This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result.
Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them?
Menu
Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives.
Advanced credit control skills for supervisors - 1â2 day
Basic legal overview: do's and don'ts of debt recovery - 2 hours
Body language in the credit and debt sphere - 1â2 day
County Court suing and enforcement - 1â2 day
Credit checking and assessment - 1 hour
Customer visits and 'face to face' debt recovery skills - 1â2 day
Data Protection Act explained - 1â2 day
Dealing with 'Caring Agencies' and third parties - 1 hour
Debt counselling skills - 2 hours
Elementary credit control skills for new staff - 1â2 day
Granting credit and collecting debt in Europe - 1â2 day
Identifying debtors by 'type' to handle them accurately - 1 hour
Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation /
CVAs and IVAs - 2 hours
Late Payment of Commercial Debts Interest Act explained - 2 hours
Liaison with sales and other departments for maximum credit effectiveness - 1 hour
Suing in Scottish Courts (Small Claims and Summary Cause) - 1â2 day
Telephone techniques for successful debt collection - 11â2 hours
Terms and conditions of business with regard to credit and debt - 2 hours
Tracing 'gone away' debtors (both corporate and individual) - 11â2 hours
What to do if you/your organisation are sued - 1â2 day
Other topics you might wish to consider could include:
Assessment of new customers as debtor risks
Attachment of Earnings Orders
Bailiffs and how to make them work for you
Benefit overpayments and how to recover them
Cash flow problems (business)
Charging Orders over property/assets
Credit policy: how to write one
Council and Local Authority debt recovery
Consumer Credit Act debt issues
Using debt collection agencies
Director's or personal guarantees
Domestic debt collection by telephone
Exports (world-wide) and payment for
Emergency debt recovery measures
Education Sector debt recovery
Forms used in credit control
Factoring of sales invoices
Finance Sector debt recovery needs
Third Party Debt Orders (Enforcement)
Government departments (collection from)
Harassment (what it is - and what it is not)
Health sector debt recovery skills
Hardship (members of the public)
Insolvency and the Insolvency Act
In-house collection agency (how to set up)
Instalments: getting offers which are kept
Judgment (explanation of types)
Keeping customers while collecting the debt
Late payment penalties and sanctions
Letter writing for debt recovery
Major companies as debtors
Members of the public as debtors
Monitoring of major debtors and risks
Negotiation skills for debt recovery
Old debts and how to collect them
Out of hours telephone calls and visits
Office of Fair Trading and collections
Oral Examination (Enforcement)
Pro-active telephone collection
Parents of young debtors
Partnerships as debtors
Positive language in debt recovery
Pre-litigation checking skills
Power listening skills
Questions to solicit information
Retention of title and 'Romalpa' clauses
Sale of Goods Act explained
Salesmen and debt recovery
Sheriffs to enforce your judgment
Students as debtors
Statutory demands for payment
Small companies (collection from)
Sundry debts (collection of)
Terms and Conditions of Contract
Tracing 'gone away' debtors
The telephone bureau and credit control
Taking away reasons not to pay
Train the trainer skills
Utility collection needs
Visits for collection and recovery
Warrant of execution (enforcement)