1161 Courses in Glasgow

Level 2 Diploma in Controlling Lifting Operations - Slinger / Signaller

Anger management Dating coaching Assessment of dating patterns Emotional intelligence training Support and advice Ascertain root cause Assess history Self-improvement training Assess your needs in a partner Teach better dating skills. 1 hour per week 5 weeks Dating advice for singles https://relationshipsmdd.com/product/i-find-it-hard-to-control-my-anger-package/

ITIL® 4 Foundation: In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle

The package includes the following: Building upon strengths in relationships Positive change through Solution-Focused Brief Therapy Enhancing communication skills in couples Nurturing a deeper connection with SFBT Overcoming challenges in relationships Empowering solutions in couples therapy Transformative brief therapy program Invest in the future of your relationship today and experience the power of Solution-Focused Brief Therapy. Our compassionate therapists are dedicated to guiding you and your partner towards lasting positivity and solutions. Take the first step towards transformative change by scheduling a session with us now. 3 x 1 hour https://relationshipsmdd.com/product/solution-focused-brief-therapy-package/

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Addressing pain points in personal life Teaching you how to self regulate Psychotherapy Recognizing anger triggers Emotional intelligence training Social skills exercises Anger management person-centred coaching 6 sessions https://relationshipsmdd.com/product/anger-management-therapy-package/

Certified Scrum Professional®-ScrumMaster® (CSP®-SM): In-House Training Certified Scrum Professionals challenge their teams to improve the way Scrum and Agile principles are applied. They have demonstrated experience, documented training, and proven knowledge in Scrum. Are you ready to take your knowledge and skillset in your role as Scrum Master to the next level? If so, it's time to elevate your career further by earning the Certified Scrum Professional®-ScrumMaster (CSP®-SM) certification. What you will Learn Learn to find practical solutions and improve your implementation of Scrum in the workplace. Aside from the pride gained and earning potential of attaining CSP® level, you can also: Attend exclusive CSP® events with other leaders in Scrum and Agile Attract more recruiters and command a higher rate of pay Establish a gateway and milestone toward becoming CST®, CEC, or CTC Receive a free premium subscription to the world's largest Agile assessment and continuous improvement platform, Comparative Agility®

Social anxiety test Emotional intelligence training Self-regulation training Self-improvement coaching Confidence building Social skills OCD Resolving social phobia Addressing intense anxiety issues Social anxiety disorder Addressing issues in the anxiety spectrum Exposure hierarchy therapy Objective goals Guidance and support Addressing pain points Social anxiety disorder exercises Homework and self-help guide (dating advice and relationship advice optional) 6 sessions https://relationshipsmdd.com/product/m-d-d-social-anxiety-course-package/

The package includes the following: Positive change in relationships with CBCT Breaking negative patterns in couples therapy Effective communication techniques for couples Problem-solving skills in relationships Enhancing empathy and understanding in partnerships Building trust through Cognitive-Behavioural Therapy Overcoming conflicts in relationships Promoting healthy behaviours in couples Improving relationship satisfaction with CBCT Transformative couples therapy program Invest in the future of your relationship today and experience the power of Cognitive- Behavioural Couples Therapy. Our compassionate therapists are ready to guide you and your partner towards a more fulfilling and harmonious connection. Take the first step towards positive change by scheduling a session with us now. 3 sessions x 1 hour https://relationshipsmdd.com/product/cognitive-behaviourial-couples-therapy-package/