2434 Courses in Honiton

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Level 2 HACCP Training Courses

Affinity Publisher Training Course for Beginners. Online Affinity Training with live instructors or face to face onsite. Learn to create and design layouts for flyers, brochures, newsletters, marketing documents and business stationery.

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Remote working is on the increase. However, managing a remote team is not always the same as managing a traditional, single-site office-based team.

If you run a small, tight-knit team, this course is tailored to help you get the most from the group.

Organisations are essentially about people working together and yet so often they fail to capitalise upon the full potential of this.

One of the keys to success today is our ability to effectively influence others.

Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.

In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.