99 Courses in London

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps

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Complete Ruby programming training course description This course starts with a quick-start session and then explains the language in detail from the bottom up. Hands on sessions follow all the major sessions to reinforce the theory. What will you learn Read Ruby programs. Write Ruby programs. Debug Ruby programs. Complete Ruby programming training course details Who will benefit: Anyone wishing to program in Ruby. Prerequisites: Software development fundamentals Duration 3 days Complete Ruby programming training course contents Introduction A tour of Ruby, Try Ruby, A suduko solver in Ruby. The Structure and execution of Ruby Lexical structure, Syntactic structure, Files structure, Program encoding, Program execution. Datatypes and objects Numbers, text, Arrays, Hashes, Ranges, Symbols, True, false, and nil, Objects. Expressions and operators Literals and keyword literals, Variable references, Constant references, Method invocations, Assignments, Operators. Statements and control structures Conditionals, loops, Iterators and enumerable objects, Blocks, Altering flow control, Exceptions and exception handling, BEGIN and END, Threads, fibres and continuations. Methods, Procs, Lambdas and closures Defining simple methods, Method names, Methods and parentheses, Method arguments, Procs and lambdas, Closures, Method objects, Functional programming. Classes and modules Defining a simple class, Method visibility: public, protected, privates, Subclassing and inheritance, Object creation and initialization, Modules, Loading and requiring modules, Singleton methods and Eigenclass, Method lookup, Constant lookup. Reflection and metaprogramming Types, classes and modules, Evaluating strings and blocks, Variables and constants, Methods, Hooks, Tracing, ObjectSpace and GV, Custom control structures, Missing methods and missing constants, Dynamically creating methods, Alias chaining. The Ruby platform Strings, Regular expressions, Numbers and Math, Dates and times, Collections, Files and directories, Input/output, Networking, Threads and concurrency. The Ruby environment Invoking the Ruby interpreter, The Top-level environment, Practical extraction and reporting shortcuts, Calling the OS, Security.

The "An Understanding of Aspiration and Choking" course is designed to equip participants with essential knowledge and skills related to recognising, responding to, and managing incidents of aspiration and choking. This course is suitable for healthcare professionals, caregivers, parents, educators, and anyone interested in learning how to effectively respond to situations involving aspiration and choking.

This is a practical ‘non medical’ day for front line practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse. We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. Splitting, handling projected feelings, constancy and permanence are explored. Online Course now available via Teachable Platform – Understanding Attachment Learn at your own pace… lots of text and video support Course Category Meeting emotional needs Behaviour and Relationships Inclusion Teaching and Learning Description This is a practical ‘non medical’ day for front line practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse. Drawing from the international research and literature and our own experience over many years as educational psychologists of the challenges of children with major social and emotional needs, we will explore together what the best practice can and could look like. We explore the language of attachment and outline very practical classroom strategies. We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. We explore the feelings of being on a desolate island of relational poverty or to imagine swimming with sharks. We explore the themes of violence, anxiety and experience of being a victim as young people grow older. We look at telling lies and explore how we can respectfully understand this. We reveal the new and innovative compass of vulnerability – the cognitive errors to which some are much more vulnerable. We look at triggers, self regulation and unpack a range of strategies.  Transference and counter transference are examined along with splitting, handling projected feelings, constancy and permanence. We explore what young people with these difficulties really need from us. We also spend time looking at the emotional impact on practitioners working with children with such needs and what helps at an personal and team level. We can all do something – we do not have to wait for expert therapists to arrive!  Testimonials Very moving presentation I will always try and think behind the behaviour now It had a huge impact on all levels We all seem to need it Belonging and feelings are so important Very user friendly Excellent! Learning Objectives Increased confidence regarding developing inclusive practice for children with serious attachment needs in mainstream schools Simple understandable explanation of attachment understood Access to a wider range of practical strategies to impact on social and behavioural needs Deeper understanding of core values surrounding inclusion of emotionally disabled children Opportunity to reflect on professional attitudes and behaviour towards parents and pupils with complex emotional needs New skills, scripts and processes to make inclusion successful Who Is It For ? Practitioners working in schools and other settings with children and young people of all ages Key workers Teaching Assistants with support roles Heads and deputies SENCOs Advanced skills teachers Primary and secondary classroom teachers Parents Local authority support services Course Content The course explores the questions : How can we start to develop an understanding of children with attachment needs? What is the true impact of loss, trauma and abuse? What else can we do to go about including high profile children or young people with challenging emotional needs? What useful psychological constructs can we use to guide us? This course also explores practical strategies and language for key adults rebuilding relationships with individual pupils. This is a participative day that aims to be explorative and practical. Opportunities to develop empathy with the children of concern will be created.

Gain a comprehensive understanding of immunisation and vaccines with our "Foundations of Immunisation and Vaccines" course. Designed for healthcare professionals, public health workers, and individuals interested in immunisation, this course covers vaccine development, administration, safety, and the role of vaccines in preventing infectious diseases.

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The "Foundations of Immunisation and Vaccines for Non-Registered Practitioners" course is fully compliant with the National Minimum Standards and Core Curriculum for Immunisation Training and is designed to equip non-registered healthcare professionals with a solid understanding of immunisation concepts, vaccine administration, and the importance of vaccination in public health.

“Photography is my way of bearing witness to the joy I find in seeing the extraordinary in ordinary.” -Harold Feinstein Photography For Parents - Advanced Course Next course starts on 15th April 2024  6 week Photography course designed to help further advance your photography skill and move beyond simply capturing what's in front of you. Choose this course if you are already friends with your camera but want to learn how to shoot creatively in full manual, how to go beyond the basic composition rules and start expressing yourself through photography KEY COURSE INFO: Course type: Instructor-led or self paced Course duration: 6 weeks Course format: Online course with Interactive weekly live classes, personal photo feedback and support group WHAT YOU LEARN: In this course we build on the key photo skills we introduce in the Fundamentals Course and learn some new ones ( although completing the Fundamentals course is not a pre-requisite)  You will love this course if you want to keep growing your photographic eye, truly control your camera and start making your photos reflect who you are and who your family are. This is the course where your photography really picks up the pace. We will support and challenge you to help you find your own voice in photography. creative use of manual mode creating strong compositions low light shooting capturing emotions introduction to flash using colour in photography THIS IS THE COURSE FOR YOU IF : Are already familiar with your camera - but want to get better at using it in full manual - with no overwhelm or frantic guesswork You want to take photographs that look more polished and that truly show you what you pictured in your head - still true to your kids and who they are You want to be able to capture true emotions and express yourself through photography You want to get more creative with light and colour to elevate your images and make them shine Next course starts on 15th April 2024 The bookings for this course are not open yet - request to be added to the waiting list to be offered priority booking and Early Bird prices when the course registration opens 5 core course modules Support Facebook group Weekly online Live class Personal Feedback on your images BONUS: extra module with ideas to keep your creativity flowing BONUS: PDF course workbook HERE IS WHAT YOU WILL LEARN in this course :  This course was designed to help you grow your photography skills beyond just being able to take "nice looking photos". You will love this course if you want to keep growing your photographic eye, truly control your camera and start making your photos reflect who you are and who your family are. This is the course where your photography really picks up the pace. We will support and challenge you to help you find your own voice in photography. How do I get FULL control of my camera? - shooting in full manual - but with clarity and purpose When is the ‘correct’ exposure not the RIGHT one and why is my camera confused? And more importantly, how to fix it in camera? How do you capture genuine emotion and NOT just fake smiles? No more 'smile for Mummy' How to make your light AND SHADOWS work for you? and capture stunning images even if you think you have barely any light What makes a ‘strong image’ and how do I begin to get them more consistently? INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 1: Getting started in Manual mode First steps into shooting in full manual – understanding your exposure and metering, finding correct exposure for your subject, handling over and under exposure and adjusting your settings without even taking your camera away from your eyes. Major Takeaways: At the end of the module you will have gained full control of your camera - no more guessing game and unpredictable results with all the control going firmly to you. You will be able to understand your jump off points for different situations and how to adjust them to the changing light or environment Module 2: More on manual exposure and why your camera is often wrong Learning when the ‘correct’ exposure is not the “right exposure”, understanding and interpreting your histograms, learning how your environment can help you get the right exposure even in tricky light, dealing with challenging light situations. Major Takeaways: Knowing when to trust and not trust your camera's exposure assessment. Knowing exactly how to adjust things when the images don't turn out looking right out of the camera. Having a method to help you capture different colour accurately - especially when it comes to skin tones, or elements that are bright or dark Module 3: Powerful composition  Learning what makes a strong image and learning to create your own, consistently, with the help of our advanced composition techniques – beyond the rule of thirds. Visual storytelling and creating connection to create images which go beyond just pretty. Major Takeaways: Learning new concepts in composition - things that will help you create exiting visual flow, help with impactful storytelling and draw the viewer's eye into the image rather than away from it.  Next course starts on 15th April 2024Get your space now Module 4: No such thing as bad light There is no such thing as bad light - even with just a sliver of it you can make a statement in your images. In this module we teach you how to work with low light - through low key photography - playing with light and shadows. And we give you an introduction to Flash - for when you want to boost your existing natural light that little bit more.    Major Takeaways: You will learn how to use light and shadows to your advantage, literally learning to paint with light - letting it uncover your subject, and hide what you want to stay out of light. Much like the light module in our Fundamentals course this is very much an AH-HA lesson that will shake your photography to its core. Module 5: Photographing emotions  In this module we get under our subject's skin and focus on photographing emotions. We show you how to reply on more than facial expression to show emotions and how to use your creative toolkit, including colour theory to make the viewer see and understand the emotion felt in the moment.  Major Takeaways: Learning how to capture genuine connection with your subject and their true emotions – whether happy or mad! Going beyond the smiles or frowny faces to portray your children’s true selves and capturing the moment. Using body language and other creative means – from colour theory, editing style and more! BONUS Module 6: Your creative self Exploring various photographic styles and conventions. Learning to recognise your own strengths and weaknesses and taking steps to grow further. Bonus creative exercises to take you outof your rut and help you continue to grow your photography. In my opinion Advanced level 2 is absolute must as it expand the knowledge from level 1 to the point, that you can take photos confidently, and knowing what you do. I did it online and my teachers were superb, passionate, helpful and very flexible.  Aga Stefaniak Photography for Parents ADVANCED Book your space now: COURSE STARTS : 15th April 2024( 6 weeks incl 1 week break)COURSE COST :   £279 (payment plans available) What’s included: 6 weekly modules covering all key aspects of children’s photography, weekly live online class ( also recorded) - on Wednesday evenings personal feedback and advice on your images private support group PDF workbook Photography for Parents ADVANCED But will it work for me? - our guarantee: We know our course works. We have seen a few thousands of students go through our courses and really improve. BUT, if you find that after the first couple of modules that it just doesn't work for you, you haven't learnt anything new, it's the wrong level for you, you haven't improved, or you simply don't get on or engage with it - we will simply refund you in full. Simple as that!