449 Courses in Nottingham

This verification of expected death training is suitable for nurses who are interested in taking on the extended role of verification of expected death within various healthcare settings.

About this Virtual Instructor Led Training (VILT)  Conducted in an interactive manner, Exploration Project Management will include presentations by the course leader, syndicate and plenary exercises, and (optional) assessment of selected participants' projects. Industry case studies will be integrated into all the presentations. The course material will include a course manual (handout) and a course workbook (for exercises). Participants are requested to bring a mini-poster (two PowerPoint slides) as background material for discussion during the course. Training Objectives By the end of this Virtual Instructor Led Training (VILT), participants will be able to: Improve the evaluation, execution and delivery of exploration projects, measured in terms of successful bids for new acreage, increased success rate and volume delivery from exploration drilling, and more rapid progress in appraisal of discoveries. Describe concepts, simple processes, workflows and analysis tools for project execution. Tools include the expert course leader's proprietary project management framework, including project framing and after-action review methodologies, templates for strategy development, decision trees, decision quality frameworks. They also include customised Excel spreadsheets for portfolio modelling, project risk assessment (in new ventures and prospect maturation) and business planning. Understand their role in (a) delivering the company's strategy, (b) contributing data and assessments to key exploration decision makers, and (c) communicating project progress and results to senior management. Target Audience The Virtual Instructor Led Training (VILT) is aimed at exploration professionals with more than 5 to 10 years of experience in the business, who would like to develop their skills for managing exploration projects and presenting the goals and results of their project work to senior management. Exploration and engineering professionals who work in exploration project teams, across the spectrum from new ventures (exploration business development), prospect identification and maturation, and appraisal of discoveries Exploration project leaders Exploration managers The VILT will also benefit professionals from well engineering, petroleum engineering, finance and planning who support exploration activities. Participants are requested to bring a mini-poster (two PowerPoint slides, each printed on A3 paper) as background material for discussion during the course. Course Level Basic or Foundation Trainer Your expert course leader draws on more than 35 years of experience managing, reviewing and directing projects in all aspects of the exploration business: from exploration business development (new ventures), through prospect maturation and drilling, to the appraisal of discoveries. He has more than 30 years' experience with Shell International, followed by 10 years consulting to NOCs in Asia Pacific, Africa and South America and independent oil companies in the United Kingdom, continental Europe and North America. Other than delivering industry training, he has worked on projects for oil & gas companies of all sizes, including independents, national oil companies and (super)-majors, private equity firms, hedge funds and investment banks, and leading management consulting firms. He is an alumnus of Cambridge University. He has M.A and Ph.D. degrees in geology and is a Fellow of the Geological Society of London as well as a respected speaker on management panels at international conferences. Professional Experience Management consultancy & executive education: Advice to investment banks, businesses and major consulting firms. Specialist expertise in upstream oil & gas, with in depth experience in exploration strategy, portfolio valuation and risk assessment. Leadership: Managed and led teams and departments ranging from 3 - 60 in size. Provided technical leadership to a cadre of 800 explorationists in Shell worldwide. Member of the 12-person VP team leading global exploration in Shell, a $3 bln p.a. business and recognised as the most effective and successful among its industry peers. Accountability & decision-making: Accountable for bottom-line results: in a range of successful exploration ventures with budgets ranging from $10's million to $100's million. Made, or contributed to, complex business decisions / investments, taking into account strategic, technical, commercial, organisational and political considerations. Corporate governance: Served as non-executive director on the Boards of the South Rub al Khali Company (oversight of gas exploration studies and drilling in Saudi Arabia) and SEAPOS B.V. (exploration deep-water drilling and facilities management). Technical & operations: Skilled in exploration opportunity evaluation, the technical de risking of prospects, portfolio analysis and managing the interface between exploration and well engineering activities. Unparalleled knowledge of the oil and gas basins of the world, and of different operating regimes and contractual structures, ranging from Alaska, Gulf of Mexico and Brazil, through to the Middle East, former Soviet Union, Far East and Australia. Safety: Following an unsatisfactory audit, became accountable for safety performance in Shell's exploration new ventures. Through personal advocacy and leadership of a small team, delivered pragmatic and effective HSE systems, tools and staff training / engagement and a dramatically improved safety record. R&D: Experience in the 3 key roles in R&D: scientific researcher, research manager, and 'customer' for R&D products. After re-defining Shell's exploration R&D strategy, led the re-structuring of the R&D organization, its interface with 'the business' and approaches to deployment and commercialization. Strategy: Accomplished at formulating competitive strategies in business, R&D and technology deployment, translating them into actionable tactics and results. Defined the exploration strategy of PDO (a Shell subsidiary in Oman) and latterly of Shell's global exploration programme. Professional education, behavioural/motivational coaching: Experienced in organisational re-design, change management, leadership education and talent development. Commercial skills: Personally negotiated drilling compensation claims, educational contracts and E&P contracts, with values of $5 million to $100+ million. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Solution-Focused Coaching Model Grow Coaching Model 0SKAR Coaching Model CLEAR Coaching Model AOR Coaching Model FUEL Coaching Model WOOP Coaching Model COACHING PROCEDURE FOR COACHING FOR CEOS: Pre-session check-in and questionnaire and assessment Mindset Analysis and introspection testing Psychological analysis Follow up for feedback and well-being and progress check-up calls Accountability Coaching Anxiety Coaching Target-driven coaching helpful for individuals with procrastination issues or issues tackling challenging career goals Leadership Coaching and Self-belief Coaching Organizational objective coaching Bring awareness to self-talk and unconscious biases 24/7 ACCESS TO YOUR COACH Coach available on Whatsapp, Phone, Zoom, and Face to Face   CEO Coaching helps coach the world’s best CEOs, executives, entrepreneurs, and companies to increase revenue and grow their business. Our coaches have extensive real-world experience in overcoming the challenges, inherent in entrepreneurship and executive leadership. Consult with a CEO coach today to receive a customized business plan that will enable you to achieve extraordinary results. We work with you by understanding the business issues and strategic imperatives of the enterprise. We then use a combination of 360 feedback (including Board members) and formal assessment tools to ensure we have a clear picture of you as an individual leader and the environment in which you need to create success. We assess your team and work with you to understand where you’ve got the capability and where the team may be vulnerable. https://relationshipsmdd.com/product/coaching-for-ceos-package/

About this Training Course Geomechanical evaluations are about the assessment of deformations and failure in the subsurface due to oil & gas production, geothermal operations, CO2 storage and other operations. All geomechanical evaluations include four types of modelling assumptions, which will be systematically addressed in this training, namely: 1. Geometrical modelling assumption: Impact of structural styles on initial stress and stress redistribution due to operations 2. Formation (or constitutive) behaviour: Linear elastic and non-linear behaviour, associated models and their parameters, and methods how to constrain these using 3. Initial stress: Relation with structural setting and methods to quantify the in-situ stress condition 4. Loading conditions: Changes in pore pressure and temperature on wellbore and field scale This 5 full-day course starts with the determination of the stresses in the earth, the impact of different structural styles, salt bodies, faulting and folding on the orientation of the three main principal stress components. Different (field) data sources will be discussed to constrain their magnitude, while exercises will be made to gain hands-on experience. Subsequently, the concepts of stress and strain will be discussed, linear elasticity, total and effective stress and poro-elasticity in 1D, 2D and 3D, as well as thermal expansion. Participants will be able to construct and interpret a Mohr-circles. Also, different failure mechanisms and associated models (plastic, viscous) will be discussed. All these concepts apply on a material point level. Next, geomechanics on the wellbore scale is addressed, starting with the stress distribution around the wellbore (Kirsch equations). The impact of mudweight on shear and tensile failure (fracturing) will be calculated, and participants will be able to determine the mudweight window stable drilling operations, while considering well deviation and the use of oil-based and water-based muds (pore pressure penetration). Fracturing conditions and fracture propagation will be addressed. Field-scale geomechanics is addressed on the fourth day, focussing on building a 3D geomechanical model that is fit-for-purpose (focussing on the risks that need evaluation). Here, geological interpretation (layering), initial stress and formation property estimation (from petrophysical logs and lab experiments) as well as determining the loading conditions come together. The course is concluded with interpretation of the field-wide geomechanical response to reservoir depletion with special attention to reservoir compaction & subsidence, well failure and fault reactivation & induced seismicity. Special attention is paid to uncertainties and formulating advice that impacts decision-making during development and production stages of a project. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives Upon completing of this course, the participants will be able to: Identify potential project risks that may need a geomechanical evaluation Construct a pressure-depth plot based on available field data (density logs, (X)LOT, FIT, RFT) Employ log-based correlation function to estimate mechanical properties Produce a simplified, but appropriate geometrical (layered, upscaled) model that honours contrasts in initial stress, formation properties and loading conditions, including Construct and interpret a Mohr-circle for shear and tensile failure Calculate the mud weight that leads to shear and tensile failure (fracturing conditions) Identify potential lab experiments to measure required formation properties Describe the workflow and data to develop a field-wide fit-for-purpose geomechanical model Discuss the qualitative impact of pressure and temperature change on the risk related to compaction, well failure, top-seal integrity and fault reactivation Target Audience This course is intended for Drilling Engineers, Well Engineers, Production Technologists, Completion Engineers, Well Superintendents, Directional Drillers, Wellsite Supervisors and others, who wish to further their understanding of rock mechanics and its application to drilling and completion. There is no specific formal pre-requisite for this course. However, the participants are requested to have been exposed to drilling, completions and production operations in their positions and to have a recommended minimum of 3 years of field experience. Course Level Intermediate Trainer Your expert course leader has over 30 years of experience in the Oil & Gas industry, covering all geomechanical issues in the petroleum industry for Shell. Some of his projects included doing research and providing operational advice in wellbore stability, sand failure prediction, and oil-shale retortion among others. He guided multi-disciplinary teams in compaction & subsidence, top-seal integrity, fault reactivation, induced-seismicity and containment. He was also involved in projects related to Carbon Capture Storage (CCS). He is the founding father of various innovations and assessment tools, and developed new insights into the root causes seismicity induced by Oil & Gas production. Furthermore, he was the regional coordinator for technology deployment in Africa, and Smart Fields (DOFF, iField) design advisor for Shell globally. He was responsible for the Geomechanical competence framework, and associated virtual and classroom training programme in Shell for the last 10 years. He served as one of the Subject Matter Expert (SME) on geomechanics, provided Technical Assurance to many risk assessments, and is a co-author of Shell's global minimun standard on top-seal integry and containment. He has a MSc and PhD in Civil Engineering and computational mechanics from Delft University of Technology, The Netherlands. Training experience: Developed and delivered the following (between 2010 and 2020): The competence framework for the global geomechanical discipline in Shell Online Geomechanical training programs for petroleum engineers (post-doc level) The global minimum standard for top-seal integrity assessment in Shell Over 50 learning nuggets with Subject Matter Experts Various Shell virtual Geomechanical training courses covering all subjects Developed Advanced Geomechanical training program for experienced staff in Shell Coaching of KPC staff on Geomechanics and containment issues on an internship at Shell in The Netherlands, Q4 2014 Lectured at the Utrecht University summer school (The Netherlands, 2020) on induced seismicity among renowned earthquake experts (Prof. Mark Zoback, Prof. Jean-Philippe Avouac, Prof. Jean-Pierre Ampuero and Prof. Torsten Dahm) (https://www.nwo.nl/onderzoeksprogrammas/deepnl/bijeenkomsten/6-10-juli-2020-deepnl-webinar-series-induced-seismicity) Lectured at the Danish Technical University summer school (Copenhagen, 2021) summer school on Carbon Capture and Storage (https://www.oilgas.dtu.dk/english/Events/DHRTC-Summer-School) Virtual Carbon Capture and Storage (CCS): Project Risks & How to Manage Them training course (October and November 2021) POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Enhance your respiratory care skills with our comprehensive course. Learn to assess, diagnose, and manage respiratory conditions for better patient outcomes.

About this training course This 5-days comprehensive training course provides not only an introduction into the issues associated with the development of the pipeline transportation of CO2 from its Capture, it's transportation, storage and usage but also provides an in depth understanding of the issues to be considered in the development, design and operations of these pipelines. The theme throughout this training course is CO2 Flow Assurance and Innovative Technologies. Each training day will consist of lectures in the morning and a hands-on workshop in the afternoon. The workshop allows the participants to appreciate the design process associated with CO2 transport and its operations. Various software will be available during the workshop to predict thermo hydraulics and associated phase flows through CO2 pipelines and the attached infrastructure. Further software to assess surge and environmental safety will also be available. The CO2 pipeline design approach will consider an integrated solution through modelling the CO2 capture system as well as the host storage facility. The participants will have a total appreciation of the methodology required to develop a CO2 transportation system and have an understanding of all of the Flow Assurance, risks, and operating issues and technology requirements. Training Objectives After the completion of this training course, participants will be able to: Understand the process required and identify data to analyse Flow Assurance for CO2 pipeline transport Review and Identify the Flow Assurance issues required to be evaluated for CO2 pipeline transport design and operations methodology. These include; Hydrates, Slugging, Corrosion, Scaling, Fluid Phase Behaviour and transient conditions Establish the studies to be undertaken for each area of CO2 transport including 'Rules of Thumb' and software to be used Comprehend the need for innovative methods and the technologies to mitigate Flow Assurance issues and the need for economics considerations Appreciate the need for an integrated analysis of the CO2 transport system from the CO2 capture to the host storage facility Gain an appreciation of the emerging and enabling technologies for CO2 transport and storage application Dive deeper into the operational strategies requirements to mitigate Flow Assurance issues Target Audience This training course is suitable and will greatly benefit the following specific groups: Reservoir Engineers Flow Assurance Engineers Thermodynamics Engineers Process and Chemical Engineers Pipeline Engineers Facilities Engineers Control and Subsea Engineers working in the Oil and Gas industries Engineers in other disciplines may attend that require an appreciation of CO2 pipeline transport Control and Subsea Engineers working in the Oil and Gas industries Engineers in other disciplines may attend that require an appreciation of CO2 pipeline transport Course Level Intermediate Training Methods The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught in their own organization. Course Duration: 5 days in total (35 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training Course delivery: The maximum number of participants allowed for this training course is 20. A basic understanding of thermo-hydraulics would be advantageous. Morning Lectures and afternoon hands-on practical workshop. Special features: PC-based simulation software demonstration Workshop for hands-on training Course References & Additional resources: 'CO2 Transport from Capture to Storage and Usage', 1st Edition Handouts Pre & Post Assessment Trainer Your expert course leader is a renowned specialist in flow assurance management for the oil & gas field developments. His expertise enables him to support the operating and contracting companies as well as financial institutions regarding due diligence on offshore development investment decisions and associated operational system risks. Technical assessment of fields for acquisition and production enhancement opportunity. He possesses specialist expertise in evaluating difficult pipeline fluids transport such as Ethylene, Carbon Dioxide and Hydrogen through feasibility studies and technical reviews for clients. He has an exceptional academic background and natural leadership abilities are supported by practical experience of diverse projects worldwide, along with numerous publications at key conferences and publication of four books. Particular interests in developing novel and innovative technologies for subsea applications to solve difficult flow assurance problem areas and improve field development economics. He has worked on major industry projects including; Concorde aircraft fuelling system, the Channel Tunnel aerodynamics and the first deep water oil field development (Foinaven) in the West of Shetland. He is also currently developing a renewable energy solar farm and carbon neutral energy crop (Miscanthus) for domestic and commercial power generation application. He has developed in-house resources including specialist oil & gas field development evaluation software for subsea and onshore field infrastructure development options including; costing and financial analysis, reservoir viability, flow assurance assessment, subsea processing and boosting technologies, flow induced vibrations, surge analysis, heat transfer and chemical injection systems. Patents: · Subsea Seabed Power Generation for Depleting Gas fields Using Renewable Energy · Gas to Liquids Absorption Technology (GTLA) for subsea and onshore Flow Assurance applications · Subsea Gas Compressor System using pigs and liquid pumps · Pressure Boosting using water injection pumps · B&W Mentor subsea multi-phase meter · Surge suppression using a contained gas method for pipeline systems POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Enhance your venepuncture skills with our comprehensive course. Learn evidence-based techniques, infection prevention measures, patient-centered communication, and ethical considerations to ensure safe and effective practices.

About this training course This 5-days comprehensive training not only an introduction into the issue associated with the development of oil and gas fields but also provides an in depth understanding of the issues to be considered in the development of these fields. The theme throughout this training course is Flow Assurance and Innovative Technologies. Each day consists of lectures in the morning and a hands-on workshop in the afternoon. The workshop allows the participants to appreciate the design process associated with field developments. Various software will be available during the workshop to predict Multiphase flows through wells, pipelines and risers, as well as evaluating reservoir production profiles using alternative technologies to develop reservoirs. Further software to assess Surge and environmental safety will also be available. The field design approach will consider an integrated solution through modelling the reservoir decline, wells, flowlines, risers and the host facility. The participants will have a total appreciation of the methodology required to develop offshore oil and gas fields and have an understanding of all of the Flow Assurance issues and technology requirements. Training Objectives After the completion of this training course, participants will be able to: Understand the process required and identify data to analyse Flow Assurance for oil and gas fields. Examine and Identify the Flow Assurance issues required to be evaluated for oil and gas fields design. These include; Wax, Hydrates, Slugging, Corrosion, Sand Erosion, Scaling and Surge. Establish the studies to be undertaken for each area of Flow Assurance including 'Rules of Thumb' and software to be used. Prioritize the need for innovative methods and the technologies to solve Flow Assurance issues and the need for economics considerations. Appreciate the need for an integrated analysis of the oil and fields from the reservoir to the host processing facility. Gain an appreciation of the emerging and enabling technologies for offshore fields application. Dive deeper into the operational strategies requirements to mitigate Flow Assurance issues. Target Audience This training course is suitable and will greatly benefit the following specific groups: Reservoir Engineers Flow Assurance Engineers Thermodynamics Engineers Process and Chemical Engineers Pipeline Engineers Facilities Engineers Control and Subsea Engineers working in the Oil and Gas industries Engineers in other disciplines may attend that require an appreciation of Flow Assurance Course Level Intermediate Training Methods The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught in their own organization. Course Duration: 5 days in total (35 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training Course delivery: This course is limited to a maximum of 20 participants only. A basic understanding of thermo-hydraulics would be advantageous. Morning Lectures and afternoon hands-on practical workshop. Special features: PC-based simulation software demonstration Workshop for hands-on training Course References & Additional resources: 'Flow Assurance for Oil and Gas Fields Production Transport', 1st Edition Handouts Pre & Post Assessment Trainer Your expert course leader is a renowned specialist in flow assurance management for the oil & gas field developments. His expertise enables him to support the operating and contracting companies as well as financial institutions regarding due diligence on offshore development investment decisions and associated operational system risks. Technical assessment of fields for acquisition and production enhancement opportunity. He possesses specialist expertise in evaluating difficult pipeline fluids transport such as Ethylene, Carbon Dioxide and Hydrogen through feasibility studies and technical reviews for clients. He has an exceptional academic background and natural leadership abilities are supported by practical experience of diverse projects worldwide, along with numerous publications at key conferences and publication of four books. Particular interests in developing novel and innovative technologies for subsea applications to solve difficult flow assurance problem areas and improve field development economics. He has worked on major industry projects including; Concorde aircraft fuelling system, the Channel Tunnel aerodynamics and the first deep water oil field development (Foinaven) in the West of Shetland. He is also currently developing a renewable energy solar farm and carbon neutral energy crop (Miscanthus) for domestic and commercial power generation application. He has developed in-house resources including specialist oil & gas field development evaluation software for subsea and onshore field infrastructure development options including; costing and financial analysis, reservoir viability, flow assurance assessment, subsea processing and boosting technologies, flow induced vibrations, surge analysis, heat transfer and chemical injection systems.

ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

Leadership and Management development, Leadership training, management training, Leadership development