2086 IT Certifications courses

Description: Email Marketing is the marketing strategies through email. It is one of the emerging and effective marketing systems nowadays. The course illustrates the concepts of email marketing with an especial focus on AWeber- an email marketing and autoresponder tool. Want to grow or expand your business? Email marketing can be one of the best choices for you to reach your customers. With the help of AWeber, you will learn to grow your list. The course shows you how to to use the tool for getting maximum output. You will learn how to build a list, export and upload existing contacts, making a new list from scratches, create an opt-in box, etc. The course also introduces you to various email autoresponders so that you can choose the right one for you. By finishing the course, you will be able to create professional email campaigns. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Email Marketing Diploma Level 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Email Marketing Diploma Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction and the Biggest Mistakes People Make With Email Marketing 00:06:00 Introduction to Course Tutor 00:15:00 What is email marketing all about? 00:04:00 Promotional Email 00:08:00 Value Email 00:10:00 Email Checklist 00:12:00 Autoresponder - Send a broadcast 00:14:00 Example Promotional Email 00:03:00 Testing the broadcast 00:02:00 Send the broadcast 00:04:00 Module: 02 How to add a pop up opt in 00:07:00 How to add a pop over opt in 00:13:00 Autoresponders 00:06:00 Free Trial Aweber 00:02:00 Create a New List 00:05:00 Turn off double opt in 00:03:00 Company Branding 00:05:00 Create an opt in box 00:10:00 Pop up box opt in 00:02:00 Module: 03 Blog 24 Follow up email series 00:13:00 Blog 25 Email test 00:17:00 The Benefits of the Internet 00:06:00 What are we trying to achieve 00:09:00 6 steps to a video opt in 00:11:00 End result 00:06:00 Next steps 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Explore the AWS Platform with the expert guidance of a cloud and security instructor

Who hasn't heard about Windows 10! It has been the most popular operating system in the world for a few years. But learning how to use it if you're unfamiliar with computers can be tough. That's where our Basic Training on Windows 10 course comes in. We'll cover all you need to know to get started with Windows 10 in this course. You will learn everything, from the fundamentals of navigating the UI to more complex topics such as file management and security. We'll also show you how to use some of Windows 10's most popular features, such as Cortana, the Start menu, and the Action Center. The course begins by giving you an overview of Windows 10 and then moves into File Explorer's complexities. You'll learn the best ways to manage and access your files with detailed lessons on the File, Home, Share, View, and Search menus. Following this, you'll acquire the skills to manage your Desktop and Display efficiently, along with learning how to utilise Cortana, Windows' Voice Assistant, effectively. Moreover, the Basic Training on Windows 10 course sheds light on vital tools such as Quick Assist settings and Media Streaming settings. The course also guides you through the process of recording screen videos and audio, taking snapshots, and recording steps for troubleshooting purposes. You'll also learn to capture Webcam videos and add applications to your system. By the end of the course, you'll become an expert at navigating and utilising Windows 10, making your daily digital interactions effortless and productive. Enrol in the Basic Training on Windows 10 course today and open the doors to a more improved computing experience! Learning Outcomes: Upon completion of the Basic Training on Windows 10 course, you will be able to: Gain an in-depth understanding of the Windows 10 operating system. Master the functionality of the File Explorer for efficient file management. Learn to utilise the Desktop and Display settings for optimal workspace. Become proficient in using Cortana, Windows' voice assistant, for enhanced productivity. Understand Quick Assist and Media Streaming settings for optimal system usage. Acquire the skills to record screen videos, audio, and capture snapshots. Develop an ability to troubleshoot by learning how to record steps. Learn how to add and manage applications on your Windows 10 system. Who is this Course for? This Basic Training on Windows 10 course is ideal for: Beginners wanting to learn the fundamentals of Windows 10. IT professionals needing to brush up on Windows 10 functionality. Individuals aiming to improve their digital literacy skills. Students looking to boost their tech-savviness for academic purposes. Office workers seeking to increase their productivity using Windows 10. Career Path: This course will be helpful for anyone looking to pursue a career as: IT Support Specialist: £22,000 to £35,000 annually. Desktop Support Analyst: £25,000 to £40,000 per year. Systems Administrator: Annual salary ranges from £30,000 to £50,000. IT Consultant: Potential salary between £35,000 to £70,000. IT Project Manager: Salary can range from £40,000 to over £80,000 annually. IT Manager: Potential salary between £45,000 to £90,000 per year. Certification After studying the course materials of the Basic Training on Windows 10 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Prerequisites This Basic Training on Windows 10 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Basic Training on Windows 10 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Course Curriculum Get Started With Windows 10 - Basics Lesson 01: Overview 00:01:00 Lesson 02: File Explorer - File Menu Part 1 00:03:00 Lesson 03: File Explorer - File Menu Part 2 00:03:00 Lesson 04: File Explorer - Home Menu 00:02:00 Lesson 05: File Explorer - Share Menu 00:03:00 Lesson 06: File Explorer - View Menu 00:03:00 Lesson 07: File Explorer - View Menu Part 2 00:02:00 Lesson 08: File Explorer - Search Menu 00:03:00 Lesson 09: Managing Your Desktop 00:02:00 Lesson 10: Managing Your Display 00:02:00 Lesson 11: Managing Cortana - Voice Assist 00:02:00 Lesson 12: Quick Assist Settings 00:02:00 Lesson 13: Media Streaming Settings 00:02:00 Lesson 14: Recording A Screen Video 00:02:00 Lesson 15: Recording An Audio 00:01:00 Lesson 16: Taking A Snapshot of Your Screen 00:02:00 Lesson 17: Recording Your Steps 00:01:00 Lesson 18: Capturing Webcam Video 00:02:00 Lesson 19: Adding Applications 00:02:00 Lesson 20: Conclusion 00:02:00

  Computer Operating System and Troubleshooting Training Certificate is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Computer Operating System and Troubleshooting Training Certificate and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 3 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Operating System Fundamentals What is an Operating System 00:48:00 Configuring the Operating System 00:06:00 What is an Application 00:10:00 Using Control Panel 00:18:00 Computer and Network Terminology Hardware and Peripherals 00:07:00 Storage 00:12:00 Connectivity Devices 00:05:00 Network Components 00:09:00 Working with Software and the OS Software and Concepts 00:11:00 Licensing 00:06:00 Using Software 00:07:00 Software Tools 00:10:00 Troubleshooting Software 00:14:00 Hardware, Devices, and Peripherals 00:05:00 Backup and Restore 00:03:00

Linux for Networking Engineers (CCNA, CCNP, CCIE etc): Practical Linux with GNS3 = network programmability and automation.

Microsoft Access is created by Microsoft to become the world's best database management tool. It is designed to help anyone create tables, queries, forms and reports, and connect them together with macros. Through this course, you will learn the necessary skills, knowledge, and information about Microsoft Access 2010. You will learn about customizing Access so that it works exactly how you need it to. Course Highlights Certified Microsoft Access 2010 for Intermediate Level is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Microsoft Access 2010 for Intermediate Level into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Microsoft Access 2010 for Intermediate Level Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Microsoft Access 2010 for Intermediate Level is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Microsoft Access 2010 for Intermediate Level is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Working with the Access Environment 01:00:00 Module Three - Working with Access Options (I) 01:00:00 Module Four - Working with Access Options (II) 01:00:00 Module Five - Working with Tables 01:00:00 Module Six - Importing Table Data 01:00:00 Module Seven - Working with Queries (I) 01:00:00 Module Eight - Working with Queries (II) 01:00:00 Module Nine - Working with Forms 01:00:00 Module Ten - Using Reports 01:00:00 Module Eleven - Using Macros and Code 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Certified Microsoft Access 2010 for Intermediate Level 00:00:00 Mock Exam Mock Exam- Certified Microsoft Access 2010 for Intermediate Level 00:20:00 Final Exam Final Exam- Certified Microsoft Access 2010 for Intermediate Level 00:20:00

Are you looking to enhance your Interior Design skills? If yes, then you have come to the right place. Our comprehensive course on Interior Design will assist you in producing the best possible outcome by mastering the Interior Design skills. The Interior Design course is for those who want to be successful. In the Interior Design course, you will learn the essential knowledge needed to become well versed in Interior Design. Our Interior Design course starts with the basics of Interior Design and gradually progresses towards advanced topics. Therefore, each lesson of this Interior Design course is intuitive and easy to understand. Why would you choose the Interior Design course from Compliance Central: Lifetime access to Interior Design course materials Full tutor support is available from Monday to Friday with the Interior Design course Learn Interior Design skills at your own pace from the comfort of your home Gain a complete understanding of Interior Design course Accessible, informative Interior Design learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Interior Design course Study Interior Design in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Interior Design Course Improve your chance of gaining in demand skills and better earning potential by completing the Interior Design Interior Design Curriculum Breakdown of the Interior Design Course Section 01: Introduction Section 02: Integrative Process Section 03: Location & Transportation Section 04: Water Efficiency Section 05: Energy & Atmosphere Section 06: Materials & Resources Section 07: Indoor Environmental Quality Section 08: Innovation Section 09: Regional Priority Section 10: Completion of the Course CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Interior Design course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Interior Design. It is also great for professionals who are already working in Interior Design and want to get promoted at work. Requirements To enrol in this Interior Design course, all you need is a basic understanding of the English Language and an internet connection. Career path The Interior Design course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Interior Design. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Hey there! Considering the modern world's unpredictable winters, mastering Winter Safety is crucial for your well-being and those around you. This course covers Winter Safety Fundamentals, emphasizing safe snow management, injury prevention, and awareness of carbon monoxide risks. You'll learn essential skills like emergency readiness and safe winter activity practices, along with mastering the art of winter driving. The benefits are immense: not only will you stay safe during harsh conditions, but you'll also gain confidence in handling winter-related emergencies. These skills aren't just for your own safety-they can be life-saving for others too. Enroll in this course today to equip yourself with invaluable knowledge in Winter Safety and ensure a safer winter for everyone. Key Features: CPD Certified Winter Safety Training Course Free Certificate from Reed CIQ Approved Winter Safety Training Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Winter Safety Fundamentals Module 02: Well-being in Winter Module 03: Safe Snow Management Techniques Module 04: Injury Prevention in Winter Module 05: Carbon Monoxide Awareness Module 06: Safety in Winter Activities Module 07: Winter Driving Mastery Module 08: Emergency Readiness for Winter Learning Outcomes: Grasp essential winter safety principles for a secure seasonal experience. Understand winter health practices, fostering personal well-being in colder climates. Master safe shovelling and snow-blowing techniques to prevent injuries effectively. Acquire skills to avoid slips, falls, and manage cold-related injuries confidently. Implement preventive measures against carbon monoxide poisoning during winter months. Navigate winter sports, driving challenges, and emergencies with enhanced safety awareness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Winter Safety Training Fundamentals 2:36:29 1: Module 1: Winter Safety Fundamentals Preview 13:42 2: Module 2: Well-being in Winter 23:24 3: Module 3: Safe Snow Management Techniques 15:56 4: Module 4: Injury Prevention in Winter 21:28 5: Module 5: Carbon Monoxide Awareness 17:37 6: Module 6: Safety in Winter Activities 25:38 7: Module 7: Winter Driving Mastery 18:48 8: Module 8: Emergency Readiness for Winter 18:56 9: CPD Certificate - Free 01:00 Who is this course for? This Winter Safety Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Winter Safety Training. Moreover, this course is ideal for: Individuals seeking comprehensive winter safety knowledge for personal well-being. Outdoor enthusiasts and sports enthusiasts preparing for winter activities. Homeowners, ensuring safe practices during snow removal and icy conditions. Drivers wanting to master safe driving skills in winter weather. Emergency response personnel enhancing winter-specific emergency preparedness. Requirements There are no requirements needed to enrol into this Winter Safety Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Winter Safety Training course. Career path After finishing this Winter Safety Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Winter Safety Training are: Snow Clearing Operative - £18K to 25K/year. Winter Maintenance Technician - £22K to 28K/year. Emergency Response Coordinator - £28K to 35K/year. Winter Sports Instructor - £20K to 30K/year. Fleet Manager - £30K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introducing ENTRY LEVEL- IT Helpdesk Support: Your Path to Success in the World of IT Imagine a career where you are constantly learning and growing. A career where you are challenged and rewarded. A career where you make a difference in the world. If this sounds like the kind of career you are looking for, then the IT Helpdesk Support Program is the perfect opportunity for you. At studyhub, we understand that breaking into the IT industry can be daunting, especially without prior experience. That's why we go above and beyond to equip you with the knowledge and guidance you need to thrive. Our expert mentors are seasoned professionals in the field, ready to provide personalised one-on-one counselling sessions that cater to your unique needs. But that's not all - we offer much more than just mentorship. Our program is designed to empower you with the essential tools to create an outstanding CV that catches the attention of potential employers. We understand what employers are looking for, and we'll work with you to showcase your skills, knowledge, and potential effectively. What sets us apart is our unwavering commitment to your success. We don't stop supporting you until you secure a job in the IT industry. We provide ongoing assistance, helping you navigate the job market, polish your interview skills, and connect with potential employers. We are your dedicated job and career support system, guiding you every step of the way. The IT Helpdesk Support Program is a great way to launch your career in IT. It is a rewarding program that will help you reach your full potential. So what are you waiting for? Enrol today! Our mission is simple: To be your trusted partner and assist you every step of the way until you land the job of your dreams. Why Choose Us Here's what makes our IT Helpdesk Support Training Program stand out from the crowd: Personalised Job Search Assistance: We're in this together! Our dedicated team will work tirelessly to support your entire job searching process. From crafting a standout resume to submitting it to top companies, we'll ensure you have a compelling application that gets noticed. Expertly Crafted CV: Your resume is your ticket to the interview room. Our professional resume writers will create a customised CV highlighting your unique skills and experiences. This will maximise your chances of standing out among the competition. Strategic Placement: We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the IT Helpdesk Support field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Comprehensive Skill Development: Our program is designed to equip you with the most sought-after skills in the IT Helpdesk Support sector. From mastering cutting-edge tools to honing your IT skills, we'll ensure you have the knowledge and expertise to excel in any IT-driven environment. Ongoing Support: We understand that the journey to landing your dream job doesn't end with placement. That's why our commitment to your success extends well beyond your initial training. Our support team will be available to answer your questions, provide guidance, and assist you as you progress in your career. Here are the 6 courses we will provide once you enrol in the program: Course 01 :IT Support Technician Course 02 :Network Security and Risk Management Course 03 :CompTIA Network Course 04 :Information Management Course 05 :Web Application Penetration Testing Course Course 06 :CompTIA Cloud+ (CV0-002) These courses will help you to develop your knowledge and skills to become a successful IT Helpdesk Support specialist. The Program is completed in 5 easy steps: Step 1 - Enrol in the program and start learning from the courses we provide After you enrol in this IT Helpdesk Support Training Program, you will get lifetime access to 6 premium courses related to IT Helpdesk Support. These courses will teach you the knowledge and skills required to become a successful IT Helpdesk Support expert. Our customer service team will help you and keep in contact with you every step of the way. Step 2 - Complete your courses and get certifications After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks for the first course and 80% for the rest relevant courses. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 3 - Get a consultation session from a professional IT expert Take your IT Helpdesk Support skills to new heights with a one-on-one consultation session led by a seasoned professional. Gain invaluable insights, expert tips, and tailored advice that will propel your career forward. Step 4 - Complete the CV and attend the interview Once you've successfully obtained the certifications, our team of professionals will build you a compelling CV and LinkedIn profile. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Kickstart your IT Helpdesk Support career with a starting salary ranging from •30,000 to •50,000 annually. Step into the IT industry with the assurance of a promising future. Step 5 - We will not leave you until you get a job Our commitment to your success goes above and beyond. We won't stop until you land that dream job. We'll be by your side with personalised support, expert guidance, and unwavering dedication until you secure the perfect opportunity. Your job search becomes our mission, ensuring you have the best chance at a successful career in IT Helpdesk Support. Don't let your dream career as an IT Helpdesk Support specialist remain out of reach. You just have to learn and gain knowledge and skills. Finding a job is our task! We will remove most of your worries and help you focus on only developing your skills. So join our IT Helpdesk Support Training Program today, and let us be your trusted partner on your journey to success. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This IT Helpdesk Support Training program is ideal for the following: Entry-level professionals seeking a career in IT Helpdesk Support. Individuals with limited or no prior experience in the IT industry. Recent graduates looking to kickstart their careers in information technology. Career changers who want to transition into the IT field. Motivated individuals eager to receive comprehensive mentoring and support to secure a job in IT Helpdesk Support. Requirements No experience required. Just enrol & start learning. Career path Our program sets you on a promising career path in IT Helpdesk Support. With our comprehensive mentoring and support, you'll gain the skills to excel in entry-level positions. From there, you can advance to roles such as IT Support Specialist, Technical Support Analyst or even progress to higher positions like IT Helpdesk Manager. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included Student ID Card Digital certificate - Included

ITIL® 4 Foundation: Virtual In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle