2086 IT Certifications courses in Liverpool delivered Online

Overview With the ever-increasing demand for Email Marketing in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Email Marketing may be. Learning about Email Marketing or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Email Marketing . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Email Marketing is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Email Marketing course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Email Marketing course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Email Marketing course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Email Marketing , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Email Marketing , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Email Marketing , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Email Marketing course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Chapter 1_ Introduction Introduction 00:00 Chapter 2_ Basic Elements of A Sales Letter Basic Elements of A Sales Letter 00:00 Chapter 3_ Tips on Writing a Sales Letter Tips on Writing a Sales Letter 00:00 Chapter 4_ Pitfalls and Mistakes Pitfalls and Mistakes 00:00 Chapter 5_ Writing A Sales Letter Writing A Sales Letter 00:00 Chapter 6_ The Rules of Writing A Sales Letter The Rules of Writing A Sales Letter 00:00

🚀 Unlock Your Business Potential with Automated Marketing Mastery! 🚀   Are you tired of spending countless hours on manual marketing tasks, only to see minimal results? It's time to revolutionize your approach and harness the true power of marketing automation!   🌟 Introducing: Automated Marketing Mastery: Unleashing ActiveCampaign's Power 🌟   🚀 Why ActiveCampaign? 🚀   ActiveCampaign is not just another marketing tool; it's a game-changer! This comprehensive online course is designed to empower you with the knowledge and skills needed to master ActiveCampaign and take your marketing efforts to new heights.   🔥 What Will You Learn? 🔥   ✅ Strategic Automation: Discover how to design and implement automated marketing campaigns that resonate with your audience and drive conversions.   ✅ Personalized Customer Journeys: Learn the art of creating dynamic, personalized customer experiences that build lasting relationships.   ✅ Sales Funnel Optimization: Maximize your sales funnel efficiency and watch your revenue soar with expert insights into effective funnel strategies.   ✅ Behavioral Triggers: Uncover the secrets of leveraging customer behavior to trigger automated responses that boost engagement and loyalty.   ✅ Advanced Segmentation Techniques: Dive deep into the world of segmentation to target the right audience with the right message at the right time.   ✅ ROI Tracking and Analytics: Gain the skills to measure and optimize your marketing efforts for maximum return on investment.   🎓 What's Included? 🎓   🚀 Comprehensive Modules: A step-by-step guide, broken down into digestible modules, ensuring a seamless learning experience.   🚀 Real-life Case Studies: Explore real-world examples of successful campaigns and learn from industry experts who have mastered ActiveCampaign.   🚀 Interactive Quizzes and Assignments: Reinforce your learning with hands-on quizzes and assignments that solidify your understanding.   🚀 Live Q&A Sessions: Get your burning questions answered in real-time by our experts during exclusive live Q&A sessions.   🚀 Lifetime Access: Enjoy unlimited access to the course content and future updates, ensuring you stay ahead in the rapidly evolving world of marketing.   💥 Bonuses! 💥   Enroll now and receive exclusive bonuses, including downloadable templates, cheat sheets, and access to a supportive community of like-minded marketers.   🚀 Why Wait? Seize the Future of Marketing Today! 🚀 Transform your marketing strategy, streamline your processes, and watch your business thrive with Automated Marketing Mastery: Unleashing ActiveCampaign's Power. Don't miss out on this opportunity to revolutionize the way you do business! 🌐 Click 'Enroll Now' and Elevate Your Marketing Game! 🌐 Course Curriculum Basic Overview 00:00 Pricing and Account Opening 00:00 Affiliate and Partner Programs 00:00 Affiliate Marketing Policy 00:00 Settings 00:00 Trial Limitations 00:00 Zapier Integrations 00:00 Internal Integrations 00:00 Adding Contacts 00:00 Contact Management Tools 00:00 Creating Lists 00:00 List Management Tools 00:00 Create a Campaign - Broadcast E-Mail 00:00 Campaign Management Tools 00:00 Creating Autoresponders 00:00 Creating Forms 00:00 Reporting or Confirmation 00:00 Creating Deals 00:00 Managing Deals 00:00 Conclusion 00:00 Advanced Overview 00:00 Automations - Recipe Based 00:00 Creating Automations From Scratch - Customizing The Triggers 00:00 Creating Automations From Scratch - Actions Based on Triggers 00:00 E-Mail Deliverability - Authentication 00:00 E-Mail Deliverability - Authenticaiton - Part 2 00:00 E-Mail Deliverability - Mail-Tester 00:00 E-Mail Deliverability - Google Postmaster Tools - Part 1 00:00 E-Mail Deliverabitlity - Google Postmaster Tools - Part 2 00:00 E-Mail Deliverability - Poor Sender Remedies 00:00 Live Example - Setting Up and Integration - WordPress 00:00 Live Example - Setting Up a Zapier Integration 00:00 Live Example - Creating A List 00:00 Live Example - Creating A Form (1) 00:00 Live Example - Creating A Form (2) 00:00 Live Example - Creating an Automated Message 00:00 Live Example - Creating A Tag 00:00 Live Example - Creating a Tag Based Automation 00:00 Live Example - Creating A Deal Plus Automations 00:00 Conclusion 00:00

🚀 Supercharge Your Marketing Strategy with 'Automation and Email Marketing with ActiveCampaign - Fast Reach' Course! 📧 Are you ready to revolutionize your marketing efforts and reach your audience more effectively than ever before? Discover the power of automation and master the art of email marketing with our cutting-edge course - 'Automation and Email Marketing with ActiveCampaign - Fast Reach!' 🌟 Unlock the Potential of ActiveCampaign: Learn how to leverage the robust features of ActiveCampaign, a leading marketing automation platform, to streamline your marketing processes and skyrocket your conversions. 📈 Boost Engagement and Sales: Dive deep into the world of email marketing strategies, automation workflows, personalized campaigns, and segmentation techniques that will captivate your audience and drive tangible results for your business. 🔧 Practical Hands-On Learning: Get hands-on experience through practical tutorials, real-life case studies, and step-by-step guidance from industry experts. Apply your newfound skills immediately to witness rapid growth in your marketing campaigns.   🎯 What You'll Master: Setting up and optimizing ActiveCampaign for maximum efficiency. Crafting high-converting email sequences and automation workflows. Implementing segmentation strategies to target the right audience. Analyzing metrics and refining strategies for continual improvement. And much more to transform your marketing game!   🏆 Why Choose Our Course: Comprehensive and easy-to-follow modules suitable for beginners and experienced marketers alike. Actionable insights and strategies that deliver measurable results. Lifetime access to resources and updates to stay ahead in the ever-evolving marketing landscape. Join a vibrant community of learners, share insights, and network with like-minded professionals.   🔥 Don't miss this opportunity to become a master in automation and email marketing with ActiveCampaign. Elevate your marketing game and witness unparalleled growth for your business! Enroll now in 'Automation and Email Marketing with ActiveCampaign - Fast Reach' and propel your marketing success to new heights! 👉 Limited Time Offer: Reserve your spot today and embark on the journey to marketing mastery! Course Curriculum

🚀 Elevate Your Success with 'Mastering Email Engagement' Course! 🚀   Are you tired of sending emails that go unnoticed? Ready to transform your inbox into a powerhouse of productivity and influence? Look no further - our groundbreaking online course, 'Mastering Email Engagement,' is here to revolutionize the way you communicate!   📧 What You'll Gain:   ✨ Unlock the Secrets of Irresistible Subject Lines: Learn the art of crafting subject lines that demand attention, ensuring your emails are opened and read.   ✨ Craft Compelling Content: From the greeting to the closing, discover the science behind creating emails that captivate your audience and drive action.   ✨ Optimize Timing for Maximum Impact: Timing is everything! Uncover the ideal moments to send your emails for heightened engagement and response rates.   ✨ Harness the Power of Visuals: Elevate your emails with impactful visuals and multimedia, creating a memorable and engaging experience for your recipients.   ✨ Mastering Personalization Techniques: Tailor your messages to connect with individuals on a personal level, fostering stronger relationships and increased response rates.   ✨ Effective Call-to-Actions: Drive your audience to take the desired action with persuasive and strategically placed calls-to-action that leave a lasting impact.   🎓 Why Choose 'Mastering Email Engagement'?   🚀 Proven Strategies: Developed by industry experts with a track record of success, our course is backed by tried-and-true strategies that get results.   🚀 Interactive Learning: Dive into engaging modules, interactive exercises, and real-world examples that bring the concepts to life, ensuring you retain and apply what you learn.   🚀 Lifetime Access: Gain unlimited access to course materials, updates, and a vibrant community of like-minded professionals dedicated to mastering email engagement.   🚀 Results Guaranteed: We're confident in the transformative power of this course. If you don't see improvements in your email engagement, we offer a 100% money-back guarantee.   ⏰ Don't miss this opportunity to revolutionize your email game! Enroll now and take the first step toward becoming a master of email engagement. Your inbox will thank you later!   🌟 Secure your spot today and embark on a journey to elevate your communication skills to new heights! 🌟     Course Curriculum

Course Overview: Microsoft 365 Mastery Welcome to Microsoft 365 Mastery, a comprehensive course designed to empower individuals with the skills and knowledge needed to leverage the full potential of Microsoft 365 and its suite of applications. In this course, you will explore the diverse functionalities of Microsoft 365, covering its key components and applications through a structured series of modules. Module 1: Overview of Microsoft 365 and Its Applications Gain a comprehensive understanding of Microsoft 365, including its core components and applications. Explore how Microsoft 365 enhances productivity and collaboration in modern workplaces. Module 2: OneDrive and SharePoint Online Delve into OneDrive and SharePoint Online, powerful cloud-based storage and collaboration platforms. Learn how to efficiently manage files, collaborate on documents, and organize content using these tools. Module 3: Microsoft Teams and Outlook Discover the collaborative power of Microsoft Teams and the productivity features of Outlook. Explore how Teams facilitates seamless communication and collaboration, while Outlook helps manage emails, calendars, and tasks effectively. Module 4: Microsoft Planner and Forms Master Microsoft Planner for task management and project coordination, and learn to create surveys and quizzes using Microsoft Forms. Explore how these tools streamline workflow and gather valuable insights. Module 5: Power Automate and 365 Security Features Unlock the potential of automation with Power Automate, and explore essential security features within Microsoft 365. Learn to automate repetitive tasks and safeguard sensitive data effectively. Module 6: Admin Center and Accessibility Navigate the Microsoft 365 Admin Center and understand its role in managing user accounts, licenses, and security settings. Learn about accessibility features to ensure inclusivity and compliance within your organization. Module 7: Collaborative Editing and Integration with Other Tools Explore collaborative editing features across Microsoft 365 applications and discover how they enhance teamwork and productivity. Learn about integration possibilities with third-party tools to extend the capabilities of Microsoft 365. Module 8: Best Practices and Migration Strategies Acquire best practices for deploying and managing Microsoft 365 within your organization. Understand migration strategies to seamlessly transition from legacy systems to Microsoft 365 while minimizing disruptions.   Throughout the course, you will engage in hands-on exercises, case studies, and practical demonstrations to reinforce your learning and develop valuable skills applicable to real-world scenarios. By the end of this course, you will emerge as a proficient Microsoft 365 user equipped to drive productivity, collaboration, and innovation within your organization. Join us on this journey to Microsoft 365 mastery! Course Curriculum Module 1_ Overview of Microsoft 365 and Its Applications Overview of Microsoft 365 and Its Applications 00:00 Module 2_ OneDrive and SharePoint Online OneDrive and SharePoint Online 00:00 Module 3_ Microsoft Teams and Outlook Microsoft Teams and Outlook 00:00 Module 4_ Microsoft Planner and Forms Microsoft Planner and Forms 00:00 Module 5_ Power Automate and 365 Security Features Power Automate and 365 Security Features 00:00 Module 6_ Admin Center and Accessibility Admin Center and Accessibility 00:00 Module 7_ Collaborative Editing and Integration with Other Tools Collaborative Editing and Integration with Other Tools 00:00 Module 8_ Best Practices and Migration Strategies Best Practices and Migration Strategies 00:00

📈 Unlock Your Business Potential with Streamlining Marketing Strategies: Mastering Mailchimp Automation! 🚀   Is your marketing process feeling chaotic, time-consuming, and less effective than you'd like? It's time to revolutionize your approach with our game-changing online course - Streamlining Marketing Strategies: Mastering Mailchimp Automation!   💌 Why This Course?   In a world where every second counts, manual marketing efforts are a thing of the past. This comprehensive course is your gateway to mastering Mailchimp Automation, the key to streamlining your marketing strategies. Say goodbye to tedious tasks and hello to efficient, targeted, and results-driven campaigns.   🚀 What You'll Learn:   ✅ Mailchimp Essentials: From setting up your account to navigating the platform, you'll gain a solid understanding of Mailchimp's features. ✅ Automation Unleashed: Discover the art of creating automated workflows that engage, nurture, and convert leads into loyal customers effortlessly. ✅ Segmentation Strategies: Learn how to divide your audience into segments for hyper-targeted messaging, ensuring each communication resonates with its intended audience. ✅ Analytics Mastery: Dive into Mailchimp analytics to understand campaign performance, identify areas for improvement, and refine your strategy for maximum impact.   🎓 Who is This Course For?   Whether you're a small business owner, marketer, or aspiring entrepreneur, this course is tailored to empower you with the skills needed to take your marketing efforts to the next level.   🔥 Enroll Now to Transform Your Marketing Game!   Don't miss out on the opportunity to streamline your marketing strategies and elevate your business. Join now and let Mailchimp Automation become your secret weapon for success! 🌟 Course Curriculum Basic Overview and Pricing 00:00 Regarding Affiliate Marketing 00:00 Creating Lists 00:00 Importing Contacts 00:00 Creating Signup Forms 00:00 Replicating and Combining Lists 00:00 Settings Configuration 00:00 Mailchimp Direct Integration 00:00 Mailchimp Direct Integration with Zapier 00:00 Securing Your Account 00:00 Domain Verification 00:00 Creating A Broadcast E-Mail 00:00 Creating Autoresponder Follow Ups 00:00 Basic List Automation 00:00 Campaign Creation Basics 00:00 Creating and Using Templates 00:00 Creating and Using Landing Pages 00:00 Connecting Mailchimp to WordPress 00:00 Working With E-Mail Design and Themes 00:00 Conclusion 00:00 Advanced Advanced Course Overview 00:00 Advanced List Management 00:00 Tracking Opt In Sources 00:00 Manage Facebook Ad Campaigns 00:00 Tagging Subscribers 00:00 Transactional E-Mail Part 1 00:00 Transactional E-Mail 00:00 Advanced Automation Features 00:00 Advanced Direct Integration Features 00:00 Alternative Integrations with Mailchimp 00:00 Alternative Integrations - Part 2 00:00 Connected Sites 00:00 Mailchimp Retargeted Ads 00:00 Follow-Up-Connecting Your Site 00:00 E-Mail Unopens 00:00 Emails Based on Site Activity 00:00 Advanced Segmentation 00:00 Split Testing 00:00 Using Merge Tags In Mailchimp 00:00 Creating Dynamic Content In E-Mails 00:00 Conclusion To the Advanced Course 00:00

🚀 Unleash the Power of Effortless Email Interaction with 'Aweber Automation Mastery' 🚀   Are you tired of spending countless hours manually managing your email marketing campaigns? Do you wish there was a way to streamline your email interactions and engage your audience with minimal effort? Look no further - we present to you the ultimate solution: 'Effortless Email Interaction: Aweber Automation Mastery'!   🌟 Why Choose Aweber Automation Mastery? 🌟 ✨ Revolutionize Your Email Marketing: Say goodbye to mundane, time-consuming tasks. Aweber Automation Mastery empowers you to automate your email campaigns effortlessly, allowing you to focus on what truly matters - connecting with your audience. ✨ Boost Engagement: Discover the secrets to crafting personalized, targeted messages that resonate with your subscribers. With Aweber Automation Mastery, you'll learn how to captivate your audience, nurture leads, and turn casual readers into dedicated customers. ✨ Save Time and Resources: Time is money, and we understand the value of both. Learn how to set up automated workflows that work for you, allowing you to maximize efficiency and minimize manual labor. Say farewell to tedious email management tasks! ✨ Master Aweber Like a Pro: Whether you're a seasoned marketer or just starting, our course caters to all skill levels. From the basics to advanced strategies, Aweber Automation Mastery will transform you into an Aweber expert, ready to conquer the email marketing landscape.   🎓 What You'll Learn: 🎓 🚀 Introduction to Aweber Automation: Understand the fundamentals and unlock the potential of Aweber's automation features. 🚀 Creating High-Converting Campaigns: Craft compelling campaigns that drive engagement and conversions effortlessly. 🚀 Segmentation Strategies: Learn how to segment your audience for targeted communication that speaks directly to their needs. 🚀 Advanced Automation Techniques: Dive into the advanced features of Aweber, from conditional actions to dynamic content, taking your automation game to the next level. 🚀 Optimizing for Success: Fine-tune your strategies based on analytics and feedback to ensure continuous improvement and results. 🎁 Exclusive Bonuses: Enroll now and receive valuable templates, checklists, and access to a community of like-minded marketers. Plus, get the chance to participate in live Q&A sessions with industry experts.   💡 Why Wait? Your Effortless Email Journey Starts Now! 💡 Join 'Effortless Email Interaction: Aweber Automation Mastery' and transform the way you approach email marketing. Embrace the power of automation and watch your engagement soar while your workload diminishes.   Don't miss out on this opportunity to revolutionize your email marketing game. Enroll now and embark on a journey towards effortless email interaction! 🚀️ Course Curriculum Basic Overview 00:00 List Creation and Settings 00:00 List Creation and Settings - Part 2 00:00 Importing Subscribers 00:00 Forms 00:00 Sending Broadcasts - Part 1 00:00 Sending Broadcasts - Part 2 00:00 Follow Ups 00:00 Blog Broadcasts 00:00 Basic Automation 00:00 Tracking 00:00 Reports 00:00 Parsing and Integrations 00:00 Introduction to Campaigns 00:00 Creating Campaign Messeges 00:00 Creating a Trigger and Using The Canvas 00:00 Choosing Actions 00:00 Customize the Action 00:00 Activation and Editing 00:00 Conclusion and Wait Time 00:00 Advanced Overview of Campaign Segmentation (1) 00:00 Overview of Campaign Segmentation (2) 00:00 Tagging Through Forms 00:00 Manually Tagging Existing Subscribers 00:00 Bulk Tagging Existing Subscribers 00:00 Moving-Copying Subscribers From One Campaign To Another 00:00 Trigger Campaigns with Tags 00:00 Broadcasting To a Tag Segment 00:00 Adding Previously Sent Broadcasts To A Campaign 00:00 Customers Resinging Up For Your List 00:00 Taging Customers Through An API 00:00 Live Example - New Subscriber Campaign 00:00 Live Example - Message Creation 00:00 Live Example - Campaign Creation - Trigger 00:00 Campaign Trigger Customization 00:00 Live Example - Message Send and Selection 00:00 Live Example - Wait Time 00:00 Live Example - Applying Tags and Saving Campaign 00:00 Live Example - Sending A Broadcast After The Campaign 00:00 Conclusion 00:00

Are you someone who wants to utilise the database and how it can be effectively used for your business? Do you have the plans to make your database but you are struggling since don't have the right skills to start it? Worry no more! This course is designed to help you in this dilemma. Description:  Have you ever heard about the database? Or have you heard about it and want to use it on your own? Then this course will be able to help you in that. There are a lot of people who do not like to deal with database, scripts and all the technical parts, this hinders them to start learning because they already have the mindset that it is difficult. Database creation might be difficult, but with correct attitude and practical database skills, you will surely avoid the difficulties! You have to keep in mind that the end goal should guarantee the creation of the database and to be able to make more whenever you need it. In this course, you will first know how to create your database and database users. You will then master how to import database tables since most new scripts come with a built-in installer, the scripts create all database, but when the time comes that there is no installer provided, then you have to create one manually. Who is the course for? Employees of the business industry and other businessmen who want to learn how to utilise and create their database. People who have an interest in setting up their database and learn to become an expert on it. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Database Basics course will be very beneficial and helpful, especially to the following careers: Businessman Product Creators Programmers Sales Managers Top Executives Website Developer. Database Basics What is a Database 01:00:00 Definition of Terms 01:00:00 Database Users and Languages 01:00:00 Components of a Database System 01:00:00 Basic Set Concepts 01:00:00 Relations as a Database 01:00:00 Relational Database Operators 01:00:00 Database keys 01:00:00 Additional Supporting Material Database Basics 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Database Basics 00:20:00 Final Exam Final Exam- Database Basics 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24 Hour Flash Deal **25-in-1 Quality Assurance Engineer Diploma Mega Bundle** Quality Assurance Engineer Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Quality Assurance Engineer Diploma package online with Studyhub through our online learning platform. The Quality Assurance Engineer Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Quality Assurance Engineer Diploma course provides complete 360-degree training on Quality Assurance Engineer Diploma. You'll get not one, not two, not three, but twenty-five Quality Assurance Engineer Diploma courses included in this course. 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Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT Strategy The need for Information Technology Enterprise architecture Service catalogue Service level management Sustainable development IT Organisation Personnel need Roles and responsibilities Sourcing Selection process Hiring staff Managing staff Career planning Training / job rotation Performance appraisal Staff departures Vendor Selection / Management The importance of vendors Vendor selection Request For Information (RFI) Request For Proposal (RFP) Proposal evaluation Vendor reference checks Contract negotiation Contract management Vendor management Re-compete vendors Project Management Methodologies Project organisation Starting up / initiating Planning / initiation a project Risk Quality Scope Work / Product Breakdown Structure PERT diagram / Gantt chart Cost Communication Application Management Software Development Life Cycle (SDLC) Software Quality Assurance (SQA) Requirements Development Testing Adoption (implementation) Maintenance Service Management Incident management Problem management Change management Business Continuity Management Standards and guidelines Objectives Context Interested parties Scope Roles and responsibilities Resources and competences Awareness and communication Documentation Business Impact Analysis Risk Management Guidelines Context establishment Identification Analysis Evaluation Treatment Communication Monitoring and control Information Security Management Standards Confidentiality Integrity Availability Controls types Guideline for controls selection Control categories Information security awareness Security incident response Information and Knowledge Management Information management Data management Information management - technologies Business intelligence Data management - technologies Best practices in data governance Pitfalls in data governance Business Change Management Business change Frameworks, models and techniques Needs identification Cloud computing Social media / digital marketing Big data Internet of Things (IoT) Quality Management Standards, guidelines and frameworks Objectives Activities Services review Customer feedback Customer survey Key Performance Indicators (KPI) Metrics Scorecards and reports Quality register Exam Actual course outline may vary depending on offering center. Contact your sales representative for more information.