2899 Intelligence courses in Edinburgh delivered Online

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Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

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Unlock Financial Freedom with Household Financing Mastery! 🏠💰 Are you tired of feeling overwhelmed by your household finances? Do you want to take control of your financial future and build wealth for you and your family? Look no further! Our comprehensive text course, 'Household Financing,' is your key to unlocking financial freedom and mastering the art of managing your household finances like a pro.   Why Choose 'Household Financing'? In today's fast-paced world, managing household finances can be challenging. From budgeting and saving to investing and retirement planning, there's a lot to consider. Our text course provides you with the essential knowledge and practical strategies you need to navigate the complexities of household financing with confidence. Expert Guidance: Learn from seasoned financial experts who have years of experience in managing household finances successfully. Our instructors will guide you through every aspect of household financing, providing you with invaluable insights and tips along the way. Comprehensive Curriculum: Our text course covers a wide range of topics, including budgeting, saving, investing, debt management, insurance, and retirement planning. Whether you're a beginner or have some experience with household finances, you'll find valuable information and resources to help you achieve your financial goals. Flexible Learning: With our text-based format, you can learn at your own pace and on your own schedule. Whether you prefer to study on your morning commute, during your lunch break, or in the comfort of your own home, our course allows you to access the material whenever and wherever it's convenient for you. Practical Tools and Resources: Gain access to practical tools, worksheets, and resources that you can use to apply what you've learned to your own household finances. From budget templates to investment calculators, we provide you with everything you need to put your newfound knowledge into action. Lifetime Access: Once you enroll in our course, you'll enjoy lifetime access to all course materials and updates. Whether you want to revisit a specific topic or stay up-to-date on the latest trends and best practices in household financing, you'll have access to our resources for years to come.   Who is This For? Our 'Household Financing' text course is perfect for anyone who wants to take control of their household finances and build a secure financial future. Whether you're a young professional just starting out, a newlywed couple planning for the future, or a seasoned homeowner looking to optimize your finances, this course is for you. No prior experience or expertise in finance is required - just a desire to learn and improve your financial literacy.   Career Path While 'Household Financing' is primarily designed for personal finance management, the skills and knowledge you gain from this course can also open doors to various career opportunities in the financial services industry. Whether you're interested in becoming a financial advisor, investment analyst, or personal finance consultant, the insights and expertise you acquire through this course will provide a solid foundation for pursuing a career in finance. FAQs   Q: Is this course suitable for beginners? A: Absolutely! Our 'Household Financing' course is designed to cater to individuals of all levels of experience with household finances. Whether you're a beginner looking to build a solid financial foundation or someone with some experience seeking to refine your skills, you'll find value in our course. Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace of learning and the amount of time you dedicate to studying each module. However, most students complete the course within a few weeks to a couple of months. Q: Can I access the course materials on my mobile device? A: Yes, absolutely! Our text-based format allows you to access the course materials on any device with an internet connection, including smartphones and tablets. Study on the go, at your own convenience. Q: Is there a money-back guarantee? A: Yes, we offer a 100% satisfaction guarantee. If you're not completely satisfied with the course, simply let us know within 30 days of enrollment, and we'll issue a full refund, no questions asked. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of the course, you will receive a certificate of achievement to showcase your newfound knowledge and skills in household financing.   Don't Wait - Enroll Today! Don't let financial uncertainty hold you back from achieving your dreams. Take control of your household finances today with our 'Household Financing' text course and embark on the path to financial freedom and security. Enroll now and start building a brighter financial future for you and your loved ones! 🚀💵 Course Curriculum Module 1 Foundations of Household Financing Foundations of Household Financing 00:00 Module 2 Creating and Managing Your Household Budget Creating and Managing Your Household Budget 00:00 Module 3 Building Wealth through Saving and Investing Building Wealth through Saving and Investing 00:00 Module 4 Managing Debt Responsibly for Financial Freedom Managing Debt Responsibly for Financial Freedom 00:00 Module 5 Building Financial Resilience through Emergency Funds Building Financial Resilience through Emergency Funds 00:00 Module 6 Navigating the World of Credit Scores and Reports Navigating the World of Credit Scores and Reports 00:00 Module 7 Safeguarding Your Financial Future through Risk Management and Insurance Safeguarding Your Financial Future through Risk Management and Insurance 00:00

Overview With the ever-increasing demand for Financial IQ Training in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Financial IQ Training may be. Learning about Financial IQ Training or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Financial IQ Training . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Financial IQ Training is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Financial IQ Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Financial IQ Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Financial IQ Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Financial IQ Training , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Financial IQ Training , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Financial IQ Training , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Financial IQ Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Chapter 1 Foundation in Financial IQ Foundation in Financial IQ 00:00 Chapter 2 Ways to Achieve Wealth Ways to Achieve Wealth 00:00 Chapter 3 The Most Important Rule in Investing The Most Important Rule in Investing 00:00 Chapter 4 How to Get Out of a Financial Mess Chapter 4 How to Get Out of a Financial Mess 00:00

🌟 Unlock Financial Mastery with 'Mastering Financial Stability - Part 4: Corporate Financial Reporting and Analysis' 🌟   Are you ready to elevate your financial acumen to new heights? Dive deep into the intricate world of corporate finance with our comprehensive online course - Part 4 of the highly acclaimed 'Mastering Financial Stability' series.   🚀 Course Overview: 'Corporate Financial Reporting and Analysis' is your passport to unraveling the complexities of financial statements and making informed decisions for a prosperous financial future. This course is designed to empower you with the knowledge and skills necessary to navigate the dynamic landscape of corporate finance confidently.   📚 Curriculum Highlights: Module 1: Income Statement Explained 📊 Gain a solid foundation by understanding the core elements of the income statement. 💡 Uncover the secrets behind revenue recognition and expense categorization. 📈 Learn to interpret key financial metrics for insightful analysis. Module 2: Income Statement Walk-Through Explained 🔍 Take a guided tour through real-world income statements. 📉 Analyze case studies to develop a keen eye for identifying financial trends. 📑 Master the art of dissecting income statements for strategic decision-making. Module 3: Cash Flow Statement 💰 Delve into the lifeblood of any business - cash flow. 🔄 Understand the intricacies of operating, investing, and financing activities. 📈 Harness the power of cash flow analysis for robust financial forecasting.   🎓 Why Choose 'Mastering Financial Stability - Part 4'? Expert Instruction: Learn from industry experts with years of practical experience in corporate finance. Interactive Learning: Engage in hands-on activities and real-world case studies to reinforce your understanding. Flexible Schedule: Study at your own pace, with 24/7 access to course materials. Practical Applications: Apply your newfound knowledge to real business scenarios for immediate impact. Lifetime Access: Enjoy unlimited access to course updates and new materials, ensuring your skills remain cutting-edge.   💡 Who Should Enroll? Finance Professionals Business Analysts Entrepreneurs Students and Graduates Anyone Seeking Financial Mastery   🎉 Secure Your Spot Today! Don't miss out on the opportunity to transform your financial expertise. Enroll in 'Mastering Financial Stability - Part 4' now and embark on a journey toward financial mastery.   🔗 Click [here] to enroll and embark on your journey to financial mastery! [Insert Enroll Now Button]   📈 Elevate Your Financial Future - Enroll Today! 🚀 Course Curriculum Income Statement Explained Income Statement and Cash Flow Considerations 00:00 Income Statement (P&L) Basics 00:00 Income Statement (P&L) Tells a Story about Your Business 00:00 Income Statement Walk-Through Explained 5 Key Areas of an Income Statement (P&L) 00:00 Income Statement (P&L) Inputs 00:00 Cash Flow Statement The Cash Flow Statement Worksheet 00:00 Modeling Styles Aggressive, Conservative, and Most Likely 00:00

🚀 Unlock the Secrets to Financial Mastery in Business with 'Business Finance Tips - Nail the Fine Line' Course! 📈 Are you ready to elevate your business's financial game and pave the path to lasting success? Look no further! Our comprehensive online course is designed to equip you with the indispensable tools and strategies to navigate the intricate world of business finance with confidence and finesse. In 'Business Finance Tips - Nail the Fine Line,' you'll discover:   💡 Proven Techniques: Master the art of financial management through expert-led modules crafted by seasoned professionals. From budgeting and forecasting to risk management, delve into a treasure trove of techniques tailored for business prosperity.   📊 Financial Analysis: Gain a deep understanding of financial statements and learn how to interpret crucial data to make informed decisions that drive your business forward.   🔍 Strategic Planning: Uncover the secrets behind successful financial planning and develop strategies that align with your business objectives, ensuring sustainable growth and profitability. 💰 Investment Insights: Explore the world of investments, discerning between lucrative opportunities and potential pitfalls, enabling you to maximize returns while minimizing risks.   🗓️ Time-Tested Tips: Benefit from real-world case studies and practical tips that you can implement immediately, enhancing your financial acumen and positioning your business for unparalleled success.   🎓 Expert Guidance: Learn from industry experts who bring years of experience and expertise, providing invaluable insights and guidance throughout your learning journey.   🌟 Join countless successful entrepreneurs and business owners who have revolutionized their financial approach with our course. Don't let financial ambiguity hold your business back-embrace financial empowerment and seize the reins of your success!   👉 Enroll in 'Business Finance Tips - Nail the Fine Line' today and unlock the keys to financial excellence for your business! Your journey to financial mastery starts here. 🚀 Course Curriculum

Duration 3 Days 18 CPD hours This course is intended for Service providers who are designing or using VMware SD-WAN solutions or managing SD-WAN networks for customers Service providers looking to deliver a managed hybrid WAN with MPLS service Service providers transforming their MPLS networks for direct access to cloud services and increased network agility Overview By the end of the course, you should be able to meet the following objectives: Describe how VMware SASE™ solves security challenges for distributed enterprises Identify where VMware SD-WAN fits in the VMware SASE framework Describe the process for validating the installation of VMware SD-WAN Orchestrator and Gateway in a service provider environment Describe the features for monitoring and maintaining a VMware SD-WAN installation Evaluate the security features and certificate operations for managing a VMware SD-WAN installation Describe VMware SD-WAN Edge licensing and license types Describe the features of VMware Edge Network Intelligence™ Recognize VMware SD-WAN network monitoring tools for generating reports, events, and alerts Recognize the remote diagnostic actions available on VMware SD-WAN Orchestrator Troubleshoot VMware SD-WAN Orchestrator and Gateway common issues This three-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in operating and troubleshooting the VMware SD-WAN? environment for service providers.In this course, you focus on deploying and managing VMware SD-WAN for a service provider, including troubleshooting common issues. Course Introduction Introductions and course logistics Course objectives VMware SD-WAN Installation for Service Providers Describe security challenges for distributed enterprises Describe the VMware SASE solution for securing distributed enterprises Describe VMware deployment models for service providers Explain how VMware SD-WAN can help to transform MPLS networks to service-ready networks Identify resource requirements for installing VMware SD-WAN Orchestrator and Gateways Describe the procedure for installing VMware SD-WAN Orchestrator Describe the process for provisioning VMware SD-WAN Orchestrator Identify the external service dependencies for VMware SD-WAN Orchestrator Recognize disaster recovery options for SD-WAN Orchestrator Describe the disaster recovery workflow for VMware SD-WAN Orchestrator Identify the requirements for installing VMware SD-WAN Gateway instances Describe the procedure for installing VMware SD-WAN Gateway instances Describe the procedure for installing VMware SD-WAN Gateway instances on ESXi hosts identify Data Plane Development Kit support for gateway performance Describe the VMware SD-WAN Gateway deployment modes for service providers Configure a VMware SD-WAN Gateway for a service provider Assign a VMware SD-WAN Gateway for a service provider VMware SD-WAN Monitoring and Maintenance Describe VMware SD-WAN Orchestrator system health-monitoring features Describe VMware SD-WAN Orchestrator process-monitoring features Describe VMware SD-WAN Orchestrator storage-monitoring features Describe VMware SD-WAN Orchestrator database-monitoring features Describe the VMware SD-WAN Orchestrator upgrade process Describe the VMware SD-WAN Orchestrator backup and data archival processes Describe the VMware SD-WAN Orchestrator process to expand database disks Describe the VMware SD-WAN Orchestrator system metrics for monitoring Describe how systems metrics are collected for monitoring VMware SD-WAN Orchestrator Describe VMware SD-WAN Gateway additions and removals Describe the VMware SD-WAN Gateway upgrade process Describe the VMware SD-WAN Gateway validation process VMware SD-WAN Security and Edge Licensing Describe the VMware SD-WAN PKI security infrastructure Recognize VMware SD-WAN PKI authentication modes Describe VMware SD-WAN certificate operations Describe the VMware SD-WAN PKI certificate authentication configuration Describe the VMware SD-WAN PKI configuration process Compare operator and partner logins Describe the VMware SD-WAN self-signed certificate authority process Describe VMware SD-WAN certificate authority renewal and revocation Describe the VMware SD-WAN intermediate certificate authority Describe the VMware SD-WAN certificate chain of trust Describe the VMware SD-WAN Edge licensing and license types Assign and view the VMware SD-WAN Edge licenses and reports VMware SD-WAN Reporting and Diagnostics Describe the VMware SD-WAN network monitoring tools Describe the VMware SD-WAN network visibility options and controls Identify the VMware SD-WAN Orchestrator reporting features Describe and analyze VMware SD-WAN Orchestrator events View enterprise reports by operator, partner, and administrator View historical network insights and real-time reports on path visibility Describe common VMware SD-WAN alerts Describe the VMware SD-WAN heart mechanism for alerts Configure VMware SD-WAN alerts Analyze common VMware SD-WAN alerts Use standard networking tools for monitoring VMware SD-WAN Describe remote diagnostic actions available on VMware SD-WAN Orchestrator Use the remote diagnostics tools on VMware SD-WAN Orchestrator Generate remote diagnostics bundles and packet captures VMware SD-WAN Orchestrator and Gateway Troubleshooting Recognize the basic sanity checks to troubleshoot VMware SD-WAN Orchestrator Create diagnostic bundles to enable support to troubleshoot VMware SD-WAN Orchestrator Recognize the basic checks to troubleshoot VMware SD-WAN Orchestrator Troubleshoot common VMware SD-WAN Orchestrator performance issues Describe the tools available to troubleshoot VMware SD-WAN Gateway Analyze sample outputs for debugging a VMware SD-WAN Gateway issue Use Data Plane Development Kit to improve VMware SD-WAN Gateway performance VMware SD-WAN Orchestrator and Gateway Commands Recognize when and how to use VMware SD-WAN Orchestrator database-monitoring commands Recognize when and how to use the VMware SD-WAN Gateway process-monitoring commands

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Duration 2 Days 12 CPD hours This course is intended for Anyone who works with IBM SPSS Statistics and wants to learn advanced statistical procedures to be able to better answer research questions. Overview Introduction to advanced statistical analysis Group variables: Factor Analysis and Principal Components Analysis Group similar cases: Cluster Analysis Predict categorical targets with Nearest Neighbor Analysis Predict categorical targets with Discriminant Analysis Predict categorical targets with Logistic Regression Predict categorical targets with Decision Trees Introduction to Survival Analysis Introduction to Generalized Linear Models Introduction to Linear Mixed Models This course provides an application-oriented introduction to advanced statistical methods available in IBM SPSS Statistics. Students will review a variety of advanced statistical techniques and discuss situations in which each technique would be used, the assumptions made by each method, how to set up the analysis, and how to interpret the results. This includes a broad range of techniques for predicting variables, as well as methods to cluster variables and cases. Introduction to advanced statistical analysis Taxonomy of models Overview of supervised models Overview of models to create natural groupings Group variables: Factor Analysis and Principal Components Analysis Factor Analysis basics Principal Components basics Assumptions of Factor Analysis Key issues in Factor Analysis Improve the interpretability Use Factor and component scores Group similar cases: Cluster Analysis Cluster Analysis basics Key issues in Cluster Analysis K-Means Cluster Analysis Assumptions of K-Means Cluster Analysis TwoStep Cluster Analysis Assumptions of TwoStep Cluster Analysis Predict categorical targets with Nearest Neighbor Analysis Nearest Neighbor Analysis basics Key issues in Nearest Neighbor Analysis Assess model fit Predict categorical targets with Discriminant Analysis Discriminant Analysis basics The Discriminant Analysis model Core concepts of Discriminant Analysis Classification of cases Assumptions of Discriminant Analysis Validate the solution Predict categorical targets with Logistic Regression Binary Logistic Regression basics The Binary Logistic Regression model Multinomial Logistic Regression basics Assumptions of Logistic Regression procedures Testing hypotheses Predict categorical targets with Decision Trees Decision Trees basics Validate the solution Explore CHAID Explore CRT Comparing Decision Trees methods Introduction to Survival Analysis Survival Analysis basics Kaplan-Meier Analysis Assumptions of Kaplan-Meier Analysis Cox Regression Assumptions of Cox Regression Introduction to Generalized Linear Models Generalized Linear Models basics Available distributions Available link functions Introduction to Linear Mixed Models Linear Mixed Models basics Hierachical Linear Models Modeling strategy Assumptions of Linear Mixed Models Additional course details: Nexus Humans 0G09A IBM Advanced Statistical Analysis Using IBM SPSS Statistics (v25) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 0G09A IBM Advanced Statistical Analysis Using IBM SPSS Statistics (v25) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.