585 Courses in London

This very practical one-day IACCM-approved programme enables participants to manage the process of commercial contracting and contract management effectively and efficiently to ensure value for money, improved service, and appropriate relationships. It covers a wide range of contract types in terms of risk and value. The programme empowers participants with the tools and techniques needed to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the total process of managing contracts Exploit opportunities to extract even more added value Develop appropriate relationships with contractors Understand and use a range of contracting strategies and options Measure and improve contract performance Understand the impact of legislation on contract performance 1 Welcome Introductions Aims and objectives Plan for the day 2 Contract management An overview of the contracting process, mapping the 'territory' 3 Contract managers Skills Knowledge Attributes Responsibilities 4 Critical success factors Defining successful outcomes Effective stakeholder engagement Creating a shared vision of the outcomes 5 Placing contracts How to develop an effective specification and scope of work documents How to develop a robust contracting strategy Appropriate types of contract 6 Customers and stakeholders Customer and stakeholder analysis Managing expectations and the 'shared vision' concept to ensure customer co-operation, satisfaction, and delight 7 Working with suppliers Creating and developing commercial relationships Types of relationship How to manage difficult relationships Contractor motivational issues How to use incentives 8 Negotiation and related skills Introduction to key negotiation skills Persuading and influencing skills to work with stakeholders to improve outcomes for all 9 Dealing with change Claims and variations How to challenge contractor claims and requests for variations by making use of contractual terms Specifications to prevent false claims 10 Performance improvement How to measure and improve contractor performance Developing KPI systems Using contractual terms and conditions and basic legal principles 11 Contract close The importance of effective contract close processes 12 Close Review of key learning points Personal action planning

The aim of this programme is to help attendees create better quality technical documents in an organised and efficient manner. It will give those new to the topic an appreciation of how to approach the task professionally whilst those with more experience will be able to refresh and refine their skills. The programme comprises three complementary one-day modules: The programme presents a structured methodology for creating technical documents and provides a range of practical techniques that help delegates put principles into practice. Although not essential, it is strongly advised that delegates for modules 2 and 3 have already attended module 1, or another equivalent course. Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. This course will: Explain the qualities and benefits of well written technical documents Present a structured approach for producing technical documents Review the essential skills of effective technical writing Demonstrate practical methods to help create better documents Provide tools and techniques for specification and report writing Review how technical documents should be issued and controlled Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. Module 1: Essential skills for technical writers 1 Introduction to the programme Aims and objectives of the module Introductions and interests of participants 2 Creating effective technical documents What is technical writing? how does it differ from other writing? Key qualities of an effective technical document Communication essentials and the challenges faced by technical writers The lessons of experience: how the best writers write The five key steps : prepare - organise - write - edit - release (POWER) 3 Preparing to write Defining the document aims and objectives; choosing the title Understanding technical readers and their needs Getting organised; planning and managing the process Integrating technical and commercial elements The role of intellectual property rights (IPR), eg, copyright 4 Organising the content The vital role of structure in technical documents Deciding what to include and how to organise the information Categorising information: introductory, key and supporting Tools and techniques for scoping and structuring the document Creating and using document templates - pro's and con's 5 Writing the document Avoiding 'blinding them with science': the qualities of clear writing Problem words and words that confuse; building and using a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity Using diagrams and other graphics; avoiding potential pitfalls 6 Editing and releasing the document Why editing is difficult; developing a personal editing strategy Some useful editing tools and techniques Key requirements for document issue and control Module 2: Creating better specifications 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' writing process for specifications 2 Creating better specifications The role and characteristics of an effective specification Specifications and contracts; the legal role of specifications Deciding how to specify; understanding functional and design requirements Developing the specification design; applying the principles of BS 7373 Getting organised: the key stages in compiling an effective specification 3 Preparing to write a specification Defining the scope of the specification; deciding what to include and what not Scoping techniques: scope maps, check lists, structured brainstorming The why/what/how pyramid; establishing and understanding requirements Clarifying priorities; separating needs and desires: the MoSCoW method Useful quantitative techniques: cost benefit analysis, QFD, Pareto analysis Dealing with requirements that are difficult to quantify 4 Organising the content The role of structure in specifications Typical contents and layout for a specification What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the specification Identifying and understanding the specification reader Key words: will, shall, must; building and using a glossary Writing performance targets that are clear and unambiguous Choosing and using graphics Exercise: writing a specification 6 Editing and releasing the document Key editing issues for specifications Issue and control of specifications Module 3: Writing better reports 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' technical writing process for technical reports 2 Creating better reports What is a technical report? types and formats of report The role and characteristics of an effective technical report Understanding technical report readers and their needs The commercial role and impact of technical reports Getting organised: the key stages in compiling a technical report 3 Preparing to write reports Agreeing the terms of reference; defining aims and objectives Being clear about constraints; defining what is not to be included Legal aspects and intellectual property rights (IPR) for reports Preparing the ground; gathering information and reference documents Keeping track of information: note making, cataloguing and cross referencing Tools and techniques for developing a valid and convincing argument 4 Organising the content The role of structure reviewed; some typical report structures Who needs what: identifying the varied needs of the readership What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the report Planning the storyline: the report as a journey in understanding Recognising assumptions about the reader; what they do and don't know Converting complex concepts into understandable statements Presenting technical data and its analysis; the role of graphics Presenting the case simply whilst maintaining technical integrity Exercise: writing a technical report 6 Editing and releasing the report Key editing issues for technical reports Issue and control of technical reports

The ability to influence others is a life skill but also one that has never been so critically useful at work. This one day workshop will set you on the road to discover what you need to be able to think and do that will help you take people with you. This involves learning some new tools and strategies that fit the situation you are in and making sure you use the right skills and behaviours to influence well, whether it is a single person or a room full of cynical expectant people! This workshop will enable you to: Learn about and understand influencing styles and strategies available and formulate plans and ideas on how to use them in influencing situations Understand which skills and behaviours to use to be the most effective influencer Have greater confidence in situations where they need to influence someone Use thinking, speaking and behavioural techniques that enable influencing to be effective and positive Review and evaluate learning and have an action plan to take back and implement in the workplace 1 Welcome, introductions & getting to know you and why you are here Course objectives 2 Personal objectives Introducing a learning diary 3 Gallery exercise - using images of exemplars brought by participants Plenary discussion The skills and behaviours of an exemplar influencer 4 Group task - what does your self-evaluation say? Discussion and conclusions 5 Influencing - what is it? - why do we need it? The current organisational landscape including values and behaviours the influencer operates in 6 Pit Stop - 'pull / push', 'the lost horse' and 'talking at' 7 Direct / support / delegate / coach: the different choices and approaches to choose from 8 Updating the learning diary 9 Power and types of power - its impact on influencing ability and approach and what is within your control Group task and discussion 10 The 5 influencing styles tool Series of tasks and exercises Drilling down to a personal action plan for maximising influence 11 'The person with the most flexibility has the most influence' Skills and behaviours for effective influencing Exercises and techniques that develop skills for influencing 12 Review and evaluation Action planning

These courses are designed for aspiring 3D artists, students, graduates, creative professionals, CAD designers, and anyone passionate about 3D art. Whether you're looking to launch a career, enhance existing skills, or explore new creative avenues, our courses provide comprehensive training tailored to various skill levels and interests. Check our Website Duration: 16 hours Method: 1-on-1 and Tailored content Dates and Times: Select your preferred hour from Monday to Saturday, available between 9 am and 7 pm. CAD and 3D Studio Max Training Course Duration: 16 hours Course Outline: Introduction to AutoCAD Familiarizing yourself with the AutoCAD interface Navigating the drawing environment Mastering fundamental 2D geometry creation Exploring essential drawing tools and commands Introduction to blocks and symbols for efficient design Advanced AutoCAD Techniques Delving into advanced drawing methods Proficiently manipulating and editing 2D geometry Crafting custom symbols and blocks for enhanced productivity Working with text and annotations for clear communication Utilizing layers and line types for organized design 3D Modeling in AutoCAD Venturing into the world of 3D modeling Precision crafting of 3D solids and surfaces Seamless modification and manipulation of 3D geometry Crafting custom materials and textures for realistic designs Effective utilization of AutoCAD's lighting and camera systems Introduction to 3ds Max Embracing the 3ds Max interface and configuring the workspace Proficiency in navigating within 3ds Max Understanding the viewport for optimized design Exploring basic 3D modeling techniques in 3ds Max Materials and Textures in 3ds Max Application and modification of textures for enhanced designs Mastering the art of UVW mapping for precise texturing Utilizing the material editor for creative freedom Crafting custom materials aligned with your design vision Harnessing the power of Vray materials for lifelike renders Lighting in 3ds Max Introduction to various lighting techniques Grasping light properties for impactful designs Strategic setup of lights to enhance scenes Illuminating scenes with Vray lights Cameras in 3ds Max Mastery of camera systems in 3ds Max Exploring camera properties for cinematic effects Creating animations with cameras for dynamic scenes Utilizing Vray cameras for stunning renders Rendering in 3ds Max Unveiling the art of rendering Utilizing Vray Global Illumination for realistic lighting Leveraging Vray Physical Cameras for precise control Enhancing scenes with Vray HDRI Lighting Following a Vray Rendering Workflow for professional results Advanced Modeling Techniques Proficiency in crafting complex geometry Utilizing modifiers for intricate designs Exploring polygonal modeling for versatile creations Creating both organic and inorganic models with expertise Unleashing the potential of advanced modeling techniques Projects Application of acquired skills to create real-world scenes Designing a detailed interior scene with meticulous attention Crafting a visually impactful exterior scene Creating a complex scene featuring multiple objects and materials Course Requirements: A computer with AutoCAD and 3ds Max installed Basic knowledge of computer operations A keen interest in 2D and 3D modeling and design Course Goals: Upon course completion, you will possess a comprehensive understanding of AutoCAD and 3ds Max, enabling you to craft intricate 3D scenes enriched with advanced materials, textures, lighting, and rendering. These newfound skills empower you to advance your capabilities in both 2D and 3D modeling and rendering. Upon successful completion of this comprehensive AutoCAD and 3ds Max training, participants will attain the following skills: AutoCAD Proficiency: Mastery of 2D geometry, drawing tools, and symbols. Advanced AutoCAD Techniques: Expertise in editing, custom blocks, text, and layers. 3D Modeling in AutoCAD: Competence in crafting 3D solids, textures, and lighting. Introduction to 3ds Max: Proficient navigation of the interface and fundamental 3D modeling. Materials and Textures: Application and customization of textures using Vray. Lighting and Cameras: Mastery of lighting and camera systems within 3ds Max. Rendering: Production of high-quality renders through Vray. Advanced Modeling: Proficiency in handling complex geometry and creating organic models. Real-World Projects: Capability to design interiors, exteriors, and intricate scenes. Skills Acquired: Mastering 3D Modeling Techniques in 3D Studio Max Advanced Texturing and Material Application Skills Proficiency in Lighting and Rendering Techniques Expertise in Animation and Keyframe Techniques Comprehensive Scene Composition and Camera Setup Knowledge Career Opportunities: Senior 3D Modeler Experienced CAD Designer Lighting and Rendering Specialist Animation Director Architectural Visualization Expert Upon completing our 3D Studio Max and CAD Courses, students will acquire advanced 3D modeling, animation, and CAD design skills, paving the way for rewarding careers in roles such as Senior 3D Modeler, CAD Designer, Lighting Specialist, Animation Director, and Architectural Visualization Expert. You will gain access to the following benefits: An Autocad and 3ds Max Certificate of Attendance. A comprehensive PDF training guide for 3ds Max and CAD. Real-time feedback during sessions, with the option to record them as video archives. We offer the following advantages: Price guarantee to ensure the best value for your investment. Personalized one-on-one training for focused learning. Flexible scheduling options available seven days a week, from 9 am to 7 pm. Lifetime email and phone support for ongoing assistance. Assistance with software installation and computer setup. Referral discounts and special offers on group training courses.

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Managing Project Scope Although scope is just one part of a project's competing constraints, it has a direct bearing on your project's cost and schedule outcomes. In this course, you will explore and practice straightforward, specific tools and techniques required to effectively manage scope at each phase of the project life cycle. You will also discover common pitfalls and best practices that can significantly hinder or foster the probability of project success. Although scope is just one part of a project's competing constraints, it has a direct bearing on your project's cost and schedule outcomes. So effectively managing project scope is critical, requiring constant vigilance and discipline throughout the entire project life cycle. This especially includes the avoidance of scope creep, a major challenge to deliver successful projects. In this course, you will explore and practice straightforward, specific tools and techniques required to effectively manage scope at each phase of the project life cycle. You will also discover common pitfalls and best practices that can significantly hinder or foster the probability of project success. What you Will Learn At the end of this program, you will be able to: Recognize the relationships among project management deliverables, scope management, stakeholders, and project success Explain the spectrum of interactive processes and documentation impacting scope during the project life cycle Generate an inventory of common pitfalls and best practices during scope management phases Create and develop realistic deliverables reflecting critical phases of scope management, based on a real-world case study Foundation Concepts What is project scope? Project scope management Progressive elaboration and project life cycle Stakeholder management and communication Progressive Elaboration of Scope Progressive elaboration and SDLC example Elaboration process before project initiation Elaboration process after project initiation Developing the WBS, requirements document, & PSOW Monitoring and Controlling Scope Why project control? Project control process & the PM role Control scope Validate scope Project Closeout Project closure overview Close project or phase & scope management Evaluation and lessons learned

Basics to Essential Photoshop Skills Course, Master retouching, layers, color, correction, shapes, and symbols. Delve into graphic design, photo editing, and digital art. Elevate your skills from beginner to pro, gaining expertise in UX strategies, ensuring your websites are impactful and user-friendly. Click here for more info: Website Duration: 16 hours Method: Personalized 1-on-1 sessions ensure individual attention. Schedule: Customize your learning with pre-booked sessions available Monday to Saturday, from 9 am to 7 pm. Module 1: Introduction to Photoshop (2 hours) Understanding the Photoshop interface and workspace Navigating tools, panels, and menus Essential keyboard shortcuts for efficient workflow Introduction to different file formats and their uses Module 2: Basic Image Editing Techniques (2 hours) Cropping, resizing, and straightening images Color adjustments and corrections using adjustment layers Removing blemishes and distractions with healing tools Introduction to layers and blending modes Module 3: Advanced Image Manipulation (2 hours) Creating composite images with layer masks Utilizing advanced selection tools for precise editing Applying filters and special effects for creative enhancements Mastering text and typography in Photoshop Module 4: Graphic Design and Layout (2 hours) Designing banners, posters, and social media graphics Working with shapes, gradients, and patterns Creating visually appealing typography compositions Introduction to vector graphics and custom shapes Module 5: Web and UI Design (2 hours) Designing user interfaces for websites and applications Creating web-ready graphics and optimizing images Prototyping interactive elements and buttons Designing responsive layouts for various devices Module 6: Introduction to 3D and Animation (2 hours) Creating 3D objects and text Basic 3D manipulation and lighting effects Introduction to animation with the Timeline panel Exporting animations and interactive multimedia Module 7: Project-Based Learning (2 hours) Applying learned techniques to real-world projects Designing a digital artwork, website mockup, or social media campaign Receiving instructor feedback for skill refinement Final presentation of completed projects and portfolio building Upon completing our personalized Photoshop Mastery course, you'll: Master Tools: Excel in Photoshop's essential and advanced tools, including image manipulation and graphic design techniques. Design Expertise: Develop skills in creating compelling graphics, web layouts, and interactive UI designs. 3D & Animation Skills: Understand 3D manipulation, lighting, and basic animation techniques. Career Opportunities: This course prepares you for roles such as Graphic Designer, Web/UI Designer, Digital Artist, Photo Retoucher, 3D Artist, or Entrepreneur in the design industry. Dive deep into the world of Photoshop with our exclusive 1-on-1 training program. Tailored to your pace and skill level, this course offers a comprehensive understanding of Photoshop's essentials and advanced features. From image editing to graphic design and 3D manipulation, master Photoshop with personalized attention and hands-on guidance. Key Details: Personalized Attention: Enjoy dedicated 1-on-1 sessions with an experienced Photoshop instructor, ensuring focused learning and personalized guidance. Tailored Curriculum: The course content is customized based on your goals, allowing you to explore specific areas of interest and address individual challenges. Flexible Scheduling: Schedule sessions at your convenience, accommodating your busy lifestyle. Choose from weekdays or weekends, morning or evening, for a flexible learning experience. Hands-on Learning: Engage in practical, real-time exercises and projects tailored to your interests, reinforcing your skills and boosting confidence. In-depth Exploration: Cover a wide range of topics, including image editing, graphic design, 3D manipulation, web design, and more, delving deep into each area for a thorough understanding. Interactive Q&A: Participate in interactive Q&A sessions during each class, clarifying doubts and gaining valuable insights from your instructor. Lesson Recordings: Access recordings of your sessions for review and reinforcement, ensuring you grasp every concept and technique thoroughly. Ongoing Support: Benefit from continuous email support even after the course completion, receiving guidance on projects and addressing any post-training queries. Solid Foundation: Develop foundational Photoshop skills, mastering essential techniques for image editing and graphic design. Versatile Editing: Learn retouching, color correction, and photo enhancement for professional-quality results. Efficient Workflow: Optimize your work with layer management, non-destructive editing, and time-saving tricks. Creative Mastery: Harness Photoshop's power to create digital art, manipulate images, and design stunning graphics. Real-world Application: Apply skills to diverse projects like photo editing, web design, and social media graphics. Flexible Review: Access recorded lessons for convenient review of specific techniques or workflows. Lifelong Support: Enjoy lifetime email assistance for guidance, questions, and clarifications even after course completion.

It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government. Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this. Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support. By the end of the course participants will: Understand the roles, responsibilities, processes and procedures in place for working with Elected Members Be able to identify the best way to approach potentially sensitive issues Understand the skills and behaviours required for working effectively with Members Be able to deploy their influencing skills more successfully Review their learning and have an action plan to take back and implement at work Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. 1 Introduction Welcome and introductions Objectives and programme overview 2 Working in a political environment What is political awareness? Contact and experience with Members Importance of the role of Members 3 Why be an Elected Member? Perceptions of what Elected Members are and do Values of Members and their motivations for doing what they do 4 Political decision-making in local government Current challenges and drivers affecting the organisation / the council Roles and responsibilities of Officers and Members Centrality of Members' strategic role 5 (Option) A day in the life of an Elected Member An Elected Member gives a talk about what they do 6 Having a beneficial relationship between Officers and Members 7 Member / Officer communication Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc) Response times and requirements Procedures required by Heads of Service [if appropriate] 8 Influencing styles and strategies Different forms of power and how they impact Developing an appropriate 'influencing style' Exploring strategies for improving communication and influencing at work 9 Review and evaluation Review and evaluation of learning Personal action plans

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning