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2560 Courses in Paisley
Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong
Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines
We supply Fire Marshal, Warden, Awareness training at your location and tailor it to your work sector, as such your staff will have no travelling or subsistence expenses minimising disruption for your organisation. Our trainer will bring all materials so you only need to provide a room with a plug socket. There is a practical element with extinguishers outside using our propane burners, which are fully insured and environmentally friendly. We require approximately 4 car parking spaces for this, if you do not have enough space we provide extinguisher discharge only. The training is accredited by the Institute of Fire Safety Managers, all attendees will receive individual Electronic Certificates and our Fire Warden Quick Guide, in addition a Group Certificate will be sent with all names on for audit purposes and your central records.
