Name: Chemistry Grade Booster Day (N5)
Price: 90 GBP
Availability: InStock

Glasgow

<p>Review of all RUAE answering strategies.</p>
<hr />
<p class="font_8">During the Easter Revision courses students can expect:</p>
<ul class="font_8">
<li>
<p class="font_8">Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.&nbsp;</p>
</li>
<li>
<p class="font_8">A fully qualified and GTCS registered teacher within Saturday School Limited&rsquo;s SQA Approved Centre.&nbsp;</p>
</li>
<li>
<p class="font_8">Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.&nbsp;</p>
</li>
<li>
<p class="font_8">Focus on further developing exam technique, knowledge consolidation and problem solving skills.&nbsp;</p>
</li>
<li>
<p class="font_8">Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform.&nbsp; This gives students the opportunity to ask questions, seek support and download from Saturday School Limited&rsquo;s bank of learning materials all the way through to the final exam.&nbsp;</p>
</li>
<li>
<p class="font_8">All stationery and learning materials.&nbsp;</p>
</li>
<li>
<p class="font_8">A half-hour break with snacks and refreshments provided.&nbsp;</p>
</li>
</ul>
<p class="font_8">Easter Revision classes are aimed at anyone studying SQA National 5 or Higher&nbsp;<a href="https://www.saturdayschoolglasgow.com/biology" target="_self">Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/chemistry" target="_self">Chemistry</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/english" target="_self">English</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/human-biology" target="_self">Human Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Maths</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Physics</a>&nbsp;or <a href="https://www.saturdayschoolglasgow.com/spanish" target="_self">Spanish</a>.&nbsp;</p>

Review of all RUAE answering strategies.



During the Easter Revision courses students can expect:
Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.
A fully qualified and GTCS registered teacher within Saturday School Limited’s SQA Approved Centre.
Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.
Focus on further developing exam technique, knowledge consolidation and problem solving skills.
Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform. This gives students the opportunity to ask questions, seek support and download from Saturday School Limited’s bank of learning materials all the way through to the final exam.
All stationery and learning materials.
A half-hour break with snacks and refreshments provided.
Easter Revision classes are aimed at anyone studying SQA National 5 or Higher Biology, Chemistry, English, Human Biology, Maths, Physics or Spanish. 

Saturday School Ltd

English

English Grade Booster Day (H)

General admission

<p>Quadratics: essential knowledge</p>
<hr />
<p class="font_8">During the Easter Revision courses students can expect:</p>
<ul class="font_8">
<li>
<p class="font_8">Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.&nbsp;</p>
</li>
<li>
<p class="font_8">A fully qualified and GTCS registered teacher within Saturday School Limited&rsquo;s SQA Approved Centre.&nbsp;</p>
</li>
<li>
<p class="font_8">Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.&nbsp;</p>
</li>
<li>
<p class="font_8">Focus on further developing exam technique, knowledge consolidation and problem solving skills.&nbsp;</p>
</li>
<li>
<p class="font_8">Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform.&nbsp; This gives students the opportunity to ask questions, seek support and download from Saturday School Limited&rsquo;s bank of learning materials all the way through to the final exam.&nbsp;</p>
</li>
<li>
<p class="font_8">All stationery and learning materials.&nbsp;</p>
</li>
<li>
<p class="font_8">A half-hour break with snacks and refreshments provided.&nbsp;</p>
</li>
</ul>
<p class="font_8">Easter Revision classes are aimed at anyone studying SQA National 5 or Higher&nbsp;<a href="https://www.saturdayschoolglasgow.com/biology" target="_self">Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/chemistry" target="_self">Chemistry</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/english" target="_self">English</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/human-biology" target="_self">Human Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Maths</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Physics</a>&nbsp;or <a href="https://www.saturdayschoolglasgow.com/spanish" target="_self">Spanish</a>.&nbsp;</p>

Quadratics: essential knowledge



During the Easter Revision courses students can expect:
Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.
A fully qualified and GTCS registered teacher within Saturday School Limited’s SQA Approved Centre.
Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.
Focus on further developing exam technique, knowledge consolidation and problem solving skills.
Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform. This gives students the opportunity to ask questions, seek support and download from Saturday School Limited’s bank of learning materials all the way through to the final exam.
All stationery and learning materials.
A half-hour break with snacks and refreshments provided.
Easter Revision classes are aimed at anyone studying SQA National 5 or Higher Biology, Chemistry, English, Human Biology, Maths, Physics or Spanish. 

Maths

Maths Easter Revision Class (N5)

<p>Excess calculations, percentage yield and atom economy, esters, fats and oils, equilibria.</p>
<hr />
<p class="font_8">During the Easter Revision courses students can expect:</p>
<ul class="font_8">
<li>
<p class="font_8">Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.&nbsp;</p>
</li>
<li>
<p class="font_8">A fully qualified and GTCS registered teacher within Saturday School Limited&rsquo;s SQA Approved Centre.&nbsp;</p>
</li>
<li>
<p class="font_8">Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.&nbsp;</p>
</li>
<li>
<p class="font_8">Focus on further developing exam technique, knowledge consolidation and problem solving skills.&nbsp;</p>
</li>
<li>
<p class="font_8">Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform.&nbsp; This gives students the opportunity to ask questions, seek support and download from Saturday School Limited&rsquo;s bank of learning materials all the way through to the final exam.&nbsp;</p>
</li>
<li>
<p class="font_8">All stationery and learning materials.&nbsp;</p>
</li>
<li>
<p class="font_8">A half-hour break with snacks and refreshments provided.&nbsp;</p>
</li>
</ul>
<p class="font_8">Easter Revision classes are aimed at anyone studying SQA National 5 or Higher&nbsp;<a href="https://www.saturdayschoolglasgow.com/biology" target="_self">Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/chemistry" target="_self">Chemistry</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/english" target="_self">English</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/human-biology" target="_self">Human Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Maths</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Physics</a>&nbsp;or <a href="https://www.saturdayschoolglasgow.com/spanish" target="_self">Spanish</a>.&nbsp;</p>

Excess calculations, percentage yield and atom economy, esters, fats and oils, equilibria.



During the Easter Revision courses students can expect:
Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.
A fully qualified and GTCS registered teacher within Saturday School Limited’s SQA Approved Centre.
Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.
Focus on further developing exam technique, knowledge consolidation and problem solving skills.
Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform. This gives students the opportunity to ask questions, seek support and download from Saturday School Limited’s bank of learning materials all the way through to the final exam.
All stationery and learning materials.
A half-hour break with snacks and refreshments provided.
Easter Revision classes are aimed at anyone studying SQA National 5 or Higher Biology, Chemistry, English, Human Biology, Maths, Physics or Spanish. 

Chemistry

Excess calculations, percentage yield and atom economy, esters, fats and oils, equilibria.

Chemistry Grade Booster Day (H)

<p>Chemical bonding, Molar volume, Soaps, detergents &amp; emulsions, Bond enthalpy, Hess&rsquo; Law</p>
<hr />
<p class="font_8">During the Easter Revision courses students can expect:</p>
<ul class="font_8">
<li>
<p class="font_8">Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.&nbsp;</p>
</li>
<li>
<p class="font_8">A fully qualified and GTCS registered teacher within Saturday School Limited&rsquo;s SQA Approved Centre.&nbsp;</p>
</li>
<li>
<p class="font_8">Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.&nbsp;</p>
</li>
<li>
<p class="font_8">Focus on further developing exam technique, knowledge consolidation and problem solving skills.&nbsp;</p>
</li>
<li>
<p class="font_8">Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform.&nbsp; This gives students the opportunity to ask questions, seek support and download from Saturday School Limited&rsquo;s bank of learning materials all the way through to the final exam.&nbsp;</p>
</li>
<li>
<p class="font_8">All stationery and learning materials.&nbsp;</p>
</li>
<li>
<p class="font_8">A half-hour break with snacks and refreshments provided.&nbsp;</p>
</li>
</ul>
<p class="font_8">Easter Revision classes are aimed at anyone studying SQA National 5 or Higher&nbsp;<a href="https://www.saturdayschoolglasgow.com/biology" target="_self">Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/chemistry" target="_self">Chemistry</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/english" target="_self">English</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/human-biology" target="_self">Human Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Maths</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Physics</a>&nbsp;or <a href="https://www.saturdayschoolglasgow.com/spanish" target="_self">Spanish</a>.&nbsp;</p>

Chemical bonding, Molar volume, Soaps, detergents & emulsions, Bond enthalpy, Hess’ Law



During the Easter Revision courses students can expect:
Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.
A fully qualified and GTCS registered teacher within Saturday School Limited’s SQA Approved Centre.
Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.
Focus on further developing exam technique, knowledge consolidation and problem solving skills.
Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform. This gives students the opportunity to ask questions, seek support and download from Saturday School Limited’s bank of learning materials all the way through to the final exam.
All stationery and learning materials.
A half-hour break with snacks and refreshments provided.
Easter Revision classes are aimed at anyone studying SQA National 5 or Higher Biology, Chemistry, English, Human Biology, Maths, Physics or Spanish. 

Chemical bonding, Molar volume, Soaps, detergents & emulsions, Bond enthalpy, Hess’ Law

Chemistry Easter Revision Class (H)

<p>Scottish Text including the 8-mark question. Focus on writing relevant critical essay responses under timed conditions.</p>
<hr />
<p class="font_8">During the Easter Revision courses students can expect:</p>
<ul class="font_8">
<li>
<p class="font_8">Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.&nbsp;</p>
</li>
<li>
<p class="font_8">A fully qualified and GTCS registered teacher within Saturday School Limited&rsquo;s SQA Approved Centre.&nbsp;</p>
</li>
<li>
<p class="font_8">Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.&nbsp;</p>
</li>
<li>
<p class="font_8">Focus on further developing exam technique, knowledge consolidation and problem solving skills.&nbsp;</p>
</li>
<li>
<p class="font_8">Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform.&nbsp; This gives students the opportunity to ask questions, seek support and download from Saturday School Limited&rsquo;s bank of learning materials all the way through to the final exam.&nbsp;</p>
</li>
<li>
<p class="font_8">All stationery and learning materials.&nbsp;</p>
</li>
<li>
<p class="font_8">A half-hour break with snacks and refreshments provided.&nbsp;</p>
</li>
</ul>
<p class="font_8">Easter Revision classes are aimed at anyone studying SQA National 5 or Higher&nbsp;<a href="https://www.saturdayschoolglasgow.com/biology" target="_self">Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/chemistry" target="_self">Chemistry</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/english" target="_self">English</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/human-biology" target="_self">Human Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Maths</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Physics</a>&nbsp;or <a href="https://www.saturdayschoolglasgow.com/spanish" target="_self">Spanish</a>.&nbsp;</p>

Scottish Text including the 8-mark question. Focus on writing relevant critical essay responses under timed conditions.



During the Easter Revision courses students can expect:
Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.
A fully qualified and GTCS registered teacher within Saturday School Limited’s SQA Approved Centre.
Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.
Focus on further developing exam technique, knowledge consolidation and problem solving skills.
Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform. This gives students the opportunity to ask questions, seek support and download from Saturday School Limited’s bank of learning materials all the way through to the final exam.
All stationery and learning materials.
A half-hour break with snacks and refreshments provided.
Easter Revision classes are aimed at anyone studying SQA National 5 or Higher Biology, Chemistry, English, Human Biology, Maths, Physics or Spanish. 

Scottish Text including the 8-mark question. Focus on writing relevant critical essay responses under timed conditions.

English Easter Revision Class (N5)

<p>Scottish Text including the 10-mark question. Focus on writing relevant critical essay responses under timed conditions.</p>
<p class="font_8">During the Easter Revision courses students can expect:</p>
<ul class="font_8">
<li>
<p class="font_8">Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.&nbsp;</p>
</li>
<li>
<p class="font_8">A fully qualified and GTCS registered teacher within Saturday School Limited&rsquo;s SQA Approved Centre.&nbsp;</p>
</li>
<li>
<p class="font_8">Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.&nbsp;</p>
</li>
<li>
<p class="font_8">Focus on further developing exam technique, knowledge consolidation and problem solving skills.&nbsp;</p>
</li>
<li>
<p class="font_8">Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform.&nbsp; This gives students the opportunity to ask questions, seek support and download from Saturday School Limited&rsquo;s bank of learning materials all the way through to the final exam.&nbsp;</p>
</li>
<li>
<p class="font_8">All stationery and learning materials.&nbsp;</p>
</li>
<li>
<p class="font_8">A half-hour break with snacks and refreshments provided.&nbsp;</p>
</li>
</ul>
<p class="font_8">Easter Revision classes are aimed at anyone studying SQA National 5 or Higher&nbsp;<a href="https://www.saturdayschoolglasgow.com/biology" target="_self">Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/chemistry" target="_self">Chemistry</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/english" target="_self">English</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/human-biology" target="_self">Human Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Maths</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Physics</a>&nbsp;or <a href="https://www.saturdayschoolglasgow.com/spanish" target="_self">Spanish</a>.&nbsp;</p>
<p>&nbsp;</p>

Scottish Text including the 10-mark question. Focus on writing relevant critical essay responses under timed conditions.
During the Easter Revision courses students can expect:
Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.
A fully qualified and GTCS registered teacher within Saturday School Limited’s SQA Approved Centre.
Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.
Focus on further developing exam technique, knowledge consolidation and problem solving skills.
Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform. This gives students the opportunity to ask questions, seek support and download from Saturday School Limited’s bank of learning materials all the way through to the final exam.
All stationery and learning materials.
A half-hour break with snacks and refreshments provided.
Easter Revision classes are aimed at anyone studying SQA National 5 or Higher Biology, Chemistry, English, Human Biology, Maths, Physics or Spanish. 
 

Scottish Text including the 10-mark question. Focus on writing relevant critical essay responses under timed conditions.

English Easter Revision Class (H)

<p>Revision and teaching of a selection of the most common key areas of difficulty across all three units of the course. A different selection of content will follow in the Easter Revision course.</p>
<hr />
<p class="font_8">During the Easter Revision courses students can expect:</p>
<ul class="font_8">
<li>
<p class="font_8">Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.&nbsp;</p>
</li>
<li>
<p class="font_8">A fully qualified and GTCS registered teacher within Saturday School Limited&rsquo;s SQA Approved Centre.&nbsp;</p>
</li>
<li>
<p class="font_8">Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.&nbsp;</p>
</li>
<li>
<p class="font_8">Focus on further developing exam technique, knowledge consolidation and problem solving skills.&nbsp;</p>
</li>
<li>
<p class="font_8">Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform.&nbsp; This gives students the opportunity to ask questions, seek support and download from Saturday School Limited&rsquo;s bank of learning materials all the way through to the final exam.&nbsp;</p>
</li>
<li>
<p class="font_8">All stationery and learning materials.&nbsp;</p>
</li>
<li>
<p class="font_8">A half-hour break with snacks and refreshments provided.&nbsp;</p>
</li>
</ul>
<p class="font_8">Easter Revision classes are aimed at anyone studying SQA National 5 or Higher&nbsp;<a href="https://www.saturdayschoolglasgow.com/biology" target="_self">Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/chemistry" target="_self">Chemistry</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/english" target="_self">English</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/human-biology" target="_self">Human Biology</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Maths</a>,&nbsp;<a href="https://www.saturdayschoolglasgow.com/maths" target="_self">Physics</a>&nbsp;or <a href="https://www.saturdayschoolglasgow.com/spanish" target="_self">Spanish</a>.&nbsp;</p>

Revision and teaching of a selection of the most common key areas of difficulty across all three units of the course. A different selection of content will follow in the Easter Revision course.



During the Easter Revision courses students can expect:
Re-teaching and revised, in-depth coverage of the most pertinent key areas of SQA National 5 and Higher Maths, English, Biology, Chemistry, Physics and Spanish.
A fully qualified and GTCS registered teacher within Saturday School Limited’s SQA Approved Centre.
Tutorial style completion of exam standard questions and analysis of the worked solutions by application of the SQA marking instructions.
Focus on further developing exam technique, knowledge consolidation and problem solving skills.
Subsequent ongoing support online, seven days per week, from expert tutors via a secure, online learning platform. This gives students the opportunity to ask questions, seek support and download from Saturday School Limited’s bank of learning materials all the way through to the final exam.
All stationery and learning materials.
A half-hour break with snacks and refreshments provided.
Easter Revision classes are aimed at anyone studying SQA National 5 or Higher Biology, Chemistry, English, Human Biology, Maths, Physics or Spanish. 

Biology

Revision and teaching of a selection of the most common key areas of difficulty across all three units of the course. A different selection of content will follow in the Easter Revision course.

Biology Grade Booster Day (H)

Physics

Physics Grade Booster Day (N5)

Physics Grade Booster Day (H)

Chemistry Grade Booster Day (N5)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A standalone 10-week course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. &nbsp; At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! You will be told about the other courses we offer so that you can make an informed choice about further learning. Participants in this course often move on to our Introduction to Paper Craft and Mixed Media Course that will introduce you to the basic materials, tools, equipment and techniques used. Experience has shown us that participants for whom English is not their first language, have found that quilling has helped them improve their understanding and spoken English as there is a lot of repetition of basic terms including numbers, colours and directions. Working with someon for whom English is their first language is also helpful.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Programme</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 1: Basic Shapes (1)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 2: Basic Shapes and Use of a Quilling Comb (2)&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 3: Flower and Butterfly: Picture 8&rdquo; x 10&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 4: Making a Shape to Hold Quilled Pieces: Capital Letter</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 6: Basket of Flowers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 7: Cherry Blossom Box</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 8: 2 x 5&rdquo; x 7&rdquo; Pictures: Duck and Boat</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 11: Pot of Lavender (1)&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 10: Pot of Lavender (2)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will receive all the materials and items of equipment needed to complete the course. These are yours to keep:&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Materials and Equipment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong>Quilling Kit:&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Quilling Paper Strips: 39 mm: a variety of colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Quilling Paper Strips: 39 mm: white</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Quilling Board</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Needlemaker&#39;s Wheel of Pins</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Quilling Formers x 2&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Quilling Comb</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1 Pair Tweezers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Pokey Tool</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Quilling Tool: Short</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Quilling Tool: Long</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Scissors</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Glue Applicator</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Book Binders&rsquo; Glue 30 ml</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Black and white 300 gsm card for box and picture</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65); font-size: 14px;">Craft4Smiles C.I.C. is crafting community that&nbsp;</span><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">provides accessible high quality creative papercraft and mixed media online programmes for adults. Our courses are social and interactive whether delivered online or in-person. Our aim is to introduce and build crafting skills and the basic skills needed for success in the workplace and at home, including self-confidence, problem solving, communicating in a group, basic maths and English. We teach over 45 different paper craft and mixed media techniques. Each course is carefully constructed to help you develop your crafting skills and knowledge. &nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">Crafting and our courses are mindful, taking us away from the day-to-day. Participants have consistently reported improvements in their wellbeing. &nbsp;Anyone who wants to learn new skills can join our programmes. &nbsp;No previous experience of papercrafting or mixed media work is needed. We have delivered courses successfully in Cambridgeshire for 6 1/2 years and have worked with 280 Cambridges residents during this time. 86% of participants state that what we offer has helped to improve their wellbeing. 75% state that it has made a positive difference to their daily lives. &nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Please note that the Cademy calenda/description states that this course is over 13 weeks. This is because the 10 weeks of the course are delivered over 13 weeks, during 3 of which, Craft4Smiles is closed for holidays!&nbsp;</span><br fr-original-style="" style="box-sizing: border-box;"></span></p>

A standalone 10-week course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! You will be told about the other courses we offer so that you can make an informed choice about further learning. Participants in this course often move on to our Introduction to Paper Craft and Mixed Media Course that will introduce you to the basic materials, tools, equipment and techniques used. Experience has shown us that participants for whom English is not their first language, have found that quilling has helped them improve their understanding and spoken English as there is a lot of repetition of basic terms including numbers, colours and directions. Working with someon for whom English is their first language is also helpful. 
Programme
Week 1: Basic Shapes (1)
Week 2: Basic Shapes and Use of a Quilling Comb (2) 
Week 3: Flower and Butterfly: Picture 8” x 10”
Week 4: Making a Shape to Hold Quilled Pieces: Capital Letter
Week 6: Basket of Flowers
Week 7: Cherry Blossom Box
Week 8: 2 x 5” x 7” Pictures: Duck and Boat
Week 11: Pot of Lavender (1) 
Week 10: Pot of Lavender (2)
You will receive all the materials and items of equipment needed to complete the course. These are yours to keep: 
Materials and Equipment
 Quilling Kit: 
Quilling Paper Strips: 39 mm: a variety of colours
Quilling Paper Strips: 39 mm: white
Quilling Board
Needlemaker's Wheel of Pins
Quilling Formers x 2 
Quilling Comb
1 Pair Tweezers
Pokey Tool
Quilling Tool: Short
Quilling Tool: Long
Scissors
Glue Applicator
Book Binders’ Glue 30 ml
Black and white 300 gsm card for box and picture
Craft4Smiles C.I.C. is crafting community that provides accessible high quality creative papercraft and mixed media online programmes for adults. Our courses are social and interactive whether delivered online or in-person. Our aim is to introduce and build crafting skills and the basic skills needed for success in the workplace and at home, including self-confidence, problem solving, communicating in a group, basic maths and English. We teach over 45 different paper craft and mixed media techniques. Each course is carefully constructed to help you develop your crafting skills and knowledge. 
Crafting and our courses are mindful, taking us away from the day-to-day. Participants have consistently reported improvements in their wellbeing. Anyone who wants to learn new skills can join our programmes. No previous experience of papercrafting or mixed media work is needed. We have delivered courses successfully in Cambridgeshire for 6 1/2 years and have worked with 280 Cambridges residents during this time. 86% of participants state that what we offer has helped to improve their wellbeing. 75% state that it has made a positive difference to their daily lives. 
Please note that the Cademy calenda/description states that this course is over 13 weeks. This is because the 10 weeks of the course are delivered over 13 weeks, during 3 of which, Craft4Smiles is closed for holidays! 


Craft4Smiles C.I.C. 

A standalone 10-week quilling course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors.   At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf!  All materials and equipment needed will be supplied and are yours to keep. This course is helpful for those for whom English is not their native tongue as there is a lot of repetition of basic terms including numbers, colours and directions.  

Quilling - Monday 19.00 - 21.00 or Tuesday 19.00 - 21.00


General Admission

Craft4Smiles Cademy Launch

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.Is this course accredited and recognised? Yes, this course is fully approved by CPD. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.

How long will this course take me? Roughly 1 hour. But you don't have to do it all in one go.Who should take this course? Anyone who wants to improve how they think and learn. There are no entry requirements.Course TopicsWe build our courses so that you're able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include
Team Building Ability
Team Approach to Problem Resolution
Structured and Proven Process
Permanent Problem Resolution
Improved Quality Performance
Financial Savings
Aims of the Training CourseBy the end of this course you will be able to:
Understand the types of problems that can affect a business and the effect of unresolved problems on business performance
Describe the benefits of adopting a structured approach to team problem solving
Enhanced understanding of the issues and a structured approach to generating better solutions.
Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace
Understand how to apply the appropriate problem-solving technique

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Duration
1 Days
6 CPD hours
Overview
Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality
This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class.

Getting Started
Workshop Objectives
The Problem Solving Method
What is a Problem?
What is Creative Problem Solving?
What are the Steps in the Creative Solving Process?
Case Study
Module Two: Review Questions
Information Gathering
Understanding Types of Information
Identifying Key Questions
Methods of Gathering Information
Case Study
Module Three: Review Questions
Problem Definition
Defining the Problem
Determining Where the Problem Originated
Defining the Present State and the Desired State
Stating and Restating the Problem
Analyzing the Problem
Writing the Problem Statement
Case Study
Module Four: Review Questions
Preparing for Brainstorming
Identifying Mental Blocks
Removing Mental Blocks
Stimulating Creativity
Case Study
Module Five: Review Questions
Generating Solutions (I)
Identifying Mental Blocks
Removing Mental Blocks
Stimulating Creativity
Case Study
Module Five: Review Questions
Generating Solutions (II)
The Morphological Matrix
The Six Thinking Hats
The Blink Method
Case Study
Module Seven: Review Questions
Analyzing Solutions
Developing Criteria
Analyzing Wants and Needs
Using Cost/Benefit Analysis
Case Study
Module Eight: Review Questions
Selecting a Solution
Doing a Final Analysis
Paired Comparison Analysis
Analyzing Potential Problems
Case Study
Module Nine: Review Questions
Planning Your Next Steps
Identifying Tasks
Identifying Resources
Implementing, Evaluating, and Adapting
Case Study
Module Ten: Review Questions
Creating a Performance Plan
Planning the Follow-Up Meeting
Celebrating Successes
Identifying Improvements
Case Study
Module Eleven: Review Questions
Wrapping Up
Words from the Wise
Lessons Learned

Nexus Human

Creative Thinking

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified
In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.
Learning Outcomes:
Apply defusing techniques in Customer Service interactions.
Employ proactive strategies in Customer Service management.
Utilise problem-solving methods to enhance Customer Service.
Engage in brainstorming for effective Customer Service solutions.
Channel customer anger through Customer Service skills.
More Benefits:
LIFETIME access
Device Compatibility
Free Workplace Management Toolkit
 Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: 

Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude.
Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes.
Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach.
Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.
Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.

Empower UK Employment Training

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

Quilling

<p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Take your first steps into UX</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Follow 65 expert lessons that will immerse you in the theory and principles of UX Design</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping</li><li fr-original-style="" style="box-sizing: border-box;">Earn a globally recognised and university credit-rated professional qualification</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it for?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anybody who needs to understand UX</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Format</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online, self-paced</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">6 weeks (recommended)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 hours per week</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How you&rsquo;ll benefit</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you want to really understand UX, this UX design fundamentals course for you.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Speak confidently about UX design</li><li fr-original-style="" style="box-sizing: border-box;">Develop a mindset for problem-solving</li><li fr-original-style="" style="box-sizing: border-box;">Learn to advocate for the user - and make better business decisions as a result</li><li fr-original-style="" style="box-sizing: border-box;">Become a more rounded, valuable professional</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your knowledge with a university credit-rated certificate</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn the key UX design fundamentals concepts in just six weeks.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Everything you need to truly grasp UX, over five engaging modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 1</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction to UX design</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gain a comprehensive overview of the UX design process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 2</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">User research methods</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how to gain deep insights into customer needs and behaviours.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Analysis techniques</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Discover how research gets translated into actionable insights.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 4</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defining the experience</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Explore problem-solving techniques and design principles.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 5</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prototyping techniques</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand the different forms of prototyping and when to use them.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Exam</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">40-minute final exam</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Get assessed on your knowledge through a final exam.</p><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><br fr-original-style="" style="box-sizing: border-box;"></section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><br fr-original-style="" style="box-sizing: border-box;"></section>

A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process.
Take your first steps into UX
Whether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point.
Follow 65 expert lessons that will immerse you in the theory and principles of UX Design
Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping
Earn a globally recognised and university credit-rated professional qualification



Who is it for?
Anybody who needs to understand UX
Format
Online, self-paced
Duration
6 weeks (recommended)
Commitment
3 hours per week



How you’ll benefit
If you want to really understand UX, this UX design fundamentals course for you.
Speak confidently about UX design
Develop a mindset for problem-solving
Learn to advocate for the user - and make better business decisions as a result
Become a more rounded, valuable professional
Showcase your knowledge with a university credit-rated certificate



Learn the key UX design fundamentals concepts in just six weeks.
Everything you need to truly grasp UX, over five engaging modules.


Module 1
Introduction to UX design
Gain a comprehensive overview of the UX design process.


Module 2
User research methods
Learn how to gain deep insights into customer needs and behaviours.


Module 3
Analysis techniques
Discover how research gets translated into actionable insights.


Module 4
Defining the experience
Explore problem-solving techniques and design principles.


Module 5
Prototyping techniques
Understand the different forms of prototyping and when to use them.


Exam
40-minute final exam
Get assessed on your knowledge through a final exam.

UX Design Institute 

UI / UX Design

Certificate in UX Design Fundamentals

Early Bird Price

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
<span></span><h5>
The Problem Solving Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Problem Solving Tools and Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
<span></span><h5>
Making Good Decisions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
<span></span><h5>
Developing Critical Thinking Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
<span></span><h5>
Understanding Creativity and Innovation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
<span></span><h5>
Creativity and Innovation in Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
<span></span><h5>
Individual and Group Techniques for Creativity</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Overview
With the ever-increasing demand for Problem Solving in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving may be.
Learning about Problem Solving or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.
The self-paced online learning methodology by compete high in this Problem Solving course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!
Instead of searching for hours, enrol right away on this Problem Solving course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.
Who is this course for?
While we refrain from discouraging anyone wanting to do this Problem Solving course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:
Anyone looking for the basics of Problem Solving ,
Jobseekers in the relevant domains,
Anyone with a ground knowledge/intermediate expertise in Problem Solving ,
Anyone looking for a certificate of completion on doing an online training on this topic,
Students of Problem Solving , or anyone with an academic knowledge gap to bridge,
Anyone with a general interest/curiosity
Career Path
This Problem Solving course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.

Course Curriculum
Module 1 - The Creative Problem Solving and Decision Making
The Creative Problem Solving and Decision Making

00:00
Module 2 - The Problem Solving Model
The Problem Solving Model

00:00
Module 3 - Problem Solving Tools and Techniques
Problem Solving Tools and Techniques

00:00
Module 4 - Making Good Decisions
Making Good Decisions

00:00
Module 5 - Developing Critical Thinking Skills
Developing Critical Thinking Skills

00:00
Module 6 - Understanding Creativity and Innovation
Understanding Creativity and Innovation

00:00
Module 7 - Creativity and Innovation in Business
Creativity and Innovation in Business

00:00
Module 8 - Individual and Group Techniques for Creativity
Individual and Group Techniques for Creativity

00:00

Compete High

Online Course Marketing

Online Course Creation

Study Skills

Professional Skills Course (PSC)

Problem Solving Masterclass

<h2>Decision Making and Problem Solving (Virtual)</h2>
<p>We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations.</p>
<p>Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace.</p>
<p>Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving.</p><h3>What you will Learn</h3><ul><li>Recognize the importance of making a sound decision in a timely manner</li><li>Infer types of cognitive biases and obstacles that impact decision-making</li><li>Separate facts, requirements, ideas, and perceptions when making a decision or solving problems</li><li>Apply structured decision-making and problem-solving approaches</li><li>Conduct cause and effect and Force Field analyses</li><li>Evaluate alternative solution methods using various techniques</li><li>Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques</li><li>Implement decision-making and problem-solving models, tools, and techniques</li></ul><section>
                    <h3>Getting Started</h3><h3>Foundation Concepts</h3><ul><li>Contextualizing decisiveness and problem-solving</li><li>Discriminating between decisiveness and problem-solving</li></ul><h3>Understanding Decision-Making</h3><ul><li>Decision-making challenges and impacts</li><li>Key drivers of good decision-making</li><li>Thought processes and obstacles</li><li>Knowledge, skills, and abilities (KSAs)</li></ul><h3>Decision-Making Models and Supporting Tools</h3><ul><li>Decision-making models, tools, and guidelines</li><li>Tools to evaluate alternatives</li><li>Translating requirements into action</li></ul><h3>Problem-Solving</h3><ul><li>Defining the problem</li><li>Problem-solving models</li><li>Cause and effect analysis</li><li>Quick hit vs. innovative problem-solving</li></ul><h3>Summary and Next Steps</h3><ul><li>Course summary</li><li>Personal action plan</li></ul>


                </section>

Decision Making and Problem Solving (Virtual)
We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations.
Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace.
Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving.
What you will Learn
Recognize the importance of making a sound decision in a timely manner
Infer types of cognitive biases and obstacles that impact decision-making
Separate facts, requirements, ideas, and perceptions when making a decision or solving problems
Apply structured decision-making and problem-solving approaches
Conduct cause and effect and Force Field analyses
Evaluate alternative solution methods using various techniques
Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques
Implement decision-making and problem-solving models, tools, and techniques
Getting Started
Foundation Concepts
Contextualizing decisiveness and problem-solving
Discriminating between decisiveness and problem-solving
Understanding Decision-Making
Decision-making challenges and impacts
Key drivers of good decision-making
Thought processes and obstacles
Knowledge, skills, and abilities (KSAs)
Decision-Making Models and Supporting Tools
Decision-making models, tools, and guidelines
Tools to evaluate alternatives
Translating requirements into action
Problem-Solving
Defining the problem
Problem-solving models
Cause and effect analysis
Quick hit vs. innovative problem-solving
Summary and Next Steps
Course summary
Personal action plan

IIL Europe Ltd

Decision Making

Critical Thinking

Analytical Skills

Management Skills

Decision Making and Problem Solving (Virtual)

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.
Learning Objectives
Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

Testimonials
"An inspiring and engaging course."
"Refreshing to hear the family's perspective."
"Your enthusiasm for the topic along with the knowledge and awareness you have given me has given me my mojo back! "
Summary 
This extensive, 2-3 day, CPD certified, blended course comprises of an interactive learning platform which includes:
Pre-recorded training videos (6-8.5hrs depending on modules accessed)
Downloadable independent learning workbook
Interactive on-line question forum through Padlet
Optional live practical problem solving events
Bonus videos focused on using night time positioning equipment
Final live review event with trainers Rachel Wright and Sarah Clayton (via Zoom)
On completion, delegates get access to materials designed for practitioners to deliver 24-hour postural care training to unpaid individuals and families who use their service
Please note that the course will take a minimum of 14 hours of independent learning with the option of completing further hours by covering more than one age bracket - the live sessions will be in addition to these 14 hours. Please ensure you allocate enough learning time to complete this course. It is expected that all independent learning is finished before the review events to enable you to fully participate in the discussions.
 	Date	Time (GMT)
Introductory event & access to course content	 4 Nov 2024	1300-1400 
Practical application session 1	 18 Nov 2024	 1130-1230
Practical application session 2	 2 Dec 2024 	 1130-1230
Final live review events	16 Dec 2024	 1000-1200
Course content access expires	 7 Jan 2025	 
Details 
Using pre-recorded training, interactive on-line content (through Padlet), self-directed learning and live events, this substantial and comprehensive blended training course keeps delegates interested, engaged and learning new ways to bring excellence to their 24-hour postural care provision and focuses on the often neglected lying position and how unsupported lying drives changes to a person's body shape which impacts sitting, standing and functional movement. 
You will have access to the online learning from 4th November 2024 and be provided with all the information you will need to complete the course. At 1pm (GMT) on 4th November you will then join the trainers for an introductory event via Zoom to provide an outline of the training and to answer any questions you may have. Over the next few weeks you can access the pre-recorded training videos and interactive online content to enable you to complete the workbook. On 16th December there will be a series of live discussion events for the specific ages the course covers to assess your learning (you must attend at least one of these events - please see below for further information). 
Why? 
People with complex needs, deserve a thorough, co-ordinated 24-hour postural care service. We only get one body and yet people with complex disabilities don't always get the 'annual service' afforded the equipment they use.
Posture Positive report (2020) found training is a key aspect to developing resilient and robust 24-hour postural care for people with complex needs. Every person with complex needs or limited movement requires a comprehensive 24-hour postural care service delivered in a personalised way. 
Who? 
The course is suitable for specialist physiotherapists, specialist occupational therapists and other highly trained healthcare professionals working in health, SEN and social care. 
The course breaks down the life span of a person as follows:
0-3 years
Children and young people in education
Adults
Older people an palliative care
Each delegate selects the aspects of the course relevant to their particular area of practice whilst having access to all the course resources.
What? 
On completion of the course, it is hoped delegates will be equipped with the knowledge needed to deliver an outstanding, person-centred, 24-hour postural care service. 
This course covers: 
Why is postural care such a big deal?
What is 24-hour postural care?
Identification of need
Predictable changes to body shape
Preventing, protecting and reversing body shape distortion
Postural care in the real world with real people
Special considerations for all stages of life
Monitoring and evaluating outcomes
Co-production in developing personalised postural care
You can focus on one specific age group or take a general approach allowing you to adapt the course to meet your own learning objectives. 
On 16th December the final live review events with the trainers via Zoom are available for the specific ages that the course covers. You must attend at least one of these live discussion (the one most relevant to your practice) but you are welcome to join all four. Please note the timings are GMT.
10.30am - 11.30am 0-3 years
11.45am – 12.45pm Children in education
1.45pm - 2.45pm Adults
3.00pm - 4.00pm Older people and palliative care
Training for individuals and family carers
On successful completion of the course, all delegates will gain access to bespoke training materials designed by parents for parents of people with complex needs. This includes ongoing trainer support for local therapists hosting the workshops, pre-recorded training videos, workbook and designated webpage.
Group discounts
Contact us to book this training for your team, department or organisation with group discounts and bespoke training opportunities or if you would prefer to be invoiced directly for this training email admin@bornattherighttime.com 
Trainers 
Rachel Wright (BSc) Founder of Born at the Right Time Rachel is author of The Skies I'm Under, finalist 2020 RCN Nursing Awards, trainer, qualified nurse and unqualified mum of three sons; one of whom has severe disabilities and life-limiting epilepsy. Occasionally she ties on her trainers and runs in a vague attempt to counteract her love for Salt ‘n Vinegar crisps, hummus and all things carbohydrate. 
Sarah Clayton (BSc, PGCE) CEO Simple Stuff Works Sarah is passionate about all things postural care. Sounds dull but it turns out that her passion translates into highly contagious enthusiasm. She has developed a range of accredited training courses accessible to health, social care and education practitioners. Sarah has four children, works full-time and can regularly be found wearing her jumper inside out. 

Born at the Right Time

Physiotherapy

Occupational Therapy

Allied Health

Allied Health Professions (AHP)

Occupational Therapy Assistant

Palliative Care

Hospice & Palliative Medicine

Occupational Therapist

Health & Social Care

Physiotherapy Support Worker

End Of Life Care

Physiotherapist

CPD certified, digital study session, 24-hour postural care training, learning new ways to bring excellence to 24-postural care, focussing on supported lying. 

70 Courses in Glasgow

English Grade Booster Day (H)

By Saturday School Ltd

Maths Easter Revision Class (N5)

By Saturday School Ltd

Chemistry Grade Booster Day (H)

By Saturday School Ltd

Chemistry Easter Revision Class (H)

By Saturday School Ltd

English Easter Revision Class (N5)

By Saturday School Ltd

English Easter Revision Class (H)

By Saturday School Ltd

Biology Grade Booster Day (H)

By Saturday School Ltd

Physics Grade Booster Day (N5)

By Saturday School Ltd

Physics Grade Booster Day (H)

By Saturday School Ltd

Chemistry Grade Booster Day (N5)

By Saturday School Ltd

Search By Location