired heater 00:07:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Interview Skills Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Special Offers of this Interview Skills Course This Interview Skills Course includes a FREE PDF Certificate. Lifetime access to this Interview Skills Course Instant access to this Interview Skills: Interview Skills Course Get FREE Tutor Support from Monday to Friday in this Interview Skills: Interview Skills Course ***Interview Skills Bundle Course Course 01: Interview Skills Course 02: Dealing With Difficult People Course 03: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Interview Skills course] Interview Skills Course Curriculum of Interview Skills Industry Experts Designed this Interview course into 2 detailed modules. Module 01: Preparing to Achieve Own Job Goals Module 02: Promoting Yourself and Preparing for a Job Interview --------------------- Assessment Method of Interview Skills After completing each module of the Interview Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Interview Skills After completing the MCQ/Assignment assessment for this Interview Skills course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Interview: Interview Skills The Interview Skills is ideal for anyone who wants to learn how to apply for the job they want. Requirements Interview: Interview Skills There are no specific requirements for this Interview Skills Course because it does not require any advanced knowledge or skills. Career path Interview: Interview Skills Certificates Certificate of completion Digital certificate - Included

Enrolling in an Advanced Typing Skills Course is essential in the modern world, where efficient digital communication is crucial. The importance of Advanced Typing Skills cannot be overstated, as proficiency in this area greatly enhances productivity in both daily life and professional careers. Mastering Advanced Typing Skills allows individuals to complete tasks more quickly and accurately, reducing errors and improving overall work quality. This skill is particularly valuable in the UK job market, where employers prioritize candidates with exceptional typing abilities. Having Advanced Typing Skills can significantly boost job opportunities, with many administrative, data entry, and customer service roles offering salaries ranging from £20,000 to £30,000 annually. The demand for professionals with Advanced Typing Skills is on the rise, with a 15% increase in related job postings over the past year. This course, covering essential topics such as speed building, error reduction, and specialized tasks, ensures learners are well-prepared for the workforce. By completing the Advanced Typing Skills Course, individuals not only enhance their employability but also gain a competitive edge in an ever-evolving job market. Key Features: CPD Certified Typing Skills Course Free Certificate from Reed CIQ Approved Typing Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 1: Introduction to Advanced Typing Module 2: Advanced Typing Techniques Module 3: Speed Building Strategies Module 4: Error Reduction and Proofreading Module 5: Specialised Typing Tasks Module 6: Typing Software and Tools Module 7: Typing Speed and Accuracy Assessment Learning Outcomes: Master advanced typing techniques for enhanced digital communication proficiency. Develop speed-building strategies to navigate the keyboard with unparalleled swiftness. Employ error reduction techniques and refine proofreading skills for flawless execution. Tackle specialised typing tasks, expanding your versatility in digital environments. Explore a variety of typing software and tools, adapting to diverse technological landscapes. Undergo a comprehensive typing speed and accuracy assessment for self-evaluation. CPD 10 CPD hours / points Accredited by CPD Quality Standards Advanced Typing Skills 1:51:42 1: Module 1: Introduction to Advanced Typing Preview 16:33 2: Module 2: Advanced Typing Techniques 15:03 3: Module 3: Speed Building Strategies 14:14 4: Module 4: Error Reduction and Proofreading 16:18 5: Module 5: Specialised Typing Tasks 16:18 6: Module 6: Typing Software and Tools 15:17 7: Module 7: Typing Speed and Accuracy Assessment 15:59 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? This Advanced Typing Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Advanced Typing Skills. Moreover, this course is ideal for: Professionals seeking heightened digital efficiency Administrative personnel striving for streamlined workflow Students aiming to boost their digital literacy Office executives desiring increased productivity Individuals eager to enhance their typing skills Requirements There are no requirements needed to enrol into this Advanced Typing Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Advanced Typing Skills course. Career path After finishing this Advanced Typing Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Advanced Typing Skills are: Administrative Assistant - £18K to 28K/year. Data Entry Clerk - £16K to 25K/year. Executive Assistant - £25K to 40K/year. Legal Secretary - £20K to 35K/year. Medical Transcriptionist - £18K to 30K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Telephone Skills Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Skills course, you will develop better telephone communication skills. This Telephone Skills course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Learning Outcomes After completing this Telephone Skills course, you will be able to: Understand various aspects of phone etiquette Know how to use proper phone language Know how to handle inbound and outbound calls Know how to eliminate phone distractions Know how to handle rude or angry callers and much more. Why Choose Telephone Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Courses are included in this Telephone Skills Bundle Course Course 01: Level 2 Customer Service Course Course 02: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Telephone Skills course] Course Curriculum of the Telephone Skills Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Skills After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Skills After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Telephone Skills This Telephone Skills course is ideal for those who want to develop their telephone skills. Requirements Telephone Skills There are no specific requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills. Career path Telephone Skills After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Diploma in Data Entry & Management will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Diploma in Data Entry & Management will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Diploma in Data Entry & Management and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Diploma in Data Entry & Management is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Diploma in Data Entry & Management. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Diploma in Data Entry & Management will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum **Data Entry And Management** Introduction to Data Entry 00:20:00 Data Management 00:20:00 Using the Computer for Data Entry 00:15:00 Common Rules and Guidelines for Data Entry 00:30:00 Using Excel for Efficient Data Entry 00:30:00 Using Excel's Flash Fill and Autofill to Automate Data Entry 00:30:00 How to Create a Data Entry Form in Excel? 00:45:00 Using Statistics Packages in Data Entry 00:45:00 **Basics Of MS Excel** Getting Started With Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying A Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting A Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Job Search Skills online If you want to learn about Job Search Skills and become an expert in the field, you have arrived at the right place. Industry experts designed this Job Search Skills course to enable you to learn quickly and efficiently and at your own pace and convenience. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Job Search Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Job Search Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Job Search Skills Bundle Course Course 01: Job Search Skills Course 02: Communication Skills Course Course 03: Level 4 Time Management Course Other Benefits of Job Search Skills Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Job Search Skills course] Course Curriculum of Job Search Skills Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation Assessment Method of Job Search Skills After completing each module of the Job Search Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Job Search Skills After completing the MCQ/Assignment assessment for this Job Search Skills course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Job Search Skills The Job Search Skills course is ideal for anyone who wants to learn how to apply for the job they want. Requirements Job Search Skills There are no specific requirements for this Job Search Skills course because it does not require any advanced knowledge or skills. Career path Job Search Skills Certificates Certificate of completion Digital certificate - Included

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview of Learn Linux in 5 Days The Learn Linux in 5 Days Course is designed to help you understand and use Linux, one of the most powerful operating systems used around the world. Today, Linux runs over 96% of the top one million web servers. Many companies in the UK are now choosing Linux and other open-source tools to save money and make their systems more secure. This course takes you from installing Linux to learning important commands that help you get things done faster and smarter. In the Learn Linux in 5 Days Course, you’ll learn step by step, starting with simple tasks like moving around files and folders. As you go through the lessons, you’ll move on to useful skills like handling running processes, setting up scheduled tasks, and managing system updates. Whether you're learning on a virtual machine at home or setting up a real server at work, this course gives you clear, hands-on training to build your confidence. There is a growing need for people who know how to work with Linux. In fact, UK tech jobs asking for Linux skills are growing 21% every year. The Learn Linux in 5 Days Course helps you stay ahead by teaching you how to work with file permissions, customise the shell, and manage software packages. With this course, Linux becomes simple, useful, and something you can learn in just a few days. By completing this Learn Linux in 5 Days, you will be able to: Move around the Linux file system and manage files with ease Use important command-line tools the right way Set file permissions and control who can access what Customise your shell environment and create your shortcuts Install and manage software on different Linux systems Set up scheduled tasks and manage running programs smoothly Who Should Take the Learn Linux in 5 Days Course IT workers who want to improve their system management skills and understand Linux better Total beginners who want to learn how Linux works and start using the command line in just 5 days Students studying cybersecurity, cloud computing, or web development who need Linux for their future careers Windows users curious about trying Linux using a virtual machine before making a full switch DevOps learners who want to build strong Linux skills for handling servers and automation Process of Evaluation After studying the Learn Linux in 5 Days Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Learn Linux in 5 Days Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Learn Linux in 5 Days course. Career Path This Learn Linux in 5 Days Course will lead you to many different career opportunities. Here are a few prospects: Linux System Administrator – £35K to £65K per year DevOps Engineer – £45K to £85K per year Network Security Specialist – £40K to £70K per year Cloud Infrastructure Engineer – £50K to £80K per year Web Server Administrator – £32K to £60K per year Course Curriculum Unit 01: Overview Course Overview 00:03:00 Unit 02: Day 1 Background and Introduction 00:07:00 Linux Distributions 00:05:00 Installing VirtualBox on Windows 00:03:00 Installing VirtualBox on Mac 00:03:00 Installing Linux Using an Image for VirtualBox 00:05:00 VirtualBox Troubleshooting Tips 00:02:00 When to Install Linux from Scratch 00:15:00 Installing CentOS from Scratch / CentOS Manual Installation Process 00:23:00 Getting Connected 00:11:00 Connect Directly 00:02:00 Unit 03: Day 2 The Linux Directory Structure 00:10:00 The Shell 00:08:00 Basic Linux Commands 00:05:00 Teach Yourself to Fish 00:06:00 Working with Directories 00:09:00 Listing Files and Understanding LS Output 00:12:00 Unit 04: Day 3 File and Directory Permissions Explained - Part One 00:11:00 File and Directory Permissions Explained - Part Two 00:09:00 View Files and the Nano Editor 00:05:00 Editing Files in Vi 00:10:00 Editing Files with Emacs 00:06:00 Finding Files and Directories 00:07:00 Graphical Editors 00:04:00 Unit 05: Day 4 Deleting, Copying, Moving, and Renaming Files 00:11:00 Wildcards - Part One 00:05:00 Wildcards - Part Two 00:07:00 Input, Output, and Redirection 00:08:00 Comparing Files 00:04:00 Searching in Files and Using Pipes 00:10:00 Transferring and Copying Files over the Network 00:07:00 Customizing the Shell Prompt 00:05:00 Shell Aliases 00:04:00 Unit 06: Day 5 Environment Variables 00:08:00 Processes and Job Control 00:12:00 Scheduling Repeated Jobs with Cron 00:06:00 Switching Users and Running Commands as Others 00:08:00 Shell History and Tab Completion 00:13:00 Installing Software on RPM Based Linux Distros: RedHat, CentOS, AlmaLinux, Rocky 00:21:00 Installing Software on Debian Based Linux Distros: Debian, Ubuntu, Kali Linux 00:12:00 Conclusion - Congratulations and Thank You! 00:01:00 Unit 07: Addendum - Connecting to a Linux Virtual Machine over the Network Connecting to a Linux Virtual Machine over the Network 00:11:00 Unit 08: Bonus Bonus - Installing NGINX, MySQL, PHP, and WordPress on Ubuntu 00:09:00 Unit 09: Resources Resources 00:15:00