If you want to improve your or your team ability to resolve and reduce conflicts, feel free to check out my Training course focusing on conflict resolution.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.
If you want to improve your or your team ability to lead a team successfully, feel free to check out my Training course focusing on the keys to success to effective Leadership.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.
In this course, students will learn general strategies for planning, designing, developing, implementing, and maintaining an IoT system through various case studies and by assembling and configuring an IoT device to work in a sensor network.
This course presents an approach for dealing with security and privacy throughout the entire software development lifecycle. You will learn about vulnerabilities that undermine security, and how to identify and remediate them in your own projects.
Over the years our 2 day bushcraft course has proven to be our most popular bushcraft course. It’s been carefully designed to initiate you into the joys of outdoor living, although many of the skills that you’ll be taught are easily transferable to other outdoor activities. This 2 day bushcraft course is intended for people who would like to understand what bushcraft is all about and to learn simple, repeatable bushcraft and survival skills. This includes campers, backpackers, hikers and other outdoors people who wish to learn some of the skills required to be comfortable in the outdoors, so that you have the time to really enjoy what is around you. We have people attend who have no previous bushcraft experience as well as those with some prior experience and we can say with absolute honesty that everyone leaves knowing more than when they arrived! During your time spent with us on this bushcraft course, you will: - Learn how to safely use essential bushcraft tools including knife, folding saw and bow saw - Have plenty of practise creating a flame using matches, fire steels, fire pistons, wire wool & a battery, solar mirrors, flint & steel, chemicals and fire by friction - Carve your own honey spreader or spatula from materials you gather in our ancient woodland - Understand the pros and cons of debris shelters, where & how to build one, and sleep in one if you wish - Put up a tarp and hammock using only 3 simple knots that can be tied and untied wearing gloves (you can sleep in a hammock if you like) - Find, filter and purify your own water - Go for a woodland walk to gain an insight into some of the trees and plants around us and what they can be used for - Learn how to sharpen a knife so that it will slice through a sheet of paper - Locate and identify different natural tinders easily found in the woods - Gather your own materials and light a fire following a method that will work in all weather conditions. At the end of this bushcraft course you will have a good working knowledge of the skills needed to enjoy your time in the woods or enhance your camping or outdoor activities. About us and the venue: Jack Raven Bushcraft was founded in 2011 and we've been delivering bushcraft, craft and foraging courses since then from our 30 acre private ancient woodland on the Kent Downs in an area of outstanding natural beauty. Courses in the summer are held outdoors in our woodland camp complete with covered work areas, an outdoor kitchen and a composting loo. Courses in the winter are held in our workshop in a converted barn. What's included in the price? Included in the price is: - Breakfast and dinner - Hot and cold drinks - Tools, equipment and materials Cancellation policy Strict - Cancellation and a full refund can be obtained up to 8 weeks before the course starts
We develop tailored courses that cater to your organisation's specific workplace wellbeing goals. If you can't find what you're searching for, don't hesitate to contact us. Many of the services and courses we currently offer were developed as solutions to a client's specific requirements. Since 2019,
Introduction to Agile for Executives: In-House Training This session provides executives with an overview of Agile values and principles, the key benefits of an Agile approach, and its differences with the traditional Waterfall method. During the session, we compare and contrast the major Agile methods, with an emphasis on Scrum, as the most popular in the market. And most importantly, we present some criteria for Agile Transformation, possible certifications to pursue, and what is needed at the senior leadership level to achieve the best business results. What you will Learn At the end of this program, you will be able to: Explain the basics and benefits of using an Agile approach Describe the Scrum framework, its events, artifacts, and roles and responsibilities Illustrate an Agile approach outside of Software Development Define Scaled Agile Determine how to support an Agile transformation for your organization Getting Started Introduction Course structure Course goals and objectives Agile Introduction What is Agile? Agile benefits Agile myths and realities Overview of Agile Methods Overview of Agile methods Scrum method Lean and Kanban methods Criteria and certifications What Executives Need to Know About Agile Agile is not just for IT Agile can be scaled Agile transformation needs your support Summary and Next Steps Review Personal Action Plan
Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan