556 Courses in Birmingham

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Platelet-rich Plasma (PRP) treatments Nationally Recognised Qualification No previous experience or qualifications needed Open College Network Accreditation Level 4 (as required for minimally invasive procedures) Covers standards set by HEE Employed (salon) or Self-Employed opportunities Basic understanding of English language required OPEN TO ALL APPLICANTS

Customer care, customer service, Moccasin Approach,

Do you want to boost your medical career by learning about the cannulation process? This comprehensive cannulation course is ideal for you!  You can learn about the whole venepuncture and cannulation procedure in this Venepuncture and Cannulation Training Course, as well as the safest methods for handling, flushing, and removing a cannula. This course will provide you with the necessary training to flourish in your profession, whether you are a novice or an experienced individual wishing to enhance your career in the healthcare industry.  Course Highlights Designed by healthcare professionals Accredited by the CPD Certification Recognised and Valuable Certification Self-Paced Online Theoretical Learning High-Quality Study Materials Interactive practical training Practical Day Class Schedule – 1 Day Face-to-Face Training  Venue Location London: Bank Studio, 23 Park Royal Road, NW10 7JH Date: 2nd August, 2024 Date: 25th August, 2024 Date: 29th September, 2024 Date: 29th October, 2024 Date: 29th November, 2024 Time: 10:00 am – 05:00 pm Venue Location Birmingham:  44 Blucher Street, Birmingham, B1 1QJ Date: 21st August, 2024 Date: 24th October, 2024 Date: 12th December, 2024 Time: 10:00 am – 05:00 pm This extensive IV Cannulation Course covers the following credentials:  Selection of veins for cannulation Arm and hand physiology and anatomy Types of cannula Process of cannulation Safety measures Proper insertion of the cannula Classroom-Based Cannulation Course Practical learning We offer comprehensive theoretical study materials and practical sessions for our cannulation training. As part of the practical training, you will receive practical dry lab demonstrations and hands-on experience to justify your role.  Who is this Venepuncture and Cannulation Course for?  This Venepuncture and Cannulation course is primarily aimed at:  Health Visitors Healthcare professionals Nurses, midwives, pharmacists and doctors Freshers looking to begin their career in the healthcare sector Anyone looking to enhance their cannulation skills Aims and Learning Outcomes of this Venepuncture and Cannulation Training Course  Know how to select the appropriate veins for cannulation Understand the anatomy and physiology of hands and arms Recognise the various sizes of a cannula Identify the risks concerning cannulation Know how to insert the cannula properly Recognise the safety precautions that should be maintained Gain knowledge about the dressing procedure Know how to safely flush and remove a cannula Learn how to securely dispose of all the sharps Learning how to perform Phlebotomy Trainingand Catheterisation Training can help you to provide better care to your patients. By being able to insert a catheter quickly and effectively, you can administer necessary treatments more efficiently, which can improve patient outcomes and reduce discomfort. Entry Requirements There are no academic entry requirements for this cannulation course, and it is open to students of all educational backgrounds. You need to join the Phlebotomy Training before attending the Cannulation Training. Assessment Method In this Venepuncture and Cannulation training, learners will be assessed via observation. That means during the practical training, you will be observed by the supervisor/trainer. Upon successful demonstration of blood sampling and blood draw, you will be awarded a CPD-accredited certificate accepted by thousands of professional bodies and government regulators in the UK and worldwide. Whether you are a fresher looking to kickstart your career in healthcare or practising healthcare looking to enhance your cannulation skills, this course will help you achieve your professional aspirations by all means. Course Curriculum 1. Cannulation Training - Course Introduction 2. What are Venepuncture and Cannulation 3. Anatomy and Physiology of the Circulatory System 4. Legal Aspects of Venepuncture (Phlebotomy) and Cannulation 5. Practitioner Requirements 6. Professional Competence and Accountability 7. Documentation and Record Keeping 8. Vicarious Liability 9. Consent 10. Influencing Factors during Venepuncture 11. Infection Prevention and Management 12. Haemolysis 13. Selecting Correct Equipment 14. Procedure of Venepuncture and Cannulation 15. Order of Draw 16. Peripheral Cannula and Venepuncture 17. Procedure Prior to Cannulation 18. During Cannulation 19. Cannula Size and Cannulation Aftercare 20. Removal of Cannulation 21. Complications 22. Cannulation Training - Conclusion Recognised Accreditation This course is accredited by Continuing Professional Development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement On successful completion of the cannulation course, you will be eligible to obtain a CPD-accredited certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. 

You MUST complete E-Learning on The Oliver McGowan Mandatory Training On Learning Disabilites & Autism before you attend further training. This is free and can be accessed here: https://portal.e-lfh.org.uk/Component/Details/781480 The training contains potentially challenging material that mentions death and dying, trauma, mental and physical illness, system failures and inequalities faced by autistic people and people with a learning disability. Tier 2 - Train The Facilitator Course Information  Suitable For: People who have the skills and experience needed to deliver Tier 2 Face-to-Face training to trainees who provide support and/or care of autistic people or people with a learning disability. Course Summary:  Tier 2 Train The Facilitator is a 2 day course. Trainee Facilitators need to: Complete the E-learning Attend a live Tier 2 training session Day 1 - Learning Disability Training Day Day 2 - Autism Training Day The trainee will then be assessed by our Lead Trainer where a decision will be made regarding signing the trainee off to delivery training. Information about The Oliver McGowan Mandatory Training on Learning Disabilities & Autism The training is named after Oliver McGowan. Oliver was a young man whose death at the age of 18, shone a light on the need for health and social care colleagues to have better skills, knowledge and understanding of the needs for autistic people and people with a learning disability. The Oliver McGowan Mandatory Training on Learning Disability and Autism is the government’s preferred and recommended training for health and social care staff and is enshrined in law in the Health & Care Act 2022. The Oliver McGowan Mandatory Training on Learning Disability and Autism is co-delivered with a Facilitator and co-trainers with lived experience of learning disability and autism. The Oliver McGowan Mandatory Training is a standardised package that is delivered by trained and approved trainers. The consistent content and delivery means it is transferable between employers. Content may trigger difficult and upsetting feelings. Please note that for this course to run there is a minimum of 3 trainees to attend; if this is not met by the day before the course it may not go ahead and you will need to reschedule.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.