40 Interpersonal Skills courses in Manchester delivered Live Online

Take a look at this new Mental Health First Aid course at Knight Training. Watching over your mental health is very important, having this knowledge can be of use at any environment, and is suitable for anyone. Come get train with us at https://knight.training/products/mental-health-online-mh-first-aid?variant=43369922199787

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

A pioneering provider of independent mentoring services  For adults who are training to be teachers and Early Career Teachers (ECTs), our mission is to support and empower aspiring educators as they navigate their journey towards becoming skilled and confident professionals in the teaching profession. As a mentorship program tailored specifically for adults pursuing a teaching career, we understand the unique challenges and expectations placed upon trainees in the profession. We are committed to providing comprehensive and personalised support to help trainees meet the teaching standards set by the Department for Education in England. The teaching standards and expectations in England Our experienced mentors are well-versed in the teaching standards and expectations in England. We provide guidance and practical assistance to trainees in areas such as lesson planning, classroom management, assessment strategies, and creating inclusive learning environments. Our aim is to help trainees develop a deep understanding of the curriculum, pedagogical approaches, and effective teaching techniques. Planning Planning is a crucial aspect of a teacher's role, and we offer specialised support to trainees in this area. Our mentors work closely with trainees to develop effective lesson plans that align with curriculum requirements and engage students in meaningful learning experiences. We provide guidance on designing differentiated instruction to meet the diverse needs of students, fostering a supportive and inclusive classroom environment. Confidence Confidence is essential for success in the teaching profession, and we are dedicated to helping trainees build their self-assurance. Our mentors provide individualised coaching and feedback, helping trainees develop their teaching skills, classroom presence, communication abilities, and interpersonal skills with other staff. We create a safe and supportive environment where trainees can explore their strengths, identify areas for growth, and gain the confidence needed to deliver impactful lessons and engage with students and the wider school community effectively. High quality resources In addition to planning and confidence-building, GLA Tutorsoffers a range of other support services to trainees. We provide resources and guidance on effective behavior management strategies, assessment and feedback techniques, and effective use of technology in the classroom. Our mentors also offer guidance on professional development opportunities, helping trainees stay updated with the latest educational research and best practices in teaching. A collaborative and ongoing process At GLA Tutors, we believe that mentorship is a collaborative and ongoing process. Our mentors build strong relationships with trainees, offering ongoing support, guidance, and encouragement throughout their training and early career stages. We understand the challenges and triumphs that trainees may encounter, and we are dedicated to helping them navigate their journey towards becoming successful and impactful teachers. ChooseGLA Tutorsas your trusted partner in your teaching journey. With our experienced mentors, personalised support, and comprehensive resources, we are committed to helping you meet the teaching standards, develop as a confident educator, and make a positive impact in the lives of your students.  Invest in your future as a teacher and join us at GLA Tutors today.

This intensive one-day IACCM-approved programme helps participants develop the skills, knowledge and competencies required to plan for and carry out effective negotiations in a range of different environments. By the end of the programme participants will be able to: Understand the basic concepts of negotiation and how it adds value to the organisation Recognise the stages of negotiation and the skills required at each stage Make use of tried-and-tested negotiation planning tools Apply a range of negotiation tools and techniques to support the organisation in obtaining value for money, quality and fit-for-purpose outcomes Set negotiation objectives Appreciate the importance of interpersonal skills in maximising the opportunities for reaching win/win agreements 1 Welcome Introductions Aims and objectives Plan for the day 2 Why negotiate? Understanding the negotiation context Negotiating with suppliers Negotiating with stakeholders 3 Understanding the process The phases of negotiation and what to do in each phase Before During After 4 Planning Appreciating the importance of planning Different approaches Identifying the key variables Setting objectives for each of them Practical negotiation planning exercise 5 Doing The key skills required, Communication Numeracy empathy Applying these skills in a role play: practical exercise 6 Close Review of key learning points Personal action planning

Duration 1 Days 6 CPD hours This course is intended for This course is intended for working professionals in various job roles, both native and non-native English speakers, who use formal and informal written communications in the course of business, and who seek to improve their grammar usage. Overview In this course, you will develop the skills to coach for results. You will: Define coaching and determine how you want to coach. Build a foundation for coaching. Establish a coaching process. Execute a coaching plan. Coach teams and coach remotely. As a leader in your organization, you're expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will build a foundation for coaching, establish a coaching process, execute a coaching plan, and explore strategies for coaching in different business scenarios. Many different factors can affect employee performance. When performance problems arise, people need to be supported to get back on track and do their jobs well. Coaching is an effective way of confirming an employee's value while improving performance. Coaching contributes to employee retention because it offers the opportunity to grow, provides motivation, and supports learning. Coaching also enhances the image and effectiveness of managers and supervisors. Defining Yourself as a Coach Define Coaching Determine a Coaching Approach Developing Core Coaching Skills Evaluate Performance Develop Essential Interpersonal Skills Establishing a Coaching Process Initiate the Coaching Relationship Agree on a Coaching Plan Executing the Coaching Plan Coach Adjust the Coaching Plan Verify That Goals Have Been Met Coaching in Different Business Scenarios Coach a Team Coach Remotely

This online course trains you as a Youth Mental Health First Aider (MHFAider®), giving you: An in-depth understanding of young people’s mental health and factors that affect wellbeing Practical skills to spot the triggers and signs of mental health issues Confidence to reassure and support a young person in distress Enhanced interpersonal skills such as non-judgemental listening Knowledge to help a young person recover their health by guiding them to further support – whether that’s through self-help sites, their place of learning, the NHS, or a mix – engaging with parents, carers and external agencies where appropriate Ability to support a young person with a long term mental health issue or disability to thrive Tools to look after your own mental wellbeing Format This is an online course delivered through the MHFA England Online Learning Hub Learning takes place through four live training sessions spread across one to two weeks, with self-learning activities in between. See course structure section below for more detail Each session is built around a Youth Mental Health First Aid action plan We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn Course StructureSession 1: Introduction Individual learning (1 hour 15 minutes): Introduction to the Online Youth Mental Health First Aid course and the Online Learning Hub Activity 1: Why Youth Mental Health First Aid? Activity 2: What is ALGEE? Activity 3: What is mental health? Activity 4: Mental health and stigma Activity 5: Mental health quiz: Impact of mental health Activity 6: Risk and protective factors for mental health Activity 7: The Stress Container Live session (2 hours 35 minutes): Introduction to the course Outline of live session 1, the value of Youth Mental Health First Aid Introduce ALGEE Recap what mental health is Recap the Mental Health Continuum Stigma Recap why Youth Mental Health First Aid is important Recap risk and protective factors The Stress Container The Frame of Reference Session 2: Depression, Anxiety & Self-Care Individual learning (1 hour 15 minutes): Activity 8: Your Stress Container Activity 9: Your Frame of Reference Activity 10: What is depression? Activity 11: What is anxiety? Live session (2 hours 10 minutes): Introduction to live session 2 Recap of homework after live session 1 Recap depression Signs and symptoms of depression in a young person Recap anxiety Signs and symptoms of anxiety in a young person ALGEE for depression and anxiety in a young person ALGEE for depression and anxiety, action 1 ALGEE for depression and anxiety, action 2-5 Self-care and close Session 3: Suicide & PsychosisIndividual learning (1 hour 20 minutes) Activity 12: Adolescent brain development Activity 13: About suicide Activity 14: Suicide risk factors Activity 15: What is psychosis? Activity 16: Lived experience of psychosis Activity 17: ALGEE for psychosis Live session (2 hours 5 minutes) Introduction to live session 3 Recap suicide Explore the impact of suicidal feelings ALGEE for suicidal crisis Practice non-judgemental listening skills Recap psychosis Recap warning signs and symptoms of psychosis Recap ALGEE for psychosis Session 4: Self-harm, Recovery & Action PlanningIndividual learning (1 hour 35 minutes) Activity 18: What is self-harm? Activity 19: What are eating disorders? Activity 20: Resilience Workbook activity 7: My action plan for using Youth Mental Health First Aid (completed after live session) Live session (2 hours 25 minutes) Introduction to live session 4 Recap self-harm, the self-harm continuum Warning signs of self-harm in young people ALGEE for self-harm Recap eating disorders ALGEE for eating disorders Applying MHFA to family and carers; the Recovery Tree Evaluation forms and close

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

The work of a technical team is invariably challenging and often unpredictable. Definition of the work can be problematic, timescales can be hard to estimate and the right technical approach difficult to select. Staff involved in this type of work usually have very high levels of specialist knowledge in their field and have high expectations of those who lead them. In addition to the challenges of the work, the team leader often has to balance the need for professional excellence with financial and commercial considerations and to ensure that team goals are realistic by being an effective negotiator with other project and senior managers. These characteristics make technical team leadership a demanding and complex activity. This programme aims to help participants develop the skills needed to become an effective technical team leader. The objectives of this programme are to help participants: understand the significance of leadership skills and their impact on team performance review the key skills needed to be an effective, 'multi-dimensional' team leader and learn how to develop, adapt and apply them in practice learn how to identify the preferred leadership style for the context and organisational culture and how to develop personal style versatility understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Technical teams and leadership What is a leader? How much can leadership be learned? The team environment and the impact of leadership skills The characteristics of high performance teams and their leaders Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 2 Essential skills for team leaders 3 key dimensions of effective leadership: inwards, outwards and upwards Developing and promoting a 'team vision': strategic thinking skills The vital role of communication skills and how to develop them Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 3 Leading inwards to build the team The role of leadership in developing team performance Understanding individuals in the team; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 4 Leading outwards and upwards to support the team Negotiating realistic team goals; effective influencing skills Gaining empowerment and support from the key stakeholders Leading upwards: knowing when and how to take the initiative Building team credibility within the organisation; helping the team deliver Becoming an effective team player in leadership teams Building and maintaining rapport with influential stakeholders

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project leaders, scrum masters, coaches, product owners, and team members who intend on taking the PMI-ACP© exam. Overview Upon successful completion of this course, you will know: ? Agile principles and practices that will enhance team productivity and improve customer satisfaction ? How to create transparent communication among stakeholders ? How to manage project's scope, schedule and budget in an Agile environment ? How to maximize business value and deliver most value early in the project ? How to build high-performing team ? How to plan at multiple levels and manage stakeholders' expectations ? How to detect, track and resolve risks in an Agile project This course provides participants with a solid foundation of the PMI-ACP© exam. Participants will be introduced to PMI Agile concepts and practices. Introduction to the PMI-ACP© Course and ExamAgile Principles and Mindset Agile project Management Framework: ? What is Agility ? Agile Manifesto ? Agile Principles ? Agile Methodologies: Scrum, Kanban, Extreme programming (XP), Lean ? Agile leadership ? Agile process overview Value-Driven Delivery What is Value-driven delivery, how to deliver value early and minimize waste Assessing Value - Return on Investment (ROI), net present value (NPV), Internal rate of return (IRR), earned value management, managing risk Value Based prioritization ? Customer-Valued prioritization, prioritization schemes (Kano analysis, MoSCoW, relative prioritization / ranking Delivering incrementally ? Minimal Viable Product (MVP), Minimal marketable Feature (MMF), Work In progress (WIP), WIP Limits, Bottlenecks, Cumulative Flow Diagram (CFD) Contracting in Agile projects Verification and validation Stakeholder Engagement Identifying project stakeholders Managing stakeholder engagement Establishing a shared vision ? Agile chartering, Definition of 'Done' (DoD), Agile modelling, wireframes, personas Communication Management ? face to face communication, two-way communication, knowledge sharing, information radiators, social media Working collaboratively ? workshops, brainstorming, collaboration games Interpersonal skills for Agile success ? emotional intelligence, active listening, facilitation, negotiation, conflict resolution, participatory decision making Team Performance Agile team roles High-performing Agile teams ? stages of team development Adaptive leadership Creating collaborative team spaces ? co-located teams, osmotic communication, distributed teams Tracking team performance in Agile teams ? burn charts, velocity Adaptive Planning Defining adaptive planning Principles of Agile planning Tools for sizing and estimating Releases and Iterations planning Problem Detection ?nd Resolution How problems impact a project Detecting problems ? lead time and cycle time, defects, variance analysis, trend analysis, control limits Managing projects threats and issues ? risk-adjusted backlog, risk severity, risk burndown graphs Solving problems Continuous Improvement Multiple levels of improvement ? processes, product, people Implementing continuous process improvement ? process tailoring, systems thinking, process analysis, value stream mapping, project pre-mortems Working towards continuous product improvement ? product feedback loops and learning cycle Leading continuous people improvement ? retrospectives, team self-assessments PMI-ACP© Exam Preparation PMI-ACP© Exam Particulars Overview PMI-ACP© Exam Particulars PMI-ACP© Candidate Requirements PMI-ACP© Candidate Fees PMI-ACP© Exam Application Process