313 Influence courses in Wetherby delivered Live Online

The Power of Attitude Course Overview This course, The Power of Attitude, delves into the significant role attitude plays in shaping success across various aspects of life and work. It explores how mindset can influence decision-making, interpersonal relationships, and overall performance. Learners will discover how to harness the power of a positive attitude to overcome challenges, boost resilience, and foster a productive environment. The course offers valuable insights into the psychology behind attitude, providing practical strategies to adopt and maintain an optimistic outlook, ultimately enhancing personal and professional outcomes. By the end of the course, learners will have a clear understanding of how attitude affects success and how to leverage it for growth. Course Description The Power of Attitude covers essential aspects of how attitude impacts both personal and professional life. Topics include the psychology of attitude, the link between mindset and performance, techniques for cultivating a positive attitude, and the importance of maintaining a solution-focused approach. Throughout the course, learners will engage with content designed to shift their thinking and empower them to embrace challenges with confidence. Participants will gain an in-depth understanding of the attitudes that lead to success and how to transform negative thinking patterns into constructive behaviour. Learners will also develop strategies for fostering a positive workplace culture, enhancing productivity, and improving relationships. The course ensures that learners can apply these insights effectively, driving personal and professional transformation. The Power of Attitude Curriculum Module 01: Power of Attitude in Personal and Professional Success Module 02: The Psychology Behind Attitude and Behaviour Module 03: Shifting from a Negative to a Positive Mindset Module 04: The Role of Attitude in Leadership and Team Dynamics Module 05: Techniques for Maintaining a Positive Outlook Module 06: Overcoming Challenges with the Right Attitude (See full curriculum) Who is this course for? Individuals seeking to improve their personal and professional mindset. Professionals aiming to enhance their leadership and team-building skills. Beginners with an interest in self-development and attitude management. Those looking to boost their resilience and emotional intelligence. Career Path Personal Development Coach Leadership Consultant Human Resources Professional Team Manager or Supervisor Workplace Trainer

Sports Coaching Diploma Course Overview: The Sports Coaching Diploma offers an in-depth exploration into the essential skills and knowledge required to excel in sports coaching across various disciplines. Learners will gain a comprehensive understanding of coaching techniques, motivational strategies, fitness training, and injury prevention. The course equips learners with the tools to effectively manage athletes, understand the psychological aspects of coaching, and address the unique needs of diverse athlete groups. By completing this course, learners will be prepared to pursue coaching roles in a variety of settings, from community sports programmes to professional teams. Course Description: This diploma provides learners with a broad curriculum, covering the fundamentals of sports coaching, including the psychological, motivational, and behavioural factors that influence performance. Learners will study coaching techniques tailored for various sports, along with fitness and training regimens suitable for athletes. Additionally, the course delves into management skills necessary for coaches, as well as nutritional considerations for athletes and the importance of injury prevention and rehabilitation. Ethical coaching practices and understanding the role of parents and children in sports are also explored, ensuring that learners can coach responsibly and effectively in a variety of settings. The course is designed to build a strong foundation for those looking to enhance their coaching career. Sports Coaching Diploma Curriculum: Module 01: Introduction to Sports Coaching Module 02: Psychological, Motivational, and Behavioural Training for Sports Module 03: Techniques for Sports Coaching Module 04: Physical Fitness and Training Module 05: Management Skills for a Sports Coach Module 06: Coaching for Popular Sports Module 07: Nutrition Concerns for Athletes Module 08: Sports Injury Prevention and Rehabilitation Module 09: Children and Parents in Sports Module 10: Women Coaches Module 11: Coaching and Ethical Practice (See full curriculum) Who is this course for? Individuals seeking to become qualified sports coaches. Professionals aiming to enhance their coaching skills and career prospects. Beginners with an interest in sports coaching. Anyone looking to improve knowledge of sports training and development. Career Path Sports Coach Athletic Trainer Sports Management Professional Fitness Coach Sports Consultant Coaching Educator Sports Development Officer Personal Trainer Youth Sports Coach

Advanced Parenting Skills Course Overview The "Advanced Parenting Skills" course provides learners with a deep understanding of effective parenting techniques, focusing on the development of advanced strategies and skills to manage complex parenting situations. It explores key elements such as communication, relationships, and leadership, helping parents and professionals enhance their approach to nurturing children's growth and well-being. Learners will gain valuable insights into building strong family dynamics, addressing behavioural challenges, and fostering positive parent-child relationships. The course is designed to equip learners with the expertise needed to face parenting challenges confidently, improve family interactions, and support children's emotional and social development. Course Description This course delves into essential aspects of advanced parenting, offering a comprehensive exploration of the skills required for effective parenting. Topics include the tools and strategies for managing various parenting challenges, as well as understanding and improving relationships between parents and children. It also covers leadership development in children, the communication dynamics that influence family relationships, and ways to establish mutual understanding. By the end of this course, learners will be well-prepared to apply these skills in real-world parenting contexts, creating a harmonious and supportive family environment. The learning experience is structured to offer both theoretical insights and actionable strategies, empowering individuals to make informed decisions and nurture their children's growth more effectively. Advanced Parenting Skills Curriculum Module 01: Introduction to Advanced Parenting Skills Module 02: Skills Required for Parenting Module 03: The Tools for Parenting Module 04: Strategies for Parenting Module 05: Relationships Between Children and Parents Module 06: Understanding Between Children and Parents Module 07: Developing Effective Relationships Module 08: Behaviour Is The Heart Of Communication Module 09: The Challenge of Parenting Module 10: Asserting Leadership Abilities in Children (See full curriculum) Who is this course for? Individuals seeking to improve their parenting skills. Professionals aiming to enhance their knowledge of family dynamics. Beginners with an interest in child development and parenting strategies. Caregivers and family support workers looking to deepen their understanding of parenting. Career Path Parenting Coach Family Support Worker Childcare Specialist Behavioural Therapist Family Counsellor

Metaphysics Course Overview This Metaphysics course offers a comprehensive exploration of the fundamental principles underlying reality, existence, and the nature of being. Learners will delve into key metaphysical concepts such as existence, causality, and the relationship between mind and matter. Designed to deepen philosophical understanding, the course also examines the historical development of metaphysical thought alongside its influence on religion, spirituality, and modern New Age beliefs. Participants will gain critical thinking skills, enhancing their ability to analyse abstract ideas and apply them in philosophical, religious, or cultural contexts. By completing this course, learners will build a strong intellectual foundation for further study or professional work involving philosophy, theology, counselling, or holistic disciplines. Course Description This detailed course covers the breadth of metaphysical inquiry, beginning with an introduction to its core subjects and evolving through historical perspectives from ancient to contemporary times. Topics include fundamental questions about existence, the supernatural, and the intersection of metaphysics with religion and occultism. Learners will engage with new metaphysical concepts emerging from the New Age movement and critically examine their cultural significance. The learning experience emphasises analytical reasoning and reflective thought, encouraging students to evaluate complex ideas and theories. Skills developed include philosophical analysis, conceptual clarity, and an enhanced understanding of diverse belief systems, preparing learners for roles that require insight into metaphysical and spiritual frameworks. Metaphysics Curriculum Module 01: Introduction to Metaphysics Module 02: Core Subjects of Metaphysics Module 03: History of Metaphysics Module 04: Fundamental Questions of Existence Module 05: New Age Movement and Metaphysics Module 06: Metaphysics and the Supernatural Module 07: Metaphysics, Religion and Occultism Module 08: Other Metaphysical Concepts (See full curriculum) Who is this course for? Individuals seeking to deepen their understanding of philosophical concepts. Professionals aiming to enhance their knowledge in theology or spiritual counselling. Beginners with an interest in philosophy, spirituality, or metaphysical studies. Those exploring careers in holistic, religious, or cultural education fields. Career Path Philosophy lecturer or researcher Spiritual or holistic counsellor Religious studies advisor or educator Author or content creator in metaphysical and spiritual topics Cultural consultant or community facilitator

Master Emotional Intelligence for Crucial Moments Course Overview: "Master Emotional Intelligence for Crucial Moments" is an in-depth course designed to enhance your emotional intelligence (EQ) to handle critical situations with clarity and confidence. Throughout this course, you will develop the skills to manage your emotions effectively, understand others’ emotions, and use these insights to navigate complex interactions. Learners will explore key emotional intelligence concepts, gaining the ability to apply them during high-pressure moments. This course equips you with the tools to improve decision-making, strengthen leadership qualities, and handle crises with emotional composure. By the end, you’ll be able to influence outcomes positively in both personal and professional settings, enhancing your overall interpersonal effectiveness. Course Description: This course offers comprehensive insights into mastering emotional intelligence, focusing on its application during crucial moments. You will explore how EQ can be used to pause and reflect, understand emotional triggers, and manage stress in critical situations. Topics such as taming emotional responses, using EQ in leadership, and emotional regulation in times of crisis are central to the course. Learners will engage with various tools and strategies that support emotional self-awareness, empathy, and leadership. By developing these skills, learners will gain an enhanced ability to maintain composure, inspire others, and lead with emotional intelligence in high-stakes environments. This course provides essential skills for those aiming to excel in leadership, communication, and conflict resolution, ensuring they remain calm and focused in the most challenging moments. Master Emotional Intelligence for Crucial Moments Curriculum: Module 01: The Crucial EQ Moment - It's In The Pause Module 02: Use Emotional Intelligence To Tame Your Brain And Cope During Crises Module 03: Emotionally Intelligent Leadership In Action (See full curriculum) Who is this course for? Individuals seeking to enhance their emotional intelligence for career growth. Professionals aiming to improve leadership and crisis management skills. Beginners with an interest in emotional intelligence and personal development. Anyone looking to strengthen their interpersonal skills in high-pressure situations. Career Path: Leadership Roles Conflict Resolution Specialist Human Resources Manager Executive Coach Organisational Development Consultant Crisis Management Advisor

Personal and Networking Skills Course Overview This Personal and Networking Skills course is designed to enhance your ability to communicate confidently, build meaningful professional relationships, and expand your network effectively. It covers key areas such as interpersonal communication, networking strategies, and personal branding, equipping learners with the tools to foster connections that support career growth. The course offers valuable insights into effective listening, body language, and confidence-building techniques. By completing this course, learners will develop the essential skills to present themselves professionally, engage with diverse contacts, and create opportunities through purposeful networking. It is ideal for anyone seeking to improve their social skills in professional settings, increase influence, and advance their career prospects through enhanced interpersonal and networking capabilities. Course Description This comprehensive course delves into the fundamental aspects of personal development and professional networking. Learners will explore strategies for effective communication, including verbal and non-verbal techniques, to make positive first impressions and maintain strong connections. The course covers approaches to building and nurturing professional networks, understanding social dynamics, and utilising digital platforms for networking success. In addition, learners will develop personal branding skills that help articulate their unique value in the workplace or industry. Through interactive content, reflective activities, and scenario-based discussions, participants will gain confidence in networking environments and learn how to cultivate mutually beneficial relationships. The course is suitable for individuals at any career stage who wish to improve their interpersonal effectiveness and strategic networking abilities. Personal and Networking Skills Curriculum Module 01: Foundations of Personal Communication Module 02: Understanding Interpersonal Dynamics Module 03: Building Confidence and Effective Listening Module 04: Networking Strategies and Approaches Module 05: Personal Branding and Professional Presence Module 06: Utilising Digital Platforms for Networking Module 07: Maintaining and Growing Your Network (See full curriculum) Who Is This Course For? Individuals seeking to improve communication and relationship-building skills. Professionals aiming to enhance career development through networking. Beginners with an interest in personal growth and professional networking. Anyone wanting to build a confident and influential professional presence. Career Path Business Development Executive Sales and Marketing Professional Human Resources Coordinator Public Relations Officer Client Relationship Manager Entrepreneur or Small Business Owner Event and Networking Coordinator

Course Overview: "Financial Ratio Analysis for Business Decisions" equips learners with essential tools to analyse financial statements effectively, enabling better business decision-making. The course introduces key financial ratios such as profitability, return, liquidity, and operational ratios, providing valuable insights into a company's financial health. By understanding these ratios, learners can evaluate business performance, assess risks, and make informed decisions in various business contexts. The course is designed to enhance the financial acumen of professionals across sectors, equipping them with the analytical skills needed to drive strategic decisions and improve financial outcomes. Learners will gain a comprehensive understanding of how financial ratios influence corporate strategy, with an emphasis on real-world application in business operations and decision-making. Course Description: This course covers a range of financial ratios essential for making informed business decisions. Learners will explore profitability ratios, return ratios, liquidity ratios, and operational analysis, learning how to interpret and use these metrics to evaluate a company's performance. The curriculum also delves into identifying potential financial manipulations and understanding how these impact decision-making. By completing the course, learners will gain a solid understanding of financial ratio analysis and its role in assessing the strengths and weaknesses of an organisation's financial health. The course is designed for professionals across industries looking to enhance their financial literacy and analytical skills, preparing them to make confident, data-driven decisions. Learners will benefit from structured content, expert-led discussions, and industry-specific case studies that help contextualise theoretical concepts. Course Modules: Module 01: Introduction Overview of Financial Ratios Importance of Ratio Analysis in Decision-Making Key Terminology and Definitions Module 02: Profitability Understanding Profit Margin Ratios Gross Profit Margin Net Profit Margin Return on Assets (ROA) and Return on Equity (ROE) Module 03: Return Ratio Definition and Importance of Return Ratios Return on Investment (ROI) Economic Value Added (EVA) Evaluating Business Performance Module 04: Liquidity Ratio Importance of Liquidity Ratios in Business Current Ratio Quick Ratio Cash Flow Analysis Module 05: Operational Analysis Efficiency Ratios Asset Turnover Inventory and Receivables Management Module 06: Detecting Manipulations And Making Other Operational Decisions Identifying Financial Statement Manipulations Fraud Detection Techniques Making Operational Decisions Based on Financial Data (See full curriculum) Who is this course for? Individuals seeking to improve their financial decision-making skills. Professionals aiming to enhance their understanding of financial performance metrics. Beginners with an interest in business finance and financial analysis. Business analysts and managers looking to gain deeper insights into financial health. Career Path: Financial Analyst Business Analyst Investment Analyst Finance Manager Management Consultant Risk Manager Corporate Strategy Analyst

Course Overview This Leadership and Management course provides a comprehensive foundation for individuals aiming to thrive in supervisory or managerial positions across diverse sectors. Designed to enhance your ability to lead with confidence and integrity, the course explores essential leadership theories, management practices, and strategic planning methods. Learners will gain valuable insight into how to cultivate high-performing teams, manage organisational change, and apply ethical leadership principles. With a strong emphasis on effective communication, conflict resolution, and time management, this course ensures a well-rounded understanding of what it takes to guide teams, influence stakeholders, and achieve long-term business objectives. Whether you are aspiring to step into a leadership role or looking to refine your current management approach, this course equips you with the knowledge and awareness needed to lead with purpose and efficiency. Course Description This course delves into the key components of effective leadership and structured management. Covering everything from leadership theories and performance enhancement to organisational skills and emotional intelligence, it is structured to build your capability in motivating teams, handling workplace dynamics, and aligning business goals with people development. Topics such as negotiation, talent management, succession planning, and risk management are explored in depth, supported by modules on communication and corporate responsibility. You will also examine strategies for managing stress, driving change, and responding to office politics constructively. Through a structured and professionally developed curriculum, learners will develop a nuanced understanding of leadership principles and the core responsibilities that accompany managerial roles. This course encourages thoughtful, ethical, and informed leadership, enabling you to foster positive work environments and drive impactful results within any organisation. Course Modules: Module 01: Introduction to The Course Module 02: Understanding Management and Leadership Module 03: Leadership Theories Module 04: Improving Management and Leadership Performance Module 05: High Performance Teams Module 06: Motivating Employees Module 07: Organisational Skills Module 08: Talent Management Module 09: Succession Planning Module 10: Business Process Management Module 11: Communication Skills Module 12: Negotiation Techniques Module 13: Managing Meetings and Giving Feedback Module 14: Managing Change Module 15: Time Management Module 16: Stress Management Module 17: Emotional Intelligence in Leadership Module 18: Managing Conflict Module 19: Dealing with Office Politics Module 20: Risk Management Module 21: Corporate Responsibility and Ethics (See full curriculum) Who is this course for? Individuals seeking to build leadership confidence and strategic thinking. Professionals aiming to transition into management or senior roles. Beginners with an interest in leadership principles and organisational development. Team leads, supervisors, and aspiring managers across industries. Career Path Team Leader Operations Manager Human Resources Officer Department Head Business Development Manager Strategy Consultant Corporate Trainer Project Coordinator Office Manager Organisational Development Advisor

Course Overview The Mental Health Awareness Diploma offers a comprehensive exploration into the complexities of mental health, equipping learners with essential knowledge to better understand mental health issues across various stages of life. This course highlights common mental illnesses, treatments, and the societal perspectives surrounding mental health. Learners will gain a deeper appreciation of the importance of early intervention, support strategies, and the role of mental health legislation. Through studying a broad range of topics, participants will develop a heightened awareness of the challenges faced by individuals experiencing mental health conditions. By the end of the programme, learners will have a well-rounded understanding that can be applied across personal, educational, or professional settings. This course is ideal for anyone looking to foster a supportive environment within communities or workplaces, promoting wellbeing and inclusivity. Upon successful completion, learners will possess a foundation that encourages compassionate engagement with mental health issues. Course Description The Mental Health Awareness Diploma delves into key areas such as psychiatric and genetic disorders, stress, anxiety, schizophrenia, personality and mood disorders, as well as eating and sleeping disorders. The course also addresses sensitive topics like self-harm and suicide, while highlighting therapeutic interventions and medication options. Learners will explore how social attitudes, legislation, and workplace environments influence mental health care and stigma. The structured modules ensure an accessible and supportive learning journey, promoting critical thinking and empathetic understanding. Students will enhance their awareness of early signs, risk factors, and appropriate responses to mental health issues. Designed to strengthen both personal insight and professional capability, this course provides a valuable framework for contributing positively within educational, healthcare, or corporate settings. The Mental Health Awareness Diploma stands as an informative and enriching pathway for those committed to promoting mental wellness and inclusivity in their communities and professions. Course Modules Module 01: Introduction to Mental Health Module 02: Childhood and Adolescent Psychiatric and Genetic Disorders Module 03: Stress and Anxiety Disorders Module 04: Schizophrenia Module 05: Personality Disorders Module 06: Mood Disorders Module 07: Eating and Sleeping Disorders Module 08: Self-Harm and Suicide Module 09: Medication and Therapy in the Treatment of Mental Illness Module 10: Social Attitudes To Mental Illness Module 11: Mental Health Legislation and Services Module 12: Mental Health In The Workplace (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of mental health and wellbeing. Professionals aiming to improve mental health awareness within their organisations or roles. Beginners with an interest in psychology, counselling, or community care. Anyone committed to promoting inclusivity and supporting mental health initiatives. Career Path Mental Health Support Worker Counselling Assistant Human Resources and Wellbeing Officer Social Care Worker Educational Support Assistant Community Outreach Coordinator Youth Worker specialising in Mental Health Mental Health Advocate

Getting Started The BSc in Early Childhood Studies Top-Up programme provides a comprehensive education on child development, education, and care. It equips students with the knowledge and skills necessary to work effectively with young children and their families in various educational and childcare settings. This programme establishes a strong foundation for early childhood education and advocacy careers. The BSc Early Childhood Studies Top-Up is designed for individuals with Qualifi Level 4 Diploma in Early Learning and Childcare and Qualifi Level 5 Diploma in Early Learning and Childcare or equivalent qualifications.  The BSc (Hons) Early Childhood Studies programme delivers a dynamic educational experience for students aspiring to engage in early childhood education and development. This undergraduate degree programme strongly emphasises comprehending the critical stages of early childhood, spanning from infancy to primary school age. It delves into the multitude of factors that influence a child's growth and learning. Throughout the programme, students are exposed to a wide array of topics, including child psychology, early education pedagogy, child health and well-being, and the socio-cultural influences on early childhood development. The curriculum is thoughtfully crafted to nurture a deep understanding of the unique needs and challenges faced by young children and their families, equipping graduates with the knowledge and skills necessary to impact the field positively. Anglia Ruskin University's BSc (Hons) Early Childhood Studies programme offers a supportive learning environment with experienced faculty and access to cutting-edge research. Graduates from this programme are well-prepared for a diverse range of career opportunities in early childhood education, social services, child advocacy, and more. It serves as a solid foundation for individuals passionate about nurturing and shaping the future of our youngest learners. The BSc (Hons) in Early Childhood Studies Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements Qualifi Level 4 Diploma in Early Learning and Childcare and Qualifi Level 5 Diploma in Early Learning and Childcare or equivalent qualifications. A Level or Equivalent Minimum 1 Year of experience in Early Learning and Childcare. Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure BSc (Hons) in Early Childhood Studies Programme structure Early Childhood Leadership and Management Children's Rights Interdisciplinary Perspectives Leading Change in Early Childhood Contexts Early Childhood Graduate Competencies Undergraduate Major Project Delivery Methods The BSc (Hons) in Early Childhood Studies Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.