594 Courses in London

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

The course covers the latest fire safety regulations and the roles and duties of employees and their responsibilities on Fire Safety. The course is designed to meet and comply with the Regulatory Reform (Fire Safety) Order 2005.

How do you manage yourself under pressure? Are there times you get hijacked by your emotions and find it hard to deal with setbacks? How good are you at dealing with change? Resilience is all about having the ability to adapt, deal with change constructively and bounce back from adversity. While some people are naturally more resilient that others it is something that can be learnt. This session focuses on helping you respond positively to the pressures and demands of work and take specific steps in building your personal resilience. Take away: Action planner for i-resilience profile. You will have the opportunity to: Gain insight into the relationship between work pressure, performance, wellbeing and resilience Explore your natural strengths and how to manage what pushes you into a less resourceful state Understand the skills and techniques that underpin the behaviours and attitudes of highly resilient people

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

Publisher Courses. With MS Publisher, combine text and photos illustrations to make professional newsletters publications. At our MS Publisher course, learn how to.

Successful Teams

Changing patterns of thinking can be challenging, I work with individuals and small groups to discover techniques that are proven methods of change, such lateral thinking techniques, Appreciative Inquiry and other methodologies to change stuck patterns.

Why Choose Garden Design Courses with Vectorworks Training Program? Designed to enhance your skills in crafting stunning garden designs. Led by certified tutors. From 2D layouts to 3D landscapes and detailed plans and visualizations. Check our Website Details: 1-on-1 training. Customize your schedule, available Mon to Sat 9 am and 7 am Call 02077202581 to book your session over the phone.   Duration: 16 hours. "You can divide this over multiple days to suit your schedule." Approach: 1-on-1 in-person or live online. Course Duration: 16 hours Course Description: This advanced Vectorworks course is tailored for individuals who already possess basic knowledge of the software and wish to enhance their skills to become proficient users. Participants will learn more advanced 2D and 3D techniques, including advanced 3D modeling, rendering, visualization, and customizing Vectorworks to suit their specific needs and workflows. The course will cover topics such as creating custom tools, working with planting plans, and integrating with AutoCAD. Course Outline: Module 1: Vectorworks Interface and Basic Concepts - Understanding the Vectorworks interface and palettes - Opening, saving, and managing files - Creating and editing objects and shapes - Utilizing Undo/Redo and Snaps for precision - Applying graphic attributes and working with dimensions Module 2: Modeling and Drawing Techniques - Exploring advanced tools and commands in detail - Integrating with AutoCAD and data exchange - Creating, modifying, and editing text - Utilizing callout text tool for annotations - Organizing information using design layers and classes Module 3: Working with Buildings and Models - Utilizing design layers and sheet layers for architectural projects - Assigning objects to layers and classes - Working with viewports and sheet layers for presentation - Drawing buildings, including walls and roofs - Setting up and rendering perspective views Module 4: Creating Site and Landscape Plans - Importing land surveys or architects' files - Drawing site surveys and working with hard landscape elements - Adding and customizing plantings using the plant tool - Editing plant definitions and creating custom plant symbols - Generating plant schedules and reports Module 5: Vectorworks Architect Features - Setting up files and scaling the drawing - Customizing text styles and dimension standards - Working with scanned images and creating site models - Designing floors, doors, and windows using standard Vectorworks elements - Creating and managing title blocks, labels, notes, and keynotes Module 6: Working Drawings and Final Project - Developing the final project with 2D and 3D elements - Applying site modifiers and stairs to the design - Generating printing layouts for presentations - Creating working drawings with detailed plans and elevations Download Vectorworks Trial https://www.vectorworks.net/trial Learning Outcomes: Master Vectorworks Tools: Proficiency in Vectorworks software, specializing in garden design features. Comprehensive Garden Design Skills: Expertise in 2D/3D modeling, plant selection, hardscapes, and irrigation systems. Professional Documentation: Create precise construction documents and visually compelling presentations. Collaboration and Project Management: Understand collaborative workflows, project management, and client communication. Job Opportunities: Landscape Designer/Architect: Design aesthetically pleasing and functional gardens for residential and commercial spaces. Garden Consultant/Horticulturist: Provide expert advice on plant selection, garden health, and sustainable practices. Entrepreneur/Educator: Start your own garden design business or teach garden design principles and techniques. Elevate your career with the Vectorworks Garden Design Course! Vectorworks Garden Design Mastery Course Course Enrollment Details: Unlock a personalized learning journey with our flexible 1-on-1 training sessions. Customize your schedule by reserving a time slot at your convenience, available Monday to Saturday between 9 a.m. and 7 p.m. Call 02077202581 to book your session over the phone. Training Duration: 16 hours. "You can divide these 16 hours over multiple days to suit your schedule." Training Approach: Experience tailored 1-on-1 sessions, either in-person or live online, providing individualized attention, customized content, flexible pacing, and comprehensive support. Live online 1-on-1 sessions via Zoom are also available. Course Overview: The Vectorworks Garden Design Mastery Course is meticulously crafted to empower participants with the expertise needed to craft exquisite garden designs using Vectorworks software. Guided by certified tutors and industry professionals, this program delivers a profound understanding of Vectorworks tools specifically tailored for garden design, enabling you to transform your landscaping ideas into breathtaking realities. Throughout the course, delve into the specialized features and functionalities of Vectorworks tailored for garden design. From 2D layouts to intricate 3D landscapes, master the art of utilizing Vectorworks to create detailed plans, visualize designs, and produce impeccable documentation for your garden projects. Tailored Training Excellence: Personalized One-to-One Guidance: Experience individualized coaching with undivided attention and customized instruction. Flexible Scheduling: Choose your preferred training slots, tailored to your schedule, even on weekends and late evenings. Post-Course Support and Comprehensive Materials: Access free online support post-training and receive detailed PDF notes and handouts for effective learning. Recognition of Achievement: Earn a Certificate of Attendance upon course completion, validating your expertise. Affordable Learning Solutions: Enjoy budget-friendly training rates without compromising on the quality of education. Tech Assistance and Referral Benefits: Receive software setup support and unlock referral discounts by recommending friends. Group Learning Perks and Tailored Courses: Avail special discounts for group sessions and experience customized training designed just for you. Elevate your skills affordably with our flexible schedules and personalized support.