2377 Intelligence courses in Bradford delivered On Demand

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

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No prior experience or expertise in finance is required - just a desire to learn and improve your financial literacy.   Career Path While 'Household Financing' is primarily designed for personal finance management, the skills and knowledge you gain from this course can also open doors to various career opportunities in the financial services industry. Whether you're interested in becoming a financial advisor, investment analyst, or personal finance consultant, the insights and expertise you acquire through this course will provide a solid foundation for pursuing a career in finance. FAQs   Q: Is this course suitable for beginners? A: Absolutely! Our 'Household Financing' course is designed to cater to individuals of all levels of experience with household finances. Whether you're a beginner looking to build a solid financial foundation or someone with some experience seeking to refine your skills, you'll find value in our course. Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace of learning and the amount of time you dedicate to studying each module. However, most students complete the course within a few weeks to a couple of months. Q: Can I access the course materials on my mobile device? A: Yes, absolutely! Our text-based format allows you to access the course materials on any device with an internet connection, including smartphones and tablets. Study on the go, at your own convenience. Q: Is there a money-back guarantee? A: Yes, we offer a 100% satisfaction guarantee. If you're not completely satisfied with the course, simply let us know within 30 days of enrollment, and we'll issue a full refund, no questions asked. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of the course, you will receive a certificate of achievement to showcase your newfound knowledge and skills in household financing.   Don't Wait - Enroll Today! 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Enroll now and start building a brighter financial future for you and your loved ones! 🚀💵 Course Curriculum Module 1 Foundations of Household Financing Foundations of Household Financing 00:00 Module 2 Creating and Managing Your Household Budget Creating and Managing Your Household Budget 00:00 Module 3 Building Wealth through Saving and Investing Building Wealth through Saving and Investing 00:00 Module 4 Managing Debt Responsibly for Financial Freedom Managing Debt Responsibly for Financial Freedom 00:00 Module 5 Building Financial Resilience through Emergency Funds Building Financial Resilience through Emergency Funds 00:00 Module 6 Navigating the World of Credit Scores and Reports Navigating the World of Credit Scores and Reports 00:00 Module 7 Safeguarding Your Financial Future through Risk Management and Insurance Safeguarding Your Financial Future through Risk Management and Insurance 00:00

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🌟 Unlock Financial Mastery with 'Mastering Financial Stability - Part 4: Corporate Financial Reporting and Analysis' 🌟   Are you ready to elevate your financial acumen to new heights? Dive deep into the intricate world of corporate finance with our comprehensive online course - Part 4 of the highly acclaimed 'Mastering Financial Stability' series.   🚀 Course Overview: 'Corporate Financial Reporting and Analysis' is your passport to unraveling the complexities of financial statements and making informed decisions for a prosperous financial future. This course is designed to empower you with the knowledge and skills necessary to navigate the dynamic landscape of corporate finance confidently.   📚 Curriculum Highlights: Module 1: Income Statement Explained 📊 Gain a solid foundation by understanding the core elements of the income statement. 💡 Uncover the secrets behind revenue recognition and expense categorization. 📈 Learn to interpret key financial metrics for insightful analysis. Module 2: Income Statement Walk-Through Explained 🔍 Take a guided tour through real-world income statements. 📉 Analyze case studies to develop a keen eye for identifying financial trends. 📑 Master the art of dissecting income statements for strategic decision-making. Module 3: Cash Flow Statement 💰 Delve into the lifeblood of any business - cash flow. 🔄 Understand the intricacies of operating, investing, and financing activities. 📈 Harness the power of cash flow analysis for robust financial forecasting.   🎓 Why Choose 'Mastering Financial Stability - Part 4'? Expert Instruction: Learn from industry experts with years of practical experience in corporate finance. Interactive Learning: Engage in hands-on activities and real-world case studies to reinforce your understanding. Flexible Schedule: Study at your own pace, with 24/7 access to course materials. Practical Applications: Apply your newfound knowledge to real business scenarios for immediate impact. Lifetime Access: Enjoy unlimited access to course updates and new materials, ensuring your skills remain cutting-edge.   💡 Who Should Enroll? Finance Professionals Business Analysts Entrepreneurs Students and Graduates Anyone Seeking Financial Mastery   🎉 Secure Your Spot Today! Don't miss out on the opportunity to transform your financial expertise. Enroll in 'Mastering Financial Stability - Part 4' now and embark on a journey toward financial mastery.   🔗 Click [here] to enroll and embark on your journey to financial mastery! [Insert Enroll Now Button]   📈 Elevate Your Financial Future - Enroll Today! 🚀 Course Curriculum Income Statement Explained Income Statement and Cash Flow Considerations 00:00 Income Statement (P&L) Basics 00:00 Income Statement (P&L) Tells a Story about Your Business 00:00 Income Statement Walk-Through Explained 5 Key Areas of an Income Statement (P&L) 00:00 Income Statement (P&L) Inputs 00:00 Cash Flow Statement The Cash Flow Statement Worksheet 00:00 Modeling Styles Aggressive, Conservative, and Most Likely 00:00

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