110 Courses in Birmingham

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.

Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.

The NVQ Level 3 is designed to provide both new entrants and those seeking progression in their career, with the opportunity to develop the necessary skills to carry out job roles and responsibilities associated with the installation and maintenance of Electrotechnical systems.

Remote working is on the increase. However, managing a remote team is not always the same as managing a traditional, single-site office-based team.

This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.

This interactive programme will use the topic of equity, diversity, and inclusion to illustrate the problem of unconscious bias and the practical solutions to overcome it. The programme will provide the opportunity for self-reflection, open discussion, and training on some of the softer skills to maximise objectivity in the workplace.

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Organisations are essentially about people working together and yet so often they fail to capitalise upon the full potential of this.