2452 Courses in Nantwich

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail One X Communicator One-X Mobile IX Workplace Desktop and Mobile App Web Conferencing Collaboration System Administration Training up to Release 11 Voicemail Pro Administration Training ACCS Agent, Supervisor and Administration Training XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

All i-series handsets & 90 series handsets and Voicemail UCE/UCS Softphone UCE/UCS Mobile Apps iOS & Android iPECS ONE Softphone & Mobile Apps iOS & Android Phonelink User Web Portals (Cloud and UCP) Cloud Manager Web Portal/UCP Admin tool Cloud and UCP Attendant Consoles iCalls (Tollring) Call Centre product

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

Customized in-house plant training and refresher courses delivered by certified CPCS trainers covering a wide range of plant - forklifts, telehandlers, MEWPS, excavators and much more. Tailored to fit you or your company, this training will be a proactive step towards fostering a competent and safety-conscious workforce.

Maximise your potential with bespoke individual development

First Aid at Work Heath and safety law states that all employers should provide a safe and healthy working environment. This is even for those who are self-employed and have one employee, and all the way up to a large international business. Our course will provide delegates with the knowledge and confidence to attend any first aid situation. The First Aid at Work Training course covers the following: The Role of a First Aider Health and Safety Regulations (First Aid) Responding to an Emergency Casualty Care Unresponsive Casualty (Recovery Position) Resuscitation (CPR) Use of an AED (Automated External Defibrillator) Choking Seizures Shock Bleeding (Minor and Severe) Burns and Scalds Chest Pains (Heart Attack, Stroke) Eye Injuries Bones, Joints and Muscle Injuries Head and Spinal Injuries Allergic Reactions including Anaphylaxis Poisoning Check and Abdominal Injuries Summary Course Duration: 18 Hours - usually delivered over 2-3 days Course Validity: 3 Years - annual updates are recommended Training Availably: On or Off site

About This comprehensive course is designed to support clinical and non-clinical staff covering medical emergencies that may occur in general aspects of dental care. The course will encourage staff to learn and practice together in simulated emergencies so they know exactly what to do. Duration 7 hours Topics Basic Life Support using airway adjuncts and an AED Using universal treatment algorithms for the care of a sick infant, child or adult Using the Chain of Survival as a guide to manage a swift and calm response Using communication tools such as SBAR and RSVP Using a structured assessment approach to manage the patient Choking and airway management including suction Dealing with common medical emergencies: Asthma Anaphylaxis Cardiac Emergencies Epileptic Seizures Hypoglycaemia SyncopeIncluding the use of oxygen therapy Review and preparation of emergency medicines e.g. Auto-Injectors, Glucagon and Midazolam Review of “Emergency Drug Kit”

This comprehensive course is designed to support clinical and non-clinical staff covering medical emergencies that may occur in general aspects of dental care. The course will encourage staff to learn and practice together in simulated emergencies so they know exactly what to do. Duration 5 hours Topics Basic Life Support using airway adjuncts and an AED Using universal treatment algorithms for the care of a sick infant, child or adult Using the Chain of Survival as a guide to manage a swift and calm response Using communication tools such as SBAR and RSVP Using a structured assessment approach to manage the patient Choking and airway management including suction Dealing with common medical emergencies: Asthma Anaphylaxis Cardiac Emergencies Epileptic Seizures Hypoglycaemia Syncope - Including the use of oxygen therapy