Name: ITIL 4 Specialist: Drive Stakeholder Value: In-House Training
Price: 2295 GBP
Availability: InStock

Redhill

<h3><b>Essential GEPON training course description</b></h3>
      <p>Designed to benefit those requiring an in depth
knowledge of the principles and applications of the
IEEE Ten Gigabit Ethernet and Gigabit Ethernet
Passive Optical Networking and Fibre to the X in NG
network applications and their associated equipment,
its flexibility and function within a modern transmission
network.<br />
Using an effective mix of instruction and correlation to
theory based learning the delegate will gain a complete
understanding of the equipment and the tasks to be
undertaken in a real life situation.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Compare FTTx networks.</li>
																				<li>Compare PON variants.</li>
                    <li>Recognise the GEPON architecture.</li>
                    <li>Explain how GEPON works.</li>
                    <li>Recognise GEPON issues.</li>
                  </ul>
       
        <h5>
        <b>Essential GEPON training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone requiring GEPON knowledge.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Introduction to data communications and networking.</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Essential GEPON training course contents</b></h3>
      <ul>
				<li>FTTN, FTTC, FTTH </li><p>
Single Mode Fibre (SMF) and various types, Multimode Fibre (MMF), Fibre Safety and properties (Dispersion/attenuation), Fibre Reel cables and types, Fibre installation and air blown fibre, Transmitters and receivers - power budget/laser classes, Fibre to the home (FTTH), FTTC (Fibre to the Cabinet), FTTN (Fibre to the node), FTTD (Fibre to the Desk), FFTH Topologies and wavelengths, Active or Passive Optical Network (PON).

</p><li>WDM equipment and GPON OSP design </li><p>
Wavelength considerations, WDM/DWDM/CWDM EDFA optical amplification, AWG (Arrayed Waveguide Grating) splitters, Couplers (splitters) and losses, Optical splitters 1x2, 1x4, 1x8, 1x16, 1x32, 1x64, 2x64.

</p><li>IEEE PON variants </li><p>
Gigabit Ethernet Passive Optical Network (GEPON), Time Division PON (TDM-PON), Wave Division Multiplexing PON (WDM-PON), 1Gbps, 10Gbps, 40Ggps, 100Gbps, Strategies for TDM-PON to WDM-PON migration, Architecture of NG-PON (hybrid WDM/TDM PON), Additional services than triple play.

</p><li>GEPON design </li><p>
GEPON OSP centralized design, GEPON OSP distributed design, GEPON PON splitters x4 x8 x32, Fibre splice trays / fibre cassette trays / fibre enclosures, GEPON field testing /GEPON field installation verification, GEPON physical layer testing, Optical Time Domain Reflectometer (OTDR), Optical power source /Optical power meter, Optical Return Loss (ORL), APON/BPON/GPON/EPON/GEPON/10-GEPON comparison.

</p><li>IEEE 802.3ah GEPON: Ethernet in the first mile </li><p>
IEEE 802.3 options, Optical Ethernet options, Ethernet in the first mile, 1000BASE-LX, 1000BASE-SX, IEEE 802.1Q VLANs, Q-in-Q and MAC-in-MAC. QofS Ethernet TOS and priority methods PCP and DiffServe, Reference model / terminology / architecture, Example of ONT functional blocks, Example of OLT functional blocks, FTTx scenarios, The four switching arrangements for external access network backup.

</p><li>IEEE 802.3av 10-GEPON </li><p>
Physical layer, 10GBASE-SR, 10GBASE-LX4, 10GBASE-ER, 10GBASE-LR, 10GBASESW, 10GBASE-LW, 10GBASE-EW, Enhancement band, Bit rate and wavelengths, Compatibility, Forward error correction.

</p><li>IEEE 802.3ca 25G, 50G and 100G NG-EPON </li><p>
MAC frame structure, Downstream multiplexing / Upstream multiplexing, Media access control and ONU registration, Alarm messages.

</p><li>IEEE 802.3bk extended EPON </li><p>
Laser Types PRX40 and PR40, Reference model.

</p><li>GEPON issues and standards </li><p>
GEPON components OLT / GEPON ONT and examples GEPON management, RG (Residential Gateway), HPNA (Home Phone Network Alliance), Power Line Carrier (PLC), GPON DLNI, G.hn or G.9960 MOCA, FTTH Council certification, Standard for network certification, Qualify for use of the fibre-connected home badge, GEPON frame synchronization to network timing, Direct clock synchronization interface (BITS), Multiservice Access Platform (MSAP), Software planning tool. Superconnected cities / voucher scheme.

</p><li>Ethernet OAM </li><p>
Link monitoring, remote failure indication, Remote loopback.
</p>
      </ul>

Systems & Network Training

Network & Security

Network Engineer

Essential GEPON

General Admission

<h3><b>NFV training course description</b></h3>
        <p>Network Functions Virtualization (NFV) brings many
benefits, this training course cuts through the hype and
looks at the technology, architecture and products
available for NFV.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
     <li>Explain how NFV works.</li>
              <li>Describe the architecture of NFV.</li>
              <li>Explain the relationship between NFV and SDN.</li>
              <li>Recognise the impact NFV will have on existing
networks.</li>
      </ul>
        <h5>
        <b>NFV training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone wishing to know more about NFV.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Introduction to Virtualization.</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
			
				 <h3><b>NFV training course content</b></h3>
      <ul>
				<li>Introduction</li><p>
What is NfV? What are network Functions? NfV
benefits, NfV market drivers. ETSI NfV framework.
				</p><li>Virtualization review</li><p>
Server, storage and network virtualization and NfV.
Virtual machines, containers and docker. Data
centres, clouds, SaaS, IaaS, PaaS.
</p><li>Virtualization of Network Functions</li><p>
Network virtualization versus Network Function
virtualization.
</p><li>ETSI NfV architecture</li><p>
ETSI documents, Architecture overview, compute
domain, hypervisor domain, infrastructure network
domain.
</p><li>IETF and NfV</li><p>
Creating services, Service Functions, Service
Function Chaining. SPRING and source packet
routing. YANG and NetConf. RESTCONF. VLANs,
VPNs, VXLAN.
</p><li>MANO</li><p>
Management and Orchestration. OpenStack,
OpenDaylight PaaS and NfV. The VNF domain. Service
graphs, MANO descriptors, Open orchestration.
</p><li>The virtualization layer</li><p>
VM centric model, containers versus hypervisors,
FD.io.
</p><li>Summary</li><p>
Deploying NfV, performance, testing. Futures.</p>
      </ul>

Essential NFV

<h3><b>Supporting Microsoft SharePoint course description</b></h3>
      <p>  A concise hands on course enabling delegates to
manage and administer a SharePoint site.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
	       <li>Perform initial farm configuration.</li>
																								<li>Use stsadm commands.</li>
                   				 <li>Manage content.</li>
																								<li>Secure SharePoint.</li>	
                        <li>Customise SharePoint search.</li>
                   				 <li>Monitor and performance tune SharePoint.</li>
                  </ul>
                
        <h5><b>Supporting Microsoft SharePoint server course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone working with Microsoft SQL server</p>
              
							<li><b>Prerequisites:</b></li>
							
							<p>SharePoint Administrators.
                    </p>
              
							<li><b>Duration</b></li>
							
              <p>2 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Supporting Microsoft SharePoint course contents</b></h3>
      <ul>
				<li>SharePoint Introduction </li><p>
A SharePoint installation. Initial farm configuration. Creating a site collection.

</p><li>Administering SharePoint </li><p>
Stsadm commands, automation with PowerShell.

</p><li>Managing content </li><p>
Lists, libraries, items and documents

</p><li>Security </li><p>
SecureStore, Users and groups, roles and role assignments. Permission levels.

</p><li>SharePoint search </li><p>
Configure search, refine search.

</p><li>SharePoint performance </li><p>
Diagnostic logging, logging levels, Health anaylzer, performance bottlenecks.
</p>
      </ul>

Microsoft SharePoint

<h3><b>SS7 training course description</b></h3>
      <p>  An Introduction to Signalling System No 7. Covering the terminology, technology and topology of the Core Signalling System. </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
    <li>Describe the evolution of SS7.</li>
					<li>Identify the component parts of SS7.  </li>
                    <li>Describe the basic method of operation of SS7. </li>
                    <li>Describe a basic call set-up and clear within SS7.</li>
                  </ul>
        <h5>
        <b>SS7 training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Network/Systems engineers<br />Operators/Planners.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Telecommunications Introduction</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>SS7 training course contents</b></h3>
      <ul>
				<li>Introduction 	</li><p>
Digital Signalling, CAS, CAS Applications, CCS,
Layer 1, Layer 2 (HDLC), Layer 3, Evolution of
SS7, Common SS7 functions.
</p><li>Physical Functionality </li><p>
SS7 Topology, Service Switching Point (SSP),
Signalling Transfer Point (STP), Service Control
Point (SCP), Database Types, CMSDB, NP, LIDB,
HLR, VLR, Signalling Modes, Link Types, Further
Redundancy, Linksets, Signalling Routes.
</p><li>Addressing </li><p>
Addressing in SS7, E.164, ANSI PCs, ITU-T
(CCITT) PCs, Connecting Networks (ISPs/NSPs).
</p><li>Message Transfer Part </li><p>
SS7 Protocol Stack, MTP Level 1, MTP Level 2,
Signalling Units, Flow Control, Fill In Signalling Unit
(FISU), Link Status Signalling Unit (LSSU),
Message Signalling Unit (MSU), MTP Level 3.
</p><li>Application and User Parts </li><p>
Signalling Connection Control Part (SCCP),
Transaction Capabilities Application Part (TCAP),
Telephone User Part, BTUP, ISDN User Part
(ISUP), ISUP - Supplementary Services, ISUP -
Call, Call Set-up over SS7.
</p><li>The Intelligent Network </li><p>
Function of IN, Evolution of IN, Conceptual Model,
Target Services and Service Features,
				Independent Building Blocks. </p>
      </ul>

Essential SS7

<h3><b>LTE training course description</b></h3>
      <p>  This course is designed to give the delegate an
understanding of the technologies used within a 3G
UMTS mobile network. During the course we will
investigate the UMTS air interface and the use of
Wideband-Code Division Multiple Access (WCDMA) to
facilitate high speed data access, together with HSPA
to offer mobile broadband services. We will describe
the use of soft handover rather than hard handover
procedures and soft capacity sharing. The course
includes a brief exploration of the UMTS protocol stack
and the use of PDP Context and QoS support features.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
				<li>Explain the 3G UMTS architecture.</li>
																				<li>Describe the role of a Drifting &amp; Serving RNC.</li>
                    <li>Explain the use of ARQ &amp; HARQ for mobile broadband.</li>
                    <li>Describe how IMS integrates into the architecture.</li>
                    <li>Describe the use of Media Gateway Controllers.</li>
                    <li>Identify the temporary identities used within 3G UMTS.</li>
                  </ul>
        <h5>
        <b>LTE training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone working within the telecommunications area,
especially within the mobile environment.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Mobile communications demystified<br />Telecommunications Introduction
							</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>LTE training course contents</b></h3>
      <ul>
				<li>LTE Introduction </li><p>
The path to LTE, 3GPP. LTE to LTE advanced.

</p><li>LTE Architecture </li><p>
The core, Access, roaming. Protocols: User plane, Control plane. Example information flows. Bearer management. Spectrum allocation.

</p><li>LTE technologies </li><p>
Transmission, reception, OFDMA, multiple antenna, MIMO.

</p><li>LTE Air interface </li><p>
Air interface protocol stack. Channels, Resource Grid, cell acquisition. Up and downlink controls. Layer 2 protocols.

</p><li>Cell acquisition </li><p>
Power on, selecting networks and cells. RRC connection. Attach procedure.
 
</p><li>Mobility management </li><p>
Roaming, RRC_IDLE, RRC_CONNECTED, cell reselection, handover, interoperation with UMTS and GSM networks.

</p><li>Voice and text </li><p>
IMS, QoS, policy and charging.</p>
      </ul>

Essential LTE

<h3><b>Advanced DNS training course description</b></h3>
      <p>This two-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course follows on from our Definitive DNS for engineers course starting with best practices. The majority of the course is spent on securing DNS and in particular DNSSEC. Some parts are specific to BIND. Students choose whether to use Windows or UNIX for the hands on sessions.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
       <li>Implement DNS best practices.</li>
											 <li>Harden DNS servers.</li>
											 <li>Install, configure, maintain and troubleshoot DNSSEC.</li>
                  </ul>
       
        <h5>
        <b>Advanced DNS training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff wanting to learn DNS including:<br />
                                        Network personnel.<br />
                                        System administrators.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p> Total DNS for engineers</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Advanced DNS training course contents</b></h3>
      <ul>
				<li>Best practices</li><p>
MX and PTR records, lame delegations,
disallowing recursion, TTLs, online testing. <br /><span>Hands on</span> Review of your DNS servers.
</p><li>Split DNS</li><p>
Partitioning internal and external DNS, views.
<br /><span>Hands on</span> Implementing split DNS.
</p><li>Hardening DNS</li><p>
ACLs, recursion, queries, trusted sources, chroot
jail, secure BIND template. <br /><span>Hands on</span> Securing the
DNS server.
</p><li>DNSSEC</li><p>
What is DNSSEC? DNSSEC benefits, DNSSEC
RRs. DNSKEY, RRSIG, NSEC, DS. <br /><span>Hands on</span>
Creating DNSSEC keys.
</p><li>Securing zone transfers</li><p>
TSIG, shared secret. Securing DDNS. <br /><span>Hands on</span>
Secure file transfers.
</p><li>Zone integrity</li><p>
Trusted anchors, Chains of trust, Zone status,
Zone signing, Keys. ZSK, KSK, adding keys to a
zone file. Secure delegations. <br /><span>Hands on</span> Zone
signing
	</p><li>Maintaining Signed zones</li><p>
Key rollover, pre publish, double signing, rollover
cache.
</p>
      </ul>

Advanced DNS for engineers

London

<h2>ITIL® 4 Specialist: High Velocity IT: In-House Training</h2>
 <p>The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation.</p>
 <p>This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p>
 <p>This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included.</p><h3>What You Will Learn</h3>
 <p>At the end of this course, participants will be able to:</p>
 <ul>
 <li>Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.</li>
 <li>Understand the digital product lifecycle in terms of the ITIL operating model.</li>
 <li>Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.</li>
 <li>Know how to contribute to achieving value with digital products.</li>
 </ul><section>
                    <h3>Course Introduction </h3> <ul> <li>Let's Get to Know Each Other </li> <li>Course Learning Objectives </li> <li>Target Audience </li> <li>Characteristics </li> <li>ITIL® 4 Certification Scheme </li> <li>Course Components </li> <li>Course Agenda </li> <li>Module-End Exercises </li> <li>Exam Details </li> </ul> <h3>Introduction to High-Velocity IT </h3> <ul> <li>High-Velocity IT </li> <li>Digital Technology </li> <li>Digital Organizations </li> <li>Digital Transformation </li> </ul> <h3>High-Velocity IT Approaches </h3> <ul> <li>Relevance of High-Velocity IT Approaches </li> <li>High-Velocity IT Approaches in Detail </li> </ul> <h3>High-Velocity IT Operating Models Introduction </h3> <ul> <li>ITIL® Perspective </li> <li>High-Velocity IT Aspects </li> <li>High-Velocity IT Applications </li> </ul> <h3>ITIL® Building Blocks for High-Velocity IT </h3> <ul> <li>Digital Product Lifecycle </li> <li>Service Value Streams </li> <li>Four Dimensions of Service Management </li> <li>ITIL® Management Practices </li> </ul> <h3>High-Velocity IT Culture </h3> <ul> <li>Key Behavior Patterns </li> <li>ITIL® Guiding Principles </li> </ul> <h3>Supporting Models and Concepts for Purpose </h3> <ul> <li>Ethics </li> <li>Design Thinking </li> </ul> <h3>Supporting Models and Concepts for People </h3> <ul> <li>Reconstructing for Service Agility </li> <li>Safety Culture </li> <li>Stress Prevention  </li> </ul> <h3>Supporting Models and Concepts for Progress </h3> <ul> <li>Working in Complex Environments Lean Culture </li> <li>ITIL® Continual Improvement Model  </li> </ul> <h3>High-Velocity IT Objectives and Techniques </h3> <ul> <li>High-Velocity IT Objectives </li> <li>High-Velocity IT Techniques </li> </ul> <h3>Techniques for Valuable Investments </h3> <ul> <li>Prioritization Techniques </li> <li>Minimum Viable Products and Services </li> <li>Product / Service Ownership </li> <li>A/B Testing </li> </ul> <h3>Techniques for Fast Developments </h3> <ul> <li>Basic Concepts Related to Fast Development </li> <li>Infrastructure as Code Reviews </li> <li>Continual Business Analysis </li> <li>Continuous Integration / Continuous Delivery (CI/CD) </li> <li>Continuous Testing </li> <li>Kanban </li> </ul> <h3>Techniques for Resilient Operations </h3> <ul> <li>Introduction to Resilient Operations </li> <li>Technical Debt </li> <li>Chaos Engineering </li> <li>Definition of Done </li> <li>Version Control </li> <li>Algorithmic IT Operations </li> <li>ChatOps </li> <li>Site Reliability Engineering (SRE) </li> </ul> <h3>Techniques for Co-created Value </h3> <ul> <li>Basic Concepts of Co-created Value </li> <li>Service Experience </li> </ul> <h3>Techniques for Assured Conformance </h3> <ul> <li>DevOps Audit Defense Toolkit </li> <li>DevSecOpsPeer Review</li> </ul>


                </section>

IIL Europe Ltd

ITIL 4 Specialist: High Velocity IT: In-House Training

<h2>ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training</h2>
 <p>The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS.</p>
 <p>This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p>
 <p>This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.</p><h3>What You Will Learn</h3>
 <p>At the end of this course, participants will be able to:</p>
 <ul>
 <li>Understand the key concepts of direction, planning, improvement</li>
 <li>Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context</li>
 <li>Understand the role of GRC and know how to integrate the principles and methods into the service value system</li>
 <li>Understand and know how to use the key principles and methods of continual improvement for all types of improvements</li>
 <li>Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement</li>
 <li>Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement</li>
 <li>Understand and know how to direct, plan, and improve value streams and practices</li>
 </ul><section>
                    <h3>Course Introduction </h3> <ul> <li>Let's Get to Know Each Other </li> <li>Course Overview </li> <li>ITIL® 4 Certification Scheme </li> <li>Course Learning Objectives </li> <li>Course Components </li> <li>Course Agenda </li> <li>Exercises </li> <li>Case Study: Axle Car Hire </li> <li>Case Study: HandyPerson on Demand </li> <li>Exam Details </li> </ul> <h3>Core Concepts of DPI </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of Direction </li> <li>Basics of Planning </li> <li>Basics of Improvement </li> <li>Other Core Elements </li> </ul> <h3>DPI through Service Value Chain and Guiding Principles </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>DPI of the SVS </li> <li>DPI of Guiding Principles </li> </ul> <h3>Role of Direction in Strategy Management </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Introducing Strategy Management </li> <li>Developing Effective Strategies </li> </ul> <h3>Implementation of Strategies </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Managing Risks </li> <li>Making Decisions through Portfolio Management </li> <li>Directing via Governance, Risk, and Compliance (GRC) </li> </ul> <h3>Introduction to Assessment and Planning </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Core Concepts of Assessment </li> <li>Conducting Effective Assessments </li> <li>Core Concepts of Planning </li> </ul> <h3>Assessment and Planning through VSM </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Introducing VSM </li> <li>Developing Value Stream Maps </li> <li>Knowing More About VSM </li> </ul> <h3>Measurement, Reporting, and Continual Improvement </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Measurement and Reporting </li> <li>Alignment of Measurements and Metrics </li> <li>Success Factors and Key Performance Indicators </li> <li>Continual Improvement </li> </ul> <h3>Measurements and Continual Improvement through Dimensions and SVS </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Measurements for the Four Dimensions </li> <li>Continual Improvement of the Service Value Chain and Practices </li> </ul> <h3>OCM Principles and Methods </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of OCM </li> <li>OCM throughout DPI and Service Value Chain </li> <li>Resistance and Reinforcement </li> </ul> <h3>Communication Principles and Methods </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of Effective Communication </li> <li>Communication with Stakeholders </li> </ul> <h3>SVS Development Using Four Dimensions </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Organizations and People in the SVS </li> <li>Partners and Suppliers in the SVS </li> <li>Value Streams and Processes in the SVS </li> <li>Information and Technology in the SVS</li> </ul>


                </section>

ITIL 4 Strategist: Direct, Plan and Improve: In-House Training

<h2>ITIL® 4 Specialist: Create, Deliver and Support: In-House Training</h2>
 <p>The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. </p>
 <p>This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p><h3>What You Will Learn</h3>
 <p>The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: </p>
 <ul>
 <li>Understand how to plan and build a service value stream to create, deliver, and support services </li>
 <li>Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams </li>
 <li>Know how to create, deliver, and support services</li>
 </ul><section>
                    <h3>Organization and Culture </h3> <ul> <li>Organizational Structures  </li> <li>Team Culture  </li> <li>Continuous Improvement </li> <li>Collaborative Culture  </li> <li>Customer-Oriented Mindset  </li> <li>Positive Communication </li> </ul> <h3>Effective Teams </h3> <ul> <li>Capabilities, Roles, and Competencies  </li> <li>Workforce Planning  </li> <li>Employee Satisfaction Management  </li> <li>Results-Based Measuring and Reporting </li> </ul> <h3>Information Technology to Create, Deliver, and Support Service  </h3> <ul> <li>Integration and Data Sharing  </li> <li>Reporting and Advanced Analytics  </li> <li>Collaboration and Workflow  </li> <li>Robotic Process Automation  </li> <li>Artificial Intelligence and Machine Learning  </li> <li>CI / CD  </li> <li>Information Model </li> </ul> <h3>Value Stream </h3> <ul> <li>Anatomy of a Value Stream  </li> <li>Designing a Value Stream </li> <li>Value Stream Mapping </li> </ul> <h3>Value Stream to Create, Deliver, and Support Services </h3> <ul> <li>Value Stream for Creation of a New Service  </li> </ul> <h3>Value Stream for User Support </h3> <ul> <li>Value Stream Model for Restoration of a Live Service  </li> </ul> <h3>Prioritize and Manage Work </h3> <ul> <li>Managing Queues and Backlogs  </li> <li>Shift-Left Approach </li> <li>Prioritizing Work  </li> </ul> <h3>Commercial and Sourcing Considerations </h3> <ul> <li>Build or Buy  </li> <li>Sourcing Models  </li> <li>Service Integration and Management</li> </ul>


                </section>

ITIL 4 Specialist: Create, Deliver and Support: In-House Training

<h2>ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training</h2>
 <p>The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. </p>
 <p>This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p><h3>What You Will Learn</h3>
 <p>The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: </p>
 <ul>
 <li>Understand how customer journeys are designed  </li>
 <li>Know how to target markets and stakeholders </li>
 <li>Know how to foster stakeholder relationships  </li>
 <li>Know how to shape demand and define service offerings  </li>
 <li>Know how to align expectations and agree on details of services  </li>
 <li>Know how to onboard and offboard customers and users  </li>
 <li>Know how to act together to ensure continual value co-creation (service consumption / provisioning)  </li>
 <li>Know how to realize and validate service value</li>
 </ul><section>
                    <h3>Customer Journey</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Mastering the Customer Journey</li> <li>Touchpoints and Service Interactions</li> <li>Module Topics</li> <li>Mapping the Customer Journey</li> <li>Designing the Customer Journey</li> <li>Measuring and Improving the Customer Journey</li> </ul> <h3>Customer Journey Step 1: Explore</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of the Explore Step</li> <li>Module Topics</li> <li>Understanding Service Consumers</li> <li>Understanding Service Providers</li> <li>Understanding and Targeting Markets</li> </ul> <h3>Customer Journey Step 2: Engage</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of the Engage Step</li> <li>Aspects of Service Value</li> <li>Module Topics</li> <li>Service Relationship Types</li> <li>Building Service Relationships</li> <li>Building and Sustaining Trust and Relationships</li> <li>Analyzing Customer Needs</li> <li>Managing Suppliers and Partners</li> </ul> <h3>Customer Journey Step 3: Offer</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Shaping Demand and Service Offerings</li> <li>Module Topics</li> <li>Managing Demand and Opportunities</li> <li>Specifying and Managing Customer Requirements</li> <li>Designing Service Offerings and User Experience</li> <li>Selling and Obtaining Service Offerings</li> </ul> <h3>Customer Journey Step 4: Agree</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Aligning Expectations and Agreeing on Services</li> <li>Module Topics</li> <li>Agreeing on and Planning Value Co-Creation</li> <li>Negotiating and Agreeing on a Service</li> </ul> <h3>Customer Journey Step 5: Onboard</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Onboarding and Offboarding</li> <li>ITIL® Management Practices</li> <li>Module Topics</li> <li>Planning Onboarding</li> <li>Fostering Relationships with Users</li> <li>Providing User Engagement and Delivery Channels</li> <li>Enabling Users for Service </li> <li>Elevating Mutual Capabilities</li> <li>Offboarding</li> </ul> <h3>Customer Journey Step 6: Co-create</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Service Provision and Consumption</li> <li>Module Topics</li> <li>Service Mindset</li> <li>Ongoing Service Interactions</li> <li>Nurturing User Communities</li> </ul> <h3>Customer Journey Step 7: Realize</h3> <ul> <li>Purpose of the Module</li> <li>Measuring Service Value</li> <li>Purpose of Value Capturing and Customer Journey Improvement</li> <li>Realizing Service Value in Different Settings</li> <li>Module Topics</li> <li>Tracking Value Realization</li> <li>Assessing and Reporting Value Realization</li> <li>Evaluating Value Realization and Improving Customer Journeys</li> <li>Realizing Value for the Service Provider</li> </ul>


                </section>

ITIL 4 Specialist: Drive Stakeholder Value: In-House Training

<p id="isPasted" style="margin: 0cm; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin: 0cm;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);">Course Overview</span></strong></p><p id="isPasted" style="margin: 0cm; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin: 0cm;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" style="margin: 0cm; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin: 0cm;">Teaching
the theory and practise of suicide intervention skills that can be applied in
any professional or personal setting, captured in a one-day event accredited by
City and Guilds of London. We use only the most experienced suicide prevention
trainers to deliver this unique learning experience: for anyone who seeks
greater understanding and confidence to intervene with people at risk of
suicide. </p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"> </span>













The
Suicide First Aid through Understanding Suicide Intervention (SFAUSI) course
gives learners the knowledge and tools to understand that suicide is one of the
most preventable deaths and some basic skills can help someone with thoughts of
suicide stay safe from their thoughts and stay alive.&nbsp;</p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 14px; color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 14px; color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Course Content</span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">SFAUSI is comprised of 4 parts, each 90 minutes duration. The
programme teaches and practices the skills and knowledge needed to identify
someone who may be thinking about suicide and competently intervene to help
create suicide- safety as a first aid approach.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Part 1&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Introduction to: the day;
     programme; ourselves and suicide prevention </span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Stigma, Survivors of
     bereavement by suicide and the Hidden Toll</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide thoughts and suicide
     behaviour</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Intention of behaviour Versus
     Outcome of behaviour</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Possible Causes of Suicidal
     thoughts</span></li></ul><div fr-original-style="" style="box-sizing: border-box;">Part 2</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide &ndash; the Ripple Effect</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Population-based approach to
     suicide prevention </span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Partnership working</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Working with attitudes and
     values</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">&ldquo;I&rsquo;m so glad you told me&rdquo; -
     Audio visual</span>&nbsp;</li></ul><div fr-original-style="" style="box-sizing: border-box;">Part 3</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Meeting the needs of a person
     who is thinking about suicide</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide-Safety Guide</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Step 1 &ndash; Recognising suicide
     and asking about suicide</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Step 2 &ndash; Understanding
     options </span><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt"><br fr-original-style="" style="box-sizing: border-box;"></span></li></ul><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Part 4</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span fr-original-style="" fr-original-class="fr-close-ul" style="box-sizing: border-box;">&nbsp;<span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Step 3 &ndash; Safeguarding suicide</span></span></div></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide-safety and self-care</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">The risk assessment approach</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide and suicide gestures</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Future learning&nbsp;</span></li></ul><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Format</span></strong></span></p><p id="isPasted" style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'>






</p><p style="margin: 0in; font-family: Calibri; font-size: 12pt; color: black; box-sizing: border-box;" fr-original-style="margin:0in;font-family:Calibri;font-size:12.0pt;color:black">Taught
over 6 hours using tutor facilitated Socratic learning, tutor-led practise
session, mini lectures, group work and audio-visual presentations. This is a
highly interactive and emotionally engaging learning experience.&nbsp;</p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Pre-training requirement</span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;">No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide. There is no expectation on participants to share personal experiences.&nbsp;</span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Who should attend?&nbsp;</span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;">Multi-sector managers and practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community groups or members.&nbsp;</span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="margin: 0in; font-family: Calibri; font-size: 12pt; color: black; box-sizing: border-box;" fr-original-style="margin:0in;font-family:Calibri;font-size:12.0pt;color:black"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Accreditation</strong>
</p><p style="margin: 0in; font-family: Calibri; font-size: 12pt; color: black; box-sizing: border-box;" fr-original-style="margin:0in;font-family:Calibri;font-size:12.0pt;color:black">&nbsp;</p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'>













</p><p style="margin: 0in; font-family: Calibri; font-size: 12pt; color: black; box-sizing: border-box;" fr-original-style="margin:0in;font-family:Calibri;font-size:12.0pt;color:black">Participants
can choose to register for the City and Guilds accredited unit of learning for
an additional fee of &pound;85 per person. This involves completion of a written
assignment. </p>

Course Overview


Teaching
the theory and practise of suicide intervention skills that can be applied in
any professional or personal setting, captured in a one-day event accredited by
City and Guilds of London. We use only the most experienced suicide prevention
trainers to deliver this unique learning experience: for anyone who seeks
greater understanding and confidence to intervene with people at risk of
suicide. 
   The
Suicide First Aid through Understanding Suicide Intervention (SFAUSI) course
gives learners the knowledge and tools to understand that suicide is one of the
most preventable deaths and some basic skills can help someone with thoughts of
suicide stay safe from their thoughts and stay alive. 


Course Content
SFAUSI is comprised of 4 parts, each 90 minutes duration. The
programme teaches and practices the skills and knowledge needed to identify
someone who may be thinking about suicide and competently intervene to help
create suicide- safety as a first aid approach. 
Part 1 
Introduction to: the day; programme; ourselves and suicide prevention
Stigma, Survivors of bereavement by suicide and the Hidden Toll
Suicide thoughts and suicide behaviour
Intention of behaviour Versus Outcome of behaviour
Possible Causes of Suicidal thoughts
Part 2
Suicide – the Ripple Effect
Population-based approach to suicide prevention
Partnership working
Working with attitudes and values
“I’m so glad you told me” - Audio visual
Part 3
Meeting the needs of a person who is thinking about suicide
Suicide-Safety Guide
Step 1 – Recognising suicide and asking about suicide
Step 2 – Understanding options
Part 4
Step 3 – Safeguarding suicide
Suicide-safety and self-care
The risk assessment approach
Suicide and suicide gestures
Future learning


Format


 
Taught
over 6 hours using tutor facilitated Socratic learning, tutor-led practise
session, mini lectures, group work and audio-visual presentations. This is a
highly interactive and emotionally engaging learning experience. 


Pre-training requirement


No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide. There is no expectation on participants to share personal experiences. 


Who should attend? 


Multi-sector managers and practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community groups or members. 


Accreditation

 
  
Participants
can choose to register for the City and Guilds accredited unit of learning for
an additional fee of £85 per person. This involves completion of a written
assignment. 

Changing Minds Training

Suicide First Aid

Public Suicide First Aid through Understanding Suicide Intervention (SFAUSI)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">An online free Masterclass with Nicola Askham (</strong><span id="isPasted" style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style="color: rgb(16, 24, 64);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Data Governance Coach) and Alex Leigh on Building the Case for Data Governance.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(23, 43, 77); box-sizing: border-box;" fr-original-style="color: rgb(23, 43, 77);">Making the case for Data Governance can be extremely hard. For many reasons, the most important of which we&#39;ll explain in this masterclass. Once we understand why it is so difficult, we can devise strategies to engage our senior leadership in a way that locks in their success with managing data as an asset. Join Alex and Nicola for this free masterclass as they explore how to build a successful Data Governance business case.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(23, 43, 77); box-sizing: border-box;" fr-original-style="color: rgb(23, 43, 77);">
</span></p>

An online free Masterclass with Nicola Askham (The Data Governance Coach) and Alex Leigh on Building the Case for Data Governance. 
Making the case for Data Governance can be extremely hard. For many reasons, the most important of which we'll explain in this masterclass. Once we understand why it is so difficult, we can devise strategies to engage our senior leadership in a way that locks in their success with managing data as an asset. Join Alex and Nicola for this free masterclass as they explore how to build a successful Data Governance business case.



The Data Governance Coach 

Data Management

Professional Development

Building the Case for Data Governance Masterclass with Nicola Askham (The Data Governance Coach) and Alex Leigh 

Building the Case for Data Governance

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Vuoi far parte di un gruppo di amanti della lettura dei libri italiani? Unisciti a noi per una pausa caff&egrave; davanti a un buon libro.</p>

Vuoi far parte di un gruppo di amanti della lettura dei libri italiani? Unisciti a noi per una pausa caffè davanti a un buon libro.

Tutor Ci

conversazione in italiano, gruppo di lettura in italiano. Italian book club

Italian book club (November 2024)

Join our free webinar, designed to help charities unlock the power of video to boost their visibility and increase donations.
Discover the kinds of videos that will resonate with your audience, how to create engaging content on a budget, and—most importantly—how video can deliver a strong return on investment (ROI) in your marketing and fundraising efforts.
We'll dive into strategies that use video to increase engagement, drive donations, and create lasting connections with supporters.
Whether you're new to video or looking to sharpen your skills, this webinar will equip you with the tools to maximise your impact and measure the real results of your video marketing efforts.
Don’t miss this opportunity to learn how video can transform your charity’s outreach!

Clockwork Eye Video Training

Video Marketing

Video Creation

Video Production

Video & Mobile Marketing

Learn how to create effective videos that boost visibility and drive donations for your charity in our free webinar. Discover strategies to maximize ROI using video marketing.

Video Marketing For Charities (FREE Webinar)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.
Friday peer supervision and practice:* 
Join Zoom Meeting
https://us02web.zoom.us/j/82126559112?pwd=lOsloH5uxTEfYswtgAW0sRzCXg2iv0.1
Meeting ID: 821 2655 9112
Passcode: 086596

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Bournemouth

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

<div style="color: rgb(36, 39, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(36, 39, 41);">The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.</div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);">Delegates successfully completing the e-learning will:<br fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have an awareness of how to correctly identify and select the appropriate form of personal<br fr-original-style="" style="box-sizing: border-box;">protection against falls from MEWPs.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness only of how to check, use, maintain and store a harness and<br fr-original-style="" style="box-sizing: border-box;">lanyard with manufacturer&rsquo;s instructions.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.</li></ul></div>

Kingfisher Access

The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.

Delegates successfully completing the e-learning will:
Have an awareness of how to correctly identify and select the appropriate form of personal
protection against falls from MEWPs.
Have a theoretical awareness only of how to check, use, maintain and store a harness and
lanyard with manufacturer’s instructions.
Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.

IPAF - Harness Awareness 

Burnley

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This course is the next step on your Reiki journey if you would like to be able to use Reiki at a higher level and work with clients/family</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This level 2 Reiki course is for you if you want to give Reiki healing at a more intense level or give healing treatments to others. Here you are introduced to the Reiki symbols for the first time</p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Cho Ku Rei (power symbol)</li><li fr-original-style="" style="box-sizing: border-box;">Sei He Ki (emotional symbol)</li><li fr-original-style="" style="box-sizing: border-box;">Hon Sha Ze Sho Nen (distance healing symbol)</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What will I learn on this course:-</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">How to use the Reiki sacred symbols</li><li fr-original-style="" style="box-sizing: border-box;">What is Distance Healing and how to use the distance symbol so you can send Reiki healing to others.</li><li fr-original-style="" style="box-sizing: border-box;">Have increased level 2 Reiki energy</li><li fr-original-style="" style="box-sizing: border-box;">How to practice Self-Healing using the increased energy</li><li fr-original-style="" style="box-sizing: border-box;">Hand positions when healing others</li><li fr-original-style="" style="box-sizing: border-box;">The 21 day Cleansing Process explained</li><li fr-original-style="" style="box-sizing: border-box;">Professional Ethics</li><li fr-original-style="" style="box-sizing: border-box;">Question and answer session</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You will be initiated to the Reiki energy by a level 2 attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"> </p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The course can be booked online here and you will receive instructions on how to access the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 114, 135);">I look forward to meeting you and sharing my knowledge and experience of Reiki with you.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What this course offers you</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Individual Support - During and after your course</li><li fr-original-style="" style="box-sizing: border-box;">Practical Experience - Step by step training is given so that you can gain valuable experience using Reiki</li><li fr-original-style="" style="box-sizing: border-box;">Energy Perception &ndash; You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel</li><li fr-original-style="" style="box-sizing: border-box;">Personal Growth - You will discover for yourself the increased level of Reiki healing and be able to use its methods of healing on others and have paying clients if you wish&nbsp;</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why a Level 2 Course?&nbsp;</strong>Reiki at Level 2 is the level of training which is needed to practise Reiki healing professionally and have paying clients. Often reflexologists, aromatherapists and other complementary therapists add reiki healing to their range of healing skills that they offer their clients.&nbsp;</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">However it is not just for those who have clients it is also a powerful self-development technique for your own personal healing experience and to share with family/friends and give them the benefit of well-being.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">A certificate at Reiki Level One is needed for you to enrol on this course and I am happy to accept students who have trained elsewhere with another Reiki Master.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Reiki Two course is taught live on line using Zoom.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Testimonials:- What other students who have attended my courses are saying&nbsp;</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Level Two Course</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;She explains everything so well and makes it easy to understand and connect to the reiki. This is my 2nd course I&rsquo;ve done with Margaret&rdquo; (Louise B).</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">"Thank you, I thoroughly enjoyed the course." (Beverley S)</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This is a very well organized and informative course! (Georgie P)</p>

This course is the next step on your Reiki journey if you would like to be able to use Reiki at a higher level and work with clients/family
This level 2 Reiki course is for you if you want to give Reiki healing at a more intense level or give healing treatments to others. Here you are introduced to the Reiki symbols for the first time
Cho Ku Rei (power symbol)
Sei He Ki (emotional symbol)
Hon Sha Ze Sho Nen (distance healing symbol)
What will I learn on this course:-
How to use the Reiki sacred symbols
What is Distance Healing and how to use the distance symbol so you can send Reiki healing to others.
Have increased level 2 Reiki energy
How to practice Self-Healing using the increased energy
Hand positions when healing others
The 21 day Cleansing Process explained
Professional Ethics
Question and answer session
You will be initiated to the Reiki energy by a level 2 attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course. 
I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.
The course can be booked online here and you will receive instructions on how to access the course.
I look forward to meeting you and sharing my knowledge and experience of Reiki with you.
What this course offers you
Individual Support - During and after your course
Practical Experience - Step by step training is given so that you can gain valuable experience using Reiki
Energy Perception – You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel
Personal Growth - You will discover for yourself the increased level of Reiki healing and be able to use its methods of healing on others and have paying clients if you wish
Why a Level 2 Course? Reiki at Level 2 is the level of training which is needed to practise Reiki healing professionally and have paying clients. Often reflexologists, aromatherapists and other complementary therapists add reiki healing to their range of healing skills that they offer their clients. 
However it is not just for those who have clients it is also a powerful self-development technique for your own personal healing experience and to share with family/friends and give them the benefit of well-being.
A certificate at Reiki Level One is needed for you to enrol on this course and I am happy to accept students who have trained elsewhere with another Reiki Master.
The Reiki Two course is taught live on line using Zoom.
Testimonials:- What other students who have attended my courses are saying 
Level Two Course
“She explains everything so well and makes it easy to understand and connect to the reiki. This is my 2nd course I’ve done with Margaret” (Louise B).
"Thank you, I thoroughly enjoyed the course." (Beverley S)
This is a very well organized and informative course! (Georgie P)

Margaret Cook - Learn More About Reiki

Energy Healing

Reiki

Reiki Healer

I am a Reiki Teacher in Manchester and one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course. I teach all three levels of Reiki courses, level 1 reiki. level 2 reiki and reiki master level 3

Reiki Level 2 Practitioner Online Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Welcome</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hello and welcome to our 1-day Introduction to Coaching.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Join Colin Brett, Founder, and Director of Training, who facilitates these free learning days online. If you select which day you&#39;d like to attend on our website we&rsquo;ll reserve and confirm a space for you.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Free?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We recognise that signing up to a coach training involves work, time, effort, energy, finance and commitment. We thought the opportunity to join us for an experiential day may be useful in your decision-making process. Although the majority of those joining will be exploring training options, these days are also about &lsquo;coach education&rsquo; for those who would like to learn more about it&hellip;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This day may be a good investment of your time if:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;re curious about what coaching actually is</li><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;ve never tried it before, but would like to</li><li fr-original-style="" style="box-sizing: border-box;">You want to change career direction</li><li fr-original-style="" style="box-sizing: border-box;">Coach training would be an augment to your current skillset/role</li><li fr-original-style="" style="box-sizing: border-box;">Coaching is an approach you&#39;d like to bring into your current organisation</li><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;d like to gain a practical understanding of what coaching is and how to do it</li><li fr-original-style="" style="box-sizing: border-box;">An opportunity to explore our approach to training would be useful</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What does the day offer?&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&rsquo;s a day-long experiential opportunity for you to explore coaching in a safe, engaged environment. You will leave with a clear understanding of what coaching is and isn&#39;t; how it sits along-side the other talking modalities; what it would be like to train with us, and whether professional coach training is for you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">During the day we will work through topics such as:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Contracting and the importance of it</li><li fr-original-style="" style="box-sizing: border-box;">Core Competencies (as set down by the International Coaching Federation)</li><li fr-original-style="" style="box-sizing: border-box;">Comparisons between Formal and Informal Coaching</li><li fr-original-style="" style="box-sizing: border-box;">Definitions (as set down by the International Coaching Federation)</li><li fr-original-style="" style="box-sizing: border-box;">Practice Sessions (am and pm for comparison)</li><li fr-original-style="" style="box-sizing: border-box;">Live Coaching Demonstration and a Feedback Session based on it</li><li fr-original-style="" style="box-sizing: border-box;">Levels of Listening</li><li fr-original-style="" style="box-sizing: border-box;">Questioning</li><li fr-original-style="" style="box-sizing: border-box;">Q&amp;A Session</li><li fr-original-style="" style="box-sizing: border-box;">and more..!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About Coaching Development:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://www.coachingdevelopment.com/" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Coaching Development</a> has been established for over 20 years and is one of the premier international coach training institutes. Based in the UK, we have trained hundreds of coaches across the world and are proud to state that the majority of our graduates come to us via personal recommendation. The programmes we offer will equip you to practice in any sector: executive, business, individual, wellness, academia, fitness, therapeutic and many more; they are aimed at developing your skillset as a coach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our promise to you:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">No selling! We will not attempt to sell our programmes to you, this day is a safe learning space.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">We will be open and honest with you and tell you anything you want to know about us, our approach and our training.</li><li fr-original-style="" style="box-sizing: border-box;">This free day embodies Coaching Development&rsquo;s usual approach to training offering the deepest professional integrity, incorporating highly experiential, in-depth, adult-to-adult development.</li><li fr-original-style="" style="box-sizing: border-box;">Our commitment to your learning - we will be clear about the objectives for the day and partner with you to meet these.</li><li fr-original-style="" style="box-sizing: border-box;">Opportunities to practice, take advantage of feedback, collaborate and experience practical translation of the skillset.</li><li fr-original-style="" style="box-sizing: border-box;">Our training material is accredited by the International Coach Federation - the leading global body for professional coaching and coaches.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;If you&rsquo;d like an informal chat about any aspects of the introductory day or our training you&rsquo;re very welcome to give Isy a call on: 020 8541 1313 or visit : <a href="//www.coachingdevelopment.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.coachingdevelopment.com</a>&nbsp;</p>

Coaching Development Ltd

An ICF accredited coach training programme.

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