491 Intelligence courses in Liverpool delivered Live Online

ITIL® 4 Specialist: Create, Deliver and Support: Virtual In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

OVERVIEW Prerequisites—DIAD training or equivalent working experience This one-day course will cover Power BI report layouts and structure the agile process to creating Power BI data visualizations. It will help attendees to understand the art behind visualizations, the implications behind choosing the right charts, the impact of color, shape, and size, and finally the use of Power BI custom visuals. The course includes various design patterns of dashboards and reports, as well as best practices for authoring great reports and dashboards for business users. The course content is managed by the Power BI engineering team at Microsoft. There is no exam associated with the course. COURSE BENEFITS: Understand the need for storytelling with data Understand the agile process to creating Power BI data visualizations Understand the art behind visualizations Gain familiarity with Power BI report layouts and structure Understand implications behind choosing the right charts Gain familiarity with using Power BI custom visuals WHO IS THE COURSE FOR? Power BI report developers who wish to improve the aesthetic quality of their reports Power BI and other BI practitioners who would like to understand more about the theory of data visualization BI practitioners who wish to create reports that communicate the meaning behind the data more clearly Power BI users who would like to explore the types of chart and visual available that answer different types of business question COURSE OUTLINE Module 1 What Is Storytelling With Data? Volume, Velocity and Variety The importance of business questions What is a story in this context? Module 2 The Science Behind Data Visualization Basic problems to avoid Memory and visualization Ways to spark iconic, short-term and long-term memory Module 3 The Process Behind Data Visualization Using an agile approach to report development Data structure and data grain Converting the story to a data model Module 4 Dashboards And Reports Terminology and definitions Dashboard layout and structure Report layout and structure Storyboarding Drill-through, bookmarks, toggles and tooltips Module 5 Chart Selection Charts for comparison Time series Proportions Constructing effective tables, cards and slicers Scatterplots Module 6 Accessibility And Custom Visuals Report accessibility checklists Custom visuals Creating a custom R visual Charticulator Module 7 Publishing And Formatting Colour schemes Making a Power BI theme Use of fonts, icons and symbols Sizing dashboard and report tiles Sparklines, hyperlinks and images Module 8 Report Authoring - Best Practices Design thought process The audience Defining the platform environment The user experience Visualization Implementation and testing Optimization Module 9 Dashboard And Goals Design Tips and tricks Best practices for dashboard design Tracking business metrics with goals

Duration 1 Days 6 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. Overview After completing this course, you will be able to: Install and configure the application Identify common sales scenarios Complete a sales cycle Configure product catalog Manage customer records Utilize analytics tools with customer data Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more. Sales Overview Sales overview Configuring Sales Module summary Working with Opportunities Manage customers Working with opportunities Embedded intelligence Playbooks Integrated sales tools Module summary Quotes to Orders Order processing overview Manage product catalog Create and manage quotes Create and manage orders and invoices Module summary Sales Analytics and Insights Overview Power BI AI for Sales Modules summary Additional course details: Nexus Humans MB-210T01 Dynamics 365 for Customer Engagement for Sales training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-210T01 Dynamics 365 for Customer Engagement for Sales course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Anyone starting to write SAS programs Overview Use SAS Studio and SAS Enterprise Guide to write and submit SAS programs. Access SAS, Microsoft Excel, and text data. Explore and validate data. Prepare data by subsetting rows and computing new columns. Analyze and report on data. Export data and results to Excel, PDF, and other formats. Use SQL in SAS to query and join tables. This course is for users who want to learn how to write SAS programs to access, explore, prepare, and analyze data. It is the entry point to learning SAS programming for data science, machine learning, and artificial intelligence. Essentials The SAS programming process. Using SAS programming tools. Understanding SAS syntax. Accessing Data Understanding SAS data. Accessing data through libraries. Importing data into SAS. Exploring and Validating Data Exploring data. Filtering rows. Formatting columns. Sorting data and removing duplicates. Preparing Data Reading and filtering data. Computing new columns. Conditional processing. Analyzing and Reporting on Data Enhancing reports with titles, footnotes, and labels. Creating frequency reports. Creating summary statistics reports. Exporting Results Exporting data. Exporting reports. Using SQL in SAS Using Structured Query Language in SAS. Joining tables using SQL in SAS. Additional course details: Nexus Humans SAS Programming 1 - Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAS Programming 1 - Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This is an introductory-level course designed to teach experienced systems administrators how to install, maintain, monitor, troubleshoot, optimize, and secure Hadoop. Previous Hadoop experience is not required. Overview Working within in an engaging, hands-on learning environment, guided by our expert team, attendees will learn to: Understand the benefits of distributed computing Understand the Hadoop architecture (including HDFS and MapReduce) Define administrator participation in Big Data projects Plan, implement, and maintain Hadoop clusters Deploy and maintain additional Big Data tools (Pig, Hive, Flume, etc.) Plan, deploy and maintain HBase on a Hadoop cluster Monitor and maintain hundreds of servers Pinpoint performance bottlenecks and fix them Apache Hadoop is an open source framework for creating reliable and distributable compute clusters. Hadoop provides an excellent platform (with other related frameworks) to process large unstructured or semi-structured data sets from multiple sources to dissect, classify, learn from and make suggestions for business analytics, decision support, and other advanced forms of machine intelligence. This is an introductory-level, hands-on lab-intensive course geared for the administrator (new to Hadoop) who is charged with maintaining a Hadoop cluster and its related components. You will learn how to install, maintain, monitor, troubleshoot, optimize, and secure Hadoop. Introduction Hadoop history and concepts Ecosystem Distributions High level architecture Hadoop myths Hadoop challenges (hardware / software) Planning and installation Selecting software and Hadoop distributions Sizing the cluster and planning for growth Selecting hardware and network Rack topology Installation Multi-tenancy Directory structure and logs Benchmarking HDFS operations Concepts (horizontal scaling, replication, data locality, rack awareness) Nodes and daemons (NameNode, Secondary NameNode, HA Standby NameNode, DataNode) Health monitoring Command-line and browser-based administration Adding storage and replacing defective drives MapReduce operations Parallel computing before MapReduce: compare HPC versus Hadoop administration MapReduce cluster loads Nodes and Daemons (JobTracker, TaskTracker) MapReduce UI walk through MapReduce configuration Job config Job schedulers Administrator view of MapReduce best practices Optimizing MapReduce Fool proofing MR: what to tell your programmers YARN: architecture and use Advanced topics Hardware monitoring System software monitoring Hadoop cluster monitoring Adding and removing servers and upgrading Hadoop Backup, recovery, and business continuity planning Cluster configuration tweaks Hardware maintenance schedule Oozie scheduling for administrators Securing your cluster with Kerberos The future of Hadoop

Learn advanced concepts in DAX, Data Modeling, Power BI architectural design, and more.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback

In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.

The insights gained from data analysis are only truly valuable when you can be clearly expressed to other people – bosses, colleagues, clients, customers, or other stakeholders. In this workshop you’ll learn how to turn raw qualitative or quantitative data into a clear visual story through infographics and data visualization. We'll discuss the key principles for planning an effective visual, look at examples of best (and worst) practice, and learn repeatable and practical design techniques for enhancing the story. We'll also give you an overview of useful tools that will help you turn your idea into a finished infographic or data visualization. You could be conjuring up eye-catching slide decks, building effective reports and dashboards, pitching to investors, or presenting persuasive data to your most important customers.  This is a fully interactive online workshop, so be prepared to join discussions and get hands on with building your own visualisations.  Takeaways Be able to evaluate the elements that make an infographic or visualization effective. Learn quick and repeatable visual tricks for ensuring infographics convey a clear message. Understand how to tailor your approach to different audiences and context. Discover a bunch of free tools and resources to help you build your own visualizations. Understand how online, interactive visualizations work and how to create them. Delivery  We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive – every session includes a mix of formal tuition and hands-on exercises. To ensure this is possible, the number of attendees is capped at 16 people.  Tutor Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Condé Nast International as product owner on a bespoke digital asset management system for their 11 global markets.
 Testimonials "Just to say what a great course this was. I have made my first report employing some of the ideas and tools you showed us – to rapturous responses! The next actions are clear for all and they all understood it! Thank you for helping me to organise my data and thoughts, showing how to present the key message up front, and how to keep it simple and focused. Gearing up for another report now!" Kay Anderson | Head of Finance | Mima "We have been using Tableau to display data for some time but knew we could do more to engage our end users. Alan’s training gave us a framework to start thinking about what we wanted to achieve with our visualisations and analysis, and some great tips on how to display information for maximum impact. Alan was an engaging trainer and we found the workshops very energising." Ellen Austin | Senior Data Analyst | London School of Economics