23176 Improv courses

In today's competitive business environment, effective customer relationship management (CRM) is a must. This CPD Accredited CRM Course provides a solid understanding of the strategies and tools used to manage customer interactions and drive business growth. Designed to provide you with a thorough grounding in CRM principles, this course equips you with the knowledge needed to build strong customer connections, enhance loyalty, and improve overall business performance. Whether you're an aspiring marketer or looking to expand your skill set in the customer service realm, this course will give you the critical insights to handle customer relationships with confidence. The course content covers a wide range of topics including CRM strategy, customer segmentation, database management, and the role of technology in enhancing customer engagement. Delivered entirely online, it allows you to learn at your own pace while building up essential CRM expertise. By the end of the course, you’ll have a comprehensive understanding of the CRM landscape, along with the tools to implement successful strategies within your organisation, enhancing customer satisfaction and retention. This course provides the flexibility to improve your knowledge base from anywhere, with no need for physical attendance—ideal for busy professionals. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The CRM - Customer Relationship Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CRM - Customer Relationship Management - CPD Accredited training.

Gain in-depth knowledge and insight into the essential processes of internal auditing with this CPD Accredited course. Perfect for those looking to expand their understanding of internal controls, risk management, and governance frameworks, this course delivers the tools you need to confidently evaluate and improve business operations. Learn how to assess compliance, identify inefficiencies, and recommend improvements, all while adhering to the highest industry standards. Throughout the course, you will engage with key auditing concepts, focusing on methodologies, strategies, and industry best practices. Designed to be flexible and accessible, the course offers the convenience of online learning, allowing you to work at your own pace. Whether you're enhancing your current skill set or preparing for a role as an internal auditor, this course provides the knowledge and strategies necessary for success in this critical business function. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Auditing as a Form of Assurance Module 02: Internal Audit Procedures Module 03: Technology-based Internal Audit Module 04: Internal Control and Control Risk Module 05: Audit Interviews Module 06: Reporting Audit Outcome Module 07: UK Internal Audit Standards Module 08: Career as an Auditor Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Internal Auditor - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Internal Auditor - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Internal Auditor - CPD Accredited training.

In today’s fast-paced business environment, effective material management is a cornerstone for operational efficiency. This CPD Accredited course offers a comprehensive exploration of the core principles and best practices involved in managing materials within any organisation. From procurement and inventory control to forecasting and distribution, you will gain valuable insights that will directly contribute to streamlining operations and reducing costs. Designed for professionals across various industries, this course delves into key aspects that will enhance your ability to manage materials with precision and foresight. By completing this course, you’ll build a solid foundation in material management, learning how to optimise stock levels, improve supplier relationships, and implement strategies that contribute to a smoother supply chain. Whether you’re looking to improve processes within your current role or looking to advance your career, this course offers a flexible and effective approach to mastering material management. With its clear structure and in-depth content, it provides the knowledge you need to navigate the complexities of this vital area with confidence. Course Curriculum: Module 01: Introduction to Material Management Module 02: Purchasing and Supply Chain Management Module 03: Inventory Management, Planning and Control Module 04: Stores Management and Control Module 05: Forecasting Module 06: Material Requirements Planning Module 07: Materials Handling Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Material Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Material Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Material Management - CPD Accredited training.

This recording package is for individuals who did not attend the Rethinking Museums live event. If you attended online on 5 February and would like to upgrade your ticket to include a recording, please click here. Since the end of the pandemic, children, young people and families have faced a barrage of challenges to their standard of living, wellbeing, family life and place within society. Our conference will focus on how museums can become welcoming and accessible spaces that enable all children, young people and families to socialise, relax, play, work and learn. The three key themes of the conference are: Family Against the background of a slow post-Covid recovery and ingrained inequalities of access amongst museum audiences, we will share examples of museum programmes that have successfully welcomed children, young people and families who have historically been excluded. Often these new audiences have found a sense of safety and belonging in their local museums and become less isolated. Society In an increasingly polarised world where online disinformation proliferates, museums have a vital role in enabling people to build empathy and explore social justice issues. Work in this space helps museums remain relevant to younger audiences and helps them feel more optimistic about the future. Careers As the number of museum traineeships and apprenticeships are shrinking, so are the routes into a career in heritage. We’ll explore programmes that are opening up the museum workforce and enabling a wider group of young people to find meaningful work and build skills and confidence for future employment. You can read all about the conference and see the schedule on our website. About the recording The recording will include all of the conference sessions. You will receive the recordings approximately six weeks after the conference. You will be able to watch the recordings for six months from the date of the conference. All of the sessions will be captioned.

Navigating stakeholder relationships isn’t just a matter of communication—it’s an art form rooted in clarity, consistency, and a sharp understanding of interests that drive decision-making. This CPD Accredited Stakeholder Management course is tailored to help learners appreciate the nuances of stakeholder dynamics and develop strategies for building constructive, goal-aligned relationships. Whether you're coordinating a project, managing a team, or shaping policy, understanding stakeholders is vital to moving things forward smoothly and efficiently. Through structured modules and expert-led resources, learners are guided to explore stakeholder identification, influence mapping, conflict resolution strategies, and decision engagement—all delivered in a way that fits around modern digital lifestyles. No classrooms, no commutes—just straightforward, accessible learning designed for people who are serious about improving communication, alignment, and outcomes in their projects or organisations. Course Curriculum: Module 01: Introducing Stakeholder Management Module 02: Stakeholder Theories Module 03: Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Module 05: Stakeholder Engagement Module 06: Stakeholder Engagement Through Effective Communication Module 07: Monitoring and Evaluating the Engagement Module 08: Managing Stakeholder Conflict Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Stakeholder Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Stakeholder Management - CPD Accredited training.

Visual merchandising plays a pivotal role in retail and online environments, focusing on creating an attractive and effective shopping experience. This CPD-accredited course equips you with the knowledge to design displays that drive customer interest and maximise sales. You’ll explore key strategies for product presentation, colour theory, layout designs, and creating compelling visual displays. The course helps you understand how to engage customers through visual aesthetics, providing insights into consumer psychology and how to leverage visual elements to influence buying decisions. Through a combination of theoretical learning and real-world applications, this course will give you the tools needed to transform any product display into an eye-catching, sales-boosting feature. Whether you are looking to enhance your retail career, improve store layouts, or boost e-commerce visuals, this course provides a clear pathway for mastering visual merchandising concepts. Plus, with CPD accreditation, you’ll gain industry-recognised certification to enhance your professional credentials. Get ready to optimise product placements and develop displays that not only capture attention but also convert visitors into loyal customers. Course Curriculum: Module 01: Introduction to Visual Merchandising Module 02: Store Layouts Module 03: Exterior Design Module 04: In-Store Design Module 05: Mannequins in Visual Merchandising Module 06: Display Fixtures Module 07: The Role of a Visual Merchandiser Module 08: Challenges of Modern Visual Merchandising Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing Visual Merchandising - CPD Accredited course. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Visual Merchandising - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Visual Merchandising - CPD Accredited training.

The Information Management - CPD Accredited Course provides an essential foundation for individuals keen to master the management and flow of information within various sectors. With an increasing demand for streamlined processes, this course focuses on the effective organisation, storage, and retrieval of information, ensuring that learners understand how to handle data responsibly and efficiently. By honing these skills, participants can expect to navigate the evolving landscape of information management with ease, improving both organisational productivity and strategic decision-making. This course is designed for professionals eager to enhance their ability to manage data in a way that supports business objectives and regulatory needs. Whether you’re looking to refine existing knowledge or explore new concepts, the Information Management - CPD Accredited Course offers a thorough understanding of current practices, making it invaluable for those looking to thrive in a data-driven world. With expert guidance, the course content is thoughtfully crafted to ensure clear, actionable insights that can be applied directly to real-life scenarios. Course Curriculum: Module 01: Introduction to Information Management Module 02: Information Management Strategy Module 03: Databases and Information Management Module 04: Management Information Systems (MIS) Module 05: Auditing Information Systems Module 06: Ethical and Social Issues and Data Protection Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Information Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Information Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Information Management - CPD Accredited training.

In today’s data-driven world, understanding business analysis is less of a luxury and more of a necessity. This CPD Accredited Business Analysis Course offers a sharp and focused route to learning the essentials of evaluating business needs, improving processes, and guiding decision-makers with clarity and precision. Whether you're aiming to boost your analytical thinking or brush up on frameworks used across various industries, this course speaks the language of business with just the right amount of logic and flair. With engaging modules and a no-fluff approach, you’ll explore the core pillars of business analysis, from stakeholder communication to requirement gathering and data interpretation. Designed for curious minds who appreciate structure over jargon, this online course balances clarity with depth. It's tailored to suit professionals at different stages of their career—minus the clichés, unnecessary metaphors, or lofty promises. Just smart learning, well delivered. Course Curriculum: Module 01: An Introduction to Business Analysis Module 02: The Necessity of a Business Analyst Module 03: Addressing Requirements Module 04: Needs Assessment Module 05: Business Analysis Planning Module 06: Strategy Analysis Module 07: Stakeholder Analysis Module 08: Requirements Elicitation Module 09: Requirements Analysis Module 10: Traceability and Monitoring Module 11: Solution Evaluation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing Business Analysis - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Business Analysis - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Business Analysis - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Analysis - CPD Accredited training.

Keeping your computer in good health shouldn’t feel like decoding ancient hieroglyphs. This CPD-accredited online course is your go-to guide for understanding how your machine ticks—and more importantly, how to stop it from randomly deciding not to. From troubleshooting common issues to managing updates, system security, and basic optimisation, we cover the essentials with clarity, logic, and just enough dry wit to keep your cursor blinking in approval. Ideal for beginners, enthusiasts, and the tech-curious, this course is entirely online—no spanners, screwdrivers, or awkward classroom lighting required. Whether you're looking to improve performance, prevent problems before they start, or just want your laptop to stop wheezing like an asthmatic pensioner every time you open a spreadsheet, you're in the right place. Learn to maintain and manage your device with confidence, without ever having to leave your chair (unless it’s to reboot, of course) Course Curriculum: Module 01: Introduction to Computer & Building PC Module 02: Overview of Hardware and Parts Module 03: Building the Computer Module 04: Input and Output Devices Module 05: Software Installation Module 06: Computer Networking Module 07: Building a Gaming PC Module 08: Maintenance of Computers Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Computer Maintenance - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Computer Maintenance - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Computer Maintenance - CPD Accredited training.

Performance reviews can be a powerful tool for having a successful and productive year. However, many managers and employees consider them to be ineffective, or a waste of time. In this course we'll discuss six key factors that directly impact the effectiveness of a performance review. In this course you'll learn how to turn a performance review into a strategic opportunity to connect with your employees (or your boss) to clarify goals, make course corrections, offer coaching and encouragement, and provide a vehicle for consistent performance improvement.