2835 Intelligence courses in Cardiff delivered Online

***24 Hour Limited Time Flash Sale*** Level 7 Diploma in Health and Social Care Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Imagine a career where you can make a tangible difference in people's lives every single day. The health and social care sector is a vital part of the UK, employing millions of people and providing essential services to those in need. This sector is projected to grow by 1.2 million by 2030. If you've ever considered a path in caring but weren't sure where to start, this is your sign! This Level 7 Diploma in Health and Social Care Management bundle is your gateway to a fulfilling career in health and social care. We understand starting fresh can be daunting, so we've packed this bundle with everything you need to feel confident and prepared. You'll gain the knowledge and qualifications to excel in this rewarding field, from mastering the legalities and ethics to providing exceptional care. Learn about essential regulations, first aid, safeguarding procedures, and care planning. Develop communication and emotional intelligence skills to provide compassionate care to those in need. With this Level 7 Diploma in Health and Social Care Management course you will get 25 CPD Accredited PDF Certificates, Hard Copy Certificate of Health and Social Care Certificate and our exclusive student ID card absolutely free. Courses Are Included In This Level 7 Diploma in Health and Social Care Management Bundle: Course 01: Level 7 Diploma in Health and Social Care Management Course 02: Basic Life Support Course 03: Ambulance Care Assistant Course 04: Emergency Care Assistant - (First Aid) Course 05: Observation Skills for Carers Course 06: The Care Certificate Preparation Course 07: Adults Safeguarding Course 08: Safety & Precautions in Medication Management Course 09: Phlebotomy Technician Training Course 10: Infection Control Course Course 11: End of Life Care Course Course 12: Basic First Aid Course 13: Healthcare GDPR Training Course 14: Medical Law Course 15: Care Planning and Record Keeping | Health & Safety Online Course Course 16: Nursing Assistant Training Course 17: Risk Assessment & Care Management Course 18: Vulnerability, Abuse & Safeguarding Course 19: Communication & Information Handling in Care Course 20: Deprivation of Liberty Safeguards Training Course 21: Emotional Intelligence and Human Behaviour Course 22: Counselling Skills Training Course 23: Compassion Focused Therapy Course 24: Anti Social Behaviour Course Course 25: Psychology of Anxiety and Stress Don't miss this chance to elevate your career and skillset. Enrol in Level 7 Diploma in Health and Social Care Management today and take the first step towards achieving your goals and dreams. Learning Outcomes of Health and Social Care Management Gain a broad understanding of health and social care legislation and best practices. Develop essential caregiving skills for supporting patients with various needs. Master effective communication techniques for interacting with patients and professionals. Learn to identify and address safeguarding concerns in vulnerable adults and children. Develop strategies for managing risks and ensuring a safe and healthy care environment. Enhance your emotional intelligence and understanding of human behaviour in healthcare settings. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Health and Social Care Management Get a free student ID card with Health and Social Care Management Training program (£10 postal charge will be applicable for international delivery) The Health and Social Care Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Health and Social Care Management course materials The Health and Social Care Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Level 7 Diploma in Health and Social Care Management Module 01: Introduction To Health And Social Care Module 02: Rights And Responsibilities As A Health And Social Care Worker Module 03: Communication And Its Relevance Module 04: Role As A Caregiver And Healthcare Professional Module 05: Medication Administration In Nursing Module 06: Understanding The Immune System In Nursing Module 07: Rest And Sleep Management In Nursing Module 08: Mobility And Immobility Issues Of Patients In Nursing Module 09: Infection Control Module 10: Pain Management For Nurse Module 11: Working In Health And Social Care; Promoting Equality, Diversity And Rights Module 12: Working In Different Healthcare Settings Module 13: Important Principles And Policies In Health And Social Care Work Module 14: Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 1 Module 15: Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 2 Module 16: Safeguarding Vulnerable Individuals Module 17: Health And Safety Responsibilities Module 18: Risk Management In Health And Social Care Course 02: Basic Life Support Module 01: Introduction to Basic Life Support Module 02: Basic Life Support for Adults Module 03: Basic Life Support for Children Module 04: Basic Life Support for Infants Module 05: Cardiopulmonary Resuscitation Objectives Module 06: Airway Management Module 07: Relief of Choking Module 08: Initial Assessment Objectives Course 03: Ambulance Care Assistant Module 01: Basics of Ambulance Care Module 02: Paediatric First Aid Module 03: Paediatric First Aid for Common Illnesses, Injuries and Incidents Module 04: Loss of Responsiveness and CPR Module 05: Fire Safety Module 06: Manual Handling Hazards and Injuries Module 07: Ambulance Maintenance =========>>>>> And 22 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*25 = £325) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 Diploma in Health and Social Care Management course is ideal for: Newcomers to health & social care Care assistants & support workers Nurses & nursing assistants Social care professionals Educators & teaching assistants Requirements This Level 7 Diploma in Health and Social Care Management doesn't require prior experience and is suitable for diverse learners. Career path This Level 7 Diploma in Health and Social Care Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Care Manager Nurse Social Worker Therapist Support Worker Educator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Leadership for Transcultural Innovation Innovation, in response to mankind's 21st century needs, is powered by individuals, teams and organizations dispersed across cultural frontiers. The potential power of harnessing the best skills globally is immense, but this power can only become a reality if cultural differences are perceived as a source of energy and obstacles to cooperation are overcome. So, as leaders on this cross-cultural terrain, how should we adapt to ensure the best leverage of our collective global talents? What pragmatic enablers are within easy reach to assist on the journey to global collective technological intelligence? Identify your personal leadership style Clarify how cultural expectations for leadership styles differ globally and how you fit in Take a step back to understand the megatrend for leaders skilled in fostering collective technological intelligence Come away with three practical enablers for transcultural innovation that you can use today

Level 3 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Duration 3 Days 18 CPD hours This course is intended for Senior Consultants (both functional and technical) that aspire to be Solution Architects, or current Solution Architects that are new to the role. The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer?s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role. Becoming a Solution Architect/Getting to know your customer Define a Solution Architect Role of a Solution Architect on projects Project Methodology Getting to know your customer Group exercise - Getting to know your customer Conceptualizing the design from requirements How to lead the requirement collection effort Using fit gap analysis Pillars of good architecture Blueprinting the solution architecture Group exercise - Design from requirements Project governance and working as a team Solution Architect's role in project governance Techniques for keeping a project on track Scenarios that could cause a project to fail Group exercise - Project governance and working as a team Power Platform Architecture Key Power Platform architecture components Understand how platform design and limits influence solution architectures Updates and feature releases Understand how to communicate how the platform meets customer needs Data Modeling Data model influences Data model strategy Data types Data relationships Group exercise - Data modeling Analytics and artificial intelligence Planning and evaluating requirements Operational reporting Power BI Enterprise BI Pre-built insights and custom AI Power Apps Architecture Discuss options for apps and how to choose where to start Discuss app composition options Using components as part of your app architecture Considerations for including Portals as an app in your architecture Group exercise - Power Apps Architecture topics Application Lifecycle Management (ALM) Microsoft vision and Solution Architect's role in ALM Environment strategies Defning a solution structure for your deliverable Power Automate Architecture Discuss options for automation and custom logic Review considerations for using triggers and common actions Explore using Business Process Flows (BPF) to guide users through business processes Group Exercise - Evaluate scenarios for Power Automate usage Security Modeling Solution Architect's role in security modeling Discovery and learning your client's environment Controlling access to environments and resources Controlling access to CDS Data Group Exercise - Security Modeling Integration Solution Architects role in Integrations What is an integration and why do we need it Platform features that enable integration CDS Event Publishing Scenarios for group discussion Dynamics 365 Applications Architecture Solution Architect's role when deploying Dynamics 365 apps Architecture Considerations for primary apps Group Exercise - App specific working groups evaluate requirements Power Virtual Agents architecture Introduction Chatbot options Chatbot concepts Best practices Integrate chatbots Power Virtual Agents in Microsoft Teams Robotic Process Automation Introduction Power Automate Desktop Recording and editing tasks Running desktop flows Process advisor Testing and Go Live Solution Architect's role with testing and go live Planning for testing Planning for go live

Fall into Savings. Enjoy the biggest price fall this Autumn! 14 in 1 "Mental Health Support Worker" Bundle only at £79 Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Mental Health Support Worker course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Mental Health Support Worker bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Mental Health Support Worker course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Mental Health Support Worker and help you along your learning journey. Advanced audio-visual learning modules of these Mental Health Support Worker courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Mental Health Support Worker, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Counselling Training for Counsellors Course 02: Mental Health Nursing and Support Worker Course 03: Couples Therapy & Counselling Course 04: EFT - Emotional Freedom Technique Course 05: Mental Health Laws and Awareness - Level 2 Course 06: Family Support Worker Diploma Course 07: Social Work Studies Diploma Course 08: Youth Work Certificate Complete Diploma Course 09: Emotional Intelligence and Human Behaviour Course 10: Domestic Violence and Abuse Awareness - Level 2 Course 11: Anti Social Behaviour Course 12: Substance Misuse Awareness Online Certification Course Course 13: Addiction and Mental Health - Dual Diagnosis Course 14: Workplace Mental Health First Aid and Advocacy Training Enrol now in, to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Mental Health Support Worker: Pay once and get lifetime access to 14 CPD courses from this Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Mental Health Support Worker expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Counselling Training for Counsellors Introduction to Counseling Introduction to Counseling Counseling Techniques and Application Opening a Session Rapport-Building Silence in Counselling Reflection Paraphrasing Focusing Assessment Appropriate Questioning The Skill of Confrontation Idiosyncratic Empathy Immediacy The Skill of Simile and Metaphor Counseling Process- from Fixity to Fluidity Course 02: Mental Health Nursing and Support Worker Module 01: Introduction to Mental Health Nursing Module 02: Mental Health over Life Span and Society Module 03: Child Mental Health Module 04: Adolescent Mental Health Module 05: Adult Mental Health Module 06: Planning and Implementation Module 07: Mental Health Nursing Models Module 08: Mental Health in the Digital Age-Part 1 Module 09: Mental Health in the Digital Age-Part 2 Module 10: Common Mental Disorders-Part 1 Module 11: Common Mental Disorders-Part 2 Module 12: Legislations Related to Mental Health in the UK Course 03: Couples Therapy & Counselling Module 01: Introduction Module 02: Communication Module 03: Conflict Resolution Module 04: Intimacy Module 05: Pre-Marital Counselling Module 06: Healthy Fighting Module 07: Affairs Module 08: Apology & Forgiveness Module 09: Adapting to Changes Module 10: Moving Forward Together Course 04: EFT - Emotional Freedom Technique Module 01: What Is EFT (Emotional Freedom Technique)? Module 02: EFT and Emotions, The Brain (EFT with the body) Module 03: EFT Procedure Module 04: Detailed Instructions of EFT Module 05: Applying EFT to Physical Issues Module 06: Treating Children with EFT Module 07: EFT That Can Improve/ Heal Life & Tips Module 08: Doing Business with EFT Course 05: Mental Health Laws and Awareness - Level 2 Module 01: The Mental Capacity Act Module 02: Interface with Legislation, Policy and Procedures Module 03: Deprivation of Liberty Safeguards Module 04: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 05: Mental Health Legislation and Services Module 06: Liberty Protection Safeguards (LPS) Course 06: Family Support Worker Diploma Module 01: Introduction to Family Support Work Module 02: Legislation, Policy and Guidance Module 03: Solving Family Issues - Part 1 Module 04: Solving Family Issues - part 2 Module 05: Safeguarding - Assessing need and providing help (Part 1) Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) Module 07: Building Relationships Course 07: Social Work Studies Diploma Module 01: An Overview of Social Work Module 02: Social Work Basics Module 03: Theories of Social Work and Sociology Module 04: Casework Process and Teamwork Module 05: Dimensions of Social Work / Models of Intervention Module 06: Practice Contexts and Application Module 07: Working with Adults Module 08: Principles of Conduct and Role as Social Care Worker Course 08: Youth Work Certificate Complete Diploma Module 01: Introduction to Youth Work Module 02: Understanding Youth Work Module 03: Ethical Conduct and Principles in Youth Work Module 04: Societal Influence on Youth Module 05: Influence of Media on Youth Module 06: The National Youth Agency (Nya) Module 07: The EU on Youth Work Module 08: Career as a Youth Worker Module 09: Dealing with Stress Course 09: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 10: Domestic Violence and Abuse Awareness - Level 2 Module 01: Introduction to Domestic Violence & Abuse Module 02: The Components of Domestic Violence Module 03: The Impact of Domestic Violence on Victims Module 04: The Impact of Domestic Violence and Abuse on Children Module 05: Assessing the Risks of Domestic Violence and Abuses on Children Module 06: Supporting the Victim and Reporting Incidents Module 07: Record Keeping Module 08: Domestic Violence and Abuse Legislation in the UK Course 11: Anti Social Behaviour Module 01: Overview of Anti-social Behaviour Module 02: Family Influences on Anti-social Behaviour Module 03: Anti-Social Behaviour Order Module 04: Anger and Anti-social Behaviour Module 05: Understanding Antisocial Personality Module 06: Prevention of Anti-social Behaviour Course 12: Substance Misuse Awareness Online Certification Course Module 01: Introduction to Substance Misuse Module 02: Overview of Substance Module 03: Prevention and Awareness Module 04: Substance Misuse at Workplace Module 05: Substance Misuse Policy at Workplace Module 06: Treatment of Substance Addiction Module 07: Laws and Acts on Substance Module 8: Substance Misuse and Youth Course 13: Addiction and Mental Health - Dual Diagnosis Promotional Video SAMHI Dual Diagnosis Intro video Module 01: Drugs and Effects Module 02: Addictions & Mental Health Module 03: Harm Minimisation & Optimal Health Module 04: Brain Works - Neurophysiology Module 05: Trauma Model & Keys to Treatment Module 06: Brief & Early Intervention and Tripod of Support Course 14: Workplace Mental Health First Aid and Advocacy Training Module 01: Introduction to Mental Health Module 02: Overview of Mental Health First Aid Module 03: Childhood and Adolescent Psychiatric Disorders Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self-Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Mental Health Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React To People in Mental Health Crisis CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our Mental Health Support Worker course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Mental Health Support Worker expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Counselling Training for Counsellors) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Counselling Training for Counsellors) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

"This course aims to explore the intricate link between buyer behavior and effective promotional strategies, emphasizing e-consumer behavior within the digital landscape. Participants will delve into the pivotal role of digital technologies in elevating customer experience, leveraging algorithms, artificial intelligence, mastering online complaint resolution, and post-purchase management. Moreover, it covers integrated marketing communications and relationship marketing, equipping learners with the expertise to assess marketing metrics for proficient customer relationship management upon completion." "After completing this course successfully, learners will gain proficiency in the following key areas: Understanding buyer behavior and effective promotional strategies. Analyzing e-consumer behavior in the digital realm. Implementing digital technologies to enhance customer experience. Harnessing algorithms and Artificial Intelligence for effective utilization. Excelling in online complaint handling and post-purchase management. Implementing integrated marketing communications and relationship marketing strategies. Evaluating marketing metrics for proficient customer relationship management." This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. It will examine the impact of digital technologies on customer experience, including the use of algorithms and artificial intelligence. The course will also cover topics such as online complaint handling and post-purchase management, integrated marketing communications, and relationship marketing. Additionally, students will learn how to evaluate marketing metrics to manage customer relationships effectively. This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Communication Self-paced pre-recorded learning content on this topic. Managing Customer Experience Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Experience Communication Manager Customer Journey Communication Specialist Experience Design and Communications Lead Customer Relations Communications Coordinator Brand Experience Manager Customer Engagement Strategist Digital Customer Experience Manager Customer Experience Communications Analyst User Experience Communication Consultant Customer Insight and Engagement Officer   Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Preparing for Digital Transformation (On-Demand) The goal of this course is to enable you to become knowledgeable about the technologies behind a digital transformation in your organization and the driving forces compelling such a transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients. Organizations today must keep pace with changing technology to stay abreast of the market demand. Keeping pace means a transformation of the entire organization into the digital age. This workshop presents the challenges, benefits, and pitfalls of digital transformation and how it will affect you, and how you can be better prepared and positioned for the upcoming digital transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients. What you will Learn Describe the impact that digital is making on the economy and on customer expectations Examine the nature and drivers of the digital transformation Evaluate new technologies such as Blockchain, Big Data, Artificial Intelligence, and other technologies and see how they work to bring about digital transformation Assess the impact of digital technologies on the current roles and positions in the organization Discuss both the demand that customers have for digital technologies and the impact the digital technologies have on the customer and its relationship with the organization Recognize the new technology trends in the digital transformation and what they mean to the future of the organization Identify how digital transformation will affect all roles and how to be prepared for the upcoming and continuing digital transformation Getting Started Foundation Concepts Digital transformation versus automation Driving forces behind the digital transformation Learning from digital transformation successes Digital Transformation and Customer Orientation The Digital Customer Customer touch points and the customer journey Omnichannel concept Transform to the customer Digital Technologies and the Organization Relationship Management Big Data: The Basis for it All The Human Factor in Digital Transformations Risks of Digital Transformation Technology Trends Data and Business Analytics Other Major Trends Preview of Coming Attractions Pathway to Digital Transformation Summary and Next Steps

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An ESI Micro-Credential ESI’s Business Acumen micro-credential introduces the learner to the core principles and skills that underpin selling today. This 12-week self-directed course enables participants to identify what is required in order to achieve improved results as well as recognise the factors that will impact sales performance.  Get Certified. Get Promoted. Earn More. During the course, you will learn: What it means to be a sales professional. What is required in order to achieve improved results. To recognise the factors that will impact performance. How to translate information into credible market intelligence. How to collaborate to achieve better results. The fundamentals of what it means to be a high-performing sales professional. An understanding of business and how this drives higher performance. Awareness of personal credibility, why it matters and how to collaborate with others to achieve better results. Certification ESI’s Stackable Micro-Credentials Your personalised Continuous Professional Development solution Navigate your own journey through ESI at a time and pace that suits you.  Develop your skills and advance your career with milestone-based learning. Each micro-credential achievement builds to a more senior certification – ultimately leading to ESI’s flagship Professional Diploma. Your Career. Your Development. Your Way.

People often equate the words mental health with mental illness and there are many definitions of what mental health actually is. Mental health issues can happen to anyone despite social background, intelligence, gender or other factors. This course explains the difference between mental health and mental illness. It covers the symptoms of a number of the most common mental illnesses so you will know what to look out for or what to expect if you are working with someone with one of these conditions. As well as providing some practical advice on how you can work effectively with those affected by these conditions.