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Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Gain full proficiency in Microsoft Office and add a brand new qualification to your CV! The Microsoft Office course is the ultimate training bundle package for Microsoft Office, taking you from beginner to expert in no time. You will learn how to perform a wide range of administrative tasks which will equip you with the most in-demand skills needed to work in an office-based role. This course is a step-by-step instructor-guided course, taking you through key procedures, best practices and shortcuts. Master Microsoft Office in only one week and take your career to the next level! Learning Outcomes Attain mastery in navigating and utilising Excel 2016 for computations, formatting, and workbook management. Develop advanced word processing abilities in Word 2016, from basic formatting to publishing. Craft engaging presentations in PowerPoint 2016, integrating various media and graphics. Gain expertise in data management through Access 2016, including data modification and report generation. Enhance overall productivity by understanding and implementing Microsoft Office's efficient features. Why choose this Microsoft Office course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Microsoft Office course Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Microsoft Office course for? Individuals aiming to bolster their digital productivity skills. Professionals looking to advance their documentation and presentation prowess. Data enthusiasts wanting to harness Excel's computational capabilities. Students seeking comprehensive knowledge in Microsoft tools. Administrative staff aiming for streamlined data management. Career path Data Analyst: £25,000 - £40,000 Administrative Assistant: £18,000 - £28,000 Presentation Designer: £23,000 - £35,000 Document Controller: £22,000 - £38,000 Office Manager: £25,000 - £45,000 Database Administrator: £30,000 - £50,000 Prerequisites This Microsoft Office course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Microsoft Office course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Excel 2016 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interfact 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:16:00 Apply Number Format 00:07:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:08:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:09:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:06:00 Word 2016 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:05:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Workbooks - Microsoft Word 2016 (Beginner) Workbooks - Microsoft Word 2016 (Beginner) 00:00:00 PowerPoint 2016 PowerPoint Interface Navigate the PowerPoint Environment 00:28:00 View and Navigate a Presentation 00:15:00 Create and Save a PowerPoint Presentation 00:13:00 Use PowerPoint Help 00:10:00 Presentation Basics Select a Presentation Type 00:08:00 Edit Text 00:13:00 Build a Presentation 00:27:00 Formatting Format Characters 00:11:00 Format Paragraphs 00:16:00 Format Text Boxes 00:09:00 Inserting Options Insert Images 00:10:00 Insert Shapes 00:15:00 Working with Objects Edit Objects 00:16:00 Format Objects 00:06:00 Group Objects 00:04:00 Arrange Objects 00:07:00 Animate Objects 00:07:00 Table Create a Table 00:09:00 Create a Table 00:09:00 Insert a Table from Other Microsoft Office Applications 00:06:00 Charts Create a Chart 00:10:00 Format a Chart 00:10:00 Insert a Chart from Microsoft Excel 00:05:00 Review and Presentatin Review Your Presentation 00:11:00 Apply Transitions 00:05:00 Print Your Presentation 00:05:00 Deliver Your Presentation 00:08:00 Access 2016 Introduction to Access Orientation to Microsoft Access1 00:39:00 Create a Simple Access Database 00:10:00 Get Help and Configure Options in Microsoft Access 00:06:00 Modify Data Modify Table Data 00:17:00 Sort and Filter Records 00:05:00 Working with Queries Create Basic Queries 00:15:00 Sort and Filter Data in a Query 00:14:00 Perform Calculations in a Query 00:08:00 Access Forms Create Basic Access Forms 00:07:00 Work with Data on Access Forms 00:23:00 Working with Reports Create a Report 00:23:00 Add Controls to a Report 00:12:00 Enhance the Appearance of a Report 00:05:00 Prepare a Report for Print 00:03:00 Organize Report Information 00:15:00 Format Reports 00:12:00

Embark on a transformative journey with the 'CompTIA CySA+ Cybersecurity Analyst Course,' designed to fortify the digital frontiers of business. This comprehensive training program begins with an immersive introduction to the cybersecurity realm, setting the stage for a deep dive into the sophisticated world of threat data and intelligence. With an emphasis on real-world application, participants will gain invaluable insights into organizational security, developing the acumen to anticipate, identify, and neutralize digital threats. Mastery over vulnerability assessment tools and mitigation strategies forms the bedrock of this curriculum, providing learners with a robust skill set pivotal for the modern cybersecurity landscape. Learning Outcomes Interpret threat data to reinforce organizational security frameworks. Assess vulnerabilities using state-of-the-art tools and methodologies. Apply best practices for ensuring software and hardware assurance. Analyze security solutions for robust infrastructure management. Implement and manage incident response protocols to address potential compromises effectively. Why choose this CompTIA CySA+ Cybersecurity Analyst Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the CompTIA CySA+ Cybersecurity Analyst Course Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this CompTIA CySA+ Cybersecurity Analyst Course for? Individuals aiming to specialize in cybersecurity analysis. IT professionals seeking to broaden their cybersecurity knowledge. Organizational staff responsible for managing digital security risks. Security consultants requiring up-to-date threat intelligence expertise. System administrators looking to implement enhanced security measures. Career path Cybersecurity Analyst - £25,000 to £60,000 Vulnerability Analyst - £30,000 to £65,000 Security Operations Centre (SOC) Analyst - £32,000 to £70,000 Incident Responder - £27,000 to £68,000 Digital Forensics Specialist - £35,000 to £75,000 Information Security Consultant - £40,000 to £80,000 Prerequisites This CompTIA CySA+ Cybersecurity Analyst Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This CompTIA CySA+ Cybersecurity Analyst Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction Introduction 00:02:00 All about the Exam 00:08:00 What's New on the CompTIA CySA+ Exam? 00:05:00 Meet the Instructors 00:02:00 Thinking like the Enemy 00:09:00 Section 02: The Importance of Threat Data and Intelligence Intelligence Sources and Confidence Levels 00:08:00 Threat Indicators and Actors 00:08:00 Threat Trends 00:07:00 Intelligence Cycle and ISACs 00:06:00 Section 03: Threat Intelligence in Support of Organizational Security Attack Frameworks 00:06:00 Threat Research 00:11:00 Threat Modeling and Intelligence Sharing 00:06:00 Section 04: Vulnerability Assessment Tools Vulnerability Identification 00:07:00 Scanning Parameters and Criteria 00:09:00 Scanning Special Considerations 00:06:00 Validation 00:03:00 Remediation and Mitigation 00:08:00 Inhibitors to Remediation 00:07:00 Section 05: Threats and Vulnerabilities Associated with Specialized Technology Web Applications Scanners, Part 1 00:10:00 Web Applications Scanners, Part 2 00:05:00 Scanning 00:06:00 Configuring and Executing Scans 00:08:00 Vulnerability Scanning 00:10:00 Reverse Engineering 00:08:00 Enumeration 00:06:00 Wireless Assessment Tools 00:08:00 Cloud Assessment Tools 00:04:00 Section 06: Threats and Vulnerabilities Associated with Specialized Technology Mobile and IoT 00:10:00 Embedded and Firmware Systems (RTOS, SoC, and FPGA) 00:09:00 Access and Vehicles Risk 00:08:00 Automation and Control Risk 00:10:00 Section 07: Threats and Vulnerabilities Associated with Operating in the Cloud Cloud Models 00:07:00 Remote Service Invocation (FaaS, IaC, API) 00:10:00 Cloud Vulnerabilities 00:06:00 Section 08: Mitigating Controls for Attacks and Software Vulnerabilities Injection and Overflow Attacks 00:09:00 Authentication Attacks 00:07:00 Exploits 00:08:00 Application Vulnerabilities, Part 1 00:08:00 Application Vulnerabilities, Part 2 00:07:00 Section 09: Security Solutions for Infrastructure Management Network Architecture and Asset Management 00:09:00 Protecting Your Territory 00:05:00 Identity and Access Management 00:11:00 Encryption and Active Defense 00:08:00 Section 10: Software Assurance Best Practices Platforms 00:07:00 SOA and DevSecOps 00:09:00 Secure Software Development 00:08:00 Best Coding Practices 00:04:00 Section 11: Hardware Assurance Best Practices Trusted Hardware 00:10:00 Hardware Encryption 00:04:00 Hardware Security 00:08:00 Section 12: Data Analysis in Security Monitoring Activities Data Analytics 00:10:00 Endpoint Security 00:08:00 Recon Results, Part 1 00:13:00 Recon Results, Part 2 00:05:00 Impact Analysis 00:05:00 Collective Tools 00:09:00 Query Writing 00:07:00 E-mail Analysis, Part 1 00:10:00 E-mail Analysis, Part 2 00:08:00 Section 13: Implement Configuration Changes to Existing Controls to Improve Security Permissions 00:09:00 Firewalls 00:08:00 Intrusion Prevention Rules 00:05:00 DLP and Endpoint Detection 00:05:00 Section 14: The Importance of Proactive Threat Hunting Threat Hunting and the Hypothesis 00:06:00 Threat Hunting Process 00:07:00 Results and Benefits 00:05:00 Section 15: Compare and Contrast Automation Concepts and Technologies Workflow and Scripting 00:07:00 API and Malware Signature Creation 00:08:00 Threat Feeds and Machine Learning 00:06:00 Protocols, Standards, and Software Engineering 00:05:00 Section 16: The Importance of the Incident Response Process IR Roles and Responsibilities 00:08:00 IR Active Preparation 00:10:00 Section 17: Appropriate Incident Response Procedures Incident Response Process 00:07:00 Section 18: Analyze Potential Indicators of Compromise Network Symptoms 00:04:00 Host Symptoms 00:08:00 Application Symptoms 00:04:00 Section 19: Utilize Basic Digital Forensics Techniques Digital Forensics 00:10:00 Seizure and Acquisitions 00:05:00 Forensics Acquisition Tools 00:09:00 Mobile, Virtualization, and Cloud 00:06:00 Forensics Analysis, Part 1 00:04:00 Forensics Analysis, Part 2 00:08:00 Packet Capture 00:12:00 Section 20: The Importance of Data Privacy and Protection Data Privacy and Security 00:06:00 Nontechnical Controls 00:09:00 Technical Controls 00:08:00 Section 21: Security Concepts in Support of Organizational Risk Mitigation Business Impact Analysis 00:05:00 Risk Identification 00:05:00 Risk Calculation and Communication 00:06:00 Training 00:04:00 Supply Chain Assessment 00:04:00 Section 22: The Importance of Frameworks, Policies, Procedures, and Controls Frameworks 00:13:00 Policies and Procedures 00:05:00 Controls and Procedures 00:08:00 Verification 00:06:00 Assignment Assignment - CompTIA CySA+ Cybersecurity Analyst Course 00:00:00

Dive into the intricate world of numbers and data with our comprehensive 'Microsoft Excel & Accounting Training' course. Begin your journey by mastering the foundational elements of Microsoft Office Excel 2016, from the basics of worksheet modifications to the art of data visualisation using charts. As you progress, pivot your attention towards the meticulous realm of accounting. Here, you'll unravel the secrets of the accounting equation, immerse yourself in transaction analyses, and culminate your learning by understanding the complete accounting cycle. Whether you're looking to enhance your data management skills or embark on a career in accounting, this course is your stepping stone to success. Learning Outcomes: Acquire proficiency in utilising Microsoft Excel 2016 for data analysis, visualisation, and workbook management. Understand the core principles of accounting, including the accounting equation and transaction analysis. Demonstrate the ability to prepare financial statements and complete the accounting cycle. Implement advanced Excel features such as PivotTables, PivotCharts, and Lookup Functions. Apply knowledge in real-world scenarios, including fiscal year evaluations and spreadsheet exercises. Why buy this Microsoft Excel & Accounting Training? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Microsoft Excel & Accounting Training Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience Who is this Microsoft Excel & Accounting Training course for? Individuals aiming to bolster their data analysis and management capabilities. Aspiring accountants keen on understanding the fundamentals of the profession. Business owners desiring a deeper grasp of financial statements and accounting cycles. Students pursuing a career in finance or data management. Professionals looking to integrate Excel functionalities into their daily tasks. Career path Data Analyst: Average salary range: £25,000 - £40,000 Annually Accountant: Average salary range: £28,000 - £52,000 Annually Financial Controller: Average salary range: £40,000 - £70,000 Annually Management Accountant: Average salary range: £30,000 - £55,000 Annually Excel Specialist: Average salary range: £22,000 - £35,000 Annually Bookkeeper: Average salary range: £18,000 - £30,000 Annually Prerequisites This Microsoft Excel & Accounting Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Microsoft Excel & Accounting Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum **Microsoft Excel** Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interfact 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:16:00 Apply Number Format 00:07:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:08:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:09:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:06:00 Working with Functions Work with Ranges 00:18:00 Use Specialized Functions 00:11:00 Work with Logical Functions 00:23:00 Work with Date & Time Functions 00:08:00 Work with Text Functions 00:11:00 Working with Lists Sort Data 00:10:00 Filter Data 00:10:00 Query Data with Database Functions 00:09:00 Outline and Subtotal Data 00:09:00 Analyzing Data Create and Modify Tables 00:16:00 Apply Intermediate Conditional Formatting 00:07:00 Apply Advanced Conditional Formatting 00:05:00 Visualizing Data with Charts Create Charts 00:13:00 Modify and Format Charts 00:12:00 Use Advanced Chart Features 00:12:00 Using PivotTables and PivotCharts Create a PivotTable 00:13:00 Analyze PivotTable Data 00:12:00 Present Data with PivotCharts 00:07:00 Filter Data by Using Timelines and Slicers 00:11:00 Working with Multiple Worksheets and Workbooks Use Links and External References 00:12:00 Use 3-D References 00:06:00 Consolidate Data 00:05:00 Using Lookup Functions and Formula Auditing Use Lookup Functions 00:12:00 Trace Cells 00:09:00 Watch and Evaluate Formulas 00:08:00 Sharing and Protecting Workbooks Collaborate on a Workbook 00:19:00 Protect Worksheets and Workbooks 00:08:00 Automating Workbook Functionality Apply Data Validation 00:13:00 Search for Invalid Data and Formulas with Errors 00:04:00 Work with Macros 00:18:00 Creating Sparklines and Mapping Data Create Sparklines 00:07:00 MapData 00:07:00 Forecasting Data Determine Potential Outcomes Using Data Tables 00:08:00 Determine Potential Outcomes Using Scenarios 00:09:00 Use the Goal Seek Feature 00:04:00 Forecasting Data Trends 00:05:00 **Accounting Training** Professional Bookkeeper Introduction Professional Bookkeeper 00:09:00 Introduction to Accounting and Business Defining a Business 00:07:00 Ethics in Accounting 00:05:00 Generally Accepted Accounting Principles (GAAP) 00:10:00 The Accounting Equation The Accounting Equation 00:07:00 Transactions 00:11:00 Financial Statements 00:13:00 Analyzing Transactions The Accounting Equation and Transactions 00:16:00 Double-Entry System 00:11:00 Transactions - Journalizing 00:17:00 Journal Entries 00:38:00 Entering Information - Posting Entries Posting Entries 00:10:00 The Trial Balance 00:10:00 Finding Errors Using Horizontal Analysis 00:09:00 Horizontal Trend : Balance Sheet 00:21:00 Horizontal Trend: Income Statement 00:36:00 Adjusting Process The Purpose of the Adjusting Process 00:15:00 Adjusting Entries Adjusting Entries - Prepaid Expenses 00:13:00 Adjusting Entries - Accrued Revenues 00:10:00 Adjusting Entries - Depreciation Expense 00:09:00 Adjustment Summary Adjustment Summary - Review 00:13:00 Vertical Analysis 00:33:00 Preparing a Worksheet Preparing a Worksheet 00:06:00 Financial Statements The Income Statement 00:11:00 Financial Statements - Definitions 00:12:00 Completing the Accounting Cycle Temporary vs. Permanent Account 00:19:00 The Accounting Cycle Illustrated Accounting Cycle Illustrated - Steps 1-5 00:11:00 Accounting Cycle Illustrated - Steps 6-10 00:12:00 Fiscal Year Fiscal Year 00:09:00 Spreadsheet Exercise Spreadsheet Exercise - Steps 1-4 00:11:00 Spreadsheet Exercise - Steps 5-7 00:37:00

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Overview of Diploma in Basic Chemistry Level 3 Unleash your curiosity with our Basic Chemistry Course. In an era where science and technology underpin our lives, understanding the chemical nature of the world around us is a key skill. The UK chemical industry alone contributed £20.9bn to the economy in 2020, offering diverse opportunities for chemists. Whether your interest lies in healthcare, the environment, or manufacturing, this Basic Chemistry course provides a strong foundation. Master the ABCs of atoms, bonding, and compounds with us. Enrich your understanding and become a part of the chemical revolution. Join our Basic Chemistry Course and navigate the periodic table like a pro! This Diploma in Basic Chemistry Level 3 Course will help you to learn: Comprehend core concepts of basic and applied chemistry. Interpret chemical reactions and understand their impacts. Grasp the interplay between chemistry and energy. Assess chemical safety and laboratory hygiene protocols. Apply chemistry knowledge to environmental and industrial scenarios. This course covers the topics you must know to stand against the tough competition. The future is truly yours to seize with this Diploma in Basic Chemistry Level 3. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Diploma in Basic Chemistry Level 3 course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This course is designed for learners with a keen interest in science, particularly in understanding the world at a molecular level. It caters to those wanting to lay a solid foundation for further studies in chemistry or related fields. Moreover, anyone wishing to augment their knowledge base, perhaps for a career change or to make informed decisions about chemistry matters, would find the Course beneficial. Those in professions such as teaching, nursing, or even culinary arts, where a basic understanding of chemistry can enhance performance and outcomes, may also find this Basic Chemistry Course helpful. Requirements You don’t need any educational qualification or experience to enrol in the Diploma in Basic Chemistry Level 3 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Laboratory Technician - £18K to £27K/year. Quality Control Analyst - £20K to £35K/year. Environmental Consultant - £22K to £40K/year. Chemical Engineer - £27K to £52K/year. Research Scientist - £30K to £50K/year.

Construction Safety Level 3 Course Overview: The Construction Safety Level 3 course is designed to equip learners with the knowledge and skills required to manage health and safety on construction sites effectively. It provides an in-depth understanding of safety protocols, risk assessment, and relevant legislation. This course covers essential topics such as working at height, managing hazardous materials, and understanding the legal responsibilities of employers and employees. Upon completion, learners will have a comprehensive understanding of the measures needed to ensure a safe working environment, reducing the risk of accidents and injuries on construction sites. This qualification is ideal for those looking to enhance their career in construction safety management or health and safety roles. Course Description: This course delves into a wide range of topics crucial for maintaining safety in the construction industry. Learners will gain expertise in risk assessment, identifying common risks on construction sites, and understanding the legal framework surrounding health and safety at work. The course will cover site-specific issues such as excavation, working at height, and the proper use of work equipment. Learners will also study how to handle chemical and biological health hazards, electrical hazards, and fire risks. By completing this course, learners will be able to implement effective safety measures, manage health and safety risks, and ensure compliance with health and safety laws, creating a safer work environment for all site workers. Construction Safety Level 3 Curriculum Module 01: Managing Health and Safety Module 02: Risk Assessment and Common Risks Module 03: Health and Safety at Work and the Laws Module 04: Reporting Accidents at Work Module 05: General Site Issues Module 06: Working at Height Module 07: Excavation Work and Confined Spaces Module 08: Work Equipment Module 09: Manual and Mechanical Handling Module 10: Chemical and Biological Health Hazards and Control Module 11: Electrical Hazards and Control Module 12: Fire Hazards and Control (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of construction site safety. Professionals aiming to progress into health and safety management roles. Beginners with an interest in health and safety within the construction industry. Managers or supervisors responsible for site safety. Career Path: Construction Safety Officer Health and Safety Manager Risk Assessment Specialist Construction Site Supervisor Environmental Health and Safety Officer

Step into the captivating world of Functional Skills Maths Level 2, a course that transcends mere numbers. It's not just about equations; it's about empowering you to conquer challenges and infuse confidence into your every step. Imagine a world where percentages aren't daunting but doors opening to financial empowerment.    Functional Skills Maths Level 2 equips learners with essential mathematical competencies. This course addresses real-world challenges, empowering individuals to navigate daily life, business, and further education with confidence. Proficiency in BODMAS, decimals, ratios, and more provides tangible benefits, fostering problem-solving and decision-making skills. Students gain a competitive edge in personal and professional spheres, improving their prospects and contributing to a numerically literate society.   By mastering concepts like percentages and unitary methods, learners enhance their financial acumen, crucial for managing personal finances or pursuing business ventures. This course is a gateway to unlocking opportunities, and fostering a deeper understanding of mathematical applications in diverse contexts. The practical skills acquired are invaluable for achieving academic success, career advancement, and overall personal development.   Learning Outcomes Apply rules of BODMAS for accurate mathematical simplification. Demonstrate proficiency in working with integers and directed numbers. Master calculations involving decimals, percentages, and scientific notation. Analyse and solve problems related to profit, loss, discount, and tax. Utilise unitary methods in practical applications and problem-solving scenarios. Understand and apply concepts of ratio, proportion, and fractions effectively. Successfully estimate and approximate numerical values in real-world situations. Comprehend the principles of factors, multiples, and their mathematical relationships. Apply mathematical skills to solve mock and final exam questions effectively.   Who is this Award in Functional Skills Maths at QLS Level 2 Course For? Individuals seeking practical math skills for daily life. Students aiming for academic success and confidence in mathematics. Professionals looking to enhance their financial literacy. Entrepreneurs and business enthusiasts want sound mathematical foundations. Anyone wanting to improve problem-solving abilities through practical math.   Why Choose This Award in Functional Skills Maths at QLS Level 2 Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Administrative roles: Administrative Assistant (£18,000 - £25,000 per year) Retail positions: Retail Manager (£20,000 - £45,000 per year) Finance sector: Junior Accountant (£20,000 - £30,000 per year) Business ownership: Small Business Owner (Earnings vary widely) Further studies: Access to higher-level math courses for specialised careers.   Prerequisites This Functional Skills Maths - Level 2 is open to all, irrespective of prior qualifications. Enrolling is simple, and the course, created by experts, functions seamlessly on PCs, Macs, tablets, and smartphones. With accessibility from any location with a reliable internet connection, this course provides convenient learning options.   Certification After finishing the course content, you'll encounter a written assignment test. Upon successful completion, you can acquire a PDF certificate for a fee of £4.99. If you prefer a physical copy, you can order an original hard copy for an extra £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £75 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Integers ( Directed Numbers) Lecture 1 Introduction 00:02:00 Lecture 2 Multiplying any digit number by 11, 22, and 33 00:09:00 Lecture 3 Integers and ordering of integers 00:06:00 Lecture 4 Addition and Subtractions of Integers 00:07:00 Lecture 5 Operations on Integers 00:04:00 Lecture 6 Multiplication and Division of Integers 00:04:00 Lecture 7 Powers of Integers (Exponents) 00:04:00 Factors and Multiples Lecture 8 Complete knowledge about factors and multiples 00:06:00 Lecture 9 Divisibility tests for 2,3,4,5,6 00:07:00 Lecture 10 Divisibility rules 7,8,9,10,11 00:06:00 Lecture 11 Prime Factorization 00:06:00 Lecture 12 Highest Common Factor HCF 00:10:00 Lecture 13 Least Common Multiple LCM 00:16:00 Lecture 14 Relation between LCM and HCF 00:04:00 Fractions Lecture 15 Classification of Fractions 00:04:00 Lecture 16 Convert mixed to improper and improper to mixed fractions 00:03:00 Lecture 17 Equivalent Fractions 00:04:00 Lecture 18 Comparing Fractions after converting to like fractions 00:09:00 Lecture 19 Reducing a fraction to lowest term 00:04:00 Lecture 20 Addition and subtraction OF fractions 00:08:00 Lecture 21 Multiplication and division of fractions 00:11:00 Lecture 22 Word problems on fractions 00:16:00 Simplification Rule : BODMAS Lecture 23 BODMAS and rules to remove brackets 00:03:00 Lecture 24 Simplify expressions using BODMAS rules 00:05:00 Lecture 25 Simplify expressions involving fractions using BODMAS 00:07:00 Decimal numbers Lecture 26 Decimal numbers in relation to fractions 00:08:00 Lecture 27 Like and unlike Decimals 00:05:00 Lecture 28 Ordering of Decimal numbers 00:10:00 Lecture 29 Addition and subtraction of Decimal 00:07:00 Lecture 30 Multiplication of Decimal 00:03:00 Lecture 31 Division of Decimal 00:05:00 Rational Numbers Lecture 32 Rational number 00:02:00 Lecture 33 Representation of Rational Numbers on Number line 00:04:00 Lecture 34 Determining which fraction is terminating or non terminating 00:05:00 Lecture 35 shortcut method of writing decimal expansion of fraction to decimal 00:08:00 Approximation Lecture 36 Rounding to whole number 00:06:00 Lecture 37 Rounding to required number of decimals (1 d.p. ) 00:05:00 Lecture 38 rounding to significant digits 00:07:00 Lecture 39 Practice question on three methods of approximation 1 00:05:00 Estimation and Scientific Notation or Standard form Lecture 40 Estimation 00:05:00 Lecture 41 Scientific Notation 00:07:00 Lecture 42 Operation on numbers when they are in scientific notation 00:06:00 Percentage Lecture 43 Percentage to fraction and fraction to percentage 00:06:00 Lecture 44 Percentage of a quantity and conversation to decimal 00:06:00 Lecture 45 Expressing one quantity as percentage of another quantity 00:06:00 Lecture 46 Finding increase decrease percent 00:05:00 Lecture 47 Uses of percentages-Word Problems 00:09:00 Ratio and Proportion Lecture 48 Ratio- How to express as simple ratio 00:09:00 Lecture 49 How to compare Ratios 00:04:00 Lecture 50 Word problems on finding ratios 00:07:00 Lecture 51 To divide a given quantity into a given Ratio 00:11:00 Lecture 52 Proportion 00:04:00 Lecture 53 Practice problems on Proportion 00:06:00 Lecture 54 Continued proportion 00:06:00 Unitary Method and its Applications Lecture 55 Direct Variation ( or proportion) 00:04:00 Lecture 56 Problems based on Direct proportion 00:10:00 Lecture 57 Inverse Variation ( or proportion) 00:10:00 Lecture 58 Multiple Ratios 00:10:00 Profit , Loss, discount and Tax Lecture 59 Basics - Profit and Loss 00:04:00 Lecture 60 More practice problems on Profit & Loss 00:06:00 Lecture 61 Selling price formula and Problems 00:04:00 Lecture 62 Cost price formula and Problems 00:03:00 Lecture 63 Higher problems on Profit and Loss 00:08:00 Lecture 64 Basics - Discount.mp4 00:05:00 Lecture 65 Practice problems on Discount 00:04:00 Lecture 66 Tax 00:06:00 Mock Exam Mock Exam - Award in Functional Skills Maths at QLS Level 2 00:20:00 Final Exam Final Exam - Award in Functional Skills Maths at QLS Level 2 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

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