1949 Courses in Edinburgh

The course is both theoretical and activity based in nature The participant will receive up to date research based information relating to Acquired Brain Injury and appropriate learning and behavioural & management strategies to use and coupled with person centred approaches can help promote recovery and positive self image.

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

This course will start by giving you an overview of some of the common types and causes of learning disabilities, characteristics and behaviours and how they affect people. We will consider which learning & behavioural strategies are appropriate and how using a person centred approach to care will get the best results and ensure that needs of the individual are effectively met. We also discuss overcoming the stigma attached to learning disabilities

This course is designed to give the learner the knowledge and skills needed to effectively support a person with down syndrome. It provides information regarding causes of the condition genetics & screening, behaviours, practical support and how to promote effective communication.

First Aid Courses. These can be at your venue or our training centre.

The Manifesting Tapping Technique – The clean manifesting technique that helps you make your dreams come true

Francesca Wyllie (BA Hons Fine Art) has an amazing north-facing art studio at El Retiro in Andalucia, which was purpose-built to accommodate painting groups. Bespoke painting and sculpture workshops can be arranged or Francesca can travel locally to guide you in your own studios or locations.

Dementia awareness training

It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government. Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this. Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support. By the end of the course participants will: Understand the roles, responsibilities, processes and procedures in place for working with Elected Members Be able to identify the best way to approach potentially sensitive issues Understand the skills and behaviours required for working effectively with Members Be able to deploy their influencing skills more successfully Review their learning and have an action plan to take back and implement at work Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. 1 Introduction Welcome and introductions Objectives and programme overview 2 Working in a political environment What is political awareness? Contact and experience with Members Importance of the role of Members 3 Why be an Elected Member? Perceptions of what Elected Members are and do Values of Members and their motivations for doing what they do 4 Political decision-making in local government Current challenges and drivers affecting the organisation / the council Roles and responsibilities of Officers and Members Centrality of Members' strategic role 5 (Option) A day in the life of an Elected Member An Elected Member gives a talk about what they do 6 Having a beneficial relationship between Officers and Members 7 Member / Officer communication Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc) Response times and requirements Procedures required by Heads of Service [if appropriate] 8 Influencing styles and strategies Different forms of power and how they impact Developing an appropriate 'influencing style' Exploring strategies for improving communication and influencing at work 9 Review and evaluation Review and evaluation of learning Personal action plans

safe handling of medication