2800 Courses in Wokingham

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen - 1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it’s clients, it’s workforce and it’s Leaders 2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke ‘Ushering the Team Back to the Workplace’ workshop. Programme Outline Below is a template of an actual Programme that has been delivered very successfully for clients such as the NHS; Claranet; Jotun Paints & Workspace. This, however, can be modified to suit any group or size. It will be designed to reflect the Organisation’s preferred Hybrid working framework and communication systems. The options of having the innovative Real Play technique to help handle delicate conversations is especially effective. The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully. Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day. The objectives include: Making the transition back to working as a collaborative team Enhancing the Leadership skills of the team Reviewing/establishing the Hybrid working protocols Galvanising the Team spirit Maintain inclusivity among full-time; part-time and Region based team members Energising and motivational Fun! Exercise – Round the Bend The team are to follow the instructions delivered as they walk (and jump) through the route – always keeping a safe distance apart. The instructions become more complicated as they progress. Debriefing points: Dealing with Change Attention to Detail Adapting approach Optimising results Exercise - Number Crunch (3 x Cohorts of 12/13) The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline. Debriefing points: Support and co-ordination Strategy and planning Adapting approach Optimising results Tutorial – Team Dynamics Tuckman model Phases of Development towards Maturity Exercise - Juggling (3 x Cohorts of 12/13) The group(s) will be invited to optimise the number of ‘clients’ (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group’s preparation and approach to a variety ‘customers’ needs. Debriefing points: Ensuring effective communication Clarifying the approach for dealing with the unexpected Setting expectations and reviewing delivery Treating every colleague with care and respect Tutorial - Email Etiquette The primary standards – best practices ABSURD model Preparation and planning Top Tips World Cafe The team are split into 5-6 sub-groups – each with a specific review focus:- What recommendations do you have to engage the team back into the Workplace? How do we ensure the framework is efficient? What are the best ways to optimise team working strategically when most/all team members are in the office? What potential barriers are there? How do we accommodate for the Regional team members? What are the benefits to bringing the team back to the workplace? Each session has 2 – 3 rounds with each table’s ‘host’ sharing feedback for applying to the Team Action Plan – or Charter. Debriefing points: Each Syndicate’s recommendations and capture the key actions they generate 'Real Play' We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer. Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied. The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers Assign 24 x ‘Directors’ (4 for each Player – Phil & Julia – for each Real Play. Potential Real Play Scenarios: Engaging with a team member as to how the new working plans will be applied. Overcoming concerns to the new working practices/framework Addressing issues where a team member feels excluded from the teamworking practices/culture Debrief the Programme Individual Action Plans Team Priorities for application into the workplace

Team development to improve business performance. Quantifiable results. Change measured. &0+% of teams are measured as more effective after 6 months.

Join Us for a Workshop: Build Your Personal Relationship Capital We’re delighted to invite you to an in-person session with Gail Zaleski focused on developing Personal Relationship Capital—a key skill for creating and sustaining meaningful, mutually beneficial professional relationships. In this interactive workshop, you’ll explore how to recognise and leverage your own unique strengths—your abilities, resources, information, and expertise—to build strong connections that support both personal and professional growth. In this session, you’ll learn: What personal relationship capital is—and why it matters How to identify and share your unique value with others Strategies to build and maintain strong, effective relationships Techniques for fostering collaboration and trust across teams Don’t miss this opportunity to deepen your relationship-building skills and grow your impact through meaningful connections. Date: Tuesday, 13th May Time: 10:30 – 12:00 Location: Maidenhead UK Office- Room: Beech Register Now!

Join Us for a Lunchtime Talk: Protect the Pollinators! We’re excited to invite you to an engaging lunchtime session all about bees and other vital pollinators! Discover the fascinating world of these essential creatures and learn how we can all play a part in protecting them. On Wednesday, 2nd April 2025, join us in the Oak Room (first floor) or via TEAMS for an inspiring talk by our very own Matthieu Levée—conservation volunteer and chair of a wildlife community group. In this session, you’ll discover: The important role pollinators play in our ecosystem The challenges they face and why their protection matters Simple actions you can take to help protect pollinators in your local area As a special bonus, there will be a freebie giveaway for those attending in person! Date: Wednesday, 2nd April 2025 Time: 12:00 p.m. – 12:45 p.m. Location: Oak Room (first floor) or join us on TEAMS We look forward to seeing you there!

Learning@Biogen – Discover Your Development Opportunities We are excited to invite you to Learning@Biogen, a short and informative session designed to help you navigate the wide range of learning and development resources available across the organisation. Led by our global learning partner, Gail Zaleski, this session will: Introduce Biogen’s enterprise learning offerings for individuals, people managers, and leaders Show you where to access learning resources Help you begin or continue your personal and professional development journey Whether you're just getting started or looking to take your skills to the next level, this session will guide you on how to make the most of the learning opportunities at Biogen. Session Details: Date: Tuesday 13th May Time: 1:00 p.m. – 1:30 p.m. Location: Hybrid- Office Location: Room: Beech Facilitator: Gail Zaleski All employees are encouraged to attend and take the next step in their development journey.

Psychological Safety – Building Trust and Openness in Your Team We are delighted to invite you to Psychological Safety, an engaging in-person session designed to help you foster an environment where everyone feels safe to speak up, share ideas, and take interpersonal risks without fear. In this session, you will: Explore the key elements of psychological safety Assess your own trust-building strengths and areas for growth Identify practical actions to help create a psychologically safe environment within your team Led by Gail Zaleski, this workshop offers valuable insights for anyone looking to strengthen team dynamics, enhance collaboration, and build a culture of openness and mutual respect. Session Details: Date: Thursday, 15th May 2025 Time: 10:30 a.m. – 12:00 p.m. Location: In-person Facilitator: Gail Zaleski All employees are welcome and encouraged to attend this valuable development session.

We are pleased to invite you to Skilful Conversations, a dynamic and interactive session focused on strengthening your communication skills to support more effective, open, and trust-based dialogue. This session will help you: Improve the quality of interpersonal communications Foster a culture of openness and inquiry Identify and challenge assumptions and thinking patterns that hinder progress Build greater authenticity and trust in your conversations Led by Gail Zaleski, this in-person workshop is a great opportunity to develop the skills needed for more productive and meaningful conversations in the workplace. Session Details: Date: Wednesday, 14th May 2025 Time: 9:30 a.m. – 10:45 a.m. Location: Maidenhead Office- Room: Beech Facilitator: Gail Zaleski We encourage all employees to attend and take advantage of this engaging learning opportunity.

Join us for Giving and Receiving Feedback, an interactive session designed to help you build confidence in delivering timely, clear, and constructive feedback. During this session, you will: Learn techniques to deliver impactful and supportive feedback Understand how feedback supports individual and team growth Explore how to create an ongoing feedback culture This in-person session, led by Gail Zaleski, will give you the tools to communicate feedback in a way that drives performance and builds trust. Session Details: Date: Wednesday, 14th May 2025 Time: 11:00 a.m. – 12:15 p.m. Location: In-person Facilitator: Gail Zaleski All employees are welcome and encouraged to attend this practical and valuable development session.

Learning@Biogen – Discover Your Development Opportunities We are excited to invite you to Learning@Biogen, a short and informative session designed to help you navigate the wide range of learning and development resources available across the organisation. Led by our global learning partner, Gail Zaleski, this session will: Introduce Biogen’s enterprise learning offerings for individuals, people managers, and leaders Show you where to access learning resources Help you begin or continue your personal and professional development journey Whether you're just getting started or looking to take your skills to the next level, this session will guide you on how to make the most of the learning opportunities at Biogen. Session Details: Date: Thursday 15th May Time: 1:00 p.m. – 1:30 p.m. Location: Hybrid- Office Location: Room: Beech Facilitator: Gail Zaleski All employees are encouraged to attend and take the next step in their development journey.