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5320 International Software Testing Qualifications Board (ISTQB) courses delivered Online
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Functional Skills English Level 2 Course - Ofqual Regulated
By Study Plex
Highlights of the Course Course Type: Self-Paced Online Learning Total Qualification Time (TQT): 66 hours Guided Learning Hours (GLH): 55 hours Accreditation: Pearson Edexcel and NCFE Qualification: Nationally Recognised Ofqual Regulated Qualification Study Materials: High-Quality E-Learning Study Materials Free Mock Test: Get Free Mock Test with Profesional Feedback Access: 1 Year Access Certificate: Certificate upon completion (hard copy) Tutor Support- Get unlimited tutor support via Zoom and Email Customer Support: 24/7 live chat available Why Should You Take Functional Skill Courses of Study Plex? Our courses are an excellent solution for anyone looking for a flexible option. You'll get to learn from industry experts and gain valuable insights and practical knowledge of the course from them. You will be introduced to a comprehensive yet easy to learn course curriculum. You will earn the Functional Skills Qualification that is recognised by employers and educational institutions. The online Functional Skills courses of Study Plex are very affordable. Key Features of Functional Skills English Level 2 Online Course Unlimited tutor support, Comprehensive curriculum, High-quality course material Pre-assessment Equivalent to a GCSE level 4 or grade C Online and Paper based Exam Pearson Edexcel and NCFE Affordable course - Payment plans available Improves pass rate Exam Whenever and Wherever You Want! NCFE - Exam Options- Paper Based and Online Exam Registration- Within 7 Day Exam Result - Within 7 Days Pearson Edexcel - Exam Options- Paper Based and Online Exam Registration- Within 9 Day Exam Result - Within 15 Days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information. Progression Opportunities in this Level 2 English Qualification Upon successfully attaining the Pearson Edexcel qualification in this level 2 English course with official exam, you can access the following career path that leads you to: Advanced vocational study Progress to BTEC Level 2 or 3 qualifications Enrollment into your desired university. A wide range of job and apprenticeship opportunities Functional Skills Level 2 English Qualification Purpose & Outcomes The Pearson Functional Skills English and NCFE Functional Skills Qualification in English at Level 2 is for learners to develop understanding and skills in English. The qualifications give learners the opportunity to: Gain a qualification for work, study and life Demonstrate the ability at an appropriate level to read, write, speak, listen and communicate in English Apply these skills effectively to a range of purposes in the workplace and other real-life situations Free Mock Test You will get access to the free mock test facility to have a better idea of the types of questions that will appear on the real exam. Our mock test includes instant professional feedback which will allow you to identify your lackings and work on them. This will prepare you to surpass the final Functional Skills English Level 2 online exam successfully. Guaranteed Pass As long as you follow our recommended guidelines, and take complete advantage of our engaging lectures, high-quality e-learning study materials and extensive tutor support, we guarantee that you will pass the exam. How This Course will work for you? Initial Assessment: Determines from Pre-entry to Level 2 Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Develop underpinning knowledge and fill skill gaps identified Progress Check: Assesses progress at the end of the module Exam Practice: Apply to underpin knowledge to prepare for exams You will get useful resources that are designed to improve your essential skills, knowledge and understanding of English required to sit your functional skills exams. The Pearson Edexcel and NCFE Functional Skills in English at Level 2 are based on Department for Education (DfE) approved subject content, Nationally Recognised Qualifications and are regulated by Ofqual. Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere. Who is this Functional Skills Level 2 English Course With Online Exam For? This comprehensive level 2 English course with an official exam is appropriate for: People of all ages (there is no age limit). Anyone willing to enhance their skills in English Anyone with an average score in GCSE Anyone looking to meet the entry requirement of your desired university Anyone looking to secure an apprenticeship Anyone looking to improve their job outlook Beginners or aspiring individuals in the field of functional English looking to uplift their credentials in functional English can take this course to enhance their job prospects or fit into the requirements prescribed by any university that you desire to enrol into. Entry Requirement This Functional Skills English Level 2 course with an official exam is suitable for students of all academic backgrounds and no experience or previous qualifications are required. However, you will require a laptop/desktop computer (ChromeBook are not allowed for the exam) and a good internet connection. Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere. Assessment Structure The Pearson Edexcel and NCFE Functional Skills Qualification in English at Level 2 consist of 3 exams, these are Reading, Writing and Speaking, Listening and Communicating. Speaking, listening and communicating: Speaking, listening and communicating are assessed through one 5-minute presentation and linked question and answer session in groups of three to four and one 15-minute formal discussions together in groups of three to five learners. This exam will be conducted via Zoom. Duration = Up to 25 minutes Number of marks = Pass/Fail Reading: Reading is assessed through a test consisting of multiple-choice, short open-response and medium open-response questions. Duration = 75 minutes Number of marks = 35 Pass Mark: Learners are required to achieve an overall 65% mark to pass the English reading exam. Writing: Writing is assessed through a test comprising two tasks. (42% of marks assess spelling, punctuation and grammar). Duration = 60 minutes Number of marks = 36 Pass Mark: Learners are required to achieve an overall 63% mark to pass the English writing exam. This Functional Skills English Level 2 is accredited by Pearson Edexcel and NCFE, and regulated by Ofqual. What are Pearson Edexcel Functional Skills? The academic and general qualification Pearson Edexcel is created to advance and improve learners' skills while advancing knowledge. With the aid of Edexcel certifications, students can advance either into a higher education programme or right into the workforce. They are based on the excellence and traditions of the British educational system and have been made current and simple for both UK and international students to access. They are appropriate for students of all ages, a recognised component of all Apprentice standards and frameworks, and a replacement for GCSE in the UK. Functional Skills certifications offer verifiable proof of a learner's accomplishments across challenging material that is applicable to the workplace. The qualifications test students' fundamental knowledge of the subject matter and their capacity to apply it in various situations. In addition to laying the groundwork for future technical education and employment, they support learners in acquiring life skills. Functional Skills certifications may also be used in some instances in conjunction with government accountability frameworks. Benefits of Pearson Edexcel Functional Skills They lead the way in digital teaching, learning and assessments This qualification is recognised in the UK and across the world It is valued by employers all over the world Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market What is NCFE? The National Council for Educational Awarding (NCFE) is a national educational awarding body that develops, publishes, and accredits a variety of widely recognised credentials and honours, including those for online courses. For students who wish to acquire practical, transferrable ICT skills that will allow them to function freely, confidently, and effectively in the real world, the NCFE Functional Skills certificate is the best choice. Benefits of NCFE Provides a wealth of resources to assist in delivering our Functional Skills certifications. Increase your chances of gaining employment Improves job satisfaction Stimulates professional development Creates an advantage in the job market and improves your CV Within six working days, the assessment papers are graded, and the results are released What is Ofqual? Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensure that all the assessments and exams reveal what a student has accomplished. Benefits of Ofqual Regulation This regulation is valued internationally Created in accordance with specific national standards Designed in collaboration with industry to guarantee their suitability. Accurately reflect the knowledge, abilities, and understanding that the learners have shown. Candidates who have obtained a qualification that is governed by Ofqual are seen with greater confidence by employers. Course Curriculum Initial Assessment-Functional Skills English Level 2 Initial Assessment-Functional Skills English Level 2 Module 01 Module 02 Module 03 Module 04 Module 05 Final Assessment Final Assessment Important Exam Information Important Exam Information – Functional Skills English Level 2 Course
Child Psychology and Safeguarding Training - QLS Endorsed Certificate
By Imperial Academy
2 QLS Endorsed Course | FREE 2 CPD Courses | CPD Certified | Free PDF & QLS Hardcopy Certificates | Lifetime Access
