Description

Duration

3 Days

18 CPD hours

This course is intended for

This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments.

Overview

After completion of the course the participant will be able to:
1. Provide guidance and implementation for IT strategy as set by senior IT and business management
2. Select and manage staff, implement training programs, career plan development and job rotation programs
3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
4. Provide guidance for developing, testing and implementing business applications
5. Manage and/or assist in IT project management
6. Design and implement service management processes for incident, problem and change management
7. Understand the need for business continuity and design the business continuity plan
8. Review and implement information security practices and controls
9. Assist and initiate risk management practices
10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands
11. Select strategies for information management
12. Measure and improve quality of IT services

CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management.

IT Strategy

The need for Information Technology

Enterprise architecture

Service catalogue

Service level management

Sustainable development

IT Organisation

Personnel need

Roles and responsibilities

Sourcing

Selection process

Hiring staff

Managing staff

Career planning

Training / job rotation

Performance appraisal

Staff departures

Vendor Selection / Management

The importance of vendors

Vendor selection

Request For Information (RFI)

Request For Proposal (RFP)

Proposal evaluation

Vendor reference checks

Contract negotiation

Contract management

Vendor management

Re-compete vendors

Project Management

Methodologies

Project organisation

Starting up / initiating

Planning / initiation a project

Risk

Quality

Scope

Work / Product Breakdown Structure

PERT diagram / Gantt chart

Cost

Communication

Application Management

Software Development Life Cycle (SDLC)

Software Quality Assurance (SQA)

Requirements

Development

Testing

Adoption (implementation)

Maintenance

Service Management

Incident management

Problem management

Change management

Business Continuity Management

Standards and guidelines

Objectives

Context

Interested parties

Scope

Roles and responsibilities

Resources and competences

Awareness and communication

Documentation

Business Impact Analysis

Risk Management

Guidelines

Context establishment

Identification

Analysis

Evaluation

Treatment

Communication

Monitoring and control

Information Security Management

Standards

Confidentiality

Integrity

Availability

Controls types

Guideline for controls selection

Control categories

Information security awareness

Security incident response

Information and Knowledge Management

Information management

Data management

Information management - technologies

Business intelligence

Data management - technologies

Best practices in data governance

Pitfalls in data governance

Business Change Management

Business change

Frameworks, models and techniques

Needs identification

Cloud computing

Social media / digital marketing

Big data

Internet of Things (IoT)

Quality Management

Standards, guidelines and frameworks

Objectives

Activities

Services review

Customer feedback

Customer survey

Key Performance Indicators (KPI)

Metrics

Scorecards and reports

Quality register

Exam

Actual course outline may vary depending on offering center. Contact your sales representative for more information.

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Certified IT Specialist (CITS)

By Nexus Human

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