7956 Insights courses in Sheffield delivered Online

Elevate your leadership skills with 'Project Management for the Team Leader' – a comprehensive guide to effective project oversight, collaboration, and success. Master the art of strategic planning, communication, and team coordination to drive projects to new heights. Empower yourself with practical insights and proven methodologies, ensuring you lead your team with confidence and achieve exceptional project outcomes. Your go-to resource for navigating the complexities of project management and emerging as a dynamic team leader.

Explore the world of digital photography with expert insights, tips, and techniques. Discover how to capture stunning moments, master camera settings, and unleash your creativity. Dive into the art and science of digital photography to elevate your skills and create visually captivating images. Unleash the potential of your camera and embark on a journey of visual storytelling in the digital realm. Elevate your photography game with our comprehensive guide to digital photography.

Unlock the power of data with our comprehensive course on Business and Data Analysis with SQL. Learn essential SQL skills to extract meaningful insights, make data-driven decisions, and drive business success. Whether you're a beginner or looking to enhance your expertise, our course empowers you with the tools and knowledge needed to excel in the dynamic world of data analysis. Enroll now to master SQL for business intelligence and elevate your analytical skills to new heights.

Navigate the complexities of HR and Employment Law with expert insights and comprehensive resources. Stay informed on the latest legal developments, compliance strategies, and best practices to foster a fair and productive workplace. Our platform empowers HR professionals and employers with the knowledge needed to effectively manage human resources, mitigate risks, and ensure compliance with employment laws. Explore a wealth of content designed to support your organization's success in the ever-evolving landscape of HR and Employment Law.

Explore the fascinating world of child development and child care with our comprehensive course. Gain insights into the physical, cognitive, and emotional growth of children, and learn essential skills for providing nurturing and effective care. Whether you're a parent, caregiver, or aspiring professional, this course equips you with valuable knowledge to support the well-being and development of children. Enroll now to embark on a rewarding journey of understanding and enhancing the lives of the youngest members of our society.

Explore the fascinating world of child psychology with our comprehensive course designed for teaching assistants. Gain valuable insights into child development, behavior, and learning strategies to enhance your ability to support and engage with students effectively. Enrich your teaching skills with a deep understanding of the psychological factors influencing children's growth and education. Enroll now to empower your role as a teaching assistant and make a positive impact on the academic and emotional well-being of the students you support.

Gain the essential skills and knowledge to make a positive impact on troubled children's lives with our comprehensive 'Dealing with Troubled Children Diploma.' This specialized program equips you with proven strategies, practical insights, and empathy-driven techniques to effectively address behavioral challenges in children. Enroll now to empower yourself with the tools needed to create a supportive and nurturing environment, fostering emotional well-being and positive development for children facing difficulties. Make a difference in their lives by earning your diploma today.

Unlock a deeper understanding of the human mind with our Psychology of Anxiety & Stress Diploma. Explore the intricacies of anxiety and stress, learn effective coping mechanisms, and gain valuable insights into mental well-being. This comprehensive online course offers expert guidance, empowering you to navigate the complexities of psychological stressors. Elevate your knowledge, enhance your emotional intelligence, and embark on a journey towards a healthier, more resilient mindset. Enroll now for a transformative learning experience in the fascinating realm of psychology.

Power BI has been a boon to organisations, allowing them to get quicker time to insights and democratising access to powerful data analytics capabilities within business teams who understand the data best. But for many companies it has quickly grown into the “wild west” with hundreds or thousands of reports, datasets and workspaces with very little visibility of what data is being consumed in Power BI, who has access to it and what the “right” version of the data/logic is!With Power BI now part of Microsoft Fabric, these benefits and challenges have both increased multiple fold! This e-learning course is aimed at Fabric/Power BI administrators or those who need to work with these administrators (along with IT and security teams) to ensure that Fabric is enabled with the appropriate guardrails and controls! Learning Objectives: Know what “good looks like” with regards to Fabric/Power BI Governance – e.g. being able to have Fabric be an integral part of a data mesh operating model, high levels of maturity on the Fabric Adoption Roadmap. Understand how to organise workspaces/items around the data product requirements. Manage access permissions and security through workspace roles and implementation of technical controls (e.g. feature controls in the Fabric tenant settings, DLP, Sensitivity Labels) Understand the required data culture, executive sponsorship, roles & responsibilities, organisational structure and supporting tools for successful enablement and adoption of Microsoft Fabric across a large organisation Note that this e-learning course can be hosted in any Learning Management system and customised to your company. Please let us know if this is something you're interested in!

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support