19118 Improv courses delivered Online

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Power Analysis in AC Circuits Course Overview This course on Power Analysis in AC Circuits provides a comprehensive exploration of the principles and calculations essential for understanding power in alternating current systems. Learners will gain a solid grasp of real, reactive, and complex power, along with power factor correction and the analysis of power in three-phase circuits. The course emphasises the theoretical foundations and mathematical techniques necessary for accurate power analysis. By completing this course, students will be equipped to evaluate and optimise AC power systems effectively, enhancing their technical competence for roles in electrical engineering, energy management, and related fields. Course Description This course delves deeply into the concepts and calculations related to power in AC circuits, starting from fundamental definitions to advanced power factor correction and three-phase power analysis. Topics include power and energy definitions, the behaviour of power in reactive circuits, power trigonometrical identities, and the interpretation of complex power. Learners will develop skills in analysing real and reactive power components and understanding their impact on circuit efficiency. Additionally, the course covers methods to improve power factor and explores power dynamics in three-phase systems. Throughout, emphasis is placed on theoretical understanding and analytical methods to equip learners with the expertise to assess and manage AC power circuits in professional settings. Power Analysis in AC Circuits Curriculum Module 01: Introduction Module 02: Power & Energy Defined Module 03: Power in Reactive Circuits Part A Module 04: Power in Reactive Circuits Part B Module 05: Power Trig Identities Module 06: Power, Real and Reactive Module 07: Power More on Average, Real & Reactive Module 08: Power – Complex Power Module 09: Power Factor Correction Module 10: Power in 3 Phase Circuits (See full curriculum) Who is this course for? Individuals seeking to understand and analyse power in AC electrical systems. Professionals aiming to enhance their knowledge of power factor correction and circuit efficiency. Beginners with an interest in electrical engineering and power systems. Technicians and engineers involved in energy management and electrical maintenance. Career Path Electrical Engineer Power Systems Analyst Energy Manager Electrical Design Engineer Electrical Maintenance Technician Renewable Energy Specialist

Dermatology & Skincare Level 5 Course Overview The Dermatology & Skincare Level 5 course offers an in-depth exploration of skin health, from basic dermatological principles to the advanced understanding of skin disorders and treatments. Learners will gain valuable insights into skin anatomy, nutrition, and the science behind common skin conditions such as acne and eczema. By completing this course, learners will acquire essential skills in diagnosing skin diseases, understanding the effects of ageing on the skin, and tailoring care to different skin types and ethnicities. With this knowledge, learners will be prepared to make informed decisions about skin care and address common skin concerns effectively. Course Description This comprehensive course delves into the fundamentals of dermatology, focusing on the anatomical structure of the skin, the vital nutrients it requires, and how different conditions impact its health. Topics include the diagnosis and treatment of various skin diseases, such as eczema and acne, and the importance of skincare across different skin types and ethnic backgrounds. Learners will explore methods for reducing the effects of ageing and learn about seasonal skincare and sunburn prevention. The course aims to equip learners with the knowledge to promote healthy skin and manage a range of dermatological issues, providing a well-rounded foundation for both personal care and professional development in the skincare industry. Dermatology & Skincare Level 5 Curriculum Module 01: Basics of Dermatology Module 02: Skin Anatomy Module 03: Skin Nutrients Module 04: Diagnosis of Skin Disease Module 05: Skin Infections Module 06: Atopic Eczema Module 07: Care of Different Skin Types Module 08: Different Ethnicities Skin Care Module 09: Reducing Ageing Effects Module 10: Acne and Its Remedies Module 11: Seasonal Skin Care Module 12: Effect of the Sunburn and Its Remedies (See full curriculum) Who is this course for? Individuals seeking to enhance their skincare knowledge and expertise. Professionals aiming to advance their career in the dermatology or skincare industry. Beginners with an interest in dermatology, skincare, or beauty therapy. Anyone wishing to improve their understanding of skin health and skincare routines. Career Path Dermatology Specialist Skincare Consultant Beauty Therapist Cosmetic Sales and Marketing Clinical Aesthetician Health and Wellness Advisor

Mindset and Motivation Coaching Course Overview This Mindset and Motivation Coaching course provides a comprehensive exploration of the principles and techniques essential for empowering individuals to unlock their full potential. Learners will gain insight into effective coaching strategies that foster positive mindset shifts and sustained motivation. The course covers vital areas such as communication skills, personal development, leadership under pressure, and key psychological theories like NLP and stress-performance relationships. Designed to enhance both personal and professional growth, this course equips learners with the tools to build strong coach-client relationships and ethically support clients in achieving their goals. Upon completion, participants will be confident in applying motivational techniques and mindset coaching concepts to drive success and well-being in diverse contexts. Course Description This course delves into the fundamental theories and applied skills that underpin effective mindset and motivation coaching. It covers the dynamics of coaching relationships and introduces established coaching and mentoring models, emphasising ethical practice. Learners will explore essential communication, management, and organisational skills needed to guide clients effectively. In-depth topics include motivation theories, the impact of stress on performance, and leadership strategies for high-pressure situations. The course also introduces Neuro-Linguistic Programming (NLP) as a valuable framework for mindset change. With an emphasis on professional development, participants will understand how to set up their coaching practice, enabling them to confidently navigate the coaching profession and support clients across various personal and organisational challenges. Mindset and Motivation Coaching Curriculum Module 01: Introduction to Performance Coaching Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach (See full curriculum) Who Is This Course For? Individuals seeking to develop effective coaching skills for personal growth. Professionals aiming to enhance their career through motivational and mindset coaching. Beginners with an interest in coaching, mentoring, or leadership development. Managers and team leaders wanting to improve motivation and performance within their teams. Career Path Mindset and Motivation Coach Personal Development Consultant Leadership Coach or Mentor Human Resources and Talent Development Specialist Organisational Development Advisor

Canine Communication Course Overview This Canine Communication course offers a comprehensive introduction to understanding how dogs communicate, both with their own kind and with humans. Learners will explore canine behaviour, body language, emotions, and socialisation, gaining vital insights into canine psychology and intelligence. The course equips learners with essential knowledge to interpret dog signals accurately, promoting better relationships between dogs and their owners or handlers. Whether you are a dog enthusiast, pet owner, or professional working with animals, this course enhances your ability to recognise and respond to canine communication effectively. By the end of the course, learners will be confident in identifying signs of canine wellbeing and distress, helping to ensure the welfare and happiness of dogs in various environments. Course Description Delving deeper into the fascinating world of canine behaviour, this course covers key topics such as the evolution of dogs, their cognitive abilities, and the critical role of socialisation in shaping behaviour. Students will learn to decode canine body language and emotional cues, developing an understanding of how dogs express themselves non-verbally and interact with humans. The curriculum also examines the psychological aspects of dogs, highlighting the importance of recognising signs of suffering and emotional distress. Furthermore, the course explores the responsibilities of dog owners and essential skills for anyone working with dogs professionally. Delivered in a structured, engaging format, this course develops the theoretical knowledge needed to foster strong, empathetic connections between humans and dogs. Canine Communication Curriculum: Module 01: Introduction to Canine Evolution Module 02: Introduction to Canine Intelligence Module 03: The Importance of Socialisation Module 04: Canine Communication Module 05: Canine Psychology Module 06: Dog Communication and Body Language Module 07: Communication Between Dogs and Humans Module 08: Canine Emotions and Signs of Suffering Module 09: The Role of a Dog Owner Module 10: Essential Skills for Working With Dogs (See full curriculum) Who is this course for? Individuals seeking to better understand dog behaviour and communication. Professionals aiming to enhance their knowledge for careers in animal care or training. Beginners with an interest in canine psychology and dog welfare. Pet owners wanting to improve their relationship with their dogs. Career Path Dog Trainer or Behaviourist Animal Welfare Officer Canine Therapist or Rehabilitation Specialist Veterinary Assistant Pet Care Professional Dog Walking and Boarding Services

Write to Impress: Creative Writing Course Overview This comprehensive course on creative writing is designed to unlock your storytelling potential and refine your writing skills across multiple genres. Learners will explore the foundations of creative writing, from constructing compelling narratives to developing vivid characters and authentic dialogue. The course also delves into specialised areas such as poetry, thriller writing, and business communication, offering a broad and versatile skill set. By the end of the course, participants will be equipped with the ability to craft engaging fiction and non-fiction pieces, prepare polished proposals, and confidently approach the publishing process. Ideal for aspiring writers, professionals seeking to enhance their writing abilities, and those passionate about storytelling, this course emphasises clarity, creativity, and critical thinking, enabling learners to write with confidence and impact. Course Description This course covers a wide range of creative writing topics to provide a thorough understanding of narrative techniques and writing styles. Starting with the history and evolution of creative writing, learners will progress through novel writing, non-fiction, and the art of character creation. Emphasis is placed on writing believable dialogue and exploring genre-specific approaches such as horror and children’s literature. Additional modules address poetry, proposal development, and the importance of critical thinking in writing. The course also includes business writing essentials and guidance on editing, evaluating work, and navigating the publishing industry. Throughout the learning journey, students will enhance their analytical skills and learn to express ideas clearly and persuasively. The structured curriculum is ideal for anyone wishing to broaden their writing expertise in a supportive and well-rounded learning environment. Write to Impress: Creative Writing Curriculum: Module 01: Introduction to Creative Writing Module 02: The Development of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller and Murder Stories Module 08: Writing for Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating and Getting Published (See full curriculum) Who is this course for? Individuals seeking to develop creative writing skills. Professionals aiming to improve their writing for career advancement. Beginners with an interest in storytelling and literary arts. Writers looking to explore various writing styles and genres. Career Path Author or Novelist Content Writer or Copywriter Editor or Publisher Scriptwriter or Screenwriter Communications Specialist Marketing and Proposal Writer

Mental Health First Aid Level 5 Course Overview: The "Mental Health First Aid Level 5" course is designed to provide in-depth knowledge and understanding of mental health issues and the role of a mental health first aider. This course explores various mental health conditions, their symptoms, and how to respond appropriately. Learners will gain a comprehensive understanding of mental health, the challenges individuals face, and the resources available for support. Upon completion, learners will be equipped with the necessary skills to identify and offer initial support to individuals experiencing mental health issues, while promoting positive mental health and well-being in their environment. Course Description: This course covers a wide range of topics crucial for understanding mental health and supporting individuals in distress. Learners will explore the fundamentals of mental health first aid, common psychiatric disorders, and effective response strategies. Topics include childhood and adolescent psychiatric disorders, anxiety, schizophrenia, mood disorders, and more. The course will also examine relevant mental health legislation, workplace issues, and approaches to managing mental health crises. Learners will develop skills in identifying mental health concerns, providing initial support, and knowing when and how to refer individuals to appropriate services. The knowledge gained will help learners enhance their professional capacity to manage mental health situations in various settings. Mental Health First Aid Level 5 Curriculum: Module 01: Introduction to Mental Health Module 02: Overview of Mental Health First Aid Module 03: Childhood and Adolescent Psychiatric Disorders Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self-Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Mental Health Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React To People in Mental Health Crisis (See full curriculum) Who is this course for? Individuals seeking to improve their understanding of mental health and well-being. Professionals aiming to develop skills in managing mental health crises. Beginners with an interest in mental health support. Those wanting to pursue a career in healthcare or mental health services. Career Path Mental Health Support Worker Healthcare Assistant Crisis Intervention Specialist Mental Health Awareness Trainer Human Resources Specialist in Mental Health Employee Assistance Programme (EAP) Coordinator

End of Life Care Course Overview The "End of Life Care" course offers a comprehensive foundation in providing care to individuals at the end of life. Learners will explore key aspects such as the availability of services, advanced care planning, and the goals of care. This course addresses various medical conditions, including physical and neurological illnesses, while also highlighting the importance of communication, psychosocial, and spiritual care. Upon completion, learners will have a thorough understanding of the necessary skills and knowledge to offer quality care during this sensitive time, ensuring individuals and their families receive respectful, empathetic, and professional support. Course Description This course covers a broad range of topics essential for providing quality end-of-life care. Learners will study the availability of care services, the importance of advance care planning, and the various goals of care tailored to individual needs. The curriculum includes an in-depth examination of physical and neurological illnesses, as well as the holistic assessment of care needs. Additionally, learners will focus on effective communication techniques, spiritual and psychosocial care, and legal aspects surrounding end-of-life decisions. By the end of the course, learners will be equipped with the skills to navigate sensitive end-of-life situations, ensuring compassionate care is delivered across all aspects of patient wellbeing. End of Life Care Curriculum Module 01: Introduction to End of Life Care Module 02: Availability of Services Module 03: Advance Care Planning Module 04: Goals of Care Module 05: Physical Illness Module 06: Neurological Illness Module 07: Quality Care at the End of Life Module 08: Communication During the End of Life Module 09: Palliative Care Holistic Assessment Module 10: Spiritual and Psychosocial Care Module 11: Care after Death Module 12: Further Support, Training and Development Module 13: Legal Aspects (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of end-of-life care. Professionals aiming to specialise in palliative or hospice care. Beginners with an interest in healthcare, particularly in the field of end-of-life care. Those wanting to contribute to improving quality of life in critical care settings. Career Path Palliative Care Specialist Hospice Care Worker Care Manager in End-of-Life Settings Social Worker for End-of-Life Services Health and Social Care Advisor for Elderly and Terminally Ill Individuals

Novel Writing: From Idea to Publishing Course Overview This course offers a comprehensive journey through the entire novel writing process, from the initial spark of an idea to the final step of publishing. Learners will explore essential elements such as idea generation, audience identification, genre selection, and the craft of creating compelling plots and memorable characters. The course emphasises effective drafting and editing techniques to enhance storytelling quality. Additionally, it addresses common challenges like writer’s block and provides strategic guidance on publishing options. By the end of this course, learners will be equipped with the knowledge and confidence to develop their novel-writing skills, enabling them to create engaging narratives ready for publication or submission. This course is ideal for those wishing to develop their creative writing capabilities and gain a thorough understanding of the novel writing journey. Course Description This course delves deeply into the core aspects of novel writing, guiding learners through a structured approach to develop their stories from conception to publication. Topics include identifying and refining ideas, understanding target readers, and choosing the appropriate genre to maximise impact. The course covers narrative structure, setting development, and characterisation to build rich and immersive worlds. Emphasis is placed on writing the first draft with clarity and purpose, followed by detailed editing strategies to improve flow and coherence. Learners will also explore methods to overcome writer’s block and explore various publishing routes, from traditional to self-publishing. Throughout, the course fosters a professional understanding of the writing process, enhancing creativity, discipline, and market awareness essential for success in the literary field. Novel Writing: From Idea to Publishing Curriculum Module 01: Getting Started with Novel Writing Module 02: Finding Ideas and Selecting Your Audience Module 03: Selecting Your Genre Module 04: Planning and Plotting: Using Stories, Narrative and Setting Module 05: Bringing Your Characters to Life Module 06: Making That First Draft Module 07: Editing Effectively Module 08: Overcoming the Dreaded Writer’s Block Module 09: Getting Your Work Published (See full curriculum) Who is this course for? Individuals seeking to develop novel-writing skills and storytelling expertise. Professionals aiming to enhance their creative writing for career advancement. Beginners with an interest in literary creation and narrative development. Aspiring authors looking to understand the complete novel writing and publishing process. Career Path Novelist and Fiction Writer Creative Writer for Publishing Houses Content Creator and Story Developer Literary Agent Assistant Editorial Assistant in Publishing Self-Publishing Author

Branding Your Business Course Overview This comprehensive course on "Branding Your Business" delves into the essential components of creating a strong brand identity and effectively communicating it to your target audience. Throughout the course, learners will explore the importance of understanding customer perception, defining a brand’s core values, and developing a unique voice in a competitive market. By covering topics such as logo design, competition analysis, and media strategies, this course equips individuals with the knowledge needed to shape their brand's presence and make a lasting impression. Learners will leave with a clear understanding of how to differentiate their business and position themselves for success in the market. Course Description "Branding Your Business" offers an in-depth exploration of the strategies and techniques required to develop a compelling brand identity. The course covers critical areas such as audience analysis, logo development, and building recognition both internally and externally. Learners will be introduced to the nuances of branding, including how competition impacts brand positioning, the role of media, and how to create a competitive edge. The modules also touch on practical aspects of crafting an identity that resonates with the target market and utilises different channels to maximise brand awareness. By the end of the course, participants will have the ability to design a cohesive branding strategy that aligns with their business objectives and resonates with their audience. Branding Your Business Curriculum Module 01: Introduction to Branding Module 02: Let’s Talk About the Basics Module 03: Knowing the Audience Well Will Work for You in the Long Run Module 04: Logos: Yes/No, Why/Why Not Module 05: Building Outward Recognition Comes from Within Your Company Module 06: What Does the Competition Have to Do with Branding? Module 07: Now We Can Start Working on Building Your Brand Module 08: Branding Your Identity Module 09: Media: Friend or Foe Module 10: Creating a Competitive Edge Module 11: Conclusion Drawn (See full curriculum) Who is this course for? Individuals seeking to enhance their business branding knowledge. Professionals aiming to improve brand visibility and marketing strategies. Beginners with an interest in business development and marketing. Entrepreneurs looking to establish a distinct brand identity for their business. Career Path Brand Manager Marketing Specialist Business Consultant Digital Marketing Strategist Entrepreneur/Startup Owner