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714 Industry courses in Cupar delivered Live Online

EC-Council Disaster Recovery Professional (EDRP)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is designed for: IT Professionals in the BC/DR or system administration domain, business continuity and disaster recovery consultants, individuals wanting to establish themselves in the field of IT business, continuity and disaster recovery, IT risk managers and consultants, and CISOs and IT directors. Before taking this course, some experience in the IT BC/DR domain is recommended. More info can be found here: https://www.eccouncil.org/wp-content/uploads/2017/05/edrpv3-brochure.pdf Overview EC-Council Disaster Recovery Professional (EDRP) is a comprehensive professional course that teaches students how to develop enterprise-wide business continuity and disaster recovery plans. EDRP provides the professionals with a strong understanding of business continuity and disaster recovery principles, including conducting business impact analysis, assessing of risks, developing policies and procedures, and implementing a plan. EDRP teaches professionals how to secure data by putting policies and procedures in place, and how to recover and restore their organization's critical data in the aftermath of a disaster. EDRP provides the professionals with a strong understanding of business continuity and disaster recovery principles, including conducting business impact analysis, assessing of risks, developing policies and procedures, and implementing a plan. It also teaches professionals how to secure data by putting policies and procedures in place, and how to recover and restore their organization?s critical data in the aftermath of a disaster. The program is designed to provide much needed step-by-step guidance to attendees and then tests their knowledge through case studies. EDRPv3 addresses gaps in other BC/DR programs by providing helpful templates that are applied to BC/DR efforts in an enterprise. Course Outline Introduction to Disaster Recovery and Business Continuity Business Continuity Management (BCM) Risk Assessment Business Impact Analysis (BIA) Business Continuity Planning (BCP) Disaster Recovery Planning Process Data Backup Strategies Data Recovery Strategies Virtualization-Based Disaster Recovery System Recovery Centralized and Decentralized System Recovery BCP Testing, Maintenance, and Training Additional course details: Nexus Humans EC-Council Disaster Recovery Professional (EDRP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EC-Council Disaster Recovery Professional (EDRP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

EC-Council Disaster Recovery Professional (EDRP)
Delivered OnlineFlexible Dates
Price on Enquiry

Certified IT Asset Disposal (CITAD)

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those responsible for ITAD programs and other IT professionals involved in Asset Management, resource budgeting, finance, software licensing, contract management and strategic planning. Overview Students will learn the best practices in an IT Asset Management Program and align those processes with their organizations' business practices. They will be able to manage overall ITAM programs and demonstrate in-depth knowledge, operational knowledge and competence in asset disposal and process development. The IAITAM Certified IT Asset Disposition (CITAD) course prepares individuals to manage the IT asset disposal process within an organization. Best practices in IT Asset Disposition (ITAD) are broken down from policy management, data security to chain of custody transitioning. Attendees whose job responsibilities include ITAD will take away the knowledge of how to avoid risk of data loss and public exposure that surround a breakdown in ITAD process management. ITAD best practices, financial return, data security global implications and the importance of vendor management are just a few of the topics incorporated in the CITAD course. This course exposes the attendee to numerous concepts for ITAM that are relevant for both direct application and as a means of discussion for those persons who will implement, manage and direct ITAM initiatives for their organizations. This course includes the exam for CITAD certification. Course Outline Disposition Overview Disposition and ITAM Organizational Goals for Disposition ITAM Goals for Disposition Governance of Electronic Disposal Composition of E-Scrap Waste Management Laws Foundation for Disposal Management Policy Topics Relevant to Disposition Asset Standards Benefit Disposal The Role of Automation Data Security Governance Working with Vendors Selecting Vendors Due Diligence The Removal Process Software During Disposition Decision Factors for Retirement The Disposition Processes Financial Management & Measurement Additional course details: Nexus Humans Certified IT Asset Disposal (CITAD) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified IT Asset Disposal (CITAD) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Certified IT Asset Disposal (CITAD)
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Implementing Cisco Enterprise SD-Branch v1.0 (ENSDBI)

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for System installers System integrators System administrators Network administrators Overview After taking this course, you should be able to: Describe the Cisco SD-Branch solution and its architecture Explain the hardware components of the Cisco ENCS 5400 and Cisco Catalyst 8200 Series Edge Universal Customer Premises Equipment (uCPE) Install and access the Cisco Enterprise NFVIS on Cisco ENCS 5400 Understand the VNF Lifecycle management and its deployment Identify Cisco Enterprise NFVIS Security considerations Explain the Cisco SD-WAN solution and its components Describe the Cisco ENCS orchestrations systems and Representational State Transfer (REST) APIs Deploy the Cisco ENCS using orchestrators Monitor and troubleshoot Cisco ENFV components using Cisco vManage The Implementing Cisco Enterprise SD-Branch (ENSDBI) v1.0 course is designed to teach you to understand the Cisco© Software-Defined (SD)-Branch architecture and Cisco Enterprise Network Functions Virtualization (ENFV) solution. Through a series of in-person or e-learning lectures and labs, you will learn about the supported hardware platforms with a focus on the components, installation, and upgraded workflows of the Cisco Enterprise Network Compute System (ENCS) 5400 series. Additionally, this course will help you build your skills on Virtual Network Functions (VNF) deployment and orchestration solutions on Cisco ENCS. Course Outline Introducing Cisco SD-Branch Architecture and Cisco ENFV Solution Preparing Cisco ENCS Device for Deployment Deploying VNFs on Cisco ENCS Working with Cisco ENCS Orchestration Monitoring and Managing Cisco ENFV Components Additional course details: Nexus Humans Cisco Implementing Cisco Enterprise SD-Branch v1.0 (ENSDBI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Enterprise SD-Branch v1.0 (ENSDBI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Cisco Implementing Cisco Enterprise SD-Branch v1.0 (ENSDBI)
Delivered OnlineFlexible Dates
Price on Enquiry

Commercial awareness for project staff and engineers (In-House)

By The In House Training Company

Nowadays not only do we rely on our commercial and sales staff to hit that bottom line but we expect our engineers and project teams to play their part too - not only through their engineering and management skills but by behaving in a commercially minded way in their dealings with their counterparts in customer or supplier organisations. This means understanding, amongst other things, the issues surrounding the commencement of work ahead of contract, having a clear contract baseline, recognising the broader implications of contract change, the need for timeliness and the consequences of failing to meet the contracted timetable. This practical one-day programme has been designed specifically to give engineers, project staff and others just that understanding. The course is designed principally to provide engineers and project staff with an appreciation of contractual obligations, liabilities, rights and remedies so that they understand the implications of their actions. It is also suitable for business development staff who are negotiating contracts on behalf of the business. The main focus of the day is on creating an awareness of when a situation may have commercial implications that would harm an organisation's business interests if not recognised and handled appropriately and how taking a positive but more commercial approach to those situations can lead to a more positive outcome for the business. As well as providing an understanding of the commercial imperatives the day also focuses on specific areas affecting engineers and project staff, such as the recognition and management of change, the risks when working outside the contract and managing delays in contracts. The course identifies the different remedies that may apply according to the reasons for the delay and provides some thoughts on pushing back should such situations arise. On completion of this programme the participants will: appreciate the need for contractual controls and will have a better understanding of their relevance and how they can be applied, particularly the issues of starting work ahead of contract, implementing changes and inadvertently creating a binding contract by their behaviour; have gained an understanding of the terminology and procedural issues pertaining to contracting within a programme; and be more commercially aware and better equipped for their roles. 1 Basic contract law - bidding and contract formation Purpose of a contract Contract formation - the key elements required to create a legally binding agreement Completeness and enforceability Express and implied terms Conditions v warranties The use of, and issues arising from, standard forms of sale and purchase Use of 'subject to contract' Letters of intent Authority to commit 2 Change management Recognising changes to a contracted requirement Pricing change Implementation and management of change 3 Key contracting terms and conditions By the end of this module participants will be able to identify the key principles associated with: Pricing Getting paid and retaining payment Cashflow Delivery and acceptance Programme delaysExamining some reasons for non-performance...Customer failureContractor's failureNo fault delays ... and the consequences of non-performance: Damages claimsLiquidated damagesForce majeureContinued performance Waiver clauses and recent case law Use of best/reasonable endeavours Contract termination 4 Warranties, indemnities and liability Express and implied warranties Limiting liability 5 Protection of information Forms of intellectual property Background/foreground intellectual property Marking intellectual property Intellectual property rights Copyright Software Confidentiality agreements Internet

Commercial awareness for project staff and engineers (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Online Options

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Site Management Safety Training Scheme (SMSTS) Refresher

By SMC Safety Solutions

Our Site Management Safety Training Scheme (SMSTS) refresher training courses, available both online and in-person, are designed for managers and individuals in positions of authority who completed their original SMSTS training program less than three years ago. Aims Participants will undertake a concise yet equally engaging training program covering all essential aspects of enforcing health and safety codes of practice at construction sites. Topics include in-depth discussions on risk assessments and effective methods for monitoring and managing industry-specific hazards. Instructions For online courses labeled “Remote Learning,” a tutor will deliver the training via video call. All SMSTS courses are delivered and assessed in English. Participants must have a good command of the language to successfully complete the program. Additional attendee information will be provided via email. Please ensure you check your inbox.

Site Management Safety Training Scheme (SMSTS) Refresher
Delivered in Chelmsford + 1 more or Online + more
£289

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

By SMC Safety Solutions

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively. It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites. Aims To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes. Course Content • Health and safety law and how it will apply to supervisors. • Your supervisory responsibilities in controlling site safety. • Risk assessments and the need for method statements. • Effective site inductions, toolbox talks and method statement briefings. • Monitoring site activities effectively. • Timely intervention when bad practice is identified. Prerequisites This course is for you if you are considering, or already have, supervisory responsibilities. Assessment At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role. Certificate This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors. To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken. Instructions Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call. This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course. Further attendee information will be sent in a separate email, please check your inbox

Site Supervisor Training Scheme (SSSTS) - 2 Day Course
Delivered in Stratford + 1 more or Online + more
£249

Real Estate Modelling Masterclass (Advanced Cash Flow Modelling)

4.3(5)

By Bayfield Training

This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models.

Real Estate Modelling Masterclass (Advanced Cash Flow Modelling)
Delivered in person or Online + more
£1,500

Spring Series 2025 - Organisation & Relationship Systems Coaching Training

By CRR UK

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Spring Series 2025 - Organisation & Relationship Systems Coaching Training
Delivered Online + more
£4,920

Site Supervisor Training Scheme (SSSTS) Refresher

By SMC Safety Solutions

Our CITB Online - Site Supervisors’ Safety Training Scheme (SSSTS) Refresher course is designed to give attendees a broad reminder of their responsibilities for health and safety on construction sites. Approved and endorsed by the United Kingdom Contractors Group, the SSSTS refresher course is a must for anyone who occupies a supervisory role on UKCG sites and wants to brush up on their knowledge of their legal responsibilities and the latest construction industry regulations. The SSSTS Refresher course has been created to provide existing supervisors, or those who are just entering into a supervisory role, with in-depth knowledge of health and safety legislation and procedures. If a candidate completed a full SSSTS training course up to 5 years ago, they will be required to attend a refresher programme. Prerequisites SSSTS certificates are of course valid for up to 5 years, but due to the ever-changing nature of the industry, it is recommended that staff stay up to date by enrolling on a refresher course long before the qualification expires. Instructions Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call. This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course. Further attendee information will be sent in a separate email, please check your inbox.

Site Supervisor Training Scheme (SSSTS) Refresher
Delivered in Stratford + 1 more or Online + more
£189

VIRTUAL DENTAL NURSING DIPLOMA

4.4(67)

By London Waterloo Academy

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices. Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse. Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development. How will you learn? In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning. Quarterly meetings at the Academy To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes: Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions. Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments. Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates. The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment. Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others. The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry. Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied. Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care. Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field. No previous experience required – we will teach you from A to Z. Do you need a job? Yes, you will have 3 months’ time from the start of your course to find a placement. The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it. The course is ideal for you if: You are looking for a qualification that leads to employment You intend to participate within dentistry and make a positive contribution to the dental health You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety You enjoy interacting with multidisciplinary team and different people The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations! Free services– workshops, mock exams, eRoE marking and internal moderation. Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses. Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a. When are the exams? There are two exams: 1. Multiple choice theory exam. November and March. 2. Practical exam. January and June. Record of Experience (eROE) To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk. Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy Duration – 1 year (part time) Virtual (via Zoom) classes – once a week Quarterly meetings at the Academy – date are discussed with the group in advance Next Intake/start dates (please choose one for your course to start): 21 September 2024, Saturday classes from 9am to 11am Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE) Tuition Fees – £1,400 (we offer payment plan, and accept instalments) Exam fee – £510 will be charged at the point of candidate registration with NEBDN One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00 Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

VIRTUAL DENTAL NURSING DIPLOMA
Delivered Online + more
£50 to £1,400

Digital CCTV and Remote Access Course

By Hi-Tech Training

The Digital CCTV & Remote Access course is designed to give participants a practical knowledge of integrating Analogue and Digital technologies in addition to access and control from remote locations such as laptops, tablets and mobile phones.

Digital CCTV and Remote Access Course
Delivered Online
£85 to £685

Site Management Safety Training Scheme (SMSTS) 5 day course

By SMC Safety Solutions

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries. It is endorsed by Build UK as the standard training for all construction managers. Aims To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce. Course Content To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce. Course Content • Health, safety, welfare and environmental legislation affecting your daily work • New guidance and industry best practice • Duties and responsibilities with regards to health, safety, welfare, and the environment • Safe working Prerequisites This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager. Assessment At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role. Certificate The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers. To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken. Instructions Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call. This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course. Further attendee information will be sent in a separate email, please check your inbox.

Site Management Safety Training Scheme (SMSTS) 5 day course
Delivered in Chelmsford + 1 more or Online + more
£479

IMPROVING CUSTOMER SERVICE

5.0(4)

By Improving Communications Uk

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

IMPROVING CUSTOMER SERVICE
Delivered Online + more
£327

Winter Series 2025 - Organisation & Relationship Systems Coaching Training

By CRR UK

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Winter Series 2025 - Organisation & Relationship Systems Coaching Training
Delivered Online + more
£4,920

Educators matching "Industry"

Show all 11
Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

McDonald Water Storage

mcdonald water storage

4.6(16)

Fife

When World War Two broke out the firm moved into the production of aircraft wings and it was to be peacetime before it turned its attention to plumbing, manufacturing copper cylinders and complete plumbing systems, mostly for Australia and the Middle East. As the markets for complete systems decreased McDonald Water Storage found itself expanding within the copper cylinder market. McDonald Water Storage is proud of its independent status – it is one of only a very few British independent manufacturers remaining in the plumbing and heating industry. The 1930’s saw the original company formed as McDonald Engineers by the McDonald brothers, motor and general engineers. WWII had McDonald Engineers rapidly expanding to three factories manufacturing various items for the war effort but mainly aircraft wings for Hudson Bombers and other aircraft. The end of the war saw them to move into new products such as pre-fabricated plumbing, sheet metalwork and vented copper cylinders. Financial instability in the 1960’s saw the company bought over by the Inglefield Group who employed James R Stewart (late Father of Bill, Jamie and Grandfather of David and Rachael) as managing director in 1960. JR Stewart performed a management buyout in 1973. At this time the main activities were prefabricated plumbing, vented copper cylinders (solar cylinders from 1968, foam lagging from 1971, coils from 1975), truck bodies and waste disposal skips. Due to declining markets and a recession, the decision was taken to close the steel fabricating factory in Kirkcaldy and rationalise the entire operation into the Loughborough Road, Kirkcaldy factory – concentrating wholly on copper cylinders and soon after, acquiring the BSI Kitemark. The company bought its first computer in 1986. 1990’s Huge changes! The company moved premises to Glenrothes in 1992. The POWERflow unvented system was launched the same year, soon followed by the THERMflow mains pressure thermal storage system. Jamie Stewart took over as Sales Director to support Bill Stewart as Managing Director and James Stewart became chairman. James sadly passed away and Bill also took on the role of Chairman. During the 1990’s, it was decided to pursue product specification by appointing two technical sales managers. The company website and emails were setup in 1996 one of the first in their industry to do so. In 2004 The Company bought the Amada CNC Punch Machine, our biggest capital Investment at that time. In 2006 the company self funded and built a 10,000sq.ft. factory extension to accommodate increased sales. More recently in 2018 Jamie Stewart became MD and David Stewart son of Bill, became Sales Director. The company took on a Divisional Director for England and to make it clearer to potential new customers what we do, changed our name to McDonald Water Storage and took on a full time marketing manager to spread the word! In 2020 amid the Covid strife, we celebrated our 75 year anniversary. A year of challenging trading and working conditions with the worldwide pandemic. Despite that we saw the Company all pull together to ensure not only survival, but indeed many improvements, growth and investment and several product launches with the introduction of MULTIflow, ELSOflow, WHEELIflow and COPPERtouch. A redesign and relaunch of our website was undertaken, with improved customer usability and a dedicated spares and online cylinder section.

The Scottish Fisheries Museum

the scottish fisheries museum

Fife

Situated in a wonderful collection of historic buildings on the harbour of a small and beautiful fishing port, we are a charitable trust which has become a national institution with an international reputation. Reaper & Museum Reaper & Museum Our principal aim, in all of our efforts with regard to the displays in our extensive museum and our many educational and research activities, is to excite informed interest in the development of the Scottish commercial fishing industry among people of all ages in and beyond Scotland. The core story that we have to tell is the history of how, through a constant process of innovation, the Scottish fisheries became such an important part of the lives of so many Scots. Family Baiting Lines Family Baiting Lines Our collections are truly inspiring. They permit us to exhibit wonderful examples of historic fishing boats and gear. They help us to illustrate the geography and social structures of our fishing communities. They allow us to honour their ways of life, skills, customs, dress, creativity and resilience, and to improve understanding of the various external circumstances, environmental, technological, political and commercial, which had and still continue to have such an impact upon them. We take seriously the responsibilities that come with our belonging to a very special section of Scottish society, to men and women who, over the centuries, have faced both natural and man-made adversity and yet maintained a proud tradition and a distinct, but open, culture. In celebrating their achievements, we are proud to welcome all of our visitors, young and old, to an experience that will be both highly entertaining and informative.