337 Industry courses in Paisley

NPORS Excavator as a Crane (N100)

Level 2 NVQ Diploma in Groundworks Operations

NPORS Plant Mover - Non Operational Duties (N132)

Enhance your knowledge in petroleum geochemistry with EnergyEdge's course on petroleum exploration. Enroll now!

NPORS Slinger / Signaller (N402)

NPORS Material Re - Handler (N722)

NPORS Excavator 360 (N202)

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

NPORS MEWP Boom (N108)

NPORS Industrial Counterbalance Lift Truck (N001)