8784 Insights courses

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Unlock the door to understanding the intricacies of adjustment disorders. Embark on a journey through the diverse modules, each designed to unveil different facets of this psychological realm. Dive into the nuances of types, causes, symptoms, and diagnosis, equipping yourself with profound insights. Discover effective treatment methods that can make a positive impact. Key Features: CPD Certified Developed by Specialist Lifetime Access Explore the terrain of adjustment disorders with our comprehensive course. Delve into the fundamentals, unravel complexities, and emerge with an enriched comprehension. Elevate your knowledge, broaden your horizons, and navigate the realm of mental health with confidence. Enrol today to embark on a transformative learning experience. Course Curriculum Module 01: Introduction to Adjustment Disorder Module 02: Types of Adjustment Disorder Module 03: Causes of Adjustment Disorder Module 04: Symptoms and Diagnosis of Adjustment Disorder Module 05: Treatment of Adjustment Disorder Learning Outcomes: Identify diverse types of adjustment disorders, understanding their distinctive characteristics. Analyze the multifaceted causes contributing to the development of adjustment disorders. Recognize the subtle symptoms indicative of adjustment disorders for accurate diagnosis. Acquire insights into the psychological landscape, enhancing your diagnostic proficiency. Explore effective treatment strategies, fostering a holistic approach to mental health. Gain a comprehensive understanding of adjustment disorders, promoting informed perspectives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Mental health professionals seeking advanced insights into psychological disorders. Counsellors aiming to broaden their expertise in dealing with adjustment issues. Psychology enthusiasts eager to delve into the intricacies of mental health. Students pursuing studies in psychology, counselling, or related fields. Healthcare professionals keen on expanding their knowledge of mental well-being. Career path Clinical Psychologist Counselling Psychologist Mental Health Counsellor Psychiatric Nurse Social Worker Occupational Therapist Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you already on your way in your Facilities Management career? Are you looking to advance into the next professional level in Facilities Management? This Level 4 Certificate in Facilities Management course is delivered via our well-established Virtual Learning Environment. All course content is fully available via the screen or for download and can be accessed anytime, anywhere so you can plan your own schedule.

Level 5 - Three QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Course Information This course aims to empower you with the expertise to proficiently navigate process mapping and master the art of crafting Standard Operating Procedures (SOPs) within regulated environments. Whether you're engaged in activities that demand process improvement, continual enhancement, or SOP creation, this course offers invaluable insights tailored to your needs. It caters to individuals tasked with managing, documenting, and implementing processes and SOPs, irrespective of prior experience or skills. Our curriculum does not focus on specific software or approaches, focusing instead on fundamental principles and adaptable concepts applicable across diverse organisational landscapes. Benefits include: Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. This course is structured to encourage delegates to:  Discuss and develop ideas Develop a practical approach for creating process maps and writing SOPs Understand how to use process maps in SOPs effectively Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs. Is this course for you? The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation. What will you learn? Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. By the end of the course you will be able to: Create process maps and write clearer more concise SOPs Understand how to use process maps in SOPs effectively Understand how process mapping can be applied to process improvement and better SOPs. Tutors Tutors will be comprised of (click the photos for biographies): Laura Brown Director, Laura Brown Training and Development David Butler VP of Quality, Resolian Programme Please note timings may be subject to alteration. Day 1 09:00 Welcome, Introductions and Course Objectives Why Companies manage by process. 10:00 Exercise 1 - First Steps Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners. 10:30 Exercise 1 - Feedback 10:45 Break 11:00 Mapping Processes The stages involved in mapping processes including how to construct a SIPOC chart. 11:45 Exercise 2 - Mapping A Process A first opportunity to practice your new process mapping skills. 12:30 Exercise 2 - Feedback 13:00 Lunch 14:00 Exercise 3 - Discussion of Options for Format, Structure and Layout What Makes A Good SOP? Discussion of options for format, structure, level of detail of SOPs and the use of process maps for SOP writing. A case study example of a good SOP which uses a flow chart/process map. 14:45 Exercise 3 - Feedback 15:00 Break 15:15 A Case Study example of a good SOP that uses a flow chart / process map 15:30 Exercise 4 Discussion of the content of an SOP using a Process Map 15:35 Exercise 4 - Feedback 15:45 Key Writing Considerations 16:15 Exercise 5 16:45 Exercise 5 - Feedback 17:00 Close of Day Day 2 09:00 Review of Day 1 09:15 Using Metrics Selecting and using metrics to monitor and improve processes. 10:00 Exercise 6 - Practice in Process Mapping Creating Process Maps from multi-source information. 11:00 Break 11:15 Exercise 6 - Feedback 11:45 Common Pitfalls Common problems and tips for good Process Mapping. 12:15 Demonstration of Process Mapping on a PC 12:45 Lunch 13:30 Exercise 7 - Mind Mapping 14:30 Exercise 7 - Feedback 15:00 Break 15:15 Exercise 8 - Using Process Maps to Write an SOP Applying your process mapping skills as part of writing an SOP 15:30 Exercise 8 - Feedback 15:45 Course Review and Follow-up 16:00 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. Development Level Learn

Understanding Adverse Childhood Experiences Course is pivotal in today's world as it delves into the profound impact of adverse childhood experiences (ACEs) on individuals' lives. This course comprehensively examines the effects of ACEs, including physical and emotional abuse, neglect, sexual abuse, household dysfunction, bullying, parental substance abuse, discrimination, and racism. By understanding these factors, individuals gain insights into the root causes of various behavioral and psychological issues, equipping them with valuable skills to address and mitigate these challenges effectively. This knowledge is not only beneficial in personal growth but also holds significant relevance in professional settings, particularly in fields like social work, counseling, and education. In the UK job market, proficiency in handling ACEs-related issues enhances one's employability, with opportunities in social services, mental health organizations, and educational institutions. Salaries in this sector can range from £25,000 to £40,000 annually, depending on qualifications and experience. With the prevalence of ACEs on the rise, there is a growing demand for professionals equipped to address these issues, making this course increasingly valuable in today's society. Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Adverse Childhood Experiences Module 02: Effects of Adverse Childhood Experiences Module 03: Risk and Protective Factors Module 04: Physical and Emotional Abuse Module 05: Physical and Emotional Neglect Module 06: Sexual Abuse Module 07: Household dysfunction Module 08: Bullying Module 09: Parental Substance Abuse Module 10: Discrimination and Racism Learning Outcomes: Identify factors influencing adverse childhood experiences for comprehensive understanding. Evaluate the impact of abuse and neglect on emotional well-being critically. Analyze the complexities of sexual abuse, fostering a deeper understanding. Recognize household dysfunction and bullying, developing insights into prevention strategies. Assess the effects of parental substance abuse, gaining tools for intervention. Examine discrimination and racism, fostering awareness and promoting inclusivity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding Adverse Childhood Experiences course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding Adverse Childhood Experiences. Moreover, this course is ideal for: Psychologists seeking advanced insights into human behaviour. Social workers aiming to enhance their support strategies. Educators committed to creating nurturing learning environments. Healthcare professionals dedicated to holistic patient care. Community advocates striving for social change. Requirements There are no requirements needed to enrol into this Understanding Adverse Childhood Experiences course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding Adverse Childhood Experiences course. Career path After finishing this Understanding Adverse Childhood Experiences course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Understanding Adverse Childhood Experiences are: Child Psychologist - £35K to 60K/year. Social Worker - £27K to 40K/year. Counsellor - £24K to 40K/year. Youth Worker - £20K to 35K/year. School Counsellor - £22K to 38K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Join our Women in Insurance Leadership Workshop and gain insights from industry experts on how to succeed in the male-dominated insurance sector. This workshop is designed to empower women by providing valuable tools and resources to enhance leadership skills, build professional networks, and create a more inclusive workplace culture. Don't miss this opportunity to connect with other women in the industry and take your career to the next level. Register today!