ITIL® 4 Specialist: High Velocity IT: In-House Training The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included. What You Will Learn At the end of this course, participants will be able to: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT. Understand the digital product lifecycle in terms of the ITIL operating model. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. Know how to contribute to achieving value with digital products. Course Introduction Let's Get to Know Each Other Course Learning Objectives Target Audience Characteristics ITIL® 4 Certification Scheme Course Components Course Agenda Module-End Exercises Exam Details Introduction to High-Velocity IT High-Velocity IT Digital Technology Digital Organizations Digital Transformation High-Velocity IT Approaches Relevance of High-Velocity IT Approaches High-Velocity IT Approaches in Detail High-Velocity IT Operating Models Introduction ITIL® Perspective High-Velocity IT Aspects High-Velocity IT Applications ITIL® Building Blocks for High-Velocity IT Digital Product Lifecycle Service Value Streams Four Dimensions of Service Management ITIL® Management Practices High-Velocity IT Culture Key Behavior Patterns ITIL® Guiding Principles Supporting Models and Concepts for Purpose Ethics Design Thinking Supporting Models and Concepts for People Reconstructing for Service Agility Safety Culture Stress Prevention Supporting Models and Concepts for Progress Working in Complex Environments Lean Culture ITIL® Continual Improvement Model High-Velocity IT Objectives and Techniques High-Velocity IT Objectives High-Velocity IT Techniques Techniques for Valuable Investments Prioritization Techniques Minimum Viable Products and Services Product / Service Ownership A/B Testing Techniques for Fast Developments Basic Concepts Related to Fast Development Infrastructure as Code Reviews Continual Business Analysis Continuous Integration / Continuous Delivery (CI/CD) Continuous Testing Kanban Techniques for Resilient Operations Introduction to Resilient Operations Technical Debt Chaos Engineering Definition of Done Version Control Algorithmic IT Operations ChatOps Site Reliability Engineering (SRE) Techniques for Co-created Value Basic Concepts of Co-created Value Service Experience Techniques for Assured Conformance DevOps Audit Defense Toolkit DevSecOpsPeer Review
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This module focuses on understanding the cephalometric radiograph to: Assess the anterior cranial base Skeletal class of the mandible Position & size of the maxilla Dental Division Skeletal vertical division Air way obstruction Predominant direction of facial growth Lip angle & position You will learn:Bimler Elite® Cephalometric analysis is unique in respect of its ability to define individual patients’ skeletal and soft tissue discrepancies. You will learn how to trace your own Cephalometric x-ray, before then learning how to diagnose each factor of the completed tracing. Treatment planning is then made relatively simple. Skeletal anatomy of the oral facial complex. How the Bimler analysis can diagnose the skeletal malocclusions vs dental malocclusions. How to diagnose maxilla’s that are back and or short, and mandibles that are balanced, trapped Class II, or growing prognathic Class III. How to incorporate the Bimler analysis into appliance selection and design. How to evaluate before & after treatment Bimler tracings to determine where growth has occurred.
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Linux fundamentals training course description An introduction to using the Linux operating system with a focus on the command line. Appropriate for all versions of Linux. The starting point for all Linux work, we concentrate on the technical aspects rather than issues such as using browsers. The course is heavily practical in nature. The course can be run on any Linux distribution you wish. What will you learn Describe Linux. Log in and use Linux commands to perform a variety of tasks from manipulating and printing files to looking at and killing processes. Create and edit files with vi. Recognise the role of the administrator. Write simple shell scripts. Customise the user environment. Linux fundamentals training course details Who will benefit: Anybody who needs to use a Linux system. Prerequisites: None. Duration 3 days Linux fundamentals training course contents What is Linux? Operating systems, Linux flavours, Linux distributions, open source software. Getting started Logging in, changing passwords, logging out. Linux basics Command structure. The Linux manuals, basic commands (who, date, tty, uname, echo, banner...) Filesystem commands Home directories, manipulating files and directories, Filesystem layout, Pathnames, hard and symbolic links. Viewing files. The Linux editors ed, vi, shell escapes, .exrc Extracting data from files grep, find, cut, sort and paste... Permissions Theory, chmod, chown, newgrp.. Processes ps, kill, background processes, at, exec, priorities. Managing Linux log files. The Shell Metacharacters, piping and redirection. Basic shell scripting What are shell scripts? Simple scripts, control structures. Variables. Arguments. Customising your environment Environmental variables, stty, .profile and other startup files More shell features Bash and other shells, the history facility, command line editing, aliases, job control, miscellaneous features. Introduction to administration The root user, su. Managing users and groups Archiving files Backups, tar, cpio, dd, gzip. Linux and hardware Main hardware components, Linux device drivers. Connecting to a network IP configuration, ifconfig, ping, netstat, traceroute, dig.
PC fundamentals training course description A basic introductory course for those who have never worked with PCs before. The principle target audience is for those who will become PC support people. What will you learn Cable PCs. Perform preventive maintenance on PCs Run Windows and start applications. Use Microsoft Office applications. Customise Windows. PC fundamentals training course details Who will benefit: Anyone new to PCs. Prerequisites: None. Duration 3 days PC fundamentals training course contents PC hardware Overview of components inside a PC, cabling up a PC, preventive maintenance, cleaning mice, hardware screen controls, booting a PC. Windows overview Versions of Windows, Starting Windows, logging on, shutting down. Using Windows The desktop, the start menu and submenus, getting help, shutting down Windows, switching between applications, sizing and controlling windows, special keys on the keyboard. Accessing files and folders Folders and files, Windows explorer, IE, creating, viewing and manipulating folders, creating, viewing and manipulating files, permissions, bits and bytes, the recycle bin, undeleting and undoing, formatting floppy disks, using floppy disks DOS Accessing DOS, basic DOS commands, drives. Microsoft Office Word documents, Excel spreadsheets, emails, browsing the Internet, printing files, managing print queues. Printing Overview, printing, properties Customisation Customising the task bar, customising the start menu. The control panel, mouse and display properties, Desktop settings, setting the date and time. Networking overview Workgroups and domains, Accessing file and print resources
Data comms training course description A hands on training course introducing the concepts of data communications, moving on to covering both LAN and WAN technology. Quizzes are used extensively to ensure material has sunk in and to maximise learning time. Hands on sessions ensure that by the end of the course delegates have made cables, built LANS and WANS, configured TCP/IP, switches and routers. What will you learn Use the seven layer model to classify networking buzzwords. Build and troubleshoot Ethernet, LAN/WAN and WiFi networks Explain the difference between switches and routers. Connect networks with routers. Data comms training course details Who will benefit: Anyone who requires a technical introduction to networks. Prerequisites: None. Duration 3 days Data comms training course contents What are networks? What is data communications? What are networks? Types of network, LANs, LAN choices, WANs, WAN choices, PANs, SANs, MANs, connecting networks. Internetworks, the internet, clouds. Networks and standards Standards bodies, ISO, ITU, IEEE, IETF, OSI 7 layer reference model, TCP/IP and OSI, ping and the 7 layer model, encapsulation, fragmentation. The physical layer Transmission media: Copper, Fibre, RF, UTP, Cat 5/5e/6/7..., RJ45, straight and cross over cables. Coax, Fibre cable & connectors, SFP, MMF, SMF, radio spectrum, frequencies, ranges, noise and electrical distortion, repeaters. Hands on Cabling, ping. Bandwidth Definition, Bits, bytes, speeds, simplex, half/full duplex, a/symmetrical, aggregation, latency. Calculating bandwidth requirements. The Data Link layer Frames, classifications, standards, LAN/WAN layer 2 technologies (Point to point, virtual circuits). Ethernet What is Ethernet? 802.3, evolution from CSMA/CD, choosing cables, topologies, NICs, MAC addresses. Ethernet frame format. Hands on Analysing Ethernet frames. Ethernet switches Connecting multiple devices, switches work at layer 2, Switches vs. hubs, simultaneous conversations, full duplex, MAC address database, how switches work, switch benefits, loops, STP. Console ports. Hands on Switches and WireShark, configuring switches, broadcast storms, STP. VLANS What are VLANs, why have VLANs. Hands on The effect of VLANs on network traffic. Wireless LANs Type of wireless network. WiFi, 802.11b/g/n/ac, WiFi6, antennae, interference, 802.11 frame format, CSMA/CA, half duplex, Wireless Access Points, security. Hands on Building a WiFi network. WANS WAN architecture, WAN types, service providers, access equipment, DTE, DCE, core equipment, WANs and the 7 layer model, choosing a WAN. WAN access Point to point, multi access, Internet, phone lines, leased lines, xDSL, broadband architecture. DOCSIS, FTTH, PON, SD-WAN. Older technologies (if required): Modems, ISDN, 64k, E1, TDM. Packet switched networks Packet switching, virtual circuits, Hub & spoke, partial & full mesh, MPLS, MPLS and routers, Why MPLS? MPLS -TE, MPLS VPN, Internet VPN. Older technologies (if required). Service provider technologies Transport plane, SDH, SONET, WDM, CWDM, DWDM, DWDM architectures, OTN. TCP/IP Definition, protocols, services, internetworking, the Internet, intranets, IAB, RFCs, IP header, IP addressing, subnet masks, IPv6, TCP, UDP. Hands on IP address and subnet mask configuration. Routers What are routers? Routers vs switches, when to route and when to switch, default gateways, routing tables, static routes, routing protocols. Firewalls, how firewalls work. Hands on Router configuration, tracert. Applications Clients, servers, web, HTTP, Email, resource sharing, IM, VoIP, Video over IP, terminal emulation, ftp, ssh. Hands on telnet
UNIX fundamentals training course description An introduction to using the UNIX operating system focussing on the command line. Appropriate for all versions of UNIX. The starting point for all UNIX work, we concentrate on the technical aspects rather than issues such as using browsers. The course is heavily practical in nature. What will you learn Describe UNIX. Log in and use UNIX commands to perform a variety of tasks from manipulating and printing files to looking at and killing processes. Create and edit files with vi. Recognise the role of the administrator. Write simple shell scripts. Customise the user environment. UNIX fundamentals training course details Who will benefit: Anybody who needs to use a UNIX system. Prerequisites: None. Duration 3 days UNIX fundamentals training course contents What is UNIX? Operating systems, UNIX flavours, UNIX features. Getting started Logging in, changing passwords, logging out. UNIX basics Command structure. The UNIX manuals, basic commands (who, date, tty, uname, echo, banner...) Filesystem commands Home directories, manipulating files and directories, Filesystem layout, Pathnames, hard and symbolic links. The UNIX Editors ed, vi, shell escapes, .exrc Extracting data from files grep, find, cut, sort and paste Permissions Theory, chmod, chown, newgrp.. Processes ps, kill, background processes, at, exec, priorities. The Shell Metacharacters, piping and redirection. Basic shell scripting What are shell scripts? Simple scripts, control structures. Variables. Arguments. Customising your environment Environmental variables, stty, .profile and other startup files More shell features Bash and other shells, the history facility, command line editing, aliases, job control, miscellaneous features. Introduction to administration The root user, su and tar Archiving files Backups, tar, cpio, dd, gzip. Unix and hardware Main hardware components, Unix device drivers. Connecting to a network IP configuration, ifconfig, ping, netstat, traceroute, dig.
Advanced UNIX shell scripting training course description A follow on hands on course from the Introduction to shell programming course covering the powerful sed and awk tools along with the extra Korn shell programming features. What will you learn Use regular expressions within grep, ed and many other utilities. Use awk and sed. Integrate sed and awk into shell scripts. Recognise the role of shell scripts within the UNIX system. Write shell scripts using new Korn shell features including: The select construct Arrays Arithmetic evaluation Advanced UNIX shell scripting training course details Who will benefit: Programmers developing applications under UNIX. Administrators who need time saving utilities. Technical personnel who wish to make the most out of the Korn Shell. Prerequisites: UNIX shell scripting Duration 3 days Advanced UNIX shell scripting training course contents Regular Expressions What are REs? How can they be used? How to write REs More REs e REs Tagging, matching words, repetitions. The sed editor Basic usage: Saving output, options. sed script files, sed commands, Specifying lines to edit, Hold space and pattern space, advanced commands Awk Basic usage, nawk script files, Patterns, Records and fields, Actions if, while, do, for... System variables NF, NR, RS... Arrays Functions length, printf, cos, user defined... Using nawk in shell scripts Korn shell scripts Review of Bourne shell scripts functions... Variables typeset, manipulating strings Arrays Arithmetic evaluation the let command, (( )), typeset -i The select construct Syntax, workings, REPLY, PS3 Miscellaneous Enhanced I/O, ${10}