2439 Courses in Bangor, County Down

This course provides a basic understanding of health & safety duties and responsibilities...

Site supervisor safety training scheme refresher (SSSTS-R)

We supply Fire Marshal, Warden, Awareness training at your location and tailor it to your work sector, as such your staff will have no travelling or subsistence expenses minimising disruption for your organisation. Our trainer will bring all materials so you only need to provide a room with a plug socket. There is a practical element with extinguishers outside using our propane burners, which are fully insured and environmentally friendly. We require approximately 4 car parking spaces for this, if you do not have enough space we provide extinguisher discharge only.   The training is accredited by the Institute of Fire Safety Managers, all attendees will receive individual Electronic Certificates and our Fire Warden Quick Guide, in addition a Group Certificate will be sent with all names on for audit purposes and your central records.

Give staff the basic skills to understand how and what to train, and to use learner-centred techniques to boost the effectiveness and impact of their training courses.

Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include: Presenter self-awareness Essential cultural etiquette Powerful PowerPoint strategies for second-language speakers Linguistic mindfulness A new understanding of ‘less is more’

If training forms a large part of staff members’ roles, give them the advanced techniques they need. We’ll help them assess training needs across a team, department or organisation as well as deliver training with impact and provide you with real ROI. This course includes:

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle