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Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

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A course for those lacking a property-specific education or requiring a broader perspective. About Who Could Benefit?   A 2-day dynamic course providing a solid knowledge foundation explaining the property industry. The course is for those who work with property clients or those who work in property and lack formalised property training or have a one-sided background. This course is available in-house on demand. The on-line course suits those new to property as well as those who have worked in the industry for many years looking to dot the is and cross the ts, as well as broaden their knowledge base and understanding. We have taught across the ranges of age and seniority. A senior practitioner teaches from their real-life experience using captivating examples and anecdotes. We bring theory to life! A shorter, more general curriculum of just 1 day is available (see Introduction to Property). Both courses are available to be taught in-house as well. Trainer: Kaushik Shah Modules Understanding Property (2 day course) This course provide a captivating overview of the property industry and teaches foundation knowledge in just 2 days. We tackle lots of jargon along the way in a very engaging manner. This course provides a solid grounding in a great many aspects of the real estate industry. Day 1 provides foundation and leasing knowledge. We look at how companies design, build and lease-up, what drives trends and property cycles, and how things are changing within the industry. In day 2 we concentrate on the investment side and look at how companies finance, service, value and invest in real estate as well as the how and why of companies and individuals investing in certain types. We also delve into how residential, retail, offices, industrial and other asset types differ, including across countries. The course explains the lettings and investment aspects, how it all fits together and how things work. All is explained in context with lots of examples so delegates can relate it to their own job. This course enables you to understand what your colleagues and clients do, what they want and the jargon they use. Real-life case studies on both days tie everything back together. See below for a brief overview of content. For full course content click the ‘see content’ button below Day 1: Foundation & leasing knowledge • Property needs occupiers to thrive • Asset types • Insight into real market drivers & dynamics • Asset-specific considerations • Traditional property job roles demystified • The Property Industry is Changing • ESG – Overview, frameworks, tools, regulation, overlaps & jargon • Property Jargon • The letting process • How lease events differ by property type • Case Study Day 2: real estate investment • How letting income translates into investment value • Valuations explained • Investment Jargon • Understanding Investors • Where does property fit in as an investment amongst other asset classes? • Why invest in property? • Routes to CRE investment – investment options and fund names unpicked • Risks • Investment fund structuring • Case study To book this course or enquire about the next course date, please email kaushik@propertyoverview.co.uk or fill in our booking form Next Date Available: Tue 18 + Wed 19 June 2024 | Location: London or on-lineIn-house course ‘Introduction to Property’ Tailor-made foundation knowledge course for those working in property or with property clients. The course is designed by a senior practitioner with hands-on experience who understands what clients want. An extensive selection of course modules exist (check out the content of the 2-day course) and content can be created, added to or abbreviated as required, or worked around your business product. See content Pricing Find the best price.   Property Overview offers competitively priced on-line training courses with unique practitioner-led content. Applied, relevant content leads to greater impact and value-for-money. Pricing below is shown for on-line public courses for individual bookings, and for on-line in-house courses. For bookings of 4 or more staff an in-house course is recommended, also as the content can be tailored around your needs and your products or services. To book one or two individual places please fill in the booking form, otherwise email kaushik@propertyoverview.co.uk Understanding Property (2 day course) £1,150 + VAT • Per Person at a public course + UK VAT where applicable• Course also available to be taught in-house• Prices upon application for courses taught abroad face-to-face.• Available as on-line course across the world at no extra cost.In-house course ‘Introduction to Property’ £3,025 for 8 hrs, £4,240 for 1.5 days £5,335 for 2 days • UK VAT @ 20% where applicable• Includes up to 6 attendees, surcharge at £60 per day or £62.5 per 1.5 days per additional attendee + VAT• Modules can run across several days on-line, fitting into diaries better• Prices upon application for f2f courses taught abroad

Early Years Room Leader Training.

Unlock a Rewarding Path as a Dementia Advocate Are you ready to make a difference by understanding and supporting individuals with Dementia? Embark on a fulfilling journey of advocacy through our comprehensive Dementia training courses – Dementia Champion and Dementia Interpreters. This course is an advanced level of training with innovative practical elements and teachings from experts which will change your approach and better your service. You will also be able to display your team’s achievements with pins and certificates that will differentiate you from other services. So often we have training that takes care of the physical elements of our service users but this truly explores how to take care of emotional and cognitive health, ensuring that you are catering to your service users at all levels. Dementia Champion Course £1000 + VAT Modules: What Dementia is and what it isn’t Living with Dementia What causes Dementia? Diagnosis and who can help Common difficulties and how to help The emotional impact of Dementia Positive communication Duration 3 Full Days Maximum Delegates 12 for face-to-face or unlimited for virtual Location Location: We can travel to any UK location for your convenience. *Note: Price may vary based on travel distance. Full Day - Dementia Interpreters Course £800 + VAT Duration 2 x 3-hour sessions Maximum Delegates 16 Location Location: We can travel to any UK location for your convenience. *Note: Price may vary based on travel distance. Half Day - Dementia Interpreters Course £495 + VAT Duration 1 x 3-hour session Maximum Delegates 8 Location Location: We can travel to any UK location for your convenience. *Note: Price may vary based on travel distance.

Dysphagia presents a multifaceted challenge that can culminate in aspiration, malnutrition, and a diminished quality of life. This course serves as a comprehensive exploration of dysphagia, unravelling its root causes, evaluation techniques, and measures for ensuring secure swallowing practices.

Being safe at the workplace should be a priority for any business. Come to Knight Training to train with us and start working safe with our IOSH Managing and Working Safely Course!

Being a Mentor in the Early Years