1945 Courses in Edinburgh

Level 3 NVQ Diploma in Occupational Work Supervision

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

Master the camera and post processing skills required to produce an end result that matches your creative vision and expectations. This practical and fun course enables participants to fully explore the essential camera and Photoshop skills you need to produce stunning digital photographs. Experienced tutor Kat Gollock helps you harness your creative potential in four engaging and empowering sessions. De-mystify the technical jargon and unlock your DSLR camera’s full potential. Learn Photoshop from a photographer’s perspective and the essential skills you need to really make your images shine. If you don’t have a digital SLR we can often provide one for you – please let us know at time of booking to confirm. You can also use your interchangeable or fixed lens system, mirrorless or rangefinder camera on this course. Bridge cameras without interchangeable lenses can be used too, but please note that they may not allow the full range of camera controls. Computer experience is beneficial. Week 1: Camera You will be guided through the manual settings of your Digital SLR camera, fully exploring how to capture light and time in a single image. Learn how to generate accurate exposures through aperture, shutter speed and ISO control and how/when to apply them creatively. We’ll explore some of the other digital settings that are key to understanding and building your confidence with your own camera. Week 2: Creating Put into practice all the camera features discussed and demonstrated in Week 1 on a walk around town. You will then return to the gallery for discussion and troubleshooting session to help further iron out any kinks. Week 3: Composition Will introduce you to photographic composition, history and appreciation and will be accompanied by more time to shoot so as to put these new skills into practice Week 4: Critique This week the full digital workflow will be explored with focus on image selection and post production techniques. An introduction to Adobe programs Bridge and Photoshop will be a key part of this process. On completion, we will have an informal and supportive discussion and feedback session provided by the tutor and peers.   Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout.

Project Stakeholder Relationship Skills: In-House Training This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories Apply the most appropriate interpersonal relationship skills to the different categories of relationships Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle What you Will Learn Examine traditional and non-traditional ways to identify and assess stakeholders Explain how competence, character, and trust lead to project success and strong relationships with stakeholders Utilize 'Embodied Leadership' skills to build stakeholder relationships Apply stakeholder engagement best practices to case study and real-life scenarios Getting Started Stakeholders and project success Stakeholder management research Managing stakeholder relationships Identifying Stakeholders Stakeholder categories Stakeholder relationships across the project life cycle Tools and techniques for identifying stakeholders Assessing Stakeholders Assessing stakeholder relationships Recognizing stakeholder attitudes toward the project Analyzing stakeholders Using other types of stakeholder assessments Building Stakeholder Relationships The importance of psychological safety Building trust and getting results The anatomy of trust Navigating Challenging Situations Dynamics of conflict Responding to conflict Managing difficult conversations

This course covers all relevant health and safety laws including Working at Height Regulations 2005.

This course covers the role of the designated fire marshal. It also gives you the opportunity to...

The Combined First Aid at Work and Paediatric First Aid Course is ideal for those who work in settings that require both first aiders and paediatric first aiders, such as schools, sports clubs or other childcare settings.  Combining the QA Level 3 Award in First Aid at Work (RQF) and the QA Level 3 Award in Paediatric First Aid (RQF) into 3 extended days of classroom learning, this specially designed course enables candidates to gain the skills and knowledge needed to provide both adult and paediatric first aid, whilst minimising the number of training days required to achieve both qualification. Candidates will cover a range of topics needed to provide effective first aid for adults, children and infants including CPR and defibrillation, choking, stroke, head injuries, asthma and much more.

As phone and tablet cameras continue to improve and App developments become more advanced, mobile photography – previously considered only suitable for quick snaps and throwaway selfies – is more and more becoming recognised as a legitimate photographic medium. And anyone with a phone or tablet can do it! This course will explore the concepts of digital camera photography (and all that it entails) but through the medium of your own mobile device. Through a mixture of discussion and practical work this course will help you to push the limits of what your phone camera can do. As well as exploring the creative side of photography, we’ll break down some of the technical elements to get a better understanding of photography in general and learn how to achieve similar results using your phone or tablet. We’ll explore useful Apps to help get the desired output from your device and spend time looking at postproduction techniques that can improve and enhance your camera photos beyond a casual snapshot. Some of the Apps we will be looking at include Slow Shutter (iOS), VSCO (iOS/Android), Snapseed (iOS/Android), Adobe Lightroom for Mobile (iOS/Android) and Manual Camera (Android). You do not need to have all these downloaded in advance and, please be aware that depending on the capabilities of your phone, some of the features of these apps may not be available to you. This course is suitable for beginners and requires very little technical knowledge – just an enthusiasm and interest in photography and how to get a little more from your device. Please bring comfy weather-appropriate clothing as there will be some time spent outside shooting. Please specify the Make and Model of your mobile device when booking, so that the tutor can provide specific information tailored to your device wherever possible   Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout.

Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.

Overview This one day Accident Investigation course will give participants the necessary information and skills to enable them to carry out a thorough and effective accident investigation. Description This course will provide attendees with the necessary information and skills, to reach the right conclusions, make effective, practical recommendations and thereby make a significant contribution to improving workplace health and safety. Topics covered: Accidents & Accident Causation – If an organisation does not properly control risks, the outcome of an accident often depends on chance. Because the outcome of an accident cannot be accurately predicted, the only way to effectively reduce accidents is by controlling the underlying causes of all the different accident types. Accident Reporting Process – Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR) The Process – You have 2 top priorities when you are first notified of an accident. The first is to the injured person to ensure that appropriate medical attention is available. The second priority is then to ensure that the area is made safe to ensure no other persons are injured Accident Investigation – Every employer has a Moral, Legal & Economic obligation to protect the health and safety of employees while at work The Cause of Accidents – During an accident investigation you will be looking for the unsafe acts and the unsafe conditions which contributed to the accident. If you carry out the investigation effectively, then you will find the root cause or causes of the accident Facts to be Collated – When you conduct an accident investigation you should be seeking to obtain information on unsafe acts, unsafe conditions, immediate failures and latent failures. To find out these various elements of the accident you need to ask the questions who, where, when, and what, which will give you details of the event Reaching Conclusion – Identifying all the failure modes, satisfy all the answers to what, where, why, who etc., and thus identify all the causes of the accident Review of Session – Creating an action plan to embed learning. Who should attend Managers, leaders, trainers, health and safety officers and anyone involved in health and safety training and/or procedures. Requirements for Attendees None.